Sap - Tm Manager Consulting Location Open jobs at Ey in United States, Cleveland

Your key responsibilities

• Develops relationships with key internal customers to identify and proactively address emerging needs to evaluate and coach executive assistants on their performance
• Promotes an understanding of Enterprise Support Services (ESS) goals and contributions to secure necessary support from others to achieve business unit goals.
• Influences customers and/or organizational leadership to accomplish operational objectives
• Manages a group of people within a defined discipline, geography or national department
• Will also meet or exceed the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value.
• Sets up full project plans rapidly for project teams including objectives, milestones, priorities, teams, calendar and nature of deliverables
• Leads the assembly of the right team to achieve business goals by creating the right mix of skills and the right environment
• Alerts teams and colleagues to social, economic and technology trends likely to affect EY and/or our clients’ business
• Anticipates what customers will want and follows up on a regular basis
• Participates in teams drawn from other areas of EY

Skills and attributes for success

• Manages and counsels mid to large size teams up to approximately 30 people within a location or department
• Solicits on-going feedback from customers to evaluate and coach individuals on their performance
• Demonstrates proactive business development by initiating discussions with existing internal clients on possible additional work and satisfaction with current support
• Coordinates and assists with budget planning and is responsible for operating within approved budget
• Meets or exceeds the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value
• Creates a culture that supports knowledge transfer and teaming
• Participates on national or area projects

• Proficiency in MS Word, Excel, PowerPoint, and Outlook

• Works independently on complex projects

To qualify for the role, you must have

• Bachelor's degree in a related discipline, or equivalent work experience required
• 8-10 plus years of experience
• 5 plus years of experience managing people
• In-office presence as needed to meet with teams and customers
• Must be flexible to travel
• Flexibility to work outside of core hours. This role will support EST time zone and must have flexibility to accomodate.

Ideally, you’ll also have

• Experience with project management

Assurance, Technology Risk (Manager) (Multiple Positions) (1651231), Ernst & Young U.S. LLP, Cleveland, OH.

Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.

MINIMUM REQUIREMENTS:

Must have a Bachelor’s degree in Business, Management, Engineering, Mathematics, Accounting, Finance, International Relations or a related field and 5 years of progressive, post-baccalaureate related experience working as an IT auditor or IT risk adviser for a public accounting firm, a professional services firm, or within industry.

Alternatively, will accept a Master’s degree in Business, Management, Engineering, Mathematics, Accounting, Finance, International Relations or a related field and 4 years of related experience working as an IT auditor or IT risk adviser for a public accounting firm, a professional services firm, or within industry.

Must have 3 years of work experience applying relevant IT audit skills in audit engagements as a Financial Audit IT integration leader on own engagement.

Must have 3 years of experience in a supervisory/managerial capacity focused on financial audit IT in public company audits.

Must have 3 years of experience supervising audit professionals performing the IT portion of the audit (IT general controls, ERP, application knowledge, system implementation, audit knowledge, and similar).

Must have 3 years of experience supervising the integration with the financial audit team on application controls, IPE, and IT dependent manual controls.

Must be eligible to obtain CPA, CA, CISA, CIPP, CGEIT, CIA, CISSP, CISM, CIPT, CRISC, CMA and/or relevant certification within one year of hire.

Employer will accept any suitable combination of education, training or experience.

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on yourperformance and recognized for the value you bring to the business. The base salary for this job is $122,640.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".

Technology – Operations & Service Delivery – Support Services – Manager

This position offers the chance to contribute to initiatives that drive continuous improvement and the adoption of automation at scale. You will be responsible for running, maintaining, and supporting technology projects post-transition, ensuring successful deployment to the user community.

In this role, you will spend your time across various critical responsibilities, including:

• Delivering quality support and resolving issues within the context of key business processes.
• Contributing to initiatives that drive continuous improvement and standardization.
• Ensuring adherence to service level agreements and operational level agreements established by service delivery.

You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This role may require regular travel as needed by external clients, and you will actively participate in client working sessions on a daily basis.

To excel in this role, you should possess the following skills and experience:

• Experience with SAP ERP systems either functional or technical, preferably S\4Hana, Rise and or Grow.
• Experience Managing SAP delivery teams , offshore experience and driving offshore delivery
• Strong customer orientation and experience in customer support operations.
• Proficiency in application management ITIL processes and technology service management.
• Excellent communication skills, with the ability to build and manage relationships effectively.
• Critical thinking and complex problem-solving abilities.

To qualify for the role, you must have

• A Bachelor’s degree (4-year degree
• Typically, no less than 5 - 7 years of relevant experience in SAP Operations or running SAP project, or both
• Expertise in Application Management is essential.
• Knowledgeable of Agile terminology and Agile methods.
• Strong customer orientation and experience in Customer Support Operations are required.
• A solid understanding of Data Delivery and Management is necessary.
• Proficiency in Stakeholder Management is important.
• Familiarity with Technology Ecosystem Operations is crucial.
• Experience in Technology Service Management is necessary.
• Strong Troubleshooting Triage skills are expected.
• Excellence in Building and Managing Relationships is essential.
• The ability to establish Client Trust and Value is crucial.
• Strong communication skills, particularly in Communicating With Impact, are required.
• Digital Fluency is a key requirement for this role.
• Emotional Agility is important for navigating complex situations.
• Proficiency in Hybrid Collaboration is valued.
• Strong Complex Problem-Solving abilities are essential.
• Critical Thinking skills are necessary for success in this role.
• A focus on Driving Outcomes is required.
• Learning Agility to adapt to new challenges is important.

Ideally, you’ll also have

• Experience in managing technology projects and post-transition support.
• A proven track record of delivering quality support in a fast-paced environment.
• Familiarity with automation tools and continuous improvement methodologies.

We innovate with SAP to co-create more innovative answers, drawing on our integrated competencies in tax, assurance, transactions and risk, as well as our work in implementing SAP. Together, we help clients provide better outcomes and long-lasting results, from strategy to execution.

Your key responsibilities

• Demonstrate in-depth technical capabilities and possess strong business acumen. Demonstrate ability to assimilate to new knowledge.
• Lead and deliver quality SAP projects or workstreams.
• Consistently deliver quality client services. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes.
• Establish relationships with client personnel at appropriate levels

Skills and attributes for success

On your typical engagement, you will work with the key stakeholders to understand their needs and advise on SAP system capabilities.  You will initiate the requirement gathering, architect solutions, blueprinting, testing, complete the workflow and documentation, as well as the functional design of the solution. Liaise with the stakeholders and technical team to translate needs into business solutions and complete the configurations and/or integrations with SAP and non-SAP systems.

To qualify for the role, you must have

• A bachelor's degree with at least 5 years of related work experience

• At least 3 years of experience working with one or more SAP module:

• Strong written and verbal communication, presentation, client service and technical writing skills

• Experience managing an SAP project or workstream and project-based team members

• Knowledge of leading practices, benchmarking, peer company environments and prior advisory experience relevant to industry specific finance and technology functions

• Ability and comfort level researching client inquiries and emerging issues, including regulations, industry practices, and new technologies

• A willingness to travel to meet client needs; travel is estimated at 80%

Ideally, you’ll also have

• Prior consulting industry experience

• SAP Certification/s

• Experience with at least one full cycle implementation of your core module

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.