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Sap Fs-cd-staff jobs at Ey in India, Kochi

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India
Kochi
120 jobs found
19.11.2025
EY

EY Business Consulting - Customer Experience Consultant Staff E India, Kerala, Kochi

Limitless High-tech career opportunities - Expoint
Part of a team of 5-10 professionals undertaking Customer and strategy domain-related projects, finding solutions to create unique and authentic customer experiences. Support the practice in winning in the market...
Description:

Your key responsibilities

  • Part of a team of 5-10 professionals undertaking Customer and strategy domain-related projects, finding solutions to create unique and authentic customer experiences
  • Support the practice in winning in the market by leading/supporting end-to-end development of proposals for CX or consulting related opportunities and be part of the client orals
  • Actively build consulting opportunities in the customer space across different sectors like Government & Public sector, Banking, Insurance, power & utilities.
  • Design CX Strategy, Target operating model design and Business process reengineering
  • Undertake CX transformation projects wherein you will benchmark and develop the To-be journey maps, personas, communication plan, CX initiatives and roadmap, Experience prototyping, Journey automation etc.
  • Develop the VoC program and support the clients in the roll out of the plan
  • Carry out CX assessment and quantify the CX score and identify a list of initiatives to improve the CX score at an organisational level
  • Design and revamp existing enterprise departments/policies/ procedures related to customers/users for improved efficiency, service quality and customer satisfaction improvement
  • Define the Marketing/Sales organization structure, Service blue printing, Customer segments and sales channels, alignment of business and sales strategy
  • Customer Marketing capabilities such as Channel management, products and service management, customer insights
  • Establish customer experience tracking and measuring metrics such as CSAT, NPS and CES
  • Identify areas of business where digital tools can be used to improve customer experience, such as chatbots, mobile apps, virtual reality etc.
  • Able to work under pressure to meet deadlines; must be able to analyse and prioritize assignments
  • Should have worked as a consultant in transformation and optimization assignments in Industries like GPS, RHC, Sports and Media, Energy, Oil & Gas, Telecom, Telecommunications and Media will be valuable for the role.

Skills and attributes for success

  • Good Research skills, report writing skills and exposure to analytics and various research tools will be a necessary expectation of this role.
  • Exposure or experience in Digital solutions in Customer/CRM/User-centric programs/ functions will be an added advantage.
  • Have a good fundamental understanding of Customer domain and functioning.
  • Support business development activities through both leading/participating in pursuits and developing strong relationships with existing clients
  • Participate actively in supporting the Senior Manager in building an industry-focused practice; Specialization in a specific sector will be an added advantage
  • Contribute in the development of intellectual capital in your industry of expertise
  • Be a part of project teams to provide solutions to unstructured problems

To qualify for the role, you must have

  • BE/B-Tech/MBA
  • 2-4 years of consulting work experience in Customer Domain projects
  • Strong PowerPoint and presentation skills.

Ideally, you’ll also have

  • Project management skills
  • Report writing, Customer handling, Strong interpersonal communication skills and experience in usage of analytical tools/ representations
  • Right attitude to understand and align organizational goals and priorities and assist in the implementation of strategic initiatives
  • Develops deep expertise in specialized research tools, databases and sources; may focus on specific digital and disruptive technologies (e.g., Blockchain, IoT, Artificial Intelligence etc.)
  • Willing to work on Sunday to Thursday working week and support MENA timings (11 AM – 8.30 PM), as preferred (supporting Middle East Clients)

What we look for

  • A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
  • An opportunity to be a part of market-leading, multi-disciplinary team of business consultant professionals, in the integrated global business worldwide.
  • Opportunities to work with EY Business Consulting practices regionally/globally with leading businesses across a range of industries



EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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19.11.2025
EY

EY Risk Consulting - Senior Digital SAP Security India, Kerala, Kochi

Limitless High-tech career opportunities - Expoint
Install and configure specific applications. Monitor the application platform, including integration and alerting solutions, and recommend platform improvements. Troubleshoot and resolve application platform issues. Configure data source connections and manage...
Description:

Your Key Responsibilities

  • Install and configure specific applications.
  • Monitor the application platform, including integration and alerting solutions, and recommend platform improvements.
  • Troubleshoot and resolve application platform issues.
  • Configure data source connections and manage asset libraries.
  • Identify and raise system capacity related issues (storage, licenses, performance threshold).
  • Define best practices for application deployment.
  • Integrate application with other ES Data platforms and Business Unit installations of application.
  • Participate in overall data platform architecture and strategy.
  • Research and recommend alternative actions for problem resolution based on best practices and application functionality with minimal direction.

To qualify for the role you must have

  • Bachelor’s degree in Computer Science or other related field
  • A minimum of 5 years’ experience customer success or in a customer-facing engineering capacity is required.
  • Large scale implementation experience with complex solutions environment.
  • Experience in customer-facing positions, preferably industry experience in technology based solutions.
  • Experience being able to navigate, escalate and lead efforts on complex customer/partner requests or projects.
  • Experience with Linux command line.
  • An aptitude for both analyzing technical concepts and translating them into business terms, as well as for mapping business requirements into technical features.
  • Knowledge of the software development process and of software design methodologies helpful
  • 5+ years experience in a cloud ops / kubernetes application deployment and management role, working with an enterprise software or data product.
  • Experience with Attribute-based Access Control (ABAC), Virtual Director Services (VDS), PING Federate or Azure Active Directory (AAD) helpful.
  • Cloud platform architecture, administration and programming experience desired.
  • Experience with Helm, Argo CD, Docker, and cloud networking.
  • Excellent communication skills: interpersonal, written, and verbal.
  • Experience with Identity Access Management (IAM).

Ideally, you’ll also have

  • Experience with DoD

What we look for

We’re interested in intellectually curious people with a passion for finding new and innovative ways to make things better. You’ll also need to be a self-starter and quick learner with a strong background in computer science from both theoretical and practical points of view. If you’re ready to be the future of the group and make your mark in a growing business, this role is for you.

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

  • We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $115,600 to $212,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $138,700 to $240,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
  • Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
  • Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


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19.11.2025
EY

EY EY - GDS Consulting AI DATA Informatica PowerCenter Staff India, Kerala, Kochi

Limitless High-tech career opportunities - Expoint
Design, develop, and implement ETL workflows using Informatica PowerCenter and Talend. Collaborate with business analysts and data architects to understand requirements and deliver scalable solutions. Perform data extraction, transformation, and...
Description:

Your key responsibilities

  • Design, develop, and implement ETL workflows using Informatica PowerCenter and Talend.
  • Collaborate with business analysts and data architects to understand requirements and deliver scalable solutions.
  • Perform data extraction, transformation, and loading from multiple sources into target systems.
  • Optimize ETL jobs for performance and reliability.
  • Ensure data quality, integrity, and compliance with organizational standards.
  • Troubleshoot and resolve ETL issues in production and non-production environments.
  • Document ETL processes, mappings, and workflows for maintainability.
  • Ensure continual knowledge management and contribute to internal learning and development teams
  • Building a quality culture.

Skills and attributes for success

  • 1 – 3 years of hands-on experience in ETL development with Informatica PowerCenter and Talend.
  • Strong knowledge of SQL and relational databases (Oracle, SQL Server, etc.).
  • Solid understanding of data warehousing concepts, data modeling, and performance tuning.
  • Experience in handling large datasets and complex transformations.
  • Familiarity with job scheduling tools and version control systems.
  • Excellent problem-solving and communication skills.

To qualify for the role, you must have

  • BE/BTech/MCA/MBA
  • In-depth understanding of data management and data migration concepts.
  • Experience of working in minimum one Insurance domain projects with strong experience of data analysis, profiling.
  • Very good understanding of the concepts and technology around data extraction, data migration, data transformation, data load, data profiling, data quality management and metadata management.
  • More than one year of experience on ETL and Data migration/warehouse projects
  • Good communication skills, proven ability and commitment to working collaboratively towards common goal.
  • Possess effective planning and problem-solving skills.
  • Multi-tasking attitude, equally comfortable operating from within both the technology & business environments.
  • Focused on a quality outcome, excellent inter-personal skills and highly motivated.
  • Business Rule Analysis and Design experience.
  • knowledge on Data Modelling and UNIX/Shell scripting experience

Ideally, you’ll also have

  • Worked on at least one end to end migration project.
  • Understanding of Business Intelligence, Data Warehousing and Master Data Management.

What we look for

  • A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
  • An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide.
  • Opportunities to work with EY Advisory practices globally with leading businesses across a range of industries

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
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19.11.2025
EY

EY SAP HANA ABAP-Staff- E India, Kerala, Kochi

Limitless High-tech career opportunities - Expoint
Identify planning opportunities and prepare correspondence describing the income tax implications of implementing transactions. Research client issues that arise from planning or compliance work using a variety of on-line sources....
Description:


As a Tax Manager, you will be a part of our Private Client Services (PCS) practice. You will be part of a team that are subject matter specialists who provide advice to private organizations and high net worth business owners and individuals on domestic and cross-border tax planning, estate, wealth transfer and post mortem planning, asset protection strategies and philanthropic planning. Our PCS practice works closely with other tax teams including our transaction tax and international tax group.

Your key responsibilities

As a manager, you will be responsible for recommending and implementing tax strategies that align with the client's objectives, corresponding with legal counsel and tax authorities on client issues, assisting with reorganizations, researching compliance and planning issues and reviewing personal, corporate and trust tax returns.

Skills and attributes for success

  • Identify planning opportunities and prepare correspondence describing the income tax implications of implementing transactions
  • Research client issues that arise from planning or compliance work using a variety of on-line sources
  • Liaise with the client’s legal counsel
  • Review personal, trust and corporate tax returns and related compliance responsibilities
  • Liaise with Canada Revenue Agency and relevant provincial ministries on client issues
  • Correspond with audit managers, staff and/or clients in answering clients’ specific personal, trust or corporate tax queries or about matters that arise from compliance or planning work
  • Prepare tax election forms
  • Assist and manage the administration of personal and trust tax compliance seasons

To qualify for the role you must have

  • An undergraduate or graduate degree in accounting and/or other appropriate academic major
  • 5+ years of relevant tax experience or equivalent experience in business or industry
  • Possess a Canadian CPA designation
  • Completed the CPA In-Depth Tax Courses (or equivalent) (Good to have)
  • Possess excellent written and verbal communication skills
  • Demonstrate ability to work as part of a team
  • Possess organization and time management skills

Ideally, you’ll also have

  • the ability to thrive within a fast-paced, professional services environment

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues in the industry
  • Learning opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
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19.11.2025
EY

EY EY - GDS Consulting AI DATA -Informatica IDMC Staff India, Kerala, Kochi

Limitless High-tech career opportunities - Expoint
Lead the architectural design and strategic implementation of Informatica MDM SaaS solutions, including C360, P360, B360, CDI, CAI, and Multidomain MDM. Manage the development and deployment of Informatica SaaS Business...
Description:

Key Responsibilities:

  • Lead the architectural design and strategic implementation of Informatica MDM SaaS solutions, including C360, P360, B360, CDI, CAI, and Multidomain MDM.
  • Manage the development and deployment of Informatica SaaS Business 360 applications, ensuring seamless integration with existing ERP systems, should have experience with API based integrations, tokenization, must have strong SQL hands-on experience.
  • Provide expert-level technical guidance in Informatica SaaS CDI to enhance data integration and management processes.
  • Should have built orchestration Jobs in CAI and able to guide the team on CAI jobs design, setting up parameters, deep understanding on known issues and constraints from Informatica.
  • Worked with publishing events and should be able to egress data in real-time and batch.
  • Should be able to integrate with third party enrichment services like DnB and Address Doctor.
  • Work collaboratively with cross-functional teams to define and analyse requirements for complex data management projects.
  • Create and maintain comprehensive technical documentation for all solutions implemented.
  • Troubleshoot and resolve intricate technical issues related to Informatica SaaS applications.
  • Educate and mentor junior developers, promoting adherence to best practices and technical excellence.
  • Stay informed about the latest releases and functionalities from Informatica, as well as broader trends in the Data Management industry.
  • Ensure strict compliance with data governance and security policies across all initiatives.
  • Optimize the performance and scalability of data management solutions to meet evolving business needs.
  • Engage with stakeholders to ensure projects are delivered on schedule and within budget constraints.

Essential Qualifications:

  • In-depth knowledge of Informatica MDM SaaS components, including C360, P360, B360, CDI, CAI, and Multidomain MDM.
  • Expertise in integrating MDM solutions with legacy ERP systems and API based integrations.
  • Strong problem-solving skills to address complex technical issues effectively.
  • Excellent communication abilities to facilitate collaboration with team members and stakeholders.
  • Proficiency in developing and maintaining technical documentation.
  • Proven experience in mentoring and leading development teams.
  • A proactive approach to staying updated with the latest Informatica releases and Data Management trends.
  • A track record of delivering high-quality solutions that meet or exceed business needs.
  • Analytical skills to effectively gather and interpret project requirements.
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19.11.2025
EY

EY EY - GDS Consulting AI DATA SAP BODS Senior India, Kerala, Kochi

Limitless High-tech career opportunities - Expoint
Work as a team member to contribute in various technical streams of data management projects. Comprehend and translate business requirements into technical specifications and build elegant, efficient, and scalable solutions...
Description:

We’re looking for a candidate with 3-7 years of with strong expertise into ETL practice with tools like SAP BODS/Informatica/SSIS development experience.

Your key responsibilities

  • Work as a team member to contribute in various technical streams of data management projects
  • Comprehend and translate business requirements into technical specifications and build elegant, efficient, and scalable solutions based on specifications
  • Complex Data blending with ETL tools, extracting data from the source system (database, files, SFDC etc.)
  • Develop ETL processes to manage data quality, data consolidation and data reconciliation processes.
  • Develop data movement audit and error management processes and support system Integration Testing for Data Migration/ETL.
  • Completion of assigned tasks on time and regular status reporting to the lead
  • Collaborate with technology team and support the development of analytical models with the effective use of data and analytic techniques and validate the model results and articulate the insights to the business team
  • Interface and communicate with the onsite teams directly to understand the requirement and determine the optimum solutions
  • Provide product and design level functional and technical expertise along with best practices
  • Get involved in business development activities like creating proof of concepts (POCs), point of views (POVs), assist in proposal writing and service offering development, and capable of developing creative power point content for presentations
  • Participate in organization-level initiatives and operational activities
  • Ensure continual knowledge management and contribute to internal learning and development teams
  • Building a quality culture

Skills and attributes for success

  • Use an issue-based approach to deliver growth, market and portfolio strategy engagements for corporates
  • Strong communication, presentation and team building skills and experience in producing high quality reports, papers, and presentations.
  • Experience in executing and managing research and analysis of companies and markets, preferably from a commercial due diligence standpoint.

To qualify for the role, you must have

  • BE/BTech/MCA/MBA with 3-7 years of industry experience with Guidewire and related COTS offerings
  • In-depth understanding of data management concepts.
  • Experience of working in minimum one Insurance domain projects with strong experience of data analysis, profiling.
  • Very good understanding of the concepts and technology around data extraction, data transformation, data load, data profiling, data quality management and metadata management
  • 3-7 years of experience on Guidewire DataHub & Infocenter projects with understanding of BODS, DIAL etc.
  • More than one year of experience on ETL and DWH projects using Informatica/SAP BODS
  • Good communication skills, proven ability and commitment to working collaboratively toward common goals.
  • Possess effective planning and problem-solving skills.
  • Multi-tasking attitude, equally comfortable operating from within both the technology & business environments.
  • Focused on a quality outcome, excellent inter-personal skills and highly motivated.
  • Relational database experience such as DB2, Oracle, SQL Server, Informix.
  • Business Rule Analysis and Design experience.
  • knowledge on Data Modelling and UNIX/Shell scripting experience

Ideally, you’ll also have

  • Experience in Guidewire DataHub and Infocenter.
  • At least worked on Guidewire PolicyCenter, ClaimCenter or BillingCenter as Source.
  • Understanding of Business Intelligences , Data Warehousing and Master Data Management

What we look for

  • A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
  • An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide.
  • Opportunities to work with EY Advisory practices globally with leading businesses across a range of industries

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
Show more

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18.11.2025
EY

EY Risk Consulting - Manager Digital SAP Security India, Kerala, Kochi

Limitless High-tech career opportunities - Expoint
Manage and lead a team of staff and seniors on SAP Security control review projects, ensuring adherence to project timelines and quality standards. Leading the team members with the SAP...
Description:

Risk Consulting - Manager - Digital Risk - SAP Security

As part of our Risk Consulting – Digital Risk team, you will be part of the team delivering SAP Security reviews and audit services for various clients across the MENA region. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You’ll also involve in identifying potential business opportunities for EY within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of the team.

Your key responsibilities

  • Manage and lead a team of staff and seniors on SAP Security control review projects, ensuring adherence to project timelines and quality standards.
  • Leading the team members with the SAP related queries, latest updates on relevant applicable standards.
  • Preparing and sharing the proposal & pursuits for SAP engagements.
  • Regular connects with onshore counterparts to ensure the deliverables are meeting expectations & standards, creating opportunities basis skill sets.
  • Perform control testing for both ITAC & ITGC as per the client scope and requirement.
  • Contribute to the Risk Consulting team as a key member and assist with facilitating practice wide training (SAP Security/ SAP IT Control testing /SoD reviews/SAP Pre & Post Implementation) curriculum.
  • Work closely with onshore, cross-functional teams and develop strong relationships across the organization, especially with Onsite team.
  • Stay updated with and promote awareness of updated ERP versions & its functionalities, industry best practices.
  • Active team member executing project management/ stakeholders’ management (Client, Assurance, onshore)
  • Provide quality deliverables with value addition on the engagements and is known as SMR across organization.

Skills and attributes for success

  • Candidate must have minimum 8 – 12 years of experience in SAP Security with knowledge of Security controls and IT governance practices.
  • Should have completed at least 5-6 Risk & Control engagements covering pre-& post implementation reviews, security assessments, control design and testing for SAP ECC and/or S4 HANA landscape.
  • Perform SAP audits, focusing on system integrity and data accuracy.
  • Design and assess SAP S4 controls, identifying gaps and recommending improvements.
  • Familiarity with key business process such as Order To Cash, Procure To Pay, and Record To Report and utilize functional knowledge of key business processes to enhance control frameworks.
  • Experience in reviewing and testing of SAP S4 Hana / SAP ECC IT general controls (ITGC) for key domains such as access management, change management, computer operations, SDLC (System Development Life Cycle)
  • Experience in reviewing and testing SAP S4 Hana / SAP ECC security & configurations such as debugging, client settings, etc.
  • Experience in performing pre & post implementation reviews in SAP S4 Hana / SAP ECC environment and have been through S4 Hana/ ECC lifecycle & performing migration testing.
  • Knowledge and understanding of the T-Code, tables used to extract the data from SAP S4 Hana / SAP ECC with relation to review of the security configurations.
  • Knowledge and understanding of SAP S4 Hana / SAP ECC user access security architecture (Roles, profiles, Authorization objects)
  • Experience in testing of firefighter controls in SAP S4 Hana / SAP ECC and GRC.
  • Experience in reviewing and testing the Operating System (OS) and Hana Database (DB) controls in SAP S4 Hana / SAP ECC environment.
  • Experience of working with other SAP applications such as GRC, Fiori, BW, BI, Ariba, Concur, Success Factor, VIM, Vistex.
  • Experience in evaluation and testing of sensitive access and SOD (Segregation of Duties) across key business and IT process in SAP S4 Hana / SAP ECC and GRC environment.
  • Experience in SAP GRC access control (AC) & process control (PC), financial compliance management (FCM).
  • Experience in performing the walkthrough (Test of design) directly with the client, Operating Effectiveness and have knowledge of the financial statement’s assertions.
  • Experience in reviewing and testing the key reports ensuring the risks (completeness & accuracy) related to IPE’s (Information Produced by Entity) are addressed.
  • Knowledge of SAP S4 Hana / SAP ECC standard functionalities in relation to business and IT controls.
  • Experience in reviewing and testing the key business process configurations (ITAC’s) in SAP S4 Hana / SAP ECC environment. Having strong knowledge of SAP S4 Hana / SAP ECC configurations (e.g., 3-way match, copy controls) is must.
  • Experience in testing of interface controls between multiple systems and middleware controls.
  • Knowledge and understanding of common IT governance, control, and assurance industry frameworks, including COBIT and ISACA best practices.

To qualify for the role, you must have

  • 8 – 12 years of experience in SAP Security, SoD review experience and IT Application control reviews/audit.
  • Excellent project management, time management, managerial and leadership skills.
  • Proven experience in SAP Risk and Controls projects.
  • Strong SAP Functional & Technical controls understanding of SAP ECC & S4 HANA environments.
  • Ability to communicate complex ideas effectively, both verbally and in writing.
  • Good to have exposure in SAP Basis testing & SAP ITGC testing will be preferable
  • Candidate with professional consulting experience in technology risk management ideally with a Big 4 or similar large consulting firm will be preferred.

Ideally, you’ll also have

  • A bachelor's or master's degree (B.TECH/B.E/M.TECH/MBA-Finance)
  • SAP S4 Hana / SAP ECC functional modules/ ABAP/ Security Certification (Preferred)
  • CISA certified (Preferred)
  • ISO 27001:2013 certified (Preferred)
  • Any other relevant certification (Preferred)
  • Excellent communication skills with consulting experience preferred
  • A valid passport for travel.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
Show more

These jobs might be a good fit

Limitless High-tech career opportunities - Expoint
Part of a team of 5-10 professionals undertaking Customer and strategy domain-related projects, finding solutions to create unique and authentic customer experiences. Support the practice in winning in the market...
Description:

Your key responsibilities

  • Part of a team of 5-10 professionals undertaking Customer and strategy domain-related projects, finding solutions to create unique and authentic customer experiences
  • Support the practice in winning in the market by leading/supporting end-to-end development of proposals for CX or consulting related opportunities and be part of the client orals
  • Actively build consulting opportunities in the customer space across different sectors like Government & Public sector, Banking, Insurance, power & utilities.
  • Design CX Strategy, Target operating model design and Business process reengineering
  • Undertake CX transformation projects wherein you will benchmark and develop the To-be journey maps, personas, communication plan, CX initiatives and roadmap, Experience prototyping, Journey automation etc.
  • Develop the VoC program and support the clients in the roll out of the plan
  • Carry out CX assessment and quantify the CX score and identify a list of initiatives to improve the CX score at an organisational level
  • Design and revamp existing enterprise departments/policies/ procedures related to customers/users for improved efficiency, service quality and customer satisfaction improvement
  • Define the Marketing/Sales organization structure, Service blue printing, Customer segments and sales channels, alignment of business and sales strategy
  • Customer Marketing capabilities such as Channel management, products and service management, customer insights
  • Establish customer experience tracking and measuring metrics such as CSAT, NPS and CES
  • Identify areas of business where digital tools can be used to improve customer experience, such as chatbots, mobile apps, virtual reality etc.
  • Able to work under pressure to meet deadlines; must be able to analyse and prioritize assignments
  • Should have worked as a consultant in transformation and optimization assignments in Industries like GPS, RHC, Sports and Media, Energy, Oil & Gas, Telecom, Telecommunications and Media will be valuable for the role.

Skills and attributes for success

  • Good Research skills, report writing skills and exposure to analytics and various research tools will be a necessary expectation of this role.
  • Exposure or experience in Digital solutions in Customer/CRM/User-centric programs/ functions will be an added advantage.
  • Have a good fundamental understanding of Customer domain and functioning.
  • Support business development activities through both leading/participating in pursuits and developing strong relationships with existing clients
  • Participate actively in supporting the Senior Manager in building an industry-focused practice; Specialization in a specific sector will be an added advantage
  • Contribute in the development of intellectual capital in your industry of expertise
  • Be a part of project teams to provide solutions to unstructured problems

To qualify for the role, you must have

  • BE/B-Tech/MBA
  • 2-4 years of consulting work experience in Customer Domain projects
  • Strong PowerPoint and presentation skills.

Ideally, you’ll also have

  • Project management skills
  • Report writing, Customer handling, Strong interpersonal communication skills and experience in usage of analytical tools/ representations
  • Right attitude to understand and align organizational goals and priorities and assist in the implementation of strategic initiatives
  • Develops deep expertise in specialized research tools, databases and sources; may focus on specific digital and disruptive technologies (e.g., Blockchain, IoT, Artificial Intelligence etc.)
  • Willing to work on Sunday to Thursday working week and support MENA timings (11 AM – 8.30 PM), as preferred (supporting Middle East Clients)

What we look for

  • A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
  • An opportunity to be a part of market-leading, multi-disciplinary team of business consultant professionals, in the integrated global business worldwide.
  • Opportunities to work with EY Business Consulting practices regionally/globally with leading businesses across a range of industries



EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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