Service Level Reporting jobs at Ey in India, Kochi

S2SE Analytics & Reporting Lead

Key responsibilities

• Creating reports and visualizations: Responsible for creating reports, visualizations, and other data-driven presentations that effectively communicate insights to stakeholders.
• Providing insights and recommendations: Use data analysis to provide insights and recommendations to support business decisions, identifying trends, opportunities, and risks
• Communication: Effectively communicate complex data insights to various stakeholders, including senior leadership, through reports and visualizations. Individual must have the ability to translate insight to S2SE business language and effectively communicate with stakeholders
• Demonstrates a growth mindset in data and AI driven new technologies
• Data Collection and Analysis: This involves identifying and extracting relevant data from various sources and using statistical analysis techniques to identify patterns and trends.
• Driving innovation: Identify new opportunities to use data to drive business value, explore new technologies, develop new products or services, and identify new data sources to create innovative solutions
• Collaboration: Work closely with other SCS teams, Finance and other EY Functions to understand their needs, identify optimisation opportunities and provide data-driven solutions. Remains aligned to S2SE and wider SCS strategic and operational objectives
• Develop strong relationship with key business users and SCS team members
• Staying up to date with industry trends: Responsible for staying up to date with the latest tools, techniques, and trends in data analysis and using this knowledge to continuously improve the team's processes and capabilities.
• Developing Data Solutions: Oversee the development of data solutions that meet business objectives, working with data scientists, analysts, and developers to build predictive models, dashboards, and other data-driven solutions
• Maintaining data integrity: Responsible for ensuring the accuracy and completeness of data sets and for identifying and resolving data quality issues.
• Champion and role model the EY & SCS team Values while proactively working to develop a positive culture in the team and the wider business by maintaining consistency with EY Values and Behaviours

To qualify for the role, you must have

• Proven experience in S2P reporting and/or S2P Operations roles
• Intermediate skillset and experience working in SQL, PBI and other data analytical tools
• Bachelor's/Master’s degree. Any procurement and supply chain related certificates are a plus
• Minimum of 10 years' experience in Business, Procurement, Finance, Accounting related field
• Excellent Microsoft Office skills (Word, Excel, PowerPoint, SharePoint)
• Knowledge of SAP SRM, ECC, VIM is preferred
• Excellent interpersonal, communication and presentation skills
• Ability to monitor and manage project milestone deadlines
• Experience working with accounting, business management and/or technology and data analytics concepts
• Ability manages teams to meet tight deadlines and follow up on open issues
• Excellent English language skills ' both written and verbal
• Growth and continuous learning mindset
• Agile and adept at managing multiple concurrent activities. Energetic and driven to achieve results
• Able to handle conflict situations and resolve issues satisfactorily
• Ability to organize own work and work independently
• Excellent organization, analytical and problem-solving skills
• Positive, can-do attitude and good business acumen
• Able to understand complex organizational processes with a proactive mindset

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Key Role and Responsibilities

As a Supervising Associate, the focus will be on the execution of tasks and ensuring their completion before the stipulated timelines. The role involves providing operational support and implementing strategic insights to drive service excellence. Supervising Associate will foster a culture of continuous improvement and professional growth. Additionally, the role includes guiding the implementation of best practices and innovative methodologies within the organization.

Continuous Improvement and Transformation

• Assist in defining, adapting, and implementing project management methodologies at the service function level.
• Drive continuous improvement efforts on a regular basis and ensure effective governance.
• Build an efficiency pipeline through workshops and identify transformation projects.
• Help and assist the business in implementing continuous improvement and transformation initiatives.
• Run culture-building programs for the business.
• Share best practices across the organization through a systematic program.

Delivery Excellence

• Help leaders in Conducting timely process maturity assessments and helping the business define KPIs.
• Ensure KPI governance is completed as planned, outcomes are documented and being tracked.
• Run RCA workshops to identify root cause and assist business to implement action identified and track for closure.
• Assist business in building methods documents on need basis.

Capability Building

• Support in execution of programme on organization-wide capability building in Quality and Business Excellence as needed by leading training sessions.
• Assist in managing training and ensuring all the administrative activities are taken care.
• Help and assist leaders to build training materials for training programme.

Core Skills

• Strong understanding of project and program management methodologies and quality management systems.
• Hands on experience in usage of 7 QC tools and problem-solving methodologies.
• Good understanding of tools and technology and their application, such as RPA, AI, Copilot, and Power App.
• Effective communication and interpersonal skills to drive results and build relationships with business leaders.
• Good understanding of the metrics and measurement with 2 years of implementation experience.
• Bachelor's Degree, preferably with an engineering or management background.
• Certified Six Sigma Green Belt or Yellow Belt
• Over 7- 9 years of experience in professional services or a related industry.
• Managing people would be an added advantage.
• We invite you to take on this crucial role to facilitate transformative change and enhance excellence within our service delivery operations. Your leadership and expertise will be essential in achieving our objectives and upholding EY’s standard of excellence.

Skills and attributes for success

• Strong technical foundation
• Process Reengineering and Technology mindset
• Disciplined Execution of the tasks.
• Global Mindset
• Influencing and Negotiation skills
• Change Management, Adaptability and Agility
• Innovative mindset and ability to relevant models suiting to the context

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

te Consultant – Service Performance: CBS
Associate Consultant – Service Performance shall be responsible for driving the Continual Improvement processvarious process measurement needs, implementing the measurement criteria, tools and techniques across theprocesses from a big picture perspective.

• Monitor overall process performance by gathering relevant dataand produce statistical reports.
• Liaison with various functional units with EY GDS to addressvarious observations pertaining to deviations on serviceperformance indicators, and practices.
• Mentor and support the operations on various departmentalinitiatives, Six Sigma concepts, various calibration checkpoints,and nurture a well-co-ordinated, data driven decision makingculture.
• Identify and report various process gaps and provide necessaryguidance to the respective operations team to bridge the gap byadopting appropriate frameworks.
• Develop and maintain integrated reporting mechanisms to trackprogress of organizational objectives, develop strategical andanalytical decks for the leadership.
• Support and develop appropriate communication modes,frameworks for change management to bring excellenceinitiatives.
• Guide various Service line/Business teams to develop andmaintain various statistical analysis and mechanisms in terms ofKey Performance indicators of their respective teams
• Contribute ideas/opinions to the larger team and listen/respondto deliver department’s views
  

• Individual Department Quality& Productivity Service Levels
• SLA Adherence
• Outlier Reduction %
• Effectiveness of the identifiedMetric over processperformance
• Success rate ofimplementation of tools,processes and techniques.
• Service efficiency reportingTAT
• Service capability index
• CSAT/VOC scores
• Support the formulation of various critical documentations suchas SLD (Service Level Definitions), SOW (Statement of Work) andService Catalogue development for the GDS SSLs by coordinatingwith various member firms & GDS stakeholders to collect relevantand accurate data in a timely manner.
• Support for the implementation of new methods and practices toenhance various capabilities in terms of process and people (E.g.Quality Audit Framework, other KPI Measurement mechanismsetc.) and spread awareness throughout the GDS MENAorganization
• Responsible for executing due-diligence check towards ensuringcontrolled process changes to guarantee a steady state delivery.(E.g., Process Additions or Changes, Process Capability andCompliance)
• Support the GDS service lines during process transitions or on anyoffshoring endeavour to GDS
• Function as an integral part for driving various EY GDStransformation programs initiatives and actively contribute tocorresponding project management drives across the organizationespecially in terms of designing and inducting market level SLAs,
  KPIs, all other organization wide transformation objectives.

All other duties as assigned

• Project ImplementationSupport
• KPI/Metric effectiveness
• Project Success rates &
  

Able to work in a rapidly changing environment to support for the priorities. Flexibility to work in shifts & rosterschedules including night and/or rotational may be required depending on various process circumstances.Internal:

With various Service Line/Sub Service Line Leaders / Process Leads for the Service deliverables, KPIrequirement, Data / report requirements, Compliance & Skills etc

regards to the organizational as well as departmental initiatives.
:
University Graduation preferably from science, commerce, engineering streams.:

• 4-10 years of total service exposure, off which at least 2-4 years of Service performance reporting
  experience is preferred
• Preferably from the service sector and should possess sound knowledge of various service managementterminologies.
• Experience in the fields of AML, sanction screening would be a great value add, though not mandatory.
• Flair for identifying performance trends, industry benchmarks and timely adopting emerging technology.
• Exposure in streamlining business process, defining continuous improvement norms, accelerating teamstrengths to continuously enhance process capabilities.

• Proven skills on data visualization & analysis platforms such as Power BI, Tableau, Clicksense aremandatory
• Should be fluent in office tools such as Ms Excel/Word/PPT/MS Visio, including various aspects of theirapplications.
• Sound knowledge of VBA/Macro, Power apps, SQL and MS Sharepoint is mandatory.
• Hands on experience in driving continuous improvement programs, quality management and relatedcompliance standards & methodologies.
• Entry level Certifications/training in problems solving methodologies like Six sigma, LEAN, quality tools,Lean tools would be highly advantageous though not mandatory.
  
• COMPETENCIES: Behavioural competencies
• Go-Getter. Excellent behavioral traits.
• Ability for multi-tasking: Should be willing to work on multiple projects concurrently
• Good command over English language and excellent verbal and written communication, analytical andpresentational skills, with distinguished abilities to effectively and diplomatically manage discussionsinvolving key stakeholders
• Excellent analytical and problem-solving skills. Should take decisions based on data. Should be a quick
  learner
• Highly goal/result oriented and proven ability to produce quality work on a regular basis, to a
  consistently top standard
• Demonstrate professionalism, competence and clarity of communication while dealing with the clients
  and leadership

Executive Job Description

Job Title (position to be filled): Data and Reporting Consultant

Purpose of the Job:

As a strategic partner to the Mobility Leadership and Extended Leadership Team, the role leads the reporting agenda—establishing standards and quality governance—and enables leadership discussions and direction by turning business requirements into actionable outcomes and decision grade insights, supported by a single source of truth for workforce planning, ROI measurement, and policy decisions.

Strategic Reporting Leadership & Governance

• Collaborate with the Mobility Leadership and Extended Leadership team to co design the strategic direction for mobility reporting, establishing standards, controls, and a roadmap aligned with EY’s global talent strategy.
• Lead a team that delivers high quality, timely operational and strategic reporting, with clear SLAs, quality controls, and continuous improvement mechanisms.
• Partner with Global Talent Insights & Analytics to co design scalable data models, definitions, and dashboards that create a single source of truth for Mobility.
• Oversee intake and integration of new reporting needs, prioritizing requests and sequencing delivery against capacity and business impact.

Stakeholder Engagement & Business Impact

• Work closely with the Mobility Global Strategy & ROI Lead to co-shape the analytics agenda, define value measures, and translate strategic priorities into deliverable insight.
• Translate business questions from super regions and service lines into analytically robust reporting and insights; tailor outputs to regional and service line strategies.
• Provide leadership with insight narratives that inform workforce planning, policy changes, and investment decisions, including ROI and value realization tracking.

Data Integrity, Risk & Compliance

• Own data quality KPIs for mobility reporting and all mobility related data; implement governance, lineage, and reconciliation routines to ensure accuracy, auditability, and readiness for downstream operational use.
• Ensure compliance with data privacy, security, and risk protocols across all reporting assets and processes.
• Partner with the Assignment Services Leadership Team (ASLT) to translate data quality insights into operational actions, ensuring that integrity and compliance measures drive timely, actionable outcomes for mobility operations.

Operational Excellence

• Maintain a living reporting inventory; retire duplicative assets and standardize globally to improve user experience and reduce manual effort.
• Drive automation (e.g., Power BI Service, dataflows) to reduce production cycle time and elevate analyst time toward higher value tasks.

Supervision Responsibilities:

• Lead and develop a high performing team of reporting analysts (direct and/or matrixed), setting priorities, assigning work, and providing coaching and career development.
• Establish operating rhythms (stand-ups, sprint reviews, retrospectives) to manage delivery, capacity, and quality across the reporting portfolio.
• Partner with the Operations Design Lead and cross functional stakeholders to optimize the reporting delivery model and clarify roles and responsibilities.
• Model collaborative ways of working and escalate/resolve impediments that impact delivery, quality, or stakeholder satisfaction.

Knowledge and Skills Requirements:

• Strategic leadership of analytics/reporting functions, with demonstrated ability to set and deliver on vision, prioritize portfolios, and deliver measurable business impact.
• Advanced data literacy and insight storytelling; able to synthesize complex information for executive audiences and influence decisions.
• Expertise in data governance, data quality management, and controls relevant to HR/mobility data.
• Strong stakeholder management in a global, matrixed environment; able to translate business needs into technical/reporting requirements.
• Working knowledge of modern BI platforms (e.g., Power BI, Power Query, Power Pivot) and practices (semantic models, dataflows); hands-on skills are a plus.
• Project and change management excellence; experience leading multi-stakeholder initiatives under tight timelines.
• Familiarity with HR systems (e.g., HRIS, case management) and mobility program processes.

Other Requirements:

Flexibility to work across time zones due to the global nature of the role.

Experience:

• 5+ years’ experience in analytics, reporting, or data management within a large, complex (preferably matrixed) organization, including experience leading a team or workstream.

Certification Requirements:

• A higher professional qualification or master’s degree in a related discipline is preferred, not required.
• Active membership in related professional bodies or industry groups is preferred, not required..

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Essential Functions of the Job:

• Work closely with the Global SL Talent Leader and Directors to contribute at both an operational level to the successful operation of the SL Talent team.
• Work alongside the Global SL Talent Leader to ensure requirements, issues and actions raised by senior business leaders are prioritized and addressed by the Global SL Talent team or wider Talent eco-system
• As required, prepare presentations and reports to support effective engagement with business leadership
• Work alongside the SL Talent leaders to help build out Talent Consulting capability across the team. Attend cross-SL meetings to identify common needs, change initiatives/priorities and areas for improvement. Capture actions and help to drive the right outcomes.
• Ensure the availability of quality Talent reporting from the SL Talent team to the business (e.g. SL headcount, workforce planning, DAP hiring, D&I etc). Where required, develop and maintain reports, highlight points of interest and make recommendations on how to leverage the data to drive key Talent priorities (working closely with PDRA)
• As directed by SL Talent Leaders complete research on emerging trends/issues either internal or external and present highlights to leadership
• Where necessary work to assess Talent related SL/business performance issues. Engage and work with the appropriate Talent function to consider appropriate solutions and (where necessary) raise requests for change investment via the approval channels
• As directed by SL Talent leaders and Talent Consultants help respond to complex and urgent Talent queries pertaining to key stakeholder groups, conduct analysis and/or leverage experience across Talent ecosystem to provide guidance and address talent matters
• As required, support delivery of key Talent processes and provide project coordination for the Global Talent team
• Due to global nature of the role; travel and willingness to work alternative hours will be required

Analytical/Decision Making Responsibilities:

• Awareness of business strategy and performance trends
• Ability to leverage information and/or internal data to prepare reports or presentations on behalf of the Global SL Talent Leader or leadership team. Ensure data and analytics can be presented effectively to leadership
• Ensure availability of regular reports working with colleagues across Talent and HRS. Analyze and maintain reporting.
• Analyze business issues/opportunities as they related to Talent/workforce issues. Assess root causes and propose solutions
• Partner with Talent teams to ensure the effective operation of the SL Talent team

Supervision Responsibilities:

• Work with SL Talent leaders to oversee and coordinate various initiatives as directed
• Where required, work as an SMR for the Service Line and input to the design, development and deployment of Talent solutions
• Build and maintain relationships and an internal network, including effective partnerships with senior stakeholders, across EY practices/departments that will enable personal effectiveness in the position

To qualify for the role you must have

• Significant relationship management skills – ability to work with and build trust of business leaders
• Teaming skills - partner effectively across talent ecosystem and wider EY firm
• Organizational skills - the ability to set priorities, operate within budget and effective time frames
• Talent services, associated processes and best practices, including employee relations

Ideally, you’ll also have

• Communication skills – ability to convey complex issues succinctly and clearly in a timely way
• Cope with ambiguity - to drive change and performance outcomes in a complex and agile environment
• Diversity & Inclusion - demonstrate inclusive leadership skills in the broadest context
• Due to global nature of the role; English language skills - excellent written and verbal communication will be required
• Educated to degree level. Higher professional or master’s qualification in a related discipline is preferred, not required
• Active membership in related professional bodies or industry groups is preferred, not required

What we look for

• Experience in a closely related role
• Ability to work closely with senior leaders to clarify needs/requirements and form robust relationships
• Experience of data analytics and presentation writing and communication to support Talent Consulting delivery
• Experience of influencing and communicating challenging messages between the business and talent teams where necessary
• Significant experience of leading global virtual teams/networks
• Experience of working on projects or change initiatives working effectively with project resources to deliver required outcomes
• Significant experience of coaching leaders through the embedding of change initiatives in global, matrix organizations (such as EY)
• Strong experience of sponsoring or acting as subject matter representative on projects
• Significant experience of working in fast-paced, ambiguous, stressful environments to deliver required results

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Sailpoint JD :-

• Ability to drive IGA projects including project management, team management, client management.
• Should have experience in implementing at least one complete IAM SDLC engagements projects. This must include activities such as requirements gathering, analysis, design, development, testing, deployment and application support
• Must have experience in SailPoint IIQ & IDN architecture, design, development, configuration, testing, integration, and deployment.
• Must have experience in source/ Identity profile configuration, transform/rule development, workflow configuration, JML process and certification, Password sync.
• Must have experience in onboarding AD, JDBC and web service applications to IIQ/IDN
• Must have experience in deployment of virtual appliance, understanding different VA architecture, deploy rules in cloud/VA, High availability/DR configuration
• Configuration and deployment of IQService in cloud and on-prem environments
• Must have hands on experience in configuring quick link, custom work flow, reports, developing service account management modules, integration with other tools like Service Now, CyberArk etc and plugin development
• IIQ Installation, set up and initial configuration/ upgradation to different versions of IIQ, Standard service build set up and configuration
• Professional IT certifications are a plus.
• Excellent verbal and written communication skills.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities:

As a RAAS Manager/Senior Manager, you’ll be at the forefront of regulatory innovation, tackling a dynamic mix of responsibilities:

• Stay ahead of the curve by tracking and interpreting the latest regulatory updates from bodies (e.g. Bank Negara Malaysia and the Securities Commission)
• Lead and manage a portfolio of high-stakes projects, from regulatory audits and controls assessments to transformation initiatives and ad-hoc advisory
• Drive thought leadership by crafting compelling, insightful content that positions EY as the go-to authority in prudential regulation
• Spearhead client proposals and RFPs, developing bold, innovative solutions to expand our market presence
• Mentor and inspire junior team members, fostering their growth while managing senior stakeholders’ expectations with confidence
• Navigate the complex regulatory landscape in Malaysia, leveraging your expertise in prudential risks (credit, liquidity, counterparty credit, IRRBB, and market risk) to deliver exceptional results

Practical Experience:

• Expertise in Regulatory Capital Rules (Basel), capital management, and ICAAP, with the ability to assess how capital requirements interact with credit and market risks.
• Proficiency in liquidity management, including NSFR and LCR, understanding their influence on funding strategies.
• Strong knowledge of regulatory reporting and Pillar 3 disclosures, ensuring accurate representation of risk exposures across risk types.
• Experience in regulatory audits and controls assessment/testing in audit environments, with a focus on how controls mitigate interconnected risks like liquidity and IRRBB.
• Ability to practically apply insights into the relationships between credit, liquidity, counterparty credit, IRRBB, and market risks, enabling holistic risk management strategies.
• Project Management
  • Technically contributes to managing projects which include packaging overall project findings into clear, concise and high-quality deliverables
  • Ensure assigned tasks are completed timely

Skills and attributes for success

• Highly motivated, ability to multi-task, work independently under minimum supervision and deliver top-quality results in a fast-paced, dynamic environment

• Dedicated, innovative, resourceful and able to work under pressure

• Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating team members on progress
• Excellent problem-solving skills
• Strong written and verbal communication skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Demonstrate integrity, values, principles, and work ethics within a professional environment
• Good project management skills

• Within 6 months of joining, the candidate should:
  • Lead the creation of thought leadership that sparks industry conversations.
  • Earn glowing feedback from clients and internal stakeholders on your project contributions.
• Within 1 year of joining, the candidate should:
  • Build a robust portfolio of clients and a pipeline of new engagements.
  • Establish strong relationships with key risk and regulatory stakeholders at client organizations.
  • Become the go-to expert for regulatory matters within EY, recognized for your impact and leadership.

To qualify for the role, you must have the following attributes:

• Bachelor's or master's degree in a finance related field e.g. accounting and finance, economics, statistics, law; or similar work experience.

• Qualified charted accountant (e.g. ACA, ACCA, CPA, etc.) with Banking experience

• Experience in working in a team-oriented environment with a proven track record of managing teams and delivering in fast-paced and demanding environments
• Strong analytical skills with attention to detail and accuracy
• Strong written communication and presentation skills to multiple levels of management
• Bonus points for industry related certification (e.g., FRM, CFA)

What we offer

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.