Servicenow-servicenow-qa-staff jobs at Ey in India

Job Title:

IT Audit - Senior

Minimum requirements:

Fully bilingual English/Spanish. Must have a Bachelor’s degree in Business, Management, Engineering, Mathematics, Accounting, Finance, International Relations or a related field and 2 years of work experience applying relevant IT audit skills in audit engagements as a Financial Audit IT integration leader.

Of the required experience, must have 1 year of experience in a supervisory capacity focused on financial audit IT in public company audits.

Must have 1 year of experience in a position responsible for all of the following:

- Supervising audit professionals performing the IT portion of the audit;

Currently certified or working to obtain CPA, CA, CISA, CIPP, CGEIT, CIA, CISSP, CISM, CIPT, CRISC, CMA and/or relevant certification is a plus.

Employer will accept any suitable combination of education, training or experience.

Career Framework Role Description

• Evaluates business models, processes and operations to develop a good understanding of business needs and requirements.
• Analyses and evaluates business requirements and translates these into technical requirements and specifications, providing insights on system and technical components to incorporate into the technical design.
• Interacts with business stakeholders to gather, understand, document, and analyse business requirements.
• Analyses reports and assessments to provide insights on whether a solution/technology being implemented is meeting business requirements.

Responsibilities

• Reviews materials and supports in meetings and workshops with business stakeholders to understand and gather business / functional requirements, undertaking client assessments and building relationships with business stakeholder.
• Builds relationships and collaborates with the wider team to understand business requirements and translates these into complex technical requirements.
• Produces technical specifications to guide system architectural design and development and conducts quality assurance tasks to ensure completeness of requirements, peer reviewing the work of more junior members of the team.
• Monitors and reports on potential risks/opportunities of emerging technologies, and forms recommendations for system and technical components based on understanding of business requirements, reviewing and supporting with process modelling and improvement.
• Contributes to the design and review of test cases to ensure tests adequately meet the requirements and coordinates with infrastructure and operations teams to resolve system issues, contributing to moderately complex aspects of a project.
• Provides insights on whether solutions and technologies being implemented are meeting business requirements.
• Contributes to business case development and completes RFP responses, exploring and experimenting with new and existing data to tackle defined business problems.

Technical Skills & Knowledge

• Proven experience gathering and interpreting business requirements.
• Proven experience developing technical requirements and specifications, including knowledge of software engineering methodologies, reporting tools, modelling and testing.
• Proven understanding of Lean Six Sigma and Business Process Modelling and Notation.
• Knowledge on application building using Python would be an added advantage.

Experience

• Sound relevant experience in either an internal or external business analysis role and/or software / technical analysis role or similar, evidenced by adding business value through identifying, analysing and articulating problems and solutions.
• Developed technical knowledge and experience in delivering IT solutions, providing technical advice and understanding user requirements.
• Some stakeholder management experience.

Typical Education

• Business Administration
• Business Management
• Computer Science
• Data Science
• Engineering
• IT
• Statistics

Similar Titles in the Market

• Oracle Functional Consultant
• Oracle GRC Consultant
• Oracle Risk Management Consultant
• Business Analyst – Oracle ERP
• Senior Business Analyst - Oracle ERP

Leadership Capabilities

• LEAD: Gold Standard Definitions

Available Technical Learning

• Business Analysis

Skills and Capabilities

• Preferably CA/MBA/B.E/B.Tech with 1 to 3 years of implementation and advisory experience on Oracle Cloud ERP/EBS security and controls.
• Ability to drive risk and control programs for Oracle EBS/ERP Cloud, with a focus on the following:
• Segregation of duty concerns in an ERP environment along with an ability to design SoD (Segregation of Duties) risk libraries, and preparation of remediation roadmaps.
• System role-design, build security and troubleshoot security defects.
• Design risk control matrices by conducting workshops with business process owners.
• Review Oracle ERP IT Application Controls (ITAC) for test of design and test of effectiveness.
• Identify potential opportunities to automate current ITDM/manual controls leveraging Oracle EBS/ERP Cloud.
• Deep understanding of regulatory frameworks like COSO, COBIT.
• Knowledge and audit experience across regulations like SOX, GDPR, CCPA.
• Functional knowledge on Oracle EBS/ERP Cloud Financials, Procurement, Supply chain management, Projects and HRMS is a pre-requisite.
• Ability to simplify data and explain trends through Excel spreadsheets, dashboards, power-point presentations is highly desirable.
• Knowledge of Oracle GRC (Governance, Risk & Compliance) & Oracle Risk Management Cloud (RMC) is highly desirable.
• Working knowledge on Peoplesoft, NetSuite, MS Dynamics and Workday would be an added advantage.
• Willing to learn and work on different ERPs and CRM solutions.

Technologies and Tools

• Oracle Fusion Cloud Financials, SCM modules, Projects and HCM.
• Oracle EBS Financials, SCM modules, Projects and HRMS.
• SQL /PLSQL, Python.
• SpotFire/ PowerBI.
• PeopleSoft, NetSuite, MS Dynamics and Workday.

Key Accountabilities/Responsibilities for the Role

• On-going support of customer’s entitlement for different publishers
• Performing reconciliation analysis for different publishers
• Creating customized reports and comparison for cost savings
• Analyzing & consulting customer’s entitlements for multiple publishers
• Providing SAM Analysis & Recommendations
• Analyze customer's license contracts
• Analyze customer’s data – Entitlement & Inventory
• Creating Compliance Reports for the customers
• Serving as the Single Point of Contact for subsidiaries in delivery of GSDC services
• Leading the execution of projects by managing tasks executed by supporting team members and yourself
• Creation of reports/documentation as per engagement requirements
• Active management & allocation of tasks & task type to ensure balanced workload distribution across the project team
• Execution of individual tasks on projects based on the guidance provided by the Managers
• Task specific & cross service training for the associated/eligible team members
• Support the manager on managing team’s utilization
• Management of the Quality of the engagement deliverables across assigned team members & ensuring
• 100% adherence to Quality standards.
• Accurate Completion & submission of the Quality Checklist for each task
• Ensuring 100% process adherence and delivery within the defined SLA

Skills Required:

• 1-5 years professional experience in licensing industry with successful SAM Management / software licensing experience across publishers is a must
• Understanding of different publisher licensing models
• Copyright knowledge for software licensing
• SAM Accreditation (good to have)
• Good in Microsoft Excel & PowerPoint

Core Capabilities:

• Strong Methodical skills
• Strong Analytical skills
• Strong presentation & communication skills
• Quality oriented personality

Functional Capabilities:

• Highly motivated and result oriented
• Strong organization, multitasking and time management skills
• Solid Problem solving and consultative skills

Personality:

• Outstanding ability to think creatively, and identify and resolve problems
• Motivate & inspire team members
• Keen on detailing and logical reasoning
• Maintain healthy group dynamics
• Provide guidance to the team based on management direction
• Ability to professionally interact with people of diverse cultures and regions
• Ability to juggle multiple projects/activities simultaneously
• Create an environment orientated to trust, open communication, creative thinking & cohesive team effort.
• Recognize & celebrate team & individual accomplishments & exceptional performance
• Strong presentation, communication, organization, multitasking, and time management skills
• Strong networking abilities.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

JOB DESCRIPTION

licenses. The Associate Consultant will assist customers in understanding and controlling their software

licensing entitlement, avoiding legal pitfalls related to licensing by leveraging industry best practices while

ey Accountabilities/Responsibilities for the Role

• On-going support of customer’s entitlement for different publishers
• Performing reconciliation analysis for different publishers
• Creating customized reports and comparison for cost savings
• Analyzing & consulting customer’s entitlements for multiple publishers
• Providing SAM Analysis & Recommendations
• Analyze customer's license contracts
• Analyze customer’s data – Entitlement & Inventory
• Creating Compliance Reports for the customers
• Serving as the Single Point of Contact for subsidiaries in delivery of GSDC services
• Leading the execution of projects by managing tasks executed by supporting team members and yourself
• Creation of reports/documentation as per engagement requirements
• Active management & allocation of tasks & task type to ensure balanced workload distribution acrossthe project team
• Execution of individual tasks on projects based on the guidance provided by the Managers
• Task specific & cross service training for the associated/eligible team members
• Support the manager on managing team’s utilization
• Management of the Quality of the engagement deliverables across assigned team members & ensuring
• 100% adherence to Quality standards.
• Accurate Completion & submission of the Quality Checklist for each task
• Ensuring 100% process adherence and delivery within the defined SLA

Skills Required:

• 1-5 years professional experience in licensing industry with successful SAM Management / software
• licensing experience across publishers is a must
• Understanding of different publisher licensing models
• Copyright knowledge for software licensing
• SAM Accreditation (good to have)
• Good in Microsoft Excel & PowerPoint

Core Capabilities:

• Strong Methodical skills
• Strong Analytical skills
• Strong presentation & communication skills
• Quality oriented personality

Functional Capabilities:

• Highly motivated and result oriented
• Strong organization, multitasking and time management skills
• Solid Problem solving and consultative skills

Personality:

• Outstanding ability to think creatively, and identify and resolve problems
• Motivate & inspire team members
• Keen on detailing and logical reasoning
• Maintain healthy group dynamics
• Provide guidance to the team based on management direction
• Ability to professionally interact with people of diverse cultures and regions
• Ability to juggle multiple projects/activities simultaneously
• Create an environment orientated to trust, open communication, creativethinking & cohesive team effort.
• Recognize & celebrate team & individual accomplishments & exceptionalperformance
• Strong presentation, communication, organization, multitasking, and timemanagement skills
• Strong networking abilities.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

The opportunity

• Guidewire Claim Centre Support with 3 to 6 Yrs

Your key responsibilities

• Guidewire Claim Center Support and Maintenance (Staff 3-6 years)
• Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.
• Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
• Manages the Guidewire CC Configuration and Integration.
• Design, modifies and implements Guidewire product suite.

Skills and attributes for success

• Deep understanding of Guidewire framework, implementation, architecture and components.
• Must have experience in GuideWire Claim Center 9.0 version+
• Well versed in development streams - Configuration/Integration/Both
• Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model)
• Implementation of Rules (including UI Validation) using GOSU scripting.
• Metadata Configuration of Rules (including UI Validation).
• Integration with External Systems and Guidewire Platform supported integration techniques.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic
• Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background.
• Experience in Insurance domain, preferably in Property & Casualty.
• Should have understanding and experience of software development best practices.
• Excellent business communication skills
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAa and estimator tools.
• Should have worked on incident management and problem management.

To qualify for the role, you must have

• Guidewire CC Config
• Gosu Scripting, UI & Data Models
• Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Tomcat and or Web sphere/WebLogic.

Certification:

• Guidewire CC (Good to have)
• ITIL certification (Good to have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem.

Your key responsibilities

• Performs Configuration/Customization of the ServiceNow system, including creation workflows
• Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
• Uses scripting tools and Service Now functionality to automate rote tasks
• Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
• Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation
• Load, manipulate and maintain data between Service-now and other systems as needed
• Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
• Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases

Skills and attributes for success

• Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure
• Disciplined Agile Delivery software release build/deploy processes
• Integrating with internal and external applications and systems
• JavaScript, HTML, Angular JS and good web design practices
• Service Portal implementation experience
• Implementation experience on any of the following applications like HR, GRC, SecOps, CSM, PPM, APM, ITOM/HRSD/CSM/SPM/SecOps/IRM/ITSM.

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
• Approximately 3 to 5 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
• ServiceNow certifications a plus
• ITIL foundations certification a plus

Ideally, you’ll also have

• Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.
• Knowledge about ServiceNow’s latest version’s features.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

The opportunity

• Guidewire Claim Centre Support with 3 to 6 Yrs

Your key responsibilities

• Guidewire Claim Center Support and Maintenance (Staff 3-6 years)
• Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.
• Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
• Manages the Guidewire CC Configuration and Integration.
• Design, modifies and implements Guidewire product suite.

Skills and attributes for success

• Deep understanding of Guidewire framework, implementation, architecture and components.
• Must have experience in GuideWire Claim Center 9.0 version+
• Well versed in development streams - Configuration/Integration/Both
• Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model)
• Implementation of Rules (including UI Validation) using GOSU scripting.
• Metadata Configuration of Rules (including UI Validation).
• Integration with External Systems and Guidewire Platform supported integration techniques.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic
• Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background.
• Experience in Insurance domain, preferably in Property & Casualty.
• Should have understanding and experience of software development best practices.
• Excellent business communication skills
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAa and estimator tools.
• Should have worked on incident management and problem management.

To qualify for the role, you must have

• Guidewire CC Config
• Gosu Scripting, UI & Data Models
• Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Tomcat and or Web sphere/WebLogic.

Certification:

• Guidewire CC (Good to have)
• ITIL certification (Good to have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.