Servicenow Architect-assistant Director jobs at Ey in India, Kochi

Key Responsibilities:

• Estimate, design, develop, and implement RPA automations using ServiceNow, adhering to best practices.
• Analyze and understand business processes to create accurate ServiceNow RPA solutions.
• Convert existing processes into automated workflows within ServiceNow, ensuring seamless transitions and minimal disruption.
• Maintain and enhance existing ServiceNow RPA solutions for optimal performance.
• Conduct code reviews and documentation assessments to ensure quality and adherence to standards.
• Act as a lead developer, supporting and guiding other developers in the team.
• Collaborate with cross-functional teams to integrate RPA solutions with enterprise systems.
• Troubleshoot and resolve post-deployment issues, ensuring high availability and performance.
• Stay up-to-date with ServiceNow RPA trends and best practices to drive continuous improvement.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of hands-on experience in ServiceNow RPA development.
• Strong understanding of workflow-based logic and automation principles.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to manage multiple projects simultaneously and meet deadlines.

Preferred Skills:

• Experience with UiPath (nice to have).
• Certifications in ServiceNow or RPA tools.
• Experience with process analysis and re-engineering.
• Knowledge of programming languages such as C#, .NET, or Python.
• Experience with development of cloud applications (preferably Azure).

Role Type Visual Design

As the Assistant Director, you will be working closely with Creative Leader. You will bring in a unique blend of creative vision and business acumen to contribute to the team’s creative journey. You will contribute to high-visibility campaigns from conceptualization to execution, work with the business leadership to position the organization as the leading global brand in its space, and leverage technology and creative brainpower to produce exceptionally creative work. You will contribute to the long-term vision and strategy to position our creative work.

Your key responsibilities

• Bring together global teams from different streams within the BMC Agency to produce work that is aligned with our refreshed branding guidelines and reinforces our purpose
• Be able to provide consulting to business teams on the best creative approach to adopt for campaigns
• Build and maintain great relationships with creative talent and business leaders, and be able to market transformational ideas grounded in solid business rationale
• Be as focused on the details as on the big picture; reasonably analytical and exceptionally creative
• Be an inspirational creative person, and bring together people with diverse perspectives to work toward a common goal
• Be aware of the latest trends in the industry, possess thorough knowledge of the relevant tools
• Be aware of the developments in the business, art, cultural, political and technological spaces; understand the implications of these developments on the brand and change strategies accordingly

To qualify for the role, you must have

• Bachelors’ Degree
• A visual arts / design related degree will be preferable
• Led teams and projects to win globally recognized awards at a creative agency
• Track record of leading high-visibility, cross-channel campaigns for leading global brands, including B2B companies
• Strong executive presence, exceptional verbal and written communication skills
• 12+ years of overall experience
• Minimum 8 years of experience in a reputed agency

Technologies and Tools

Experience and proficiency in both Mac and PC environments, Adobe Creative Suite, Microsoft Office and all relevant digital tools

What we look for

• Experience hands-on working on the brand, content and visual strategy of leading brands
• Be a part of successful largescale transformation of creative teams
• Experience working in cross-cultural environments and cross-border teams
• Well-read, continuous learner who can cascade a culture of continuous learning and improvement to the team

What we offer

EY GDS is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to creative consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

Responsibilities:

• Lead integration of Microsoft Copilot and Azure OpenAI solutions into Microsoft pursuits across all SR’s.
• Drive AI-powered solution architecture and positioning for Business Acceleration, RFPs, ISD/PDOC deals, and transformation proposals and engagements through estimation templates, unit pricing, accelerators.
• Represent AI capabilities in alliance-led presentations, client demos, and innovation discussions.
• Partner with COEs to develop accelerators, reference architectures, and POCs around Microsoft Copilot.
• Stay on top of all latest Microsoft AI updates, publish updates, and be the Microsoft AI spokesperson within EY.
• Collaborate closely with Cloud, Cyber, Data, Modern Work (MW), and Power Platform SPOCs for integrated AI-driven solutions to achieve overall objectives.

Experience Level:

Minimum 14 years of relevant industry experience.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Your key responsibilities

• Have proven experience in driving Analytics GTM/Pre-Sales by collaborating with senior stakeholder/s in the client and partner organization in BCM, WAM, Insurance. Activities will include pipeline building, RFP responses, creating new solutions and offerings, conducting workshops as well as managing in flight projects focused on cloud and big data.
• Need to work with client in converting business problems/challenges to technical solutions considering security, performance, scalability etc. [ 16- 20 years]
• Need to understand current & Future state enterprise architecture.
• Need to contribute in various technical streams during implementation of the project.
• Provide product and design level technical best practices
• Interact with senior client technology leaders, understand their business goals, create, architect, propose, develop and deliver technology solutions
• Define and develop client specific best practices around data management within a Hadoop environment or cloud environment
• Recommend design alternatives for data ingestion, processing and provisioning layers
• Design and develop data ingestion programs to process large data sets in Batch mode using HIVE, Pig and Sqoop, Spark
• Develop data ingestion programs to ingest real-time data from LIVE sources using Apache Kafka, Spark Streaming and related technologies

Skills and attributes for success

• Architect in designing highly scalable solutions Azure, AWS and GCP.
• Strong understanding & familiarity with all Azure/AWS/GCP /Bigdata Ecosystem components
• Strong understanding of underlying Azure/AWS/GCP Architectural concepts and distributed computing paradigms
• Hands-on programming experience in Apache Spark using Python/Scala and Spark Streaming
• Hands on experience with major components like cloud ETLs,Spark, Databricks
• Experience working with NoSQL in at least one of the data stores - HBase, Cassandra, MongoDB
• Knowledge of Spark and Kafka integration with multiple Spark jobs to consume messages from multiple Kafka partitions
• Solid understanding of ETL methodologies in a multi-tiered stack, integrating with Big Data systems like Cloudera and Databricks.
• Strong understanding of underlying Hadoop Architectural concepts and distributed computing paradigms
• Experience working with NoSQL in at least one of the data stores - HBase, Cassandra, MongoDB
• Good knowledge in apache Kafka & Apache Flume
• Experience in Enterprise grade solution implementations.
• Experience in performance bench marking enterprise applications
• Experience in Data security [on the move, at rest]
• Strong UNIX operating system concepts and shell scripting knowledge

To qualify for the role, you must have

• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution.
• Excellent communicator (written and verbal formal and informal).
• Ability to multi-task under pressure and work independently with minimal supervision.
• Strong verbal and written communication skills.
• Must be a team player and enjoy working in a cooperative and collaborative team environment.
• Adaptable to new technologies and standards.

• Participate in all aspects of Big Data solution delivery life cycle including analysis, design, development, testing, production deployment, and support
• Responsible for the evaluation of technical risks and map out mitigation strategies
• Experience in Data security [on the move, at rest]
• Experience in performance bench marking enterprise applications
• Working knowledge in any of the cloud platform, AWS or Azure or GCP
• Excellent business communication, Consulting, Quality process skills
• Excellent Consulting Skills
• Excellence in leading Solution Architecture, Design, Build and Execute for leading clients in Banking, Wealth Asset Management, or Insurance domain.
• Minimum 7 years hand-on experience in one or more of the above areas.
• Minimum 10 years industry experience

Ideally, you’ll also have

• Strong project management skills
• Client management skills
• Solutioning skills
• Possess the innate quality to become the go to person for any marketing presales and solution accelerator within the practise.

What we look for

• People with technical experience and enthusiasm to learn new things in this fast-moving environment

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Role Type Visual Design

As a Senior Art Director, you will have a unique blend of creative vision and strategic thinking, to lead our team and will act as a strong creative strategist and a design thought leader.

Your key responsibilities

• You understand the power of creative ideas and have a track-record of delivering memorable ideas that shape audience perception, engagement, and participation
• You help coach and train the wider team, transforming GDS Creative Services capability from providing excellent design and execution services, to leading with brand-building and distinctive creative ideas and strategy
• Have experience leading teams in creative agencies or in-house brand teams, championing high-visibility campaigns for top global brands (preferably B2B)
• Provide creative leadership to the design teams to deliver a range of collaterals (i.e., brochures, placemats, illustration, layouts, infographics, on-screen presentations, proposals, microsites, motion graphic content and social media collaterals)
• Produce strategically sound conceptual work and bring it to life through rapid prototyping and storyboard creation and all the way through post-production
• Adhere to EY brand guidelines, meet, and exceed defined expectations in terms of aesthetics, quality, turnaround time, budget and efficiency
• Stay up-to-date with current and future designs, web standards, concepts and industry trends and advocate the same to team members and customers
• Provide creative and art direction support to the team, coordinate with team members and others to resolve issues, as necessary
• Proactively identify opportunities to employ pop culture trends, creativity, executional approaches and techniques to create exceptional user experiences
• Communicate effectively with various customers/customer groups while understanding design briefs and sharing ideas
• Lead project discussions with customers with a customer-centric mindset
• Provide unique and innovative design solutions to customers and convince them to make the right design choices
• Prioritize deadlines and effectively manage multiple creative projects parallelly
• Be a part and contribute towards various organizational initiatives

Skills and attributes for success

• A user-centric mindset with creative, innovative and analytical approach
• Working knowledge of creating infographics and data visualization techniques
• Exceptional project management, risk management and team management
• Proven track record of delivering high-quality output on time and within budget
• An innovative mindset that takes a client problem and delivers compelling and inspiring creative solutions
• Excellent communication (comprehension, verbal and written) and interpersonal skills with the ability to communicate and persuade
• Exceptional attention to detail
• Understanding of current and future visual trends

To qualify for the role, you must have

• Bachelor's degree or college diploma (preferably in Graphic Design or related discipline) *
• Proficiency in Adobe Illustrator, Adobe Photoshop, and Adobe InDesign, Adobe DC and Microsoft Office (PowerPoint, Word and Excel)
• Experience across a range of digital, social, and integrated media
• Knowledge of social platforms (Twitter, LinkedIn, Instagram, YouTube, Facebook, Pinterest etc.)
• Strong visual design and creative thinking capability
• At least 12 years of overall experience in a fast-paced global environment
• Prior art direction experience in leading agencies
• *Location specific qualification requirements may differ for Manila, Poland, and Argentina. Kindly consult with respective Talent SPOCs for specific information.

Ideally, you’ll also have

• Working knowledge of other key software and tools relevant to the industry

What we look for

• Strong business acumen along with creative vision
• Creative problem-solving mindset with a flexible can-do attitude
• A growth mindset creative who loves to collaborate, ideate and deliver breakthrough work
• Experience in leading and managing creative teams, as well as developing junior creative talent
• Self-starter who loves challenges and makes big things happen by working together
• Experience working with global clients
• Confidence, maturity and ability to build strong client relationships
• A strong team player who is comfortable working collaboratively with others

What we offer

EY GDS is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to creative consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You'll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Assistant Director, Risk Management

The role of the Conflicts sub-function in RMS is to identify and address potential conflicts of interest of new or existing engagements.

This opportunity will enable the professional to help the firm and its client serving professionals in making right decisions with respect to engagement acceptance, in sync with EY internal compliance policies and regulatory framework. This role will assist in evaluating the risks associated with each engagement and suggest ways to mitigate them. As a conflicts management professional, this opportunity enables to assesses internal EY relationships with the parties involved and provides safeguards to address the threat of potential conflict to an acceptable level. The process also identifies certain matters that need to be considered, or complied with, from an independence perspective, as well as other professional ethical standards and legal or regulatory requirements.

Technical Expertise:

• Develop process understanding around identifying and addressing conflicts of interest at EY and support team in managing service delivery, KPIs and client expectations.
• Builds up significant domain expertise on conflict checking and other related RMS processes and tools
• Coordinates the implementation of Global Delivery Services (GDS) support to conflict checking process across multiple customers.
• Develops comprehensive knowledge of each Service Line, Industries and local characteristics to demonstrate the ability to link-up conflict of interest situations with the rendered services.
• Builds and manages existing and future development of Conflict Checking team at GDS.
• Proposes suggestions and solutions for improvements to processes. identifies and reports best practices within area of focus.
• Manage operational, financial, and strategic responsibilities and projects, primarily including (but not limited to) areas like data governance, turnaround time (TAT), reporting, invoicing, financial planning, KPI benchmarking, headcount planning and process efficiency.
• Develop and implement a robust early warning system re process KPIs and benchmarks that can enable a zero-surprise delivery.
• Coordinates training schedules for new and existing members of the GDS conflict checking team.

Client Management

• Consults with or escalates conflict checks to Area Conflicts Leaders or Sub Area Conflict Coordinators on a timely basis
• Assist leadership in meeting agreed Service Level Agreements (SLA)
• Assist in managing the client’s expectation through a robust client management framework
• Regular Connect with leadership and senior stakeholder and independently lead conversations and maintain strong relationship.
• Sharing regular reports such as KPIs, other ad hoc reports with leadership and stakeholders.

People Management

• Responsible for performance management and appraisal process for the team
• Governing efficiency and productivity of the team members on a day-to-day basis. Ensures adherence to conflict checking work-flow protocol and tools
• Liaising with L&D team and recommend training requirements of the team to develop their technical and other soft skills
• Coaches and mentors team members for professional development and their career growth.
• Conduct team meeting and focus group discussions at regular intervals to ensure a positive and thriving work environment.
• Liaise with recruitment team and partner in hiring process to ensure an optimal pool of resource as well as enabling exceptional onboarding experience for people.

Skills and attributes for success

• Exceptional and proven customer service skills, including responsiveness and commitment to quality.
• Proficient in active listening, capturing key points effectively, and providing clear, concise responses to inquiries.
• Advanced capabilities in project management, with hands on experience in managing a variety of time-sensitive projects, both internal and external, with a track record of effective coordination.
• Outstanding in verbal communication, adept at crafting professional written materials, and proficient in creating and delivering engaging presentations.
• Unwavering commitment to ethical standards, integrity, and professional values.
• Resilient and driven, with an ability of thriving under pressure and adeptly handling multiple tasks in dynamic environments.
• Exceptional team-building spirit, interpersonal skills, and leadership acumen, with experience in guiding larger teams.
• Good awareness of overall business and economic environment at a country-level and at a global level.
• Demonstrate strong problem-solving skills, including creativity and innovative thinking
• Bring innovation to improve processes and work products, and have the ability to learn/adapt quickly when required
• Proven management experience with large teams, overseeing 40-50 individuals.
• Ability to work well in a team and committed to nurturing a harmonious work environment.
• Global mindset, with the ability to engage effectively in diverse, international settings.
• Strong analytical aptitude, paired with a methodical approach to problem-solving.
• Skilled in addressing and resolving team inquiries and serving as a key contact in escalation protocols.

To qualify for the role, you must have

• Post-graduate degree from a reputed institute.
• Preferably an International Certificate in Enterprise Risk Management or similar.
• Relevant experience of 10+ years and more in the same domain or related profile
• Candidates with exposure to handling international customers/client interaction would be preferred.
• Compliance functions in Big 4 or other professional service organizations
• Demonstrated ability to execute against project plans and expectations
• Well-developed analytical, interpersonal, and communication (both verbal and written) skills in English
• Advanced MS Office knowledge (especially in excel, presentation (ppt's)
• Proficient research & analytical skills with knowledge of databases

Ideally, you’ll also have

• Knowledge on difference between risk advisory and risk management
• Presentation skills, including public speaking and presentation creation using PowerPoint or a similar program
• Critical thinking skills with the ability to independently solve problems with data

Technologies and Tools

Experience in MS office suites like Microsoft 365, MS excel, PowerPoint.

What you can look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• A team which has its foundation in the core values of trust, respect and teaming. The team which focuses on supporting its colleagues to excel in their respective domains and provides avenues to help acquire and demonstrate new skills.
• Opportunities to work with Global Executive risk management teams on strengthening and monitoring compliance framework

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Business is constantly evolving, and more than ever, staying at the forefront is all about identifying and adapting to change. As a Tax Senior Manager, you'll see this first hand by being immersed in the evolving tax environment through preparing and auditing income tax provisions, assisting with income tax filings, consulting on planning opportunities, and coaching and developing staff on your engagement teams.

Your key responsibilities

You'll spend your time supporting client engagements by serving as a key point of contact, reviewing client deliverables, driving delivery of services to meet deadlines, managing engagement economics, and developing internal team members. You'll continuously build on technical competence by keeping up to date on trends, developments and technical authorities and apply them to complex situations. Identifying and resolving tax technical issues and sharing insights to improve our efficiency will be a key component. You'll also be responsible for identifying additional services to provide to our clients.

Skills and attributes for success

• Providing our clients with domestic federal tax advice and guidance tailored to their unique needs
• Keeping up to date with ongoing trends and changes to legislation that will affect planning activities
• Supervising high-performing teams and sharing your experience and knowledge of leading-practices
• Developing the technical and soft skills of younger colleagues, and participating in the performance management process
• Building relationships at all levels both internally and externally, promoting a culture of collaboration
• Preparing practical recommendations to some of our clients' most complex tax issues

To qualify for the role you must have

• A Bachelor's degree in Accounting or a graduate degree in Tax or Law and approximately eight years of related work experience
• CPA certification or licensed attorney status
• A background in tax compliance and accounting for income tax and a broad understanding of US income taxation
• Experience managing budgets and projects
• Knowledge of Microsoft Excel, Access and data mining tools
• The ability to prioritize when working on multiple projects, and the confidence to engage and integrate directly into our clients' teams
• Willingness to travel as needed, and working in a balanced hybrid environment

Ideally, you'll also have

• A proven record in a professional services environment
• Experience in coaching and mentoring junior colleagues
• Strong analytical skills and attention to detail
• The ability to adapt your work style to work with both internal and client team members
• Executive presence and business development skills