Techops-de-cloudopsams-gwclaim-staff jobs at Ey in India

Your key responsibilities

• Part of a team of 5-10 professionals undertaking Customer and strategy domain-related projects, finding solutions to create unique and authentic customer experiences
• Support the practice in winning in the market by leading/supporting end-to-end development of proposals for CX or consulting related opportunities and be part of the client orals
• Actively build consulting opportunities in the customer space across different sectors like Government & Public sector, Banking, Insurance, power & utilities.
• Design CX Strategy, Target operating model design and Business process reengineering
• Undertake CX transformation projects wherein you will benchmark and develop the To-be journey maps, personas, communication plan, CX initiatives and roadmap, Experience prototyping, Journey automation etc.
• Develop the VoC program and support the clients in the roll out of the plan
• Carry out CX assessment and quantify the CX score and identify a list of initiatives to improve the CX score at an organisational level
• Design and revamp existing enterprise departments/policies/ procedures related to customers/users for improved efficiency, service quality and customer satisfaction improvement
• Define the Marketing/Sales organization structure, Service blue printing, Customer segments and sales channels, alignment of business and sales strategy
• Customer Marketing capabilities such as Channel management, products and service management, customer insights
• Establish customer experience tracking and measuring metrics such as CSAT, NPS and CES
• Identify areas of business where digital tools can be used to improve customer experience, such as chatbots, mobile apps, virtual reality etc.
• Able to work under pressure to meet deadlines; must be able to analyse and prioritize assignments
• Should have worked as a consultant in transformation and optimization assignments in Industries like GPS, RHC, Sports and Media, Energy, Oil & Gas, Telecom, Telecommunications and Media will be valuable for the role.

Skills and attributes for success

• Good Research skills, report writing skills and exposure to analytics and various research tools will be a necessary expectation of this role.
• Exposure or experience in Digital solutions in Customer/CRM/User-centric programs/ functions will be an added advantage.
• Have a good fundamental understanding of Customer domain and functioning.
• Support business development activities through both leading/participating in pursuits and developing strong relationships with existing clients
• Participate actively in supporting the Senior Manager in building an industry-focused practice; Specialization in a specific sector will be an added advantage
• Contribute in the development of intellectual capital in your industry of expertise
• Be a part of project teams to provide solutions to unstructured problems

To qualify for the role, you must have

• BE/B-Tech/MBA
• 2-4 years of consulting work experience in Customer Domain projects
• Strong PowerPoint and presentation skills.

Ideally, you’ll also have

• Project management skills
• Report writing, Customer handling, Strong interpersonal communication skills and experience in usage of analytical tools/ representations
• Right attitude to understand and align organizational goals and priorities and assist in the implementation of strategic initiatives
• Develops deep expertise in specialized research tools, databases and sources; may focus on specific digital and disruptive technologies (e.g., Blockchain, IoT, Artificial Intelligence etc.)
• Willing to work on Sunday to Thursday working week and support MENA timings (11 AM – 8.30 PM), as preferred (supporting Middle East Clients)

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of business consultant professionals, in the integrated global business worldwide.
• Opportunities to work with EY Business Consulting practices regionally/globally with leading businesses across a range of industries

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

The opportunity

• 3-6 years Guidewire Billing Center Support

Your key responsibilities

• Guidewire Billing Center Support and Maintenance (Staff 3-6 years)
• Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.
• Contribute in various technical streams of Guidewire implementation project.
• Manages the integration of Guidewire software with other external systems.
• Design, modifies and implements Guidewire product suite.

Skills and attributes for success

• Deep understanding of Guidewire framework, implementation, architecture and components.
• Must have experience in GuideWire Billing Center 9.0 version+
• Well versed in development streams - Configuration/Integration/Both
• Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model)
• Implementation of Rules (including UI Validation) using GOSU scripting.
• Metadata Configuration of Rules (including UI Validation).
• Integration with External Systems and Guidewire Platform supported integration techniques.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic
• Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background.
• Experience in Insurance domain, preferably in Property & Casualty.
• Should have understanding and experience of software development best practices.
• Excellent business communication skills
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Have understanding of service management and change management activities, along with SLAa and estimator tools.
• Have exposure to working in shifts and on-call support.
• Should have worked on incident management and problem management.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

The opportunity

• Guidewire Claim Centre Support with 3 to 6 Yrs

Your key responsibilities

• Guidewire Claim Center Support and Maintenance (Staff 3-6 years)
• Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.
• Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
• Manages the Guidewire CC Configuration and Integration.
• Design, modifies and implements Guidewire product suite.

Skills and attributes for success

• Deep understanding of Guidewire framework, implementation, architecture and components.
• Must have experience in GuideWire Claim Center 9.0 version+
• Well versed in development streams - Configuration/Integration/Both
• Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model)
• Implementation of Rules (including UI Validation) using GOSU scripting.
• Metadata Configuration of Rules (including UI Validation).
• Integration with External Systems and Guidewire Platform supported integration techniques.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic
• Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background.
• Experience in Insurance domain, preferably in Property & Casualty.
• Should have understanding and experience of software development best practices.
• Excellent business communication skills
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAa and estimator tools.
• Should have worked on incident management and problem management.

To qualify for the role, you must have

• Guidewire CC Config
• Gosu Scripting, UI & Data Models
• Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Tomcat and or Web sphere/WebLogic.

Certification:

• Guidewire CC (Good to have)
• ITIL certification (Good to have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Your key responsibilities

• Application Development: Design and develop cloud-native applications and services using Angular/React/Typescript, Java Springboot /Node, AWS services such as Lambda, API Gateway, ECS, EKS, and DynamoDB, Glue, Redshift, EMR.
• Deployment and Automation: Implement CI/CD pipelines using AWS CodePipeline, CodeBuild, and CodeDeploy to automate application deployment and updates.
• Architecture Design: Collaborate with architects and other engineers to design scalable and secure application architectures on AWS.
• Performance Tuning: Monitor application performance and implement optimizations to enhance reliability, scalability, and efficiency.
• Security: Implement security best practices for AWS applications, including identity and access management (IAM), encryption, and secure coding practices.
Container Services Management:
• Design and deploy containerized applications using AWS services such as Amazon ECS (Elastic Container Service), Amazon EKS (Elastic Kubernetes Service), and AWS Fargate.
• Configure and manage container orchestration, scaling, and deployment strategies.
• Optimize container performance and resource utilization by tuning settings and configurations.
Application Observability:
• Implement and manage application observability tools such as AWS CloudWatch, AWS X-Ray, Prometheus, Grafana, and ELK Stack (Elasticsearch, Logstash, Kibana).
• Develop and configure monitoring, logging, and alerting systems to provide insights into application performance and health.
• Create dashboards and reports to visualize application metrics and logs for proactive monitoring and troubleshooting.
• Integration: Integrate AWS services with application components and external systems, ensuring smooth and efficient data flow.
• Troubleshooting: Diagnose and resolve issues related to application performance, availability, and reliability.
• Documentation: Create and maintain comprehensive documentation for application design, deployment processes, and configuration.

Required Skills:

• AWS Services: Proficiency in AWS services such as Lambda, API Gateway, ECS, EKS, DynamoDB, S3, and RDS, Glue, Redshift, EMR.
• Programming: Strong programming skills in languages such as Python, Java, or Node.js, Angular/React/Typescript.
• CI/CD: Experience with CI/CD tools and practices, including AWS CodePipeline, CodeBuild, and CodeDeploy.
• Infrastructure as Code: Familiarity with IaC tools like AWS CloudFormation or Terraform for automating application infrastructure.
• Security: Understanding of AWS security best practices, including IAM, KMS, and encryption.
• Observability Tools: Proficiency in using observability tools like AWS CloudWatch, AWS X-Ray, Prometheus, Grafana, and ELK Stack.
• Container Orchestration: Knowledge of container orchestration concepts and tools, including Kubernetes and Docker Swarm.
• Monitoring: Experience with monitoring and logging tools such as AWS CloudWatch, CloudTrail, or ELK Stack.
• Collaboration: Strong teamwork and communication skills with the ability to work effectively with cross-functional teams.
• Exposure to Document Management systems: Exposure to DMS like NewGen in developing workflows and integration with applications.

Preferred Qualifications:

• Certifications: AWS Certified Solutions Architect – Associate or Professional, AWS Certified Developer – Associate, or similar certifications.
• Experience: 3-4 Years previous experience in an application engineering role with a focus on AWS technologies.
• Agile Methodologies: Familiarity with Agile development practices and methodologies.
• Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve complex issues.

Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

As a Supervising Associate, you will collaborate with business, reporting, and other teams to understand business requirements and perform data analysis. Get involved and Lead in project transitions from different teams, do enhancements and modification post transition when needed. You will work in more than one project with back end data architects and systems engineers to construct data objects necessary for supporting business requirements. You will also apply specialized knowledge to support the organization’s vision and direction, serving as your team's subject matter expert. Additionally, you will:

Roles & Responsibilities

• Develop and implement custom Microsoft 365 solutions in Power Platform using Power Apps, Power Automate, Power Bi dashboards
• Develop and implement MS SharePoint based workflow & storage solutions
• Train and fine-tune the solutions for optimal performance
• Perform testing and debugging as well as assist with (UAT) User acceptance testing
• Identify and troubleshoot technical issues related to the MS solutions developed
• Propose solutions to fix loopholes and bugs identified
• Create user guides or documentation to guide users on the tools

Requirements

• Bachelor’s degree in computer science, Software Engineering, or related field
• Experience with Microsoft 365 products (Teams, SharePoint, Power Apps, Power Automate, Power BI, Dataverse, SQL).
• Proficiency in AI-assisted development practices as part of the solution development toolkit.
• A portfolio showcasing relevant projects
• Ability to understand business requirements and translate them into technical implementation and create technical documentation
• Familiarity with machine learning, artificial intelligence and natural language processing (NLP) concepts
• Knowledge of other programming languages/technology from Microsoft Tech Stack and/or Python
• Customer engagement skills to uncover the value of tech-enabled solutions.

Ideally, also have

• Microsoft Certifications relevant to the role.
• Experience with relational databases
• Experience with Chatbot (Power Virtual agent) or knowledge of Python
• Basic HTML
• Understanding of integration technologies, APIs, and protocols
• Experience developing/managing chatbot using virtual agent will be an asset

The opportunity

• Guidewire Claim Centre Support with 6 to 8 Yrs

Your key responsibilities

• Guidewire Claim Center Support and Maintenance (Senior 6-8 years)
• Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.
• Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
• Manages the Guidewire CC Configuration and Integration.
• Design, modifies and implements Guidewire product suite.

Skills and attributes for success

• Deep understanding of Guidewire framework, implementation, architecture and components.
• Must have experience in GuideWire Claim Center 9.0 version+
• Well versed in development streams - Configuration/Integration/Both
• Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model)
• Implementation of Rules (including UI Validation) using GOSU scripting.
• Metadata Configuration of Rules (including UI Validation).
• Integration with External Systems and Guidewire Platform supported integration techniques.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic
• Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background.
• Experience in Insurance domain, preferably in Property & Casualty.
• Should have understanding and experience of software development best practices.
• Excellent business communication skills
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAa and estimator tools.
• Should have worked on incident management and problem management.

To qualify for the role, you must have

• Guidewire CC Config
• Gosu Scripting, UI & Data Models
• Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Tomcat and or Web sphere/WebLogic.

Certification:

• ► Guidewire CC (Good to have)
• ► ITIL certification (Good to have)

What we offer

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

Your key responsibilities

• Application Development : Design and develop cloud-native applications and services using AWS services such as Lambda, API Gateway, ECS, EKS, and DynamoDB, Glue, Redshift, EMR.
• Deployment and Automation : Implement CI/CD pipelines using AWS CodePipeline, CodeBuild, and CodeDeploy to automate application deployment and updates.
• Architecture Design : Collaborate with architects and other engineers to design scalable and secure application architectures on AWS.
• Performance Tuning : Monitor application performance and implement optimizations to enhance reliability, scalability, and efficiency.
• Security : Implement security best practices for AWS applications, including identity and access management (IAM), encryption, and secure coding practices.
• Container Services Management:
  • Design and deploy containerized applications using AWS services such as Amazon ECS (Elastic Container Service), Amazon EKS (Elastic Kubernetes Service), and AWS Fargate.
  • Configure and manage container orchestration, scaling, and deployment strategies.
  • Optimize container performance and resource utilization by tuning settings and configurations.
• Application Observability:
  • Implement and manage application observability tools such as AWS CloudWatch, AWS X-Ray, Prometheus, Grafana, and ELK Stack (Elasticsearch, Logstash, Kibana).
  • Develop and configure monitoring, logging, and alerting systems to provide insights into application performance and health.
  • Create dashboards and reports to visualize application metrics and logs for proactive monitoring and troubleshooting.
• Integration : Integrate AWS services with application components and external systems, ensuring smooth and efficient data flow.
• Troubleshooting : Diagnose and resolve issues related to application performance, availability, and reliability.
• Documentation : Create and maintain comprehensive documentation for application design, deployment processes, and configuration.

Required Skills:

• AWS Services : Proficiency in AWS services such as Lambda, API Gateway, ECS, EKS, DynamoDB, S3, and RDS, Glue, Redshift, EMR.
• Programming : Strong programming skills in languages such as Python, Java, or Node.js.
• CI/CD: Experience with CI/CD tools and practices, including AWS CodePipeline, CodeBuild, and CodeDeploy.
• Infrastructure as Code: Familiarity with IaC tools like AWS CloudFormation or Terraform for automating application infrastructure.
• Security : Understanding of AWS security best practices, including IAM, KMS, and encryption.
• Observability Tools : Proficiency in using observability tools like AWS CloudWatch, AWS X-Ray, Prometheus, Grafana, and ELK Stack.
• Container Orchestration: Knowledge of container orchestration concepts and tools, including Kubernetes and Docker Swarm.
• Monitoring : Experience with monitoring and logging tools such as AWS CloudWatch, CloudTrail, or ELK Stack.
• Collaboration : Strong teamwork and communication skills with the ability to work effectively with cross-functional teams.
• Business Intelligence and Reporting : Exposure to Tableau (Bridge, Create/Publish reports/dashboards, Integration)

Preferred Qualifications:

• Certifications : AWS Certified Solutions Architect – Associate or Professional, AWS Certified Developer – Associate, or similar certifications.
• Experience : At least 11 Years of previous experience in an application engineering role with a focus on AWS technologies.
• Agile Methodologies: Familiarity with Agile development practices and methodologies.
• Problem-Solving : Strong analytical skills with the ability to troubleshoot and resolve complex issues.

Education:

• Degree : Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.