Servicenow - Senior Engineer jobs at Ey in Sri Lanka, Colombo

As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem.

• Performs Configuration/Customization of the ServiceNow system, including creation workflows

• Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc

• Uses scripting tools and Service Now functionality to automate rote tasks

• Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.

• Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation

• Load, manipulate and maintain data between Service-now and other systems as needed

• Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed

• Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow

• Performs system and integration testing with sample and live data

• Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure

• Disciplined Agile Delivery software release build/deploy processes

• Integrating with internal and external applications and systems

• JavaScript, HTML, Angular JS and good web design practices

• Service Portal implementation experience

• Implementation experience on any of the following applications like HRSD, GRC, SecOps,IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal.

• Implementation experience on Performance Analytics.

• Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences

• Approximately 4 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period

• ServiceNow CSA certification plus any CIS is mandatory

• ITIL foundations certification a plus

Ideally, you’ll also have

• Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.

• Knowledge about ServiceNow’s latest version’s features.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment

• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.

• Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:• Support, coaching and feedback from some of the most engaging colleagues around

• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

• Develop & deploy Azure Databricks in a cloud environment using Azure Cloud services

• Configure and replicate the Azure Databricks platform, including workspaces, clusters, and storage based on existing Hadoop workloads.

• Migration of Hadoop jobs (YARN, SPARK), ETL workflows (Sqoop scripts, Hive), Kafka streams, Impala queries and database objects to Azure Databricks, ensuring efficient data cleaning, transformation, and loading.

• Set up and manage workflow orchestration using Databricks Jobs Scheduler, handling dependencies and scheduling of data processing tasks.

• Implement monitoring solutions to track the health and performance of the Databricks environment, configuring alerting mechanisms for proactive issue resolution.

• Ensure all code is maintained in the existing Git repository, undergoing peer reviews to maintain quality and readability.

• Conduct System Integration Testing (SIT) and QA testing parallel to development, ensuring all critical workflows and reports function correctly.

• Document and address any issues identified during testing, compiling detailed reports for stakeholders.

• Implement the cutover strategy and production migration according to the deployment plan, communicating with stakeholders and ensuring non-restricted hours migration.

• Implement data validation checks to confirm the integrity and completeness of the migrated data.

• Document the deployment process, including encountered issues and their resolutions, and provide stakeholders with information on how to report any issues.

• Provide hyper care support post-deployment, addressing any issues promptly and transitioning to standard operational support as the environment stabilizes.

Skills and attributes for success

• 3 to 7 years of Experience in developing data ingestion, data processing and analytical pipelines for big data, relational databases, NoSQL, and data warehouse solutions

• Extensive hands-on experience implementing data migration and data processing using Azure services: Databricks (notebooks, workspaces, delta lake, clusters), ADLS, Azure Data Factory, Azure Functions, Synapse/DW, Azure SQL DB, Azure Event Hubs etc.

• Hands on experience in programming like python/pyspark

• Need to have good knowledge on DWH concepts and implementation knowledge in ACID transactions

• Well versed in DevOps and CI/CD deployments

• Must have hands on experience in SQL and procedural SQL languages

• Strong analytical skills and enjoys solving complex technical problems

To qualify for the role, you must have

• Be a computer science graduate or equivalent with 3 to 7years of industry experience

• Have working experience in an Agile base delivery methodology (Preferable)

• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution.

• Strong analytical skills and enjoys solving complex technical problems

• Proficiency in Software Development Best Practices

• Excellent debugging and optimization skills

• Experience in Enterprise grade solution implementations & in converting business problems/challenges to technical solutions considering security, performance, scalability etc

• Excellent communicator (written and verbal formal and informal).

• Participate in all aspects of solution delivery life cycle including analysis, design, development, testing, production deployment, and support.

• Client management skills

Ideally, you’ll also have

• Experience on HealthCare domains

Skills and attributes for success

• Use an issue-based approach to deliver growth, market and portfolio strategy engagements for corporates

• Strong communication, presentation and team building skills and experience in producing high quality reports, papers, and presentations.

• Experience in executing and managing research and analysis of companies and markets, preferably from a commercial due diligence standpoint.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment

• An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide.

• Opportunities to work with EY Advisory practices globally with leading businesses across a range of industries

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around

• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that’s right for you

Apply now

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

As part of our Cyber Security team, you shall perform penetration testing which includes internet, intranet, wireless, web application, social engineering and physical penetration testing. You shall also perform in-depth analysis of penetration testing results and create report that describes findings, exploitation procedures, risks and recommendations.

• Perform penetration testing which includes internet, intranet, web application, wireless, social engineering, physical penetration testing.
• Execute red team assessments to highlight gaps impacting organizations security postures.
• Identify and exploit security vulnerabilities in a wide array of systems in a variety of situations.
• Perform in-depth analysis of penetration testing results and create report that describes findings, exploitation procedures, risks and recommendations.
• Execute penetration testing projects using the established methodology, tools and rules of engagements.
• Convey complex technical security concepts to technical and non-technical audiences including executives.
• Strong knowledge of OWASP Top 10 web and the ability to effectively communicate methodologies and techniques with development teams
• Ability to automate DAST/SAST solutions and reporting
• Support SDLC and agile environments with application security testing and source code reviews.
• Provide technical leadership and advise to junior team members on attack and penetration test engagements.
• Develop automated solutions that mitigate risks throughout the organization.
• Understanding and experience with Active Directory attacks.
• Understanding of TCP/IP network protocols.

• Understanding of web-based application vulnerabilities (OWASP Top 10).
• Good understanding of enterprise security controls in Active Directory / Windows environments
• Understanding of TCP/IP network protocols.
• Understanding of network security and popular attacks vectors.
• Ability to communicate detailed technical information to a non-technical audience clearly
• Experience with Operation Technology / Internet of Things, Cloud technologies (AWS, Azure, GCP), Active Directory and 802.1x penetration testing
• Strong understanding of security principles, policies, and industry best practices
• Demonstrable flair for technical writing, including engagement reports, presentations and operating procedures

To qualify for the role, you must have

• BE/ B.Tech/ MCA.
• Minimum of 4 years of work experience in penetration testing which may include at least three of the following: internet, intranet, web application penetration tests, wireless, social engineering, physical and Red Team assessments.
• One of the following certifications: CEH, CRTE, eCPTX, eWPTX, OSCP, OSCE, OSEP, OSWE, CREST
• Knowledge of Windows, Linux, UNIX, any other major operating systems.
• 4-9 years of work experience in Strategy and Operations projects
• Strong Excel and PowerPoint skills.

Ideally, you’ll also have

• Project management skills
• Certifications: CISSP, GPEN, GWAPT.

What we look for

• Who can perform penetration testing which includes internet, intranet, wireless, web application, social engineering and physical penetration testing and provide analysis for the testing results.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Education Level

• High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other
• Bachelor’s or Masters

Technical skills requirements

• Lead sales and pre-sales work in Service Now, respond to client proposals, participate in orals and help growing Service Now business

• Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.

• Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY cusotmers

• Lead offshore team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops. The role will spread across blueprint, design, configuration, build and roll out phase.

• The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.

• Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders

• Build strong internal relationships within the firm and with other services across the organization

• Develop people through effectively supervising, coaching, and mentoring staff. Conduct performance reviews and contribute to performance feedback for staff

• Contribute to people-related initiatives including recruiting, retaining and training.

• Maintain an educational program to continually develop personal skills of all staff

• Perform an appropriate role in business development in terms of pre sales and practice development. for example, pre sales, internal engagement and / or knowledge management

• 7 to 13 years of relevant experience, preferably from a top tier Global System Integrator

Additional skills requirements

• Service Now CSA plus ServiceNow Implementation Certification (min 2 Certifications are mandatory)

• ITIL Intermediate, COBIT and or TOGAF certifications

• Agile and scrum master certifications

• PMP certification

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

•Telephone and in-person support
•Agenda and supplies management
•Support in formatting documents (reports, proposals, presentations, etc.), particularly in Word and PowerPoint
•Billing
•Preparation of time control maps
•Travel booking;
•Support for small internal events
•Support in hiring/human resources processes
•Inherent administrative tasks
•Archive

•Proactive and autonomous
•Ability to adapt communication to different context and stakeholders
•Responsabilty
•Work method and priority management
•Rigor and focus on meeting deadlines
•Practical sense
•Resilience and stress management

•Bachelor or master’s degree
•At least 2 years of relevant experience in similar functions
•Advanced English skills
•Good knowledge of Microsoft Office

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Plus, we offer support and coaching; opportunities to develop new skills and progress your career; the freedom and flexibility to handle your role.
•: You’ll develop the mindset and skills to navigate whatever comes next.
•: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
•: We’ll give you the insights, coaching and confidence to be the leader the world needs.
•
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

What we look for
Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

EY offers a competitive remuneration package commensurate with your work experience. Plus, we offer:
• Support, coaching and feedback from some of the most engaging colleagues around;
• Opportunities to develop new skills and progress your career;
• The freedom and flexibility to handle your role in a way that’s right for you.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem.

Your key responsibilities

• Performs Configuration/Customization of the ServiceNow system, including creation workflows

• Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc

• Uses scripting tools and Service Now functionality to automate rote tasks

• Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.

• Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation

• Load, manipulate and maintain data between Service-now and other systems as needed

• Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed

• Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow

• Performs system and integration testing with sample and live data
Skills and attributes for success

• Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure

• Disciplined Agile Delivery software release build/deploy processes

• Integrating with internal and external applications and systems

• JavaScript, HTML, Angular JS and good web design practices

• Service Portal implementation experience

• Implementation experience on any of the following applications like HRSD, GRC, SecOps,IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal.

• Implementation experience on Performance Analytics.

• Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain

To qualify for the role, you must have

• Degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences

• Approximately 4 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period

• ServiceNow CSA certification plus any CIS is mandatory

• ITIL foundations certification a plus
Ideally, you’ll also have

• Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.

• Knowledge about ServiceNow’s latest version’s features.What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment

• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.

• Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:• Support, coaching and feedback from some of the most engaging colleagues around

• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem.

• Performs Configuration/Customization of the ServiceNow system, including creation workflows

• Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc

• Uses scripting tools and Service Now functionality to automate rote tasks

• Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.

• Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation

• Load, manipulate and maintain data between Service-now and other systems as needed

• Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed

• Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow

• Performs system and integration testing with sample and live data

Skills and attributes for success

• Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure

• Disciplined Agile Delivery software release build/deploy processes

• Integrating with internal and external applications and systems

• JavaScript, HTML, Angular JS and good web design practices

• Service Portal implementation experience

• Implementation experience on any of the following applications like HRSD, GRC, SecOps,IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal.

• Implementation experience on Performance Analytics.

• Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences

• Approximately 4 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period

• ServiceNow CSA certification plus any CIS is mandatory

• ITIL foundations certification a plus

Ideally, you’ll also have

• Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.

• Knowledge about ServiceNow’s latest version’s features.
What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment

• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.

• Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around

• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.