Servicenow -enterprise Service Mgmt Transformation jobs at Ey in United States, Chicago

ServiceNow Senior Consultant – HR Service Delivery (HRSD)

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.

Your key responsibilities

In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include:

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Skills and attributes for success

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
• 3+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• Performance analytics and reporting experience – certifications are a plus

• Employee Center and Workplace Service Delivery experience – certifications are a plus

• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)

As an Enterprise Asset Management (EAM) professional, you’ll focus on bringing solutions and strategies to advance our clients' work and asset management capabilities. You’ll work with high-performing teams that drive growth and deliver exceptional client service, ensuring you play your part in building a better working world through better working assets.

As a Senior Manager, you will be responsible for driving the sales pipeline and designing Maximo/Maximo Application Suite (MAS) EAM solutions for customers. Your objectives will include increasing revenue, profitability, and market competitiveness; ensuring solutions meet customer requirements; and designing and delivering complex solutions as per customer needs.

Your Key Responsibilities

The EAM Senior Manager will provide Maximo/MAS consulting services to EAM clients, helping them improve business performance.

• Develop external eminence across the sub-capabilities in the EAM space.
• Promote an effective forum for sharing EAM expertise.
• Strengthen our collective EAM knowledge, helping resolve our clients' EAM challenges.
• Work with the business development team to jointly assess customer opportunities.
• Capture Maximo/MAS requirements and design end-to-end solutions addressing customers’ business drivers.
• Support the development of new Maximo/MAS opportunities in conjunction with the business development teams.
• Provide consultancy to customers in the development of their requirements, where appropriate.
• Actively participate in the RFI/RFP process and develop proposals in line with customer needs, liaising and qualifying with other colleagues as necessary.
• Present technical solutions to customers, both formally and informally, as required.
• Author high-quality, informative content with solution descriptions and diagrams as part of the RFI/RFP process.
• Be the voice of the market; gather and consolidate market observations and trends.
• Validate order documentation before submitting it to the delivery team.
• Provide additional information and advice to the Service Delivery and Operations team during implementation to drive successful delivery engagements that are profitable and of the highest quality.
• Provide various levels of reports for top opportunities, weekly progress reports, and ad-hoc reports requested by management.
• Maintain and upskill knowledge of various products, services, and industry practices.

Skills and Attributes for Success

• Strong written and verbal communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues at all levels.
• Ability to challenge and inspire both co-workers and clients to think about difficult situations in new and transformative ways.
• Promote diverse and inclusive teaming and leadership.
• Provide innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs, and contribute to thought leadership.
• Actively contribute to improving operational efficiency on projects and internal initiatives.
• Consistently drive projects to completion with high quality, in line with our commitment to quality.
• Lead teams or parts of teams on engagements, anticipating and identifying risks and escalating issues as appropriate.
• Help create a positive learning culture, coach and counsel junior team members, and help them develop.

To Qualify for the Role, You Must Have

• A bachelor’s degree in Business, Information Technology, Engineering, Marketing, Economics, Finance, or a related field.
• A minimum of 8 to 10 years of related work experience or a graduate degree and 7 years of related work experience.
• A minimum of 8 years of experience delivering Maximo/MAS services to EAM clients.
• Experience leading teams, managing engagement economics, and business development.
• Flexibility to work across advisory services if needed.
• Proven work experience in one or more of the following areas: Utility (Transmission, Distribution, Generation, Nuclear), Oil and Gas, Media and Entertainment, Regulatory, Customer, Supply Chain, Finance Transformation, implementation.
• Ability to travel 60+%; valid driver’s license and US passport required.

Ideally, You’ll Also Have

• Experience with Schedule, Dispatch, and Mobile.
• Compatible Units experience.
• Project Systems, structure, WBS creation, and accounting linkage experience.
• Master’s degree in Information Technology, Business Administration, or a related field.
• Additional EAM product experience.
• EAM Configuration tools experience is desired.

Our clients operate in a world where achieving and sustaining performance is more difficult than ever. As an EY professional, you will help them grow and turn their strategy into reality. You’ll work with high-performing teams that drive growth and deliver exceptional client service, contributing to building a better working world.

As an Enterprise Asset Management (EAM) professional, you’ll focus on enhancing our clients' work and asset management capabilities. You’ll collaborate with high-performing teams to drive growth and deliver exceptional client service, ensuring better working assets.

Your Role

As a Manager, you will manage and deliver client engagements, often interacting at an executive level. You will also engage in sales and practice development activities, increasing value and efficiency. You’ll mentor and coach team members, fostering an inclusive culture and high-performing teams.

Key Responsibilities:

• Provide Maximo/Maximo Application Suite (MAS) consulting services to EAM clients.
• Mentor, coach, and counsel client team members, fostering an inclusive culture and high-performing teams.
• Maximize operational efficiencies on engagements.
• Perform functional tasks, including requirements development, configuration, maintenance, enhancements, and upgrades.
• Understand the applications’ functionality, intended processes, uses, and features that business partners can leverage.
• Work with users and development staff on issues related to the implementation of maintenance, purchasing, service management, and inventory management.
• Have experience with relational databases, reporting, and other technologies.
• Understand software development and applications development life cycles, along with formal project management techniques.
• Interact with users to obtain and share information needed for successful system implementation, upgrades, and maintenance.
• Enhance our brand through strong external relationships across a network of existing and future clients.
• Provide strategic and relevant insight, connectedness, and responsiveness to all clients to anticipate their needs.
• Strengthen our collective EAM knowledge, helping resolve our clients’ EAM challenges.
• Develop external eminence in the EAM space.
• Promote knowledge sharing and strengthen collective EAM expertise.

Skills and Attributes for Success:

• Strong written and verbal communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues at all levels.
• Ability to challenge and inspire both coworkers and clients to think about difficult situations in new and transformative ways.
• Provide innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs, and contribute to thought leadership.
• Actively contribute to improving operational efficiency on projects and internal initiatives.
• Consistently drive projects to completion with high quality, in line with our commitment to quality.
• Lead teams or parts of teams on engagements, anticipating and identifying risks and escalating issues as appropriate.
• Help create a positive learning culture, coach and counsel junior team members, and help them develop.

Qualifications:

• Bachelor’s degree in Business, Information Technology, Engineering, Marketing, Economics, Finance, or a related field.
• Minimum of five years of related work experience or a graduate degree and four years of related work experience.
• Minimum of four years of experience delivering Maximo/MAS consulting services to EAM clients.
• Experience leading teams and managing engagement economics.
• Flexibility to work across consulting services if needed.
• Willingness to travel up to 60+%; valid driver’s license and US passport required.

Preferred Qualifications:

• Utility experience is a major plus.
• Experience with Schedule, Dispatch, and Mobile.
• Experience configuring and understanding compatible units.
• Master’s degree in Information Technology, Business Administration, or a related field.
• Experience with SAP EAM, Infor EAM, and/or Oracle products.
• EAM Configuration tools experience is desired.

Consulting - Tech Consulting - FinTech - Enterprise Performance Management (EPM) - Senior Manager

Our EPM team helps apply cutting-edge technology and techniques to bring solutions to our clients. You will help our clients navigate the complex world of Enterprise Performance Management through detailed process design and implementation support. Our Advisory Seniors specialize in serving EY clients by guiding them through complex systems of forecasting, planning, budgeting and the integration with analytical and reporting solutions.

Your key responsibilities

As a Senior Manager in Solution Architecture, you will be at the heart of our technology capability, driving the delivery of complex solutions that align with our strategic business objectives. You will manage budgets, oversee project delivery, and ensure performance outcomes while building and maintaining valuable client and commercial relationships.

In this pivotal role, you will:

• Lead the delivery of technical solutions, ensuring quality and managing operational risks.
• Engage actively in delivery leadership, project management, and client interactions across all project phases.
• Travel frequently to meet client needs and project requirements.
• Solve complex problems using proven methods and evaluative criteria.
• Influence policy and procedural changes with potential broad business impact.
• Provide direction and feedback to teams, contributing to performance evaluations and the hiring process.

Skills and attributes for success

• Proven ability to manage and deliver complex solutions.
• Strong focus on maintaining quality and navigating operational risks.
• Capability to manage budgets and project delivery effectively.
• Experience in building and managing client and commercial relationships.
• Ability to travel as required for client engagements and project needs.

To qualify for the role, you must have

• A Bachelor’s degree, with a preference for a Master’s degree

• A minimum of seven years’ experience in providing complex consultative services in the following focus areas: EPM, master data management, planning, budgeting, forecasting or BI reporting
• Strong knowledge of a component of the modern EPM solutions landscape (e.g. Anaplan (Certified Model Builder, Oracle Consolidations (FCCS/HFM), Oracle Planning (Hyperion Planning / PBCS / ePBCS), OneStream, Tagetik)
• A strong working knowledge and point of view on the evolving concepts and practices for EPM
• Proven track record of understanding business challenges and translating them into value-add solutions - strong analytical and problem- solving skills - actively participate in brainstorming, identifying core issues and effectively finding and using data to manage complex analysis
• Our candidates have a variety of backgrounds including:
• Financial analyst and Financial Planning and Analysis (FP&A) support
• Systems Admins for EPM solutions
• Long Range, strategic, and capital planner
• Implementation consultant

• Proficiency in cloud computing, cybersecurity, and data architecture.
• Strong business skills including relationship management, commercial awareness, and communication.

• Strong analytical and problem solving skills as well as excellent oral and written communication skills
• A willingness to travel to meet client needs.

Ideally, you’ll also have

• Degree emphasis in Finance, Accounting, Economics, Business, Computer Science, MIS, or IT preferred
• A strong ability to adapt to changing technology landscapes and stay ahead of industry trends.

• Exceptional interpersonal skills to foster team collaboration and client trust.
• A proactive approach to problem-solving and decision-making.
• Experience in leading diverse teams in dynamic environments.

As an Asset Health Data Analyst at either the Senior Consultant or Manager rank, you will design, build and implement scalable data solutions that drive significant business value for our asset intensive clients. Collaborating closely with other data and analytics professionals, program teams, management, and stakeholders, you will play a pivotal role in the analytics landscape to help our clients in addressing their asset health and maintenance challenges. Your experience will enable you to comprehend and dissect business requirements, translating them into precise technical specifications. You will serve as a vital link between business stakeholders and technical teams, ensuring that the development process aligns seamlessly with the intended design and objectives.

In line with client requirements, highly desirable would-be familiarity with asset management and health experience of fixed plant equipment (e.g., conveyor belts, screen houses) or mobile equipment (e.g., drills, loaders, haul trucks, light vehicles).

In line with client requirements this role is based in our

Your key responsibilities

• Working with asset health datasets and the ability to join and connect key datasets together (e.g. notifications / workorders, equipment sensors, failures) to help interconnection of information from different systems.
• Navigating gaps in data quality and developing options to improve the health of the asset both in the short term and long term.
• Conduct data-driven equipment failure investigations, failure modes analysis, failure symptoms monitoring and identify data required to assist with the investigation.
• Be able to clearly explain key insights, strengths and weaknesses of data analysis options to both technical and senior business stakeholders.
• As required, coordinate the work of junior colleagues or team members to ensure structure and focus on achieving team goals.

Skills and attributes for success

• Experience with equipment failure investigations and understanding of what data will be required to assist with the investigation.
• Knowledge in understanding reliability engineering concepts and operational challenges in mining (i.e. condition based monitoring, equipment / asset strategies, mine site operating conditions).
• Knowledge with data pipeline development, including familiarity of various technologies across time-series data historians (e.g. AVEVA PI) and cloud data platforms (e.g. Databricks, Azure, AWS).
• Proficiency and demonstrated experience in transformation of large complex data sets from source systems to target platforms (experience in Azure and AWS based solutions using one or more data engineering or data platform technologies required)
• Evidence of experience in modern development practices including use of code repositories, code review processes, and test frameworks.

Ideally, you’ll also have the skills and attributes below, but don’t worry if you don’t tick all the boxes. We’re interested in your aptitude, attitude and willingness to learn.

• Ability to introduce innovative ways of organising, managing and integrating data to ensure its quality and ability to be used as a distinctive asset to generate a return.
• Leads by example and models behaviours that support a culture of safety, health and wellness.
• Excellent communication skills, and the ability to communicate and present information with purpose, clarity and impact

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package : From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally

Acknowledgement of Country

ServiceNow Consulting Manager – HR Service Delivery (HRSD)

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.

Your key responsibilities

As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role is based in the US, with regular travel required to meet client needs.

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.

Skills and attributes for success

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
• Ability to build and foster client relationships and demonstrate the value of EY services
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources

• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to support pre-sales efforts including creating proposals and estimates
• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
• 5+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others

• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)

• Performance analytics and reporting experience – certifications are a plus

• Employee Center and Workplace Service Delivery experience – certifications are a plus

• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)

IT and Operational Technology (OT) Asset Management

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

In this role, you will be responsible for identifying and defining user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements.

Your key responsibilities

As a Manager in Application Design and Development, you will lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management. This role presents exciting challenges and opportunities for growth, allowing you to apply your expertise in guiding others and recommending quality solutions. You will engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure. Travel may be required as needed by external clients.

• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion.

Skills and attributes for success

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ IT/OM Asset Management process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as an engagement or workstream lead across all aspects of a ServiceNow IT/OM Asset Management project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
• Ability to build and foster client relationships and demonstrate the value of EY services
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
• Provide guidance and industry leading practice expertise for ServiceNow IT/OM Asset Management process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s IT/OM Asset Management people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources

• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to support pre-sales efforts including creating proposals and estimates
• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 4 - 6 years of relevant ServiceNow IT/OM Asset Management project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – Hardware Asset Management
  • ServiceNow Certified Implementation Specialist – Software Asset Management
  • ServiceNow Certified Implementation Specialist – Data Foundations

• 5+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others

• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
• ServiceNow Certified Implementation Specialist – Discovery
• ServiceNow Certified Implementation Specialist – Vulnerability Response
• Performance analytics and reporting experience – certifications are a plus
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)