People Consulting_managed Learning Services_manager jobs at Ey in India, Kochi

Strategizing for an ever-changing world

In terms of role, as an MBA Summer Intern you will have the opportunity to participate in Strategic Projects which will allow you to put into practice your management, critical thinking, and communication skills, having a high exposure to the client and to C-level positions.

This Intern position is aimed at experienced professionals who are in the first year of their MBA program. To apply it is strictly necessary to have a proficiency level of Spanish as well as a fluent level in English.

EY exists to shape the future with confidence. We help our clients, people and society create longterm value to generate value in the marketplace.

Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our GDS PC practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi-industry and a truly global work experience to take your career in the right direction.

Your key responsibilities

• Design and develop of the MLS processes, encompassing SOPs/work instructions for the entire taxonomy of pre-event, on-event and post event activities
• Partner with global learning sponsors, program owners and other key project stakeholders to identify and develop the requirements for learning deployment, the learner's journey and in-scope support
• Employ evaluation and reporting framework (Like Kirkpatrick)
• Schedule target learners and forecasting the number of classes, participants and deployment modality (VILT/ILT/eLearning, Webcast), timing, session counts and general course planning
• Submit/supervise the entire learning set-up phase. Scheduling, managing participant rosters, communications and compliance

QRM

• Quality compliance with the standardized global process model, with no deviations from the agreed-upon deployment processes
• Responsible for quality reviews and support of the learning activities in accordance with established processes with strict adherence to the defined Service Level Agreements (SLAs)
• Develop KPI criteria to measure the outcomes at the technology, process and people levels
• Review and manage the learning programs by adhering to guidelines and turnaround times to enhance the learning experience
• Identify and communicate service delivery risks and issues to the appropriate stakeholders
• Recognize potential areas for process enhancement and propose recommendations for improvement
• Risk and compliance tracking and reporting
• Maintain high quality service delivery and excellent feedback from the client and global project counterparts

Team and Client Management

• Maintenance of the MLS materials/SOPs and documentation according to the changes and updates as per the client/ business requirements
• Support development of collaterals, tools, techniques, and methodologies to develop the practice
• Engage in effective communication and collaboration to build strong relationships with clients and other project team members
• Support relevant stakeholders in weekly/monthly client reporting
• Support training and onboarding of other team members as required
• Project management and reporting

Skills and attributes for success

• Skilled in managing ambiguity and taking proactive measures
• Expert in understanding learning requirements across various domains
• Experience in managing large scale global learning deployments and project management
• Exceptional attention to detail, which is critical for processing a large volume of transactions
• Excellent communication and presentation abilities
• Strong interpersonal skills with a client-centric approach
• Awareness of and sensitivity to cross-cultural dynamics
• High levels of energy, agility, and adaptability
• Open to travel for client projects in accordance with EY and country-specific travel advisory guidelines.

To qualify for the role, you must have

• Bachelor's degree or higher in Human Resources, Business Administration, Education, or a related field is required.
• 5 to 7 years of relevant experience working in learning managed services/shared services set-up.
• Experience in learning transitions/system implementations and deployment, process classification framework, learning management systems such as SuccessFactors, Oracle/Workday is preferred
• Proficient writing skills (grasp and command over English)
• Highly organized and methodical, with excellent time management skills
• Ability to work independently as well as to lead and collaborate within a team
• Proficiency in Microsoft Office Suite - MS PowerPoint and MS Excel
• Ability to articulate solutions and offer suggestions
• It would be a significant advantage if you have proficiency with course authoring and learning tools such as SAP EnableNow, Articulate Storyline, Adobe Captivate, WalkMe, Camtasia, Vyond and VideoScribe. Additionally, experience in creating various digital learning materials, including web-based learning modules, videos, interactive PDFs, webcasts, podcasts, nano-learning modules, and virtual instructor-led training (VILT), is desirable

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our WFA practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi industry and a truly global work experience to take your career in the right direction.

Your key responsibilities

• Establish change management expertise within the practice, grow and lead a team of change and learning design specialists
• Enable delivery and execution of change management strategy for global large transformation programs in partnership with global EY offices.
• Provide advice and guidance as a subject matter expert and work effectively as part of a large distributed program team.
• Ensure high quality deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts
• Manage engagement risk, project economics, manage escalations and ensure effective planning and budgeting
• Lead development of thought leadership, collateral, tools, techniques, methodologies to enhance change management and broader capability offering within the practice
• Support leadership in developing the practice through collaboration with EY global offices and demand generation for change management projects
• Perform the role of a counsellor and coach, define and set goals, conduct performance reviews and ensure ongoing learning and development of the team
• Collaborate with subject matter experts across the HR service areas (learning and development, staffing, talent management, diversity, compliance) to provide insights on overall strategic and operational performance

Skills and attributes for success

• High integrity and commitment to work in a new and challenging environment
• Ability to manage ambiguity and be proactive
• Strong communication and presentation skills
• Cross cultural awareness and sensitivity
• High energy levels, agility and adaptability
• Open to travel for client projects that are approved as per EY and country specific travel advisory guidelines

To qualify for the role, you must have

• Postgraduate degree or equivalent with a specialization in Human Resources (India or abroad)
• 12 -16 years of relevant experience
• Experience leading change management efforts on global client projects
• A track record of designing and implementing medium - large scale change programs including HR Transformation, Human-Centered Design, Digital Strategy, and ERP Transformation
• Experience in advising and guiding clients on complex transformation programs with key domain expertise in business readiness, business adoption, change strategy, visioning, execution, stakeholder management, benefits management, and communication
• Experience in managing delivery team of at least 5+ individuals, providing advice and guidance on career development, L&D, and performance management
• Experience in learning design and content development using techniques of instructional design and application of it to enable a change program
• Experience in selling and delivering work that spans across the full project lifecycle

Ideally, you’ll also have

• APMG, PROSCI® or equivalent certification
• Experience in creating project budget and resource estimates for several domains within HR and technology transformations
• Experience facilitating solution workshops and design sessions across multiple industry verticals and geographies
• Experience in identifying and deploying leading edge communication and stakeholder engagement tools and techniques
• Experience in leading and supporting a network of Change practitioners to work in a cross functional and client-facing environment
• Expertise in recommending and leveraging new age/digital solutions to enable change such as automation, gamification, advanced analytics/visualization, day-in-life-of workshops
• Experience in identifying and leveraging data-driven change management techniques to drive the transformation
• Knowledge of one or more HCM cloud – Oracle, SAP, and other out-of-box HR technologies
• Working knowledge of Project management

What we look for

• Technical experts with commercial acumen, relevant experience and a high degree of enthusiasm to adapt and learn in a fast-moving environment
• Knowledge and experience of working in a cross-cultural setup

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Learning Strategy & Design

• Lead end to end execution of learning virtual/ digital modules for System Implementation Training, Application Simulations, Capability Development using Virtual/Classroom Trainings or Blended Models
• Conduct learning needs analysis, persona development, and curriculum design to shape learner journeys and ensure alignment with business goals
• Develop and implement learning strategies using proven instructional design methodologies (e.g., ADDIE model).
• Execution of L&D projects using methodology of VILTs, WBTs, guided tours, job aids, animated videos etc.
• Plan, execute, and operationalize learning programs, ensuring compliance with company policies and a positive learner experience.
• Oversee training deployment, logistics, and post-course sustainment, including participant feedback and knowledge assessments.
• Champion the adoption of AI-powered learning solutions, microlearning, and personalized digital journeys.

Digital Learning & Innovation

• Lead end-to-end design and execution of blended learning programs, including virtual/classroom training, e-learning, simulations, and gamification.
• Working knowledge of digital tools (Articulate Storyline, Rise, Captivate, Gomo Learning, Adobe Suite, Vyond) for content creation and hosting on platforms like SharePoint and SuccessFactors.
• Blended learning, guided tours, byte-size videos, animations, simulations & gamification.
• Manage LMS activities, including course/class creation, content upload, instructor assignment, and reporting.

Stakeholder Engagement & Collaboration

• Build collaborative partnerships with business stakeholders, subject matter experts (SME), and peers.
• Facilitate train-the-trainer sessions and instructor-led programs, ensuring effective knowledge transfer.
• Engage in pursuits and proposal development for L&D and training requirements.
• Manage costs and budgets for L&D projects.

Skills & Attributes for Success

• Strong understanding of adult learning principles and instructional design experience.
• Experience in consulting or professional services, having managed large projects on learning and development, blended learning, Digital/Virtual learning.
• Proficiency in digital learning tools and LMS/LXP platforms.
• Excellent communication, presentation, facilitation, and stakeholder management skills.

Qualifications

• Bachelor’s Degree (required); Master’s in HR, Education, or related field (preferred).
• Minimum 10 years of professional experience in learning & development program development and delivery.
• Advanced knowledge of instructional design, digital learning modalities, and project management (L&D, Capability Training)

Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our GDS PC practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi-industry and a truly global work experience to take your career in the right direction.

Your key responsibilities

• Comprehensive understanding of the MLS processes, encompassing the entire taxonomy of pre-event, on-event and post event activities
• Learning management system administration including creating and updating courses. Scheduling, managing participant rosters, communications and compliance
• Responsible to support the MLS framework in accordance to the established processes with strict adherence to the defined Service Level Agreements (SLAs)
• Manage the learning activities by adhering to the agreed guidelines and TATs
• Quality compliance with the standardized global process model, with no deviations from the agreed-upon MLS processes
• Proactively identify and communicate service delivery risks and issues to the appropriate stakeholders
• Recognize potential areas for process enhancement and propose recommendations for improvement
• Engage in effective communication and collaboration to build strong relationships with clients and other project team members

Skills and attributes for success

• Proficient in understanding learning requirements across various domains
• Exceptional attention to detail, which is critical for processing a large volume of transactions
• Skilled in managing ambiguity and taking proactive measures
• Excellent communication and presentation skills
• Strong interpersonal skills with a client-centric approach
• Awareness of and sensitivity to cross-cultural dynamics
• High levels of energy, agility, and adaptability
• Open to travel for client projects in accordance with EY and country-specific travel advisory guidelines.

To qualify for the role, you must have

• Bachelor's degree or higher in Human Resources, Business Administration, Education, or a related field is required.
• 2 to 4 years of relevant experience in learning and development or an administrative role
• Familiarity with learning management systems such as SuccessFactors, Oracle/Workday is preferred
• Proficient writing skills (grasp and command over English)
• Ability to work independently as well as collaboratively within a team
• Ability to articulate solutions and offer suggestions
• Proficiency in Microsoft Office Suite - MS PowerPoint and MS Excel
• It would be a significant advantage if you have proficiency with course authoring and learning tools such as SAP EnableNow, Articulate Storyline, Adobe Captivate, WalkMe, Camtasia, Vyond and VideoScribe. Additionally, experience in creating various digital learning materials, including web-based learning modules, videos, interactive PDFs, webcasts, podcasts, nano-learning modules, and virtual instructor-led training (VILT), is highly desirable

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our PC practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi industry and a truly global work experience to take your career in the right direction.

Your key responsibilities

• Ensure high quality deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts
• Be recognised as a subject matter expert in one or more areas in the HR functional domain.
• Drive effective client communication, cadence and build relations with client and project team counterparts across global locations
• Support development of thought leadership, collateral, tools, techniques, methodologies to enhance change management and broader capability offering within the practice
• Support leadership in developing the practice through collaboration with EY global offices and demand generation for change management projects
• Build capability in change management pillar in collaboration with various parts of the GDS organisation and other EY member firms

Skills and attributes for success

• High integrity and commitment to work in a new and challenging environment
• Ability to manage ambiguity and be proactive
• Strong communication and presentation skills
• Cross cultural awareness and sensitivity
• High energy levels, agility and adaptability
• Open to travel for client projects that are approved as per EY and country specific travel advisory guidelines

To qualify for the role, you must have

• Postgraduate degree or equivalent with a specialization in Human Resources (India or abroad)
• 6-9 years of relevant experience
• Experience executing change management efforts on global client projects
• Experience supporting a range of HR Transformation, Digital Strategy, and ERP Transformation projects from strategic design to implementation as part of a globally distributed team
• Experience in being part of a large global transformation effort, in a change management role to drive business readiness and business adoption
• Strong working knowledge in the implementation of some of the following organizational change management elements: change strategy and visioning, communication strategy, change impact assessment, business readiness assessment, stakeholder management and engagement, training design and delivery, change network implementation, and organization alignment
• Experience managing and providing direction to project team members
• Experience in learning design and content development using techniques of instructional design and application of it to enable a change program
• Experience in designing and deploying behavioural interventions to help drive accelerated adoption and foster cultural change

Ideally, you’ll also have

• APMG, PROSCI® or equivalent certification
• Exposure to stakeholder workshop design, content curation, and co-facilitation experience
• Experience in Communications strategy, planning, execution
• Awareness of new age/digital solutions to enable change such as automation, gamification, advanced analytics/visualization, day-in-life-of workshops
• Experience in working with data using analytics/statistical tools such as SPSS, Power BI, R, Spotfire
• Knowledge of one or more HCM cloud – Oracle, SAP, and other out-of-box HR technologies
• Working knowledge of Project management

What we look for

• Technical experts with commercial acumen, relevant experience and a high degree of enthusiasm to adapt and learn in a fast-moving environment
• Knowledge and experience of working in a cross-cultural setup

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

GOV :

Our Global Government & Public Sector (GPS) is a network of highly skilled professionals dedicated to serving our clients by bringing best-in-class international experience and insight combined with local knowledge to solve the most critical problems facing governments today. We actively focus on building solutions that help public sector entities face the challenges of the future and reinvent themselves.

To achieve this vision, we help clients balance strategic choices to re-ignite performance. We have developed a suite of cross-service line strategic solutions that align with our client priorities.

We have a proud record of helping governments meet their challenges head-on, and we work closely with them to build a world that works better for all citizens.

CNS - BC - Transformation Delivery :

It has multiple fields of play such as:

Supply Chain and Operations - we provide a unique combination of industry-specific, strategic, operational and financial insights, digital technology advances and strategic alliance partners to deliver better outcomes and also help clients effect fundamental change in their operations’ performance to support sales growth, become more cost competitive, minimize risk and ensure operational resilience.

Technical Excellence

· Engagement Delivery: Independently leading tracks and manage client facing junior team members in designing, developing and implementing solutions/ engagement delivery by executing the tasks that are part of overall assignment; lead modules of the engagement in small parts; interact with and present ideas / new perspectives to senior client personnel. Scope of work would include, but not limited to:

• Project Delivery
• project planning and budgeting,
• define deliverable content, and
• Person will be responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly to realize each for the stakeholder.
• Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback.
• Coordinate and facilitate delivery of project objectives.
• Track progress and review project tasks to make certain deadlines are met appropriately.
• Assess project issues and identify solutions to meet productivity, quality and customer goals.
• Proactively communicate project status, issues & risks to management.
• Person should have solid project management skills and be able to work consultatively on an operational level. Person must be self-motivated, enthusiast,ic and show leadership skills
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.