Support Services jobs at Ey in India, Thiruvananthapuram

About MENA Tax Quality

MENA TQ’s primary focus and responsibility is to support our client teams with provision of timely, quality advice and guidance to enable them to deliver high quality work, manage risk effectively, innovate, develop business, maintain market presence, and remain in compliance with regulatory, legislative, and internal EY requirements continuously and consistently.

In addition to day-to-day and defined TQ responsibilities, we get involved in specialized projects, assist with development and updates of policies and guidance as part of global and local efforts, and support the MENA Tax and Law practice in the execution of different strategies and developments.

Your key responsibilities

Technical elements:

• Assist with consultations, responding to quality and compliance related queries from the business
• Support various project initiatives, tracking events through resolution
• Participate in policy and guidance research, review and drafting
• Support the delivery of TQ training to Client teams
• Provide ad-hoc cover on some projects during holidays

Administrative elements

• Support the broader team with administrative and operational needs
• Scheduling and coordination of meetings – prepare and circulate calendar invitations, assist in finalizing meeting documentation and presentations
• Occasional support with organizing business travel and itineraries
• Maintain the TQ Sharepoint sites (uploading documents and information, managing access and issues if and when any arise)

Skills and attributes for success

To qualify for the role, you must have:

• Undergraduate/University degree
• 3+ years prior, related work experience preferably in Compliance, Quality, Internal Audit, Legal or Risk Management functions or in other fast-paced international organization.
• Good command of English (written and spoken)
• Proficiency in working with Outlook and all Microsoft Office products. IT literate, savvy in working with technology in general, ability to promptly learn to work with new systems and tools, detect issues and able to initiate their resolution
• Excellent organizational, prioritization, problem-solving and time-keeping abilities. Previous EA/PA experience is a plus
• An eye for detail and oriented towards continuous improvement
• Strong interpersonal skills, ability to effectively partner and collaborate with other functions on various initiatives
• Able to balance the need to be approachable and supportive with the requirement to be resolute and resilient in challenging situations
• High degree of flexibility, professionalism and integrity

Ideally, you’d also have

• A good command of Arabic (written and spoken)
• Experience working with Power BI or other analytics platforms
• The ability to be future-focused and able to consider and adapt to new and developing areas of the business.

We are looking for a skilled proofreader with a strong eye for detail and incredible grasp over language. In this role, you will proofread financial documents across various industry sectors to verify that spelling, punctuation and formatting are correct and consistent. You will also consult with customers on correct proofreading standards, client-specific requests and standard EY styles. You will also engage directly with clients regularly to ensure their unique specifications are met.

Your key responsibilities

• Proofread original document to detect and mark up for correction any typographical, grammatical or mathematical errors
• Review documents for layout of text and graphics, and check for compositional errors
• Check for grammar, use of language, consistent presentation of names/acronyms, and verify footing and cross-footing of financial statements
• Track any changes, and use comparison/merge functionality in Microsoft Word, commenting and editing tools in Adobe Acrobat/PDF-XChange, various tools supporting digital projects and other tools
• Understand and strictly adhere to EY quality standards and procedures, including Creative Services Group (CSG) standards and guidelines
• Support quality assurance and quality controls within CSG
• Participate as a team player in planning, scheduling and production
• Help train new proofreaders
• May cross-train staff in additional CSG functions, to provide flexibility of resources
• Utilize the CSG database, to confirm that all time and materials are billed correctly, and that project instructions and customer interactions are fully documented
• Develop team momentum by being a good team member and/or leader, promoting and sharing leading practices with CSG staff
• Gain advanced knowledge of the EY brand, and raise awareness

Skills and attributes for success

• Advanced and strong knowledge of English language
• Deft understanding of spelling, grammar, punctuation and use of style manuals
• Strong communication, interpersonal and teamwork skills
• Ability to perform under pressure, within tight deadlines
• Moderate understanding of mathematics and accounting functions
• Good decision-making capabilities and the ability to work independently
• Exceptional attention to detail and a focused approach to work

To qualify for the role, you must have

• Bachelor’s or Master’s degree, preferably in English Literature or Mass Communication
• At least 5-6 years of relevant experience, with a proven track record of delivering high-quality proofread output

Ideally, you’ll also have

• Experience in publishing/translation/communications services or in an accounting or legal firm
• Experience in reviewing financial documents
• Aptitude and willingness to continually expand your core skillset

Technologies and tools

• Advanced knowledge of Microsoft Word, Microsoft Excel, PowerPoint, Adobe Acrobat/PDF-XChange
• Knowledge in Project Management tools and methods

What we look for

• A motivated self-starter who can adapt to a constantly changing and growing business environment with minimal supervision
• Ability to deliver high-quality, client-ready output with minimal supervision, ensuring attention to detail
• Review team members' deliverables, providing constructive feedback to ensure quality and accuracy, as needed
• Excellent English communication skills, both written and oral, with the ability to interact effectively with senior stakeholders
• Commitment to promoting proofreading excellence through constructive feedback on current practices and the identification of opportunities for improvement
• Exceptional at problem-solving, solution-driven and customer service focused
• Good organization and administration skills
• Excellent work ethic and the ability to thrive in a time-sensitive environment
• Flexible and adaptable to fluctuating workflow levels and timings

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Identity and Access Management (IAM) organization, a part of Information Security which, enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols.

Skills and attributes for success

• Problem-solver with the ability to think creatively
• Deep understanding of Active Directory Domain Services (ADDS), Active Directory Lightweight Directory Services (ADLDS) and Active Directory Rights Management Services (ADRMS)
• Deep understanding of Windows Server 2016
• Deep understanding of Domain Name System (DNS)
• Deep understanding of Azure Active Directory (AAD)
• Understanding of System Center Operations Manager and Configuration Manager (SCOM and SCCM)
• Experience working in a multi forest environment
• Understanding of networking and network packet capture analysis
• Experience with Splunk
• Strong knowledge of PowerShell scripting and ability to navigate in a Server Core environment
• Strong English verbal and written communication skills
• Ability to work on projects and understanding of project management terminology
• Ability to work independently as well as within a team and to collaborate with various teams like Engineering and Architecture
• Ability to embrace change and adjust priorities or processes and approach as needed
• Highly self-motivated, directed, and can work independently without supervision in a high-pressure environment
• Flexibility and a good sense of work/life balance
• Knowledge of ITIL processes
• Knowledge of Agile methodologies

To qualify for the role, you must have

• Degree in Computer Science or related field or equivalent work experience
• Minimum of 5 years’ experience in Information Systems in a related role, with tangible, relevant, and demonstrated operation experience with Identity Management Solutions
• 3 years' of demonstrated experience with Active Directory Infrastructure components and Azure Active Directory components.

What we offer

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

As part of our CSS - COO Strategy office, you would be leading key area’s of business operations reporting requirements. The role’s major responsibilities include development of new dashboards/reports based on business needs and maintains the highest levels of data competency, accuracy standards and reporting capacity across the assigned process area thus providing deeper insights & their respective imact. The role requires a strong work ethic and attention to detail for a highly regarded team that focuses on accuracy and timeliness. The role should have excellent knowledge of MS Excel, MS Power BI & Power Automate and good knowledge of Power Point. The role also requires effective communication skills including communicating through email and over the telephone. The role aims to support the business and its leaders, especially Partners and Senior Management, through reporting and value- added analysis, data analysis and insight for strategy and futuristic business model implementation.

Your key responsibilities

• Design & develop reports/dashboards based on business requirement
• Manages overall data architecture and manages, develops, prioritizes and recommends initiatives to improve and build upon the data architecture to support the business
• Deliver insights behind data via analatics & visualisation
• Ensures consistency of process and usage, and champions best practices in data management Oversees data accuracy processes, goals and assessment.
• Manages and develops the staffing of the Data & Reporting unit; champions team collaboration
• Responsible for user experience with data and reporting tools
• Provide commentaries on numbers reported and play the trusted business advisor role to the leadership
• Oversee and review all BAU reports and answer all related quires
• Promotes & sustains quality and effective risk management through consistent review of work products along with suggestions for improvement
• Demonstrate effective decision making, displaying maturity that enhances interactions and relationships
• Involve in ad-hoc projects

Skills and attributes for success

• Independent worker and analytical thinker with ability to conduct research, data analysis and resolve complex problems
• Ability to lead difficult conversations under complex business situations
• Must have extremely strong MS Excel skills, Power Point
• Strong analytical and problem solving skills
• Able to prioritize and execute tasks in a high-pressure environment
• Excellent interpersonal, written and verbal communication skills
• Experience working in a team-oriented, collaborative environment

To qualify for the role, you must have

• A Bachelor’s degree in Accounting or Finance
• Min 7 years of strong experience in Business Operations/Management reporting
• Strong MS Excel, Power BI & Power Automate skills

Ideally, you’ll also have

• MBA in Finance
• Experience in Sales operations & Project management

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

• Conceptualize and produce collaterals such as placemats, infographics, presentations, proposals, newsletters, posters, banners, and other marketing collaterals using MS-based applications
• Communicate effectively with customers while understanding design briefs and sharing ideas
• Provide unique, innovative, and effective solutions/design concepts to customers
• Meet and exceed defined expectations in terms of aesthetics, quality, turnaround time and efficiency
• Adhere to EY brand standards and remain cognizant of visual as well as verbal guidelines
• Mentor junior team members on best practices around applying creativity in production environment
• Stay up-to-date with latest design trends, socialize, and advocate the same to teams/customers
• Seamlessly manage multiple creative projects simultaneously
• Work with minimal supervision and guidance

Skills and attributes for success

• A user-centric mindset with creative, innovative, and analytical approach
• Working knowledge of creating infographics and data visualization techniques
• Excellent communication (comprehension, verbal and written) and interpersonal skills with the ability to communicate and persuade
• Exceptional attention to detail
• Ability to interact effectively and positively in a fast-paced environment
• Understanding of current and future visual trends
• Aptitude for art direction

To qualify for the role, you must have

• Bachelor's degree/College diploma (preferably in Graphic Design and/or related discipline)*
• Proficiency in Microsoft PowerPoint, Word, Excel, Adobe Illustrator and Adobe Photoshop
• 5+ years of relevant experience

Ideally, you’ll also have

• Intermediate/basic knowledge of Adobe InDesign, Interactive PDF, Adobe After effects, Premier Pro and motion graphics
• Team management experience

Technologies and Tools

• Microsoft Office Suite (Word, PowerPoint, Excel), Adobe Illustrator and Adobe Photoshop

What we look for

• Passion to tell stories through the power of visuals
• Creative problem-solving mindset with a flexible can-do attitude
• Self-starter with the ability to understand and translate verbal ideas into impactful, cohesive outputs
• Hands-on experience in developing brochures, newsletters, flyers, banners, business presentations, animated presentations, and various types of marketing collaterals
• Experience working with global clients
• Confidence, maturity, and ability to build strong client relationships
• A strong team player who is comfortable working collaboratively with others

What we offer

EY GDS is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to creative consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.