Techops-de-cloudopsams-duckcreek-staff jobs at Ey in India, Kochi

Your key responsibilities

• Part of a team of 5-10 professionals undertaking Customer and strategy domain-related projects, finding solutions to create unique and authentic customer experiences
• Support the practice in winning in the market by leading/supporting end-to-end development of proposals for CX or consulting related opportunities and be part of the client orals
• Actively build consulting opportunities in the customer space across different sectors like Government & Public sector, Banking, Insurance, power & utilities.
• Design CX Strategy, Target operating model design and Business process reengineering
• Undertake CX transformation projects wherein you will benchmark and develop the To-be journey maps, personas, communication plan, CX initiatives and roadmap, Experience prototyping, Journey automation etc.
• Develop the VoC program and support the clients in the roll out of the plan
• Carry out CX assessment and quantify the CX score and identify a list of initiatives to improve the CX score at an organisational level
• Design and revamp existing enterprise departments/policies/ procedures related to customers/users for improved efficiency, service quality and customer satisfaction improvement
• Define the Marketing/Sales organization structure, Service blue printing, Customer segments and sales channels, alignment of business and sales strategy
• Customer Marketing capabilities such as Channel management, products and service management, customer insights
• Establish customer experience tracking and measuring metrics such as CSAT, NPS and CES
• Identify areas of business where digital tools can be used to improve customer experience, such as chatbots, mobile apps, virtual reality etc.
• Able to work under pressure to meet deadlines; must be able to analyse and prioritize assignments
• Should have worked as a consultant in transformation and optimization assignments in Industries like GPS, RHC, Sports and Media, Energy, Oil & Gas, Telecom, Telecommunications and Media will be valuable for the role.

Skills and attributes for success

• Good Research skills, report writing skills and exposure to analytics and various research tools will be a necessary expectation of this role.
• Exposure or experience in Digital solutions in Customer/CRM/User-centric programs/ functions will be an added advantage.
• Have a good fundamental understanding of Customer domain and functioning.
• Support business development activities through both leading/participating in pursuits and developing strong relationships with existing clients
• Participate actively in supporting the Senior Manager in building an industry-focused practice; Specialization in a specific sector will be an added advantage
• Contribute in the development of intellectual capital in your industry of expertise
• Be a part of project teams to provide solutions to unstructured problems

To qualify for the role, you must have

• BE/B-Tech/MBA
• 2-4 years of consulting work experience in Customer Domain projects
• Strong PowerPoint and presentation skills.

Ideally, you’ll also have

• Project management skills
• Report writing, Customer handling, Strong interpersonal communication skills and experience in usage of analytical tools/ representations
• Right attitude to understand and align organizational goals and priorities and assist in the implementation of strategic initiatives
• Develops deep expertise in specialized research tools, databases and sources; may focus on specific digital and disruptive technologies (e.g., Blockchain, IoT, Artificial Intelligence etc.)
• Willing to work on Sunday to Thursday working week and support MENA timings (11 AM – 8.30 PM), as preferred (supporting Middle East Clients)

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of business consultant professionals, in the integrated global business worldwide.
• Opportunities to work with EY Business Consulting practices regionally/globally with leading businesses across a range of industries

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

• Design, develop, and implement ETL workflows using Informatica PowerCenter and Talend.
• Collaborate with business analysts and data architects to understand requirements and deliver scalable solutions.
• Perform data extraction, transformation, and loading from multiple sources into target systems.
• Optimize ETL jobs for performance and reliability.
• Ensure data quality, integrity, and compliance with organizational standards.
• Troubleshoot and resolve ETL issues in production and non-production environments.
• Document ETL processes, mappings, and workflows for maintainability.
• Ensure continual knowledge management and contribute to internal learning and development teams
• Building a quality culture.

Skills and attributes for success

• 1 – 3 years of hands-on experience in ETL development with Informatica PowerCenter and Talend.
• Strong knowledge of SQL and relational databases (Oracle, SQL Server, etc.).
• Solid understanding of data warehousing concepts, data modeling, and performance tuning.
• Experience in handling large datasets and complex transformations.
• Familiarity with job scheduling tools and version control systems.
• Excellent problem-solving and communication skills.

To qualify for the role, you must have

• BE/BTech/MCA/MBA
• In-depth understanding of data management and data migration concepts.
• Experience of working in minimum one Insurance domain projects with strong experience of data analysis, profiling.
• Very good understanding of the concepts and technology around data extraction, data migration, data transformation, data load, data profiling, data quality management and metadata management.
• More than one year of experience on ETL and Data migration/warehouse projects
• Good communication skills, proven ability and commitment to working collaboratively towards common goal.
• Possess effective planning and problem-solving skills.
• Multi-tasking attitude, equally comfortable operating from within both the technology & business environments.
• Focused on a quality outcome, excellent inter-personal skills and highly motivated.
• Business Rule Analysis and Design experience.
• knowledge on Data Modelling and UNIX/Shell scripting experience

Ideally, you’ll also have

• Worked on at least one end to end migration project.
• Understanding of Business Intelligence, Data Warehousing and Master Data Management.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY Advisory practices globally with leading businesses across a range of industries

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

As a Tax Manager, you will be a part of our Private Client Services (PCS) practice. You will be part of a team that are subject matter specialists who provide advice to private organizations and high net worth business owners and individuals on domestic and cross-border tax planning, estate, wealth transfer and post mortem planning, asset protection strategies and philanthropic planning. Our PCS practice works closely with other tax teams including our transaction tax and international tax group.

Your key responsibilities

As a manager, you will be responsible for recommending and implementing tax strategies that align with the client's objectives, corresponding with legal counsel and tax authorities on client issues, assisting with reorganizations, researching compliance and planning issues and reviewing personal, corporate and trust tax returns.

Skills and attributes for success

• Identify planning opportunities and prepare correspondence describing the income tax implications of implementing transactions
• Research client issues that arise from planning or compliance work using a variety of on-line sources
• Liaise with the client’s legal counsel
• Review personal, trust and corporate tax returns and related compliance responsibilities
• Liaise with Canada Revenue Agency and relevant provincial ministries on client issues
• Correspond with audit managers, staff and/or clients in answering clients’ specific personal, trust or corporate tax queries or about matters that arise from compliance or planning work
• Prepare tax election forms
• Assist and manage the administration of personal and trust tax compliance seasons

To qualify for the role you must have

• An undergraduate or graduate degree in accounting and/or other appropriate academic major
• 5+ years of relevant tax experience or equivalent experience in business or industry
• Possess a Canadian CPA designation
• Completed the CPA In-Depth Tax Courses (or equivalent) (Good to have)
• Possess excellent written and verbal communication skills
• Demonstrate ability to work as part of a team
• Possess organization and time management skills
  

Ideally, you’ll also have

• the ability to thrive within a fast-paced, professional services environment

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

The opportunity

• Duck Creek Support with 4 to 8 years of exp.

Your key responsibilities

• Duck Creek Support and Maintenance (Senior 6-8 years) has the prior experience to manage support projects.
• Proficient in maintaining and supporting Duck Creek project, enhancements, conducting testing, and managing deployments.
• Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.
• Experience in Production support Projects
• Proactive monitoring.
• Manages middleware applications which have various interfaces including DuckCreek system (preferable).

Skills and attributes for success

• Deep understanding and experience of Duck Creek framework, implementation and components
• Good understanding and working experience on any module – Policy, billing, claims or reinsurance
• Experience in Core Java and Spring Boot.
• Excellent business communication skills
• Should have understanding and experience of software development best practices.
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAs and estimator tools.
• Should have worked on incident management , problem management and release management.
• Should have idea on SDLC life cycle along with release planning and management.

To qualify for the role, you must have

• Service management knowledge as per ITIL.
• Good communication and resource management skills.

Certification:

• ITIL 4 certification (Good to have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Key Responsibilities:

• Lead the architectural design and strategic implementation of Informatica MDM SaaS solutions, including C360, P360, B360, CDI, CAI, and Multidomain MDM.
• Manage the development and deployment of Informatica SaaS Business 360 applications, ensuring seamless integration with existing ERP systems, should have experience with API based integrations, tokenization, must have strong SQL hands-on experience.
• Provide expert-level technical guidance in Informatica SaaS CDI to enhance data integration and management processes.
• Should have built orchestration Jobs in CAI and able to guide the team on CAI jobs design, setting up parameters, deep understanding on known issues and constraints from Informatica.
• Worked with publishing events and should be able to egress data in real-time and batch.
• Should be able to integrate with third party enrichment services like DnB and Address Doctor.
• Work collaboratively with cross-functional teams to define and analyse requirements for complex data management projects.
• Create and maintain comprehensive technical documentation for all solutions implemented.
• Troubleshoot and resolve intricate technical issues related to Informatica SaaS applications.
• Educate and mentor junior developers, promoting adherence to best practices and technical excellence.
• Stay informed about the latest releases and functionalities from Informatica, as well as broader trends in the Data Management industry.
• Ensure strict compliance with data governance and security policies across all initiatives.
• Optimize the performance and scalability of data management solutions to meet evolving business needs.
• Engage with stakeholders to ensure projects are delivered on schedule and within budget constraints.

Essential Qualifications:

• In-depth knowledge of Informatica MDM SaaS components, including C360, P360, B360, CDI, CAI, and Multidomain MDM.
• Expertise in integrating MDM solutions with legacy ERP systems and API based integrations.
• Strong problem-solving skills to address complex technical issues effectively.
• Excellent communication abilities to facilitate collaboration with team members and stakeholders.
• Proficiency in developing and maintaining technical documentation.
• Proven experience in mentoring and leading development teams.
• A proactive approach to staying updated with the latest Informatica releases and Data Management trends.
• A track record of delivering high-quality solutions that meet or exceed business needs.
• Analytical skills to effectively gather and interpret project requirements.

We’re looking for incumbents who is responsible for the timeliness and quality of the work as per Project requirements for our FAAS team and possess good accounting knowledge under IFRS/US GAAP. The role requires prior experience and knowledge of period end close, financial reporting activities and bring subject matter expertise around Treasury processes to our advisory services.

Your key responsibilities

• Responsible for monthly, quarterly, and annual closing of books
• Supporting the development of tools and methodologies for project delivery
• Participating in meetings and interviews with client treasury personnel
• Developing creative, yet practical, solutions to help our clients achieve their treasury and business objectives
• Ensure adherence and meeting the KPIs and SLA
• Receive direction from the Manager and Senior Manager
• Maintain effective coordination with multiple stakeholders
• Variance Reporting & Analytical Review
• Build the necessary documents like SOPs and other end user training materials
• Use the available guidance’s on USGAAP/IFRS for providing technical support, as and when required
• Ensure quality in delivering client service by directing daily progress of fieldwork, informing Supervisors of engagement status
• Follow through on client requests in a timely fashion, and manage expectations regarding the timing of deliverables and reports
• Supporting the development and management of the relationships with external and internal (EY) clients
• Participating in the proposal development process for prospective treasury engagements
• Supporting development of new service offerings and go-to-market strategies
• Demonstrate a good understanding of accounting concepts; stay informed of professional standards and firm policies (e.g., guidelines of the EY FAAS Policy Manual); and effectively apply this knowledge to moderately difficult and/or complex client situation

Skills and attributes for success

• Good understanding of IFRS / US GAAP, UK GAAP
• Working experience in relation to the following services/solutions (at least three):
  • Business unit /Entity level reporting
  • Record to report
  • Technical accounting research and advisory
  • Consolidation and compilation support
  • Financial statement close process support
  • Strong knowledge of Lease accounting
• Ability and comfort level in researching client inquires and emerging issues, including regulations, industry practices and new technologies
• Scope of working under different ERP packages like SAP
• Certified Treasury Professional (CTP) certification is a plus
• Experience with a large global corporate treasury department and/or consulting experience
• Experience with the following treasury areas:
  • Treasury organizational structure
  • Financial risk management
  • Cash flow forecasting
  • Cash and liquidity management
  • Bank relationship management
  • Treasury technology
  • Debt and investment management
  • Governance, controls and regulation
  • M&A support (e.g., due diligence, integration, carve-outs)
  • Working capital management
  • Hedge accounting

To qualify for the role, you must have

• B.com, CA (Inter), CWA (Inter), ACCA (UK), DIP (IFR) or Regular/Part time MBA from a reputed institute
• 1-3 years relevant experience including experience in Entity/BU reporting, Financial statement close process support and MIS reporting

Ideally, you’ll also have

• SAP S4/Hana public or private cloud understanding
• Proficiency in MS – Excel, MS – Office.
• Knowledge on any Data analytics/visualisation tools will be additional advantage.
• Flexibility and willingness to travel on short notice, as necessary
• Good communication, Interpersonal, Analytical Skills & highly proactive in approach
• Preferred tool experience
  • SAP public cloud
  • SAC
  • FloQast
  • Concur
  • Ariba
  • Active Disclosures

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 7200 + professionals, in the only integrated global assurance business worldwide.
• Opportunities to work with EY GDS Assurance practices globally with leading businesses across a range of industries

Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our GDS PC practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi-industry and a truly global work experience to take your career in the right direction.

Your key responsibilities

• Comprehensive understanding of the MLS processes, encompassing the entire taxonomy of pre-event, on-event and post event activities
• Learning management system administration including creating and updating courses. Scheduling, managing participant rosters, communications and compliance
• Responsible to support the MLS framework in accordance to the established processes with strict adherence to the defined Service Level Agreements (SLAs)
• Manage the learning activities by adhering to the agreed guidelines and TATs
• Quality compliance with the standardized global process model, with no deviations from the agreed-upon MLS processes
• Proactively identify and communicate service delivery risks and issues to the appropriate stakeholders
• Recognize potential areas for process enhancement and propose recommendations for improvement
• Engage in effective communication and collaboration to build strong relationships with clients and other project team members

Skills and attributes for success

• Proficient in understanding learning requirements across various domains
• Exceptional attention to detail, which is critical for processing a large volume of transactions
• Skilled in managing ambiguity and taking proactive measures
• Excellent communication and presentation skills
• Strong interpersonal skills with a client-centric approach
• Awareness of and sensitivity to cross-cultural dynamics
• High levels of energy, agility, and adaptability
• Open to travel for client projects in accordance with EY and country-specific travel advisory guidelines.

To qualify for the role, you must have

• Bachelor's degree or higher in Human Resources, Business Administration, Education, or a related field is required.
• 2 to 4 years of relevant experience in learning and development or an administrative role
• Familiarity with learning management systems such as SuccessFactors, Oracle/Workday is preferred
• Proficient writing skills (grasp and command over English)
• Ability to work independently as well as collaboratively within a team
• Ability to articulate solutions and offer suggestions
• Proficiency in Microsoft Office Suite - MS PowerPoint and MS Excel
• It would be a significant advantage if you have proficiency with course authoring and learning tools such as SAP EnableNow, Articulate Storyline, Adobe Captivate, WalkMe, Camtasia, Vyond and VideoScribe. Additionally, experience in creating various digital learning materials, including web-based learning modules, videos, interactive PDFs, webcasts, podcasts, nano-learning modules, and virtual instructor-led training (VILT), is highly desirable

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.