Ccass - Manger Gcc Locations jobs at Ey in United Arab Emirates, Dubai

Enterprise Technology (ET)

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Your key responsibilities

• Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
• Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
• Resolve complex incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
• Acts as a lead to less experienced specialists
• Provide after-hours service for escalated issues or tasks from the Service Desk or supervisor.
• Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.
• Anticipates technology support issues and acts to creatively to prioritize tasks, interpret solutions and apply knowledge to facilitate the development and implementation of technical business solutions to complex customer technology needs and issues
• Works independently on small projects and assesses the local needs of area offices and responds appropriately
• Document and track the status of enquiries, coordinate appropriate responses and follow-up to ensure customer satisfaction
• Work effectively as “remote hands” for other EY Technology functions, such as Telecommunications and Hosting.
• Maintain a thorough understanding of EY Technology’s organization and service offerings in order to identify how best to address end user technology needs and incidents.
• Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
• This role is required to physically work in an EY office.

Skills and attributes for success

• Advanced analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.
• Decision making responsibilities can be made to address issues impacting large numbers of customers within the supported geography and communicate effectively to customers as necessary.
• Experience in leading projects and overseeing contribution and performance of project members
• A Bachelor's degree or equivalent work experience is desirable.

To qualify for the role you must have

• Exceptional communication, interpersonal, organizational, project and time management skills.
• Excellent customer service attitude.
• Demonstrated multitasking abilities in a fast-paced environment
• Ability to liaise and work effectively with all levels of end users and IT personnel.
• Ability to communicate effectively with supervisor and peers.
• Approximately 4-8 years of extensive experience in end user software and hardware and technology support

What we offer

As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Key Responsibilities:

• In consultation with the MENA Inclusiveness Leader partner with relevant stakeholders to shape, develop, and execute the GCC Nationalization strategy, ensuring alignment with organizational goals and values.
• Collaborate with the Inclusiveness Team, Recruitment, Strategic Talent Consultants, Talent Development, to integrate nationalization goals into all aspects of business operations.
• Monitor and analyze nationalization quotas and percentages across the GCC, providing regular reports and insights to leadership.
• Develop and implement policies and initiatives that promote the retention and development of GCC nationals within the organization.
• Work with HR Enablement and Strategic Talent Consultants on exit trends and improvements to retention strategies.
• Facilitate training programs and workshops to.
• Act as an advisor to business leaders, providing guidance on nationalization strategies and best practices.
• Build and nurture relationships with external organizations and government bodies to champion nationalization initiatives within the GCC region.
• Support at external recruitment events to build the organization's brand and attract GCC national talent.
• Assist with resolving queries related to nationalization initiatives and practices.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Experience in managing nationalization programs within the GCC region.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving skills.

Preferred Qualifications:

• Experience working with government bodies and external organizations in the GCC region.