Problem Management jobs at Ey in India, Kochi

Your key responsibilities

• Collaborating with BMC leaders and other stakeholders to tailor marketing initiatives that align with the region's strategic priorities.
• Overseeing marketing program operations from inception through to execution, creating audience-focused content across various channels.
• Partnering with brand, digital, and communication teams to ensure cohesive integration of marketing efforts that resonate with target audiences.
• Working with Global Delivery Services and outsourcing resources to ensure efficient implementation of programs.
• Applying industry best practices to enhance market impact, alongside regular performance reporting and improvement through data analytics.
• Traveling within the region is also expected as part of the role.
• Support coordination with service line, regional, sector BMC teams on content dissemination
• Create reporting and overall status overview on the performance of the campaigns for Europe West leaders and other stakeholders
• Coordinate project execution, including inputting project schedules, track status and adjustments, and ensure all milestones, actions and deadlines are met on-schedule. Also, perform Project Asset Management for keeping the documents up to date.
• Support other day-to-day activities and monitoring around digital program, including the information mailbox, media tracking tools, social feeds, and addressing needs as appropriate
• Maintain reports to monitor progress of projects and placement of postings
• Continuous focus on process improvement, impact, ROI, effectiveness, and efficiency

Skills and attributes for success

• Strategic Thinking: Ability to analyze complex situations and develop effective strategies.
• Initiative and Versatility: Proactive approach to challenges and adaptability in various situations.
• Inspirational Leadership: Capability to motivate and inspire team members towards common goals.
• Positive Growth Mindset: Embracing challenges as opportunities for learning and development.
• Commitment to Continuous Learning: Engaging in ongoing professional development and transformative leadership insights.
• Diversity and Inclusion: Fostering an inclusive environment that values diverse perspectives and backgrounds.
• Collaborative Teamwork: Working effectively with a diverse team across multiple geographies and sectors.
• Impactful Marketing Initiatives: Contributing to the development of marketing strategies in a globally recognized organization.
• Project Management experience – ideally professionally qualified
• End to end campaign management and execution experience
• Being a real team player, work closely in an agile, fast paced environment and demonstrate impact
• Quickly build knowledge of the EY business, particularly the key priorities, structure, internal audience, core offerings and our clients’ issues and agendas across sectors, service lines and geographies, globally
• Help drive change, innovation, process automation and continuous improvements across the organization

To qualify for the role, you must have

• Strong self-motivation and the ability to set and achieve goals.
• Excellent communication and networking abilities to engage with senior leaders effectively.
• Solid understanding of EY's business model and the ability to navigate complex organizational structures.
• Robust technical marketing background and strong project management capabilities.
• Minimum of 5-7 years of marketing experience in a global environment with a proven track record of delivering integrated campaigns.
• Familiarity with marketing automation tools and a comprehensive understanding of various marketing disciplines, particularly digital marketing.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.
• Fluency in English is mandatory.

Ideally, you’ll also have

• Proficiency in additional languages within the Europe West scope is preferred.
• Experience connecting business development efforts with marketing strategies to foster sales pipeline growth, particularly in sectors such as advanced manufacturing, automotive, technology, energy, health, and private equity.
• B2B marketing skills, with experience in professional services or similar industries
• Marketing measurement and analytics knowledge

Technologies and tools

• MS Office
• Data analytics (Google Analytics, Adobe Analytics)
• Social media aggregator tools (Sprinkler, Hootsuite)
• Data visualization
• Email marketing

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
• Career Development Opportunities: Access to tools and resources that support meaningful career growth and impact.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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Your key responsibilities

• Conduct market research and competitive analysis to identify trends and opportunities for product innovation.
• Analyze customer feedback, usage data, and sales metrics to inform product decisions and prioritize features.
• Support the product roadmap planning process with data analysis and projections.
• Collaborate with cross-functional teams to gather requirements and understand the impact of product changes.
• Develop and maintain product performance reports and dashboards for internal stakeholders.
• Assist in the creation of business cases for new product initiatives, including financial modeling and risk assessment.
• Facilitate communication between the product management team and other departments, ensuring alignment on product goals and strategies.
• Participate in user testing and validation efforts to gather insights and refine product offerings.

To qualify for the role you must have

• Experience in an analytical role, preferably within product management or a related field.
• Strong quantitative skills and proficiency with data analysis tools (e.g., Excel, SQL, analytics platforms).
• Familiarity with product development processes and agile methodologies.
• Excellent communication and interpersonal skills, with the ability to present findings to both technical and non-technical audiences.
• Detail-oriented with strong organizational and project management abilities.

Ideally, you’ll also have

• Strong understanding of the Critical Success Factors (CSF) and KPIs aligned to product vendor SLA & SM process’s to effectively analyze the process, review related procedures and standards in input/output of data.
• Strong analytical abilities to effectively compare data elements against these control metrics using standards such as ITIL and other guidelines as part of Vendor Management
• Ability to handle multiple and shifting assigned priorities to provide research results and solutions that are timely, supportive and accurate.
• Solid interpersonal skills to engage in cross business/team discussions within a matrixed, geographically dispersed organization and to formulate, as required, credible ideas or insightfully challenge proposed options
• Well defined communication skills , both oral and written in the English language, to summarize key issues and findings, to formulate supportive ideas and materials as well as present findings and ideas clearly and concisely to a variety of levels of the organization
• Good knowledge of the product Management and Information Technology Infrastructure Library (ITIL) processes with an eye to progressive levels of certification as required. Has the ability to leverage standard ITIL process directives in reviewing current tools and procedures and improving and supporting the process execution.
• Basic to Intermediate skills in Microsoft Office products, predominantly Excel, Visio and PowerPoint.
• Experience in ServiceNow , Qaultrics, Genesys or any equivalent service desk or IT support tools preferred.

What we look for

To be successful as a Product Management Analyst, an individual should possess a combination of technical, analytical, and interpersonal qualities

• Capability to see the bigger picture and understand how data-driven insights fit into the overall product strategy.
• Ability to analyse data, understand trends, and draw meaningful conclusions that can influence product strategy.
• Aptitude for identifying problems and generating creative solutions that align with business objectives
• Willingness to work with cross-functional teams and build relationships with stakeholders from different areas of the business.
• A focus on customer needs and the ability to translate customer feedback into actionable insights for product development.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY – Supervising Associate – Experience Management

As part of our EY-Experience Management Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols

As a part of a team, you will act as a Resource Management Hub Manager who provides consistent, high quality services to key individual stakeholders.

Key Responsibilities

• Resource planning and Deployment of resources to projects based on their skills, previous experience, availability, or project budget.
• Capacity Planning to make sure that the resources have enough capacity to deliver upcoming projects.
• Cross Functional/Cross Service utilisation of resources depending on the availability/capacity of skilled resources
• Managing Skill Matrix of resources and guiding them to enhancing their skills as per the current market requirement and updates
• Effective Bench Management
• Regular interaction with On-shore clients regarding various activities which is part of day to day activities
• Manage Onshore/Off-Shore Transformation RM projects, track status and adjustments, and ensure all milestones, actions and deadlines are met on-schedule.
• Ensure all the RM tasks are delivered as per committed deadlines (SLA/KPIs)
• Follow up on action items with key stakeholders and task owners to ensure on-time tasks
• Contributes as an effective team member and takes accountability for deliverables
• Creates value to clients independently- bringing excellent RM and change management skills and past client experiences
• Deploys best practice knowledge and techniques when undertaking work
• Performs rapid assessment of current landscape for clients and can provide insights around hypotheses and solutions
• Acts as a coach to client staff to support embedding capability
• Develops and manages knowledge for use across internal projects and the EY communities.
• Timely interaction with the counselees to discuss their performance

Skills and attributes for success:

• Be proficient in MS Project/Word/PowerPoint/Excel - working knowledge of MS office
• Knowledge in Data Visualisation tools would be an added advantage
• Exceptional communication skills - both written and oral
• Demonstrate strong organizational skills and structured thinking abilities
• Demonstrate strong interpersonal and analytical skills
• Demonstrate an eye for detail
• Be flexible and willing to adjust responsibilities to align with developing business needs
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Responsible for supporting EM with the day-to-day management and smooth operation of various on-shore/Off-shore Transformation Projects.

To qualify for the role, you must have

• Graduate / MBA (HR) with 8-11 years of overall experience with 5-7 years of relevant experience in resource management, scheduling and staffing concepts.
• Exposure of short term and long-term resource planning would be an added advantage.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
• Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries

What we Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our PC practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi industry and a truly global work experience to take your career in the right direction.

Your key responsibilities

• Ensure high quality deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts
• Be recognised as a subject matter expert in one or more areas in the HR functional domain.
• Drive effective client communication, cadence and build relations with client and project team counterparts across global locations
• Support development of thought leadership, collateral, tools, techniques, methodologies to enhance change management and broader capability offering within the practice
• Support leadership in developing the practice through collaboration with EY global offices and demand generation for change management projects
• Build capability in change management pillar in collaboration with various parts of the GDS organisation and other EY member firms

Skills and attributes for success

• High integrity and commitment to work in a new and challenging environment
• Ability to manage ambiguity and be proactive
• Strong communication and presentation skills
• Cross cultural awareness and sensitivity
• High energy levels, agility and adaptability
• Open to travel for client projects that are approved as per EY and country specific travel advisory guidelines

To qualify for the role, you must have

• Postgraduate degree or equivalent with a specialization in Human Resources (India or abroad)
• 6-9 years of relevant experience
• Experience executing change management efforts on global client projects
• Experience supporting a range of HR Transformation, Digital Strategy, and ERP Transformation projects from strategic design to implementation as part of a globally distributed team
• Experience in being part of a large global transformation effort, in a change management role to drive business readiness and business adoption
• Strong working knowledge in the implementation of some of the following organizational change management elements: change strategy and visioning, communication strategy, change impact assessment, business readiness assessment, stakeholder management and engagement, training design and delivery, change network implementation, and organization alignment
• Experience managing and providing direction to project team members
• Experience in learning design and content development using techniques of instructional design and application of it to enable a change program
• Experience in designing and deploying behavioural interventions to help drive accelerated adoption and foster cultural change

Ideally, you’ll also have

• APMG, PROSCI® or equivalent certification
• Exposure to stakeholder workshop design, content curation, and co-facilitation experience
• Experience in Communications strategy, planning, execution
• Awareness of new age/digital solutions to enable change such as automation, gamification, advanced analytics/visualization, day-in-life-of workshops
• Experience in working with data using analytics/statistical tools such as SPSS, Power BI, R, Spotfire
• Knowledge of one or more HCM cloud – Oracle, SAP, and other out-of-box HR technologies
• Working knowledge of Project management

What we look for

• Technical experts with commercial acumen, relevant experience and a high degree of enthusiasm to adapt and learn in a fast-moving environment
• Knowledge and experience of working in a cross-cultural setup

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Job Purpose:

The role of the Conflicts sub-function in RMS is to identify and address potential conflicts of interest of new or existing engagements. The conflicts process assesses internal EY relationships with the parties involved and provides safeguards to address the threat of potential conflict to an acceptable level. The process also identifies certain matters that need to be considered, or complied with, from an independence perspective, as well as other professional ethical standards and legal or regulatory requirements.

What you will do:

• Develop an understanding of EY Global / local conflict policies and apply them to real situations.
• Perform initial review of conflict check submissions from EY client serving teams.
• Identify all the relevant entities related to the engagement and perform analysis.
• Review findings to identify potential conflicts.
• Share leading practices and support seniors in the development of training materials.
• Ensuring prompt escalation whenever required.
• Prepare appropriate conflict safeguards for client serving teams to address the firm’s ethical obligations.
• Understand the firm structure, business strategies and service lines of the firm.
• Deliver on pre-defined individual and team targets including delivering outcomes with quality and completion.

Knowledge, skills and experience requirements:

• Ability to work in a deadline driven environment.
• Attention to detail.
• Good analytical skills with a logical mind-set to take right decisions at right time.
• Ability to successfully multi-task while working independently or in coordination with other professionals
• Understand and maintain the confidentiality of all information.
• Interpersonal skills.
• Good level of written and verbal communication skills.
• Preferably working experience in a Compliance environment but not mandatory.
• Must have good working knowledge of MS office.
• Ability to work in rotational shifts (primarily evening and night)

Qualifications, certifications and education requirements:

• Post Graduate in MBA Finance/Operations
• Preferably an International Certificate in Enterprise Risk Management or similar

As the Campaign Manager, you will orchestrate end-to-end execution of multi-channel marketing initiatives, collaborating closely with BMC program leaders and managers. By leveraging your proven expertise in campaign management and Brand & Marketing, you will craft and execute strategic campaign plans, oversee budgets and timelines, and analyze performance metrics. Your role will also involve nurturing relationships with internal and external stakeholders, ensuring all campaigns align with our rigorous quality and effectiveness standards.

As a Campaign Manager, you will be hands-on in campaign execution. From devising timelines and managing budgets to handling various campaign channels such as social media, digital, events, and print, you will oversee the entire process. Analyzing campaign performance and deriving insights will also be a key responsibility.

Your key responsibilities

• Campaign Management: Devise, execute, and optimize multi-channel marketing campaigns across diverse platforms, aligning each initiative with business objectives and leveraging EY's business insights. Methodically track and manage campaign budgets to ensure efficient resource allocation, promptly addressing any deviations from the plan.
• Stakeholder Collaboration: Forge strong partnerships with Global Delivery Services, external vendors, and other stakeholders, fostering an environment of collaboration to achieve campaign objectives.
• Performance Analysis: Employ analytical tools (e.g., Google Analytics, Sprinklr, Adobe Analytics) to fine-tune campaigns and identify enhancement opportunities. Produce comprehensive performance reports for executive-level stakeholders.
• Program Support: Provide essential administrative support to the BMC team, including calendar management, meeting scheduling, and presentation preparation. Conceptualize, organize, and execute hybrid events such as webinars, podcasts, and roundtables, targeting and engaging the most pertinent buyer segments.

Skills and attributes for success

• Campaign Management: Proven ability to oversee multi-channel marketing campaigns, from concept to completion, aligning with business goals.
• Organization and Prioritization: Strong organizational skills for multitasking with precision.
• Business Acumen: In-depth understanding of our company's landscape and strategic priorities.
• Communication: Exceptional written and oral communication skills, conveying complex ideas effectively.
• Analytical and Critical Thinking: Proficiency in analytical thinking and creative problem-solving.
• Networking, Teamwork, and Stakeholder Management: Skilled in building relationships with internal and external stakeholders.
• Data Analytics and Visualization: Experience with tools like Tableau, Adobe Analytics, and Google Analytics.
• Email Marketing and Social Media Management: Familiarity with email marketing tools, Google AdWords, social media platforms (e.g., Sprinklr, Hootsuite).
• Creative Problem Solving: Ability to innovate solutions bridging BMC expectations and GDS capabilities.
• Stakeholder Feedback: Skill in collecting and applying stakeholder feedback for campaign enhancements.
• Team Leadership: A motivational team player adaptable during peak periods.

To qualify for the role, you must have

• Education: Bachelor's degree in business administration, marketing, or a related field is required. An MBA or MS in Marketing is preferred.
• Experience: Over 4 years of end-to-end campaign management experience and more than 9 years in B2B marketing, preferably within professional services or similar sectors. Proven expertise in managing global-level processes and projects.

Ideally, you’ll also have

• Prior experience in B2B Brand & Marketing settings.
• Track record of event execution, B2B brand exposure, and project management.
• Familiarity with digital marketing analytics and bridging expectations with capabilities.

Technologies and Tools

• Microsoft Office Suite (Excel, PowerPoint)
• Adobe web platforms
• Analytics tools
• Email marketing tools
• Google AdWords
• Data visualization tools

What we look for

• Creative problem solving
• Organization and prioritization
• Business Acumen
• Analytical and critical thinking
• Exceptional written and oral communication skills

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.