Us Technology Consulting_managed Services_sap_pursuit Delivery_ Sr Manager jobs at Ey in United States, Cincinnati

Key responsibilities

• Work with local or global tax teams to coordinate and track tax deliverables,
• Support development of contracting, billing/invoicing, scope/fees and related administrative processes
• Update document repositories
• Prepare executive level reporting, presentations, data analytics
• Support development of proposals
• Support and assist with ad-hoc support as needed

Our ideal candidate has:

• Strong organizational and time management skills
• Excellent communication skills – written/oral
• Proven project management skills, and an ability to plan and prioritize work
• Ability to work non-standard hours to support global time zones (if/when required)
• College diploma or bachelor’s degree in a related field
• Microsoft suite knowledge (Excel, Word, PowerPoint)
• Tech-savvy
• Tax/accounting/finance knowledge or background (not required but nice to have)

What we offer you

When you thrive, we thrive. The EY benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being:

• $5,000 per year for mental health support benefits
• Wellbeing benefit of $1,200/year

Discover how, when and where you can work at

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Client Delivery & Engagement Leadership

• Lead the implementation and ongoing management of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules.

• Oversee service delivery operations, ensuring alignment with SLAs, KPIs, and client expectations.

• Collaborate with clients to define service management strategies and transformation roadmaps.

• Ensure seamless integration of ServiceNow with other enterprise platforms (e.g., CMDB, cloud infrastructure, ERP systems).

Solution Architecture & Platform Management

• Design scalable and secure ServiceNow architectures tailored to client needs.

• Lead platform upgrades, module deployments, and custom development initiatives.

• Drive automation, AI/ML, and analytics capabilities within ServiceNow workflows.

• Ensure compliance with ITIL, ISO, and other service management standards.

Managed Services Operations

• Manage global delivery teams and offshore resources to support 24/7 service operations.

• Implement governance models, operational playbooks, and continuous improvement frameworks.

• Monitor platform performance, incident resolution, and change management processes.

Team Leadership & Development

• Lead cross-functional teams including architects, developers, analysts, and service managers.

• Mentor and coach team members, fostering a culture of excellence and innovation.

• Support talent acquisition and capability building across the ServiceNow practice.

Business Development & Practice Growth

• Support go-to-market strategy for ServiceNow services within EY’s Managed Services portfolio.

• Lead proposal development, solutioning, and client presentations.

• Contribute to thought leadership, industry events, and EY’s service management community.

Skills and attributes for success

• Strategic thinking and problem-solving abilities.

• Strong communication and stakeholder management skills.

• Ability to manage multiple priorities and drive results in a fast-paced environment.

• Passion for service excellence and digital transformation.

Required:

• Bachelor’s degree in Computer Science, Information Systems, or related field.

• 12+ years of experience in IT service management and enterprise platform delivery.

• 8+ years of hands-on experience with ServiceNow implementations and operations.

• Strong understanding of ITIL, DevOps, and Agile methodologies.

• Experience in managed services or long-term service delivery models.

Ideally, you’ll also have

• Master’s degree or MBA.

• ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist, Technical Architect).

• Experience with modules like ITOM, HRSD, SecOps, IRM, and CSM.
• Familiarity with cloud platforms (AWS, Azure, GCP) and integration tools (MuleSoft, Dell Boomi).

–Sr. Manager

This position offers the chance to contribute to initiatives that drive continuous improvement and the adoption of automation at scale. You will be responsible for running, maintaining, and supporting technology projects post-transition, ensuring successful deployment to the user community.

Your key responsibilities

In this role, you will spend your time across various critical responsibilities, including:

Provide thought leadership regarding managed services and building “trusted advisor” relationships with client leaders.

Contributing to initiatives that drive continuous improvement and standardization.

Ensuring adherence to service level agreements and operational level agreements established by service delivery.

You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This role may require regular travel as needed by external clients, and you will actively participate in client working sessions daily.

Skills and attributes for success

To excel in this role, you should possess the following skills and experience:

• Experience with SAP ERP systems either functional or technical,including S\4Hana, Rise and or Grow.
• Experience Managing SAP delivery teams, offshore experience and driving offshore delivery
• Strong customer orientation and experience in customer support operations.
• Proficiency in application management ITIL processes and technology service management.
• Excellent communication skills, with the ability to build and manage relationships effectively.
• Critical thinking and complex problem-solving abilities.
• Selling services to clients
• Demonstrated experience in RFPs, Orals.
• Success in Business Development
• Supporting SAP in RISE in a global delivery model
• Understanding of statements of work and contract management
• Financial management, monitoring of contract financials and making necessary adjustments
• Working knowledge of AI and use cases in the managed service space
• Understanding of standard ITIL processes and terminology – Change Management, Problem and Incident Management, Release Management, Disaster Recovery etc.

To qualify for the role, you must have

• A Bachelor’s degree (4-year degree)
• Typically, no less than 8 - 10 years of relevant experience in SAP Operations or running SAP project, or both
• Expertise in Application Management is essential.
• Knowledgeable of Agile terminology and Agile methods.
• Strong customer orientation and experience in Customer Support Operations are required.
• A solid understanding of Data Delivery and Management is necessary.
• Proficiency in Stakeholder Management is important.
• Familiarity with Technology Ecosystem Operations is crucial.
• Experience in Technology Service Management is necessary.
• Strong Troubleshooting Triage skills are expected.
• Excellence in Building and Managing Relationships is essential.
• The ability to establish Client Trust and Value is crucial.
• Strong communication skills, particularly in Communicating With Impact, are required.
• Digital Fluency is a key requirement for this role.
• Emotional Agility is important for navigating complex situations.
• Proficiency in Hybrid Collaboration is valued.
• Strong Complex Problem-Solving abilities are essential.
• Critical Thinking skills are necessary for success in this role.
• A focus on Driving Outcomes is required.
• Learning Agility to adapt to new challenges is important.

Ideally, you’ll also have

Experience in managing technology projects and post-transition support.

A proven track record of delivering quality support in a fast-paced environment.

Familiarity with automation tools and continuous improvement methodologies.