Talent Service Delivery Coordinator jobs at Ey in India, Kochi

Job Summary:

The role is responsible for ODC end-to-end technological experiences, which at a high level includes:

• Create the product vision and strategy and align with key stakeholders.
• Be the voice of the customer to cross-functional product development teams
• Manage the entire product lifecycle from strategic planning to tactical execution.
• Seeks feedback on use of product and features to ensure a human centered approach towards a frictionless environment
• Builds and maintains relationships with facilities stakeholders
• Partner with engineering teams to deliver on the product roadmap.
• Develop and maintain quality assurance processes to deliver high-quality solutions.
• Establish goals and review metrics to measure the success and identify areas of improvement.
• Managing vendors and internal teams that support the product, to ensure optimal service
• Assisting in and planning the portfolio’s financials and TCO

Essential Functions of the Job

The Product Manager will:

• Support the ODC technology team in financial aspects, including budgeting, procurement and managing independence and privacy reviews.
• Create metrics to demonstrate the product's business value.
• Align roadmaps with other Product Managers to optimize the user experience.
• Prepare business change materials and industrialize the product.
• Plan, budget, and sponsor the investment portfolio to deliver new product features.
• Prepare business change materials and industrialize the product

Knowledge and Skills Requirements:

• History of working credibly with diverse stakeholders up-to Partnership level
• Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or when escalating issues
• Strong verbal and written English
• Ability to work with people and vendors in a variety of cultures, countries and time zones
• Able to utilize Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others
• Proven experience in product management
• Experience in diverse technology consulting environments
• A firm grasp of Innovation environments, User Experience and Technology Infrastructure
• Passionate, committed and determined
• Required Technical Skills
• Expertise in IT Service Management (ITSM) frameworks such as ITIL.
• Strong understanding of IT infrastructure, software development, and ODC specific networking (VPNs, MPLS, SD WAN etc.) and delivery methodologies.
• Deep understanding of IT Networking, Cloud and various types of VPN solutions
• Familiarity with Windows based desktop and virtualization solutions

Other Requirements:

• The role has a global scope and requires periodic early or late meetings to support global stakeholders and to manage escalated issues. Some minimal travel may be required to support planned activities.

Education:

• Bachelor’s degree in Computer Science, Information Technology or any related field.

Experience:

• Approximately 3 years of experience as a Technical Product Manager role and 8+ years in Information Technology roles

Certification Requirements:

• ITIL Foundation
• Agile/Product certifications strongly desired

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Transformation Design and Execution

Lead cross border teams to help US clients connect strategy to execution. As a TD&E Manager, you will design and stand-up Transformation/Program/Enterprise PMOs, shape the target operating model, guide portfolio decisions, and drive delivery across time zones. You will combine clear governance with practical reporting so leaders can see progress, risks, and value realized. You will also grow people and help win new work.

You will work with our clients to establish a TMO, PMO or EPMO structure to mobilize and manage programs by applying a proven EY framework and methodology based on industry recognized global standards. For these projects, you will be leading a team and partnering with engagement leadership to design, establish and deliver project and program Operating Models and governance structures, track performance, complete status reporting and benefit realization across workstreams. You will support a knowledgeable team with experience in planning, controlling, and executing complex programs, Program Management Offices and Transformation Offices. In your role, you will gain key insights and drive strategic conversations with our clients.

Your key responsibilities

• Design & stand-up governance: Establish TMO/EPMO/PMO structures, ways of working, and controls; perform maturity assessments, current vs. future state reviews, gap analysis, and target operating model design.
• Portfolio & benefits management : Lead intake, prioritization, budgeting, scenario planning, resource/capacity planning, and benefits/value tracking.
• Program delivery leadership : Plan and control complex programs; manage schedule, scope, risks, issues, and dependencies; ensure clear handoffs between US and India teams.
• Reporting & analytics : Define KPIs; produce executive ready status and dashboards (Power BI/Tableau, Excel) that blend quantitative and qualitative insights for decision making.
• PPM technology enablement: Guide design/configuration/rollout of Planview/Clarity (or equivalent); integrate with Jira/Azure DevOps and MS Project/Primavera; enforce data quality.
• People leadership: Manage and develop consultants and seniors; set goals, give feedback, and manage performance; lead staffing and coaching.
• Client & business development: Build trusted relationships; identify opportunities; shape proposals and lead parts of pursuits (RFP → Proposal → Orals → SOW).
• Quality & risk: Uphold EY quality, risk, and data protection standards across borders; keep documentation and decisions clear and auditable.

Skills and Attributes for success

• Consulting mindset : Think critically, structure ambiguity, and design solutions that address client challenges while creating measurable outcomes.
• Architect Outcomes: Links strategy to execution, ensuring design is fit for purpose
• Orchestrator of Delivery: Coordinates and partners with cross-functional teams to deliver excellence
• Executor with Precision : drives disciplined execution, embedding agile practices and ensuring quality at every stage
• Custodian of Value : Keeps ROI and adoption at the center, not just “on-time/on-budget”
• AI-Enabled Practitioner : skilled in activating AI use cases and CoEs, ensuring client transformations are future-proof
• Storytelling & influence : Simplify complex information into clear, engaging narratives that resonate with senior stakeholders.
• Analytical rigor: Apply structured problem-solving, data-driven insights, and creative thinking to deliver innovative solutions.
• Adaptability & resilience : Thrive in dynamic environments, flexing to client needs and embracing change with a solution-oriented approach.
• Collaboration & inclusivity : Operate effectively across cultures and time zones, fostering a respectful and team-oriented environment.
• Leadership presence : Demonstrate sound judgment in risk management and escalation; show confidence and credibility in client-facing interactions.
• Professional excellence: Stay current on industry trends, PMO practices, and consulting capabilities; demonstrate strong technical and professional knowledge.

Must Have:

• Education : Bachelor’s degree in Business, Computer Systems, Engineering, Economics, or Social/Organizational Science; a graduate degree is preferred.
• Experience (overall): 9–12 years total relevant experience (or 7+ with a graduate degree) with 5+ years leading in one or more of: transformation/PMO/EPMO design, target operating model, process redesign, maturity assessment, capability roadmap, end to end technology implementation, change management, data & automation enablement.
• Proven PMO design leadership : Demonstrated success designing and implementing TMO/ePMO/PMO capabilities and solutions.
• People leadership : Experience mentoring, developing talent, and managing direct reports.
• Tooling : Hands on with Planview/Clarity (or equivalent SPM/PPM), Jira or Azure DevOps, and MS Project/Primavera; able to guide Power BI/Tableau and advanced Excel reporting.
• Communication : Able to simplify complex topics for senior stakeholders; strong written and presentation skills.
• Consulting Experience : At least 4+ years of external client-facing consulting experience, including managing client relationships in a business or technology context.
• Time Flexibility: Ability to flex working hours to support US-based collaboration.

Nice to have:

Certifications: PMP, CSM, SAFe, or other industry-recognized certifications related to PMO or program management.

Experience in Agile: Exposure to Agile methodologies (Scrum, SAFe, Kanban) and experience in Agile transformations.

in one of more - Advanced Manufacturing & Mobility, Automotive, Consumer, Media & Entertainment, Life Sciences, Oil and Gas, Power & Utilities and Technology.

What we look for

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies and the work we do with them is as varied as they are. You get to work on inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange.

Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• Freedom and flexibility to handle your role in a way that’s right for you

Your key responsibilities

• Experience in General Administration with strong organizational skills. You will be required to support the Stakeholder/PM on the following tasks:
• • Perform basic administration activities, like Data cleansing, updating Project forms, Deck formatting, Project asset updates etc.
  • Perform Workflow Management, which includes Shared mailbox management, MS SharePoint updates, Manage various ticketing tools etc.
  • Support PM/Stakeholder with Adhoc tasks like, access & email distribution list management.
  • Follow up on action items with key stakeholders and task owners to ensure on-time delivery.
  • Create Minutes of Meeting.
• Experience in coordinating tasks between various Global teams.

Skills and attributes for success

• Exceptional communication skills - both written and verbal
• Demonstrate strong organizational skills and structured thinking abilities
• Demonstrate strong interpersonal and analytical skills
• Demonstrate an eye for detail
• Be flexible and willing to adjust responsibilities to align with developing business needs

To qualify for the role, you must have

• Overall - 0 to 4 years of experience
• Graduate – Bachelor’s degree – Commerce, Science, Arts
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
• Responsible for supporting PM with the day-to-day management and smooth operation of various projects.
• Contributes as an effective team member and takes accountability for deliverables

Ideally, you’ll also have

• Knowledge in Project Management concepts would be an added advantage.

Technologies and Tools

• Microsoft Excel, Word and PPT
• Microsoft Outlook
• MS SharePoint

What we look for

• Willingness to learn
• Time Management
• Listening Skills

What we offer

We offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Job purpose

As a Senior Associate, you will collaborate with business, reporting, and other teams to understand business requirements and perform data analysis. Get involved and Lead in project transitions from different teams, do enhancements and modification post transition when needed. You will work in more than one project with back-end data architects and systems engineers to construct data objects necessary for supporting business requirements. You will also apply specialized knowledge to support the organization’s vision and direction, serving as your team's subject matter expert.

Specific Role requirements

• Create SSIS/SQL packages to extract, transfer and load data, supporting and troubleshooting existing ETL processes using SSIS and Azure Data Factory.
• Ability to analyze large sets of data and determine patterns and rules for organizing and Prepare Visualization dashboards using Power BI
• Should have Python knowledge for data analytics
• Ability to build pipelines using azure data factory to load large datasets.
• Working knowledge on other data engineering tools like Databricks, Data lakes, Synapse.
• Ability to work on database management, data modelling.
• Ability to handle multiple projects and coordinate between teams from different service lines.
• Analyze and create complex SQL and SSIS packages as needed to support new and evolving data integration projects and data extracts needed for further processing in Data Analytics
• Design and support database and table structures for new and evolving sources of data
• Coordinate development of ETL/data warehouse best practices needed to support new and evolving sources of data used in reporting, transaction processing and Analytics.
• Perform extensive and detailed data analysis necessary to ensure strict adherence to data quality.
• Participate in production support and code deployment outside of regular business hours.
• Take on end-to-end ownership and perform different roles within analysis and development phases.
• Set and manage expectations with clients while providing proactive communication and status updates; prioritize deliverables with client/requestor and follow/implement change control and release management processes.
• Adhere to general work requirements and perform other duties as assigned.

Client Responsibilities:

• Need to be curious and ask the right questions to frame problems and find right analytic solutions.
• Need to work as a senior team member to contribute to various technical streams of Decision Sciences implementation project.
• Provide product and design level technical best practices.
• Interface and communicate with the onsite coordinators.
• Develop analytical strategies for business by leveraging the right analytical techniques and technologies.
• Documenting and presenting work to the client. Proactively recommending and influencing changes in business decision-making.
• Completion of assigned tasks on time and regular status reporting to the lead

Experience and Qualification:

• More than 5 years of experience advanced knowledge as a data analyst and SQL Server 2005/2008/2012 T-SQL /SSIS developer /ETL/ Azure Cloud Developer specifically ADF.
• Knowledge on python code for data analytics
• More than 3 years of experience working on data visualization tools like PowerBI
• Bachelor’s/master’s degree in a related field
• More than 3 years of working knowledge in Power BI Visualization tool.
• Working knowledge in MS Excel Macros will be added advantage.
• Experience working in agile environment.

Your people responsibilities (For People Leading Roles)

• Building a quality culture
• Manage the performance management for the direct reportees, as per the organization policies.
• Foster teamwork and lead by example
• Training and mentoring of project resources.
• Participating in the organization-wide people initiatives

Additional Skills requirements

• Prior Client facing skills is a plus.
• Excellent written and verbal communication skills

Working in our practice, you will have the opportunity to work with clients to provide practical risk management, internal audit solutions and gaining valuable experience in a variety of clients.

Your key responsibilities

The current role requires executing internal audit and other risk consulting engagements for mining companies. As part of the role, the candidate is expected to:

• Responsible for leading and executing client engagements and meeting the expectations of the client and the onsite team within the MENA region.
• Ability to interact with all levels of management, including C-Suite management
• Perform end-to-end internal audits from planning to reporting including process understanding, walkthroughs, preparation of risk and control matrix / audit work program, control testing to assess their design and operating effectiveness, preparation of audit report and agreeing issues/ actions with management.
• Have an in-depth understanding of the Mining industry risks/ issues / trends and end-to-end business processes.
• Have thorough knowledge and understanding of Internal Audit methodology and IIA requirements.
• Deliver / manage engagements to time, cost and high quality.
• Identify key areas of improvement in the client's business processes and add value by preparing insightful recommendations.
• Contribute to business development activities such as preparing proposals, lead identification
• Always comply with the firm’s quality and risk management policies
• Manage multiple assignments and related project teams.
• Maintain excellent rapport and proactive communication with the client
• Mentor and coach junior team members, enabling them to meet their performance goals and successfully grow their careers
• Manage the engagement budgets and support superiors in developing marketing collaterals, business proposals and new solution / methodology development

Skills and attributes for success

• Exceptional command on spoken and written English
• Globally mobile and flexible to travel to onsite locations at a short notice
• Highly analytical, organised and meticulous consulting skills
• Demonstrating and applying strong project management skills, inspiring teamwork and responsibility with engagement team members
• Ability to multi-task, work well under pressure with commitment to deliver under tight deadline
• Strong organizational skills with ability to prioritize effectively
• Attention to detail and quality assurance
• Proficient in MS-Office Suite, data analysis & validation

To qualify for the role, you must have

• Bachelor’s degree in Engineering or relevant professional qualification such as CA, ACCA,CIA
• Experience in Internal Audit /Risk Management with Mining sector focus
• A minimum of 8 years of relevant work experience
• A valid passport for travel.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Job purpose:

Develop, mentor and supervise Analysts and Advanced Analysts:

• Act as a counselor for Analysts and Advanced Analysts
• Proactively recognize issues and recommend solutions
• Proactively seek opportunities to diversify client load and exposure to different teams
• Foster collaboration and constructive communication within the team
• Communicate your progress and the project status to supervisors worldwide
• Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal
• Adhere to practice protocol and other internal processes consistently
• Explore the opportunity of going on rotation

In addition to specific competencies required for your role, you will also focus on developing the following in relation to firm-wide competencies:

• Identifying opportunities for process improvement
• Ensuring use of the methodologies, tools and technology specific to tax
• Encouraging others to ask critical questions and share their ideas and concerns openly
• Helping people contribute more by clarifying performance expectations and providing balanced and constructive feedback with specific behavioural examples.
• Developing strengths and opportunities collaboratively with team members by encouraging people to take action following feedback
• Contributing to a positive team environment by demonstrating consistent commitment and optimism towards work challenges.
• Maintaining focus of team members on work products; holding others accountable for timely completion of high-quality work.
• Showing a sense of urgency in responding to clients and team’s needs by responding to all queries/concerns promptly.
• Focusing team members on key quality drivers for work assignments
• Building positive relationships with internal professionals and client personnel by demonstrating integrity and genuineness

We are looking for the candidates with the following: (Qualifications)

• Graduate or Post Graduate in Finance
• Sound knowledge in the taxation of U.S investment partnerships (Hedge fund and Private Equity space)
• Partnership Tax allocations - Sound knowledge on aggregate allocations (Hedge funds) and tax waterfall, GP clawback (Private Equity)
• Review of Schedule K-1, Form 1065, various state returns and state withholding forms

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.