Jobs at Ey in United States, Baltimore

Tax—Indirect---FTZ Advisory Global Trade—Senior

As a Senior in our Global Trade practice, you will use your experience and technical knowledge to bring value to clients and advise on implementation, compliance and operations of a Foreign Trade Zone. You will be a part of a team working with clients to maximize the value of the Foreign Trade Zone program. You’ll guide clients through the different processes and regulatory requirements of implementing and compliantly operating Foreign Trade Zones. Work to advise and help build operations that maximize the benefits of the program.

Your key responsibilities

• Researching customs and international trade issues
• Advising clients on customs compliance issues and potential duty savings strategies
• Staying current on global trade developments and work to develop new and innovative service offerings that can deliver value to our clients
• Successful project management experience with excellent organizational skills, strong motivation, and a positive attitude; delivering a quality work product each and every time

Skills and attributes for success

To qualify for the role, you must have

• A bachelor’s degree in accounting, business, finance, international relations or a related field
• Experience in a client service environment including a background in foreign trade zone, global trade and import operations
• Excellent organizational skills, strong motivation, and a positive attitude
• Proficiency in a technology-enabled environment
• Willingness to travel as needed, and working in a balanced hybrid environment

Ideally, you’ll also have

• U.S. Customs broker license, CCS, CES, CZS or AZS
• Experience in professional services together with the ability to listen to a client’s needs and develop a value proposition to expand new business

Responsibilities (include but not limited to):

• Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
• Laptop troubleshooting, maintenance and administration.
• Apple MacBook support and troubleshooting.
• Apple iOS and Android device support; setup and configuration.
• Knowledge and understanding of HP, Xerox and Canon print devices.
• Anticipate and respond to complex technology support issues.
• Strong knowledge and understanding of Win10, Office 365.
• Instant Messaging tools; TEAMs.
• Excellent customer service skills, meeting with users in person to resolve complex technology issues.
• Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
• Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.
• Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
• Leverage multiple resources or coordinating with other teams in order to meet customer needs.
• Facilitate the implementation and support of defined EY Technology solutions.
• Communicate system updates to customers as required.
• Coordinate, track, and maintain inventory.
• Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
• Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
• Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
• Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
• Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.
• Provide technical guidance and consult with EY customer stakeholders.

To qualify, candidates must have:

• Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
• Approximately 1-3 plus years of experience in support of IT products
• Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
• Excellent interpersonal, communication and organizational skills
• Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
• Able to work effectively with high level customers and other management personnel
• Excellent Customer Service skills.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.