Faas Markets Insights Manager jobs at Ey in India, Kochi

Job Summary:

The role is responsible for ODC end-to-end technological experiences, which at a high level includes:

• Create the product vision and strategy and align with key stakeholders.
• Be the voice of the customer to cross-functional product development teams
• Manage the entire product lifecycle from strategic planning to tactical execution.
• Seeks feedback on use of product and features to ensure a human centered approach towards a frictionless environment
• Builds and maintains relationships with facilities stakeholders
• Partner with engineering teams to deliver on the product roadmap.
• Develop and maintain quality assurance processes to deliver high-quality solutions.
• Establish goals and review metrics to measure the success and identify areas of improvement.
• Managing vendors and internal teams that support the product, to ensure optimal service
• Assisting in and planning the portfolio’s financials and TCO

Essential Functions of the Job

The Product Manager will:

• Support the ODC technology team in financial aspects, including budgeting, procurement and managing independence and privacy reviews.
• Create metrics to demonstrate the product's business value.
• Align roadmaps with other Product Managers to optimize the user experience.
• Prepare business change materials and industrialize the product.
• Plan, budget, and sponsor the investment portfolio to deliver new product features.
• Prepare business change materials and industrialize the product

Knowledge and Skills Requirements:

• History of working credibly with diverse stakeholders up-to Partnership level
• Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or when escalating issues
• Strong verbal and written English
• Ability to work with people and vendors in a variety of cultures, countries and time zones
• Able to utilize Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others
• Proven experience in product management
• Experience in diverse technology consulting environments
• A firm grasp of Innovation environments, User Experience and Technology Infrastructure
• Passionate, committed and determined
• Required Technical Skills
• Expertise in IT Service Management (ITSM) frameworks such as ITIL.
• Strong understanding of IT infrastructure, software development, and ODC specific networking (VPNs, MPLS, SD WAN etc.) and delivery methodologies.
• Deep understanding of IT Networking, Cloud and various types of VPN solutions
• Familiarity with Windows based desktop and virtualization solutions

Other Requirements:

• The role has a global scope and requires periodic early or late meetings to support global stakeholders and to manage escalated issues. Some minimal travel may be required to support planned activities.

Education:

• Bachelor’s degree in Computer Science, Information Technology or any related field.

Experience:

• Approximately 3 years of experience as a Technical Product Manager role and 8+ years in Information Technology roles

Certification Requirements:

• ITIL Foundation
• Agile/Product certifications strongly desired

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Sub Function: Workforce Insights (Global Consulting)

This position is an advisory and consulting manager role to design workforce business strategy and standards for Global Consulting stakeholders. The position will be a key delivery partner, focused on defining workforce business strategy, identifying opportunities and enabling leaders to take workforce-related business decisions through data, insights and analytics. Working closely with WFT COE members, Talent team and global consulting stakeholders, the role aligns on the scope of work, builds data requirements, translates business strategy into measurable outcomes through talent data, research, and analytics, and owns end-to-end delivery of providing actionable insights to enhance organizational effectiveness. The role has a strong understanding of capacity planning, development and implementation of workforce plans (long-term and short-term) and both leads and manages discussions with stakeholders and delivers end to end value including talent attraction, retention, workforce agility, cost optimization. This role requires strong leadership, strategic thinking, and analytical skills to align workforce insights with organizational goals and objectives.

Essential Functions of the Job:

• Acts as a strategic thought partner to the WFT COE and Consulting Talent leader to shape workforce strategy across Global Consulting. Translates complex talent data into actionable insights that inform executive-level decisions and drive enterprise-wide outcomes.
• Builds and maintains strong partnerships with global Consulting Talent leaders and senior stakeholders across Talent Functions and Super Regions. Regularly engages to understand strategic objectives and challenges, translating them into targeted projects and deliverables that support informed decision-making.
• Collaborates with internal clients to deliver relevant data and insights, guiding them in leveraging analytics to achieve workforce goals. Serves as a trusted advisor, enabling positive action through evidence-based recommendations.
• Analyses workforce datasets to identify trends, patterns, and opportunities for improvement. Applies predictive modelling, scenario planning, and AI-driven tools to forecast future workforce needs and inform strategic planning.
• Partners with cross-functional teams, centers of excellence, and communities of practice to ensure alignment, reinforce data governance, and promote consistency in workforce analytics practices.
• Prioritises requests for new or enhanced analytics solutions based on business needs. Oversees projects and ensures the availability of required skills and resources to deliver high-impact outputs.
• Leads and manages workforce-related projects, programs, and change initiatives. Designs and implements workforce planning solutions, conducts ongoing business research and analysis, and drives transformation aligned with organisational goals.
• Applies deep project management expertise to optimise delivery, identify risks, and implement mitigation strategies in consultation with leadership.
• Ensures data integrity, consistency, and compliance with global reporting standards. Upholds best practices in data management and reporting across all workforce analytics initiatives.
• Builds and sustains strong relationships with internal and external stakeholders to foster collaboration, share insights, and enhance the impact of workforce strategies.
• Works with the WFT COE leader to conduct strategic business reviews with consulting leaders, presenting insights, progress, and recommendations that shape workforce planning and talent strategy.
• Curates and publishes newsletters that combine internal and external insights tailored to specific functions or service lines, promoting thought leadership and strategic awareness.

Analytical/Decision Making Responsibilities:

• Engage with diverse business stakeholders to gather requirements, align on analytical objectives, and co-design insightful solutions that address strategic workforce priorities and operational challenges.
• Apply a deep understanding of talent strategy, organisational dynamics, and operational levers to contextualise data and ensure insights are relevant, timely, and aligned with business goals.
  Make informed decisions to define, deliver, and continuously improve workforce analytics processes and functional delivery standards. Prioritise initiatives based on business impact and stakeholder needs.
• Translate complex analytical outputs into clear, actionable recommendations that drive workforce planning, talent management, and organisational effectiveness. Tailor insights to different stakeholder audiences to maximise impact.
• Integrate external market insights and benchmarking data into internal analytics to inform strategic decisions, identify competitive opportunities, and influence change across functions and geographies.
• Monitor and evaluate the integrity, consistency, and compliance of workforce data. Implement best practices in data management and reporting to ensure a trusted source of truth for decision-making.
• Identify opportunities for process improvement in data collection, modelling, and insight generation. Introduce innovative analytical techniques and tools to enhance efficiency, scalability, and business relevance.
• Assess the effectiveness of analytics initiatives by measuring their influence on decision-making and business outcomes. Use feedback loops and performance metrics to refine approaches and optimise delivery.
• Collaborate with centres of excellence, digital talent teams, and analytics communities to share learnings, harmonise methodologies, and promote consistent application of insights across the enterprise.

Knowledge and Skills Requirements:

• Deep understanding of talent strategy, organizational dynamics, and business operations. Ability to align workforce analytics with strategic priorities and translate business needs into actionable data solutions.
• Strong knowledge across core HR domains including Talent Acquisition, Learning & Development, Performance & Reward, Mobility, and Workforce Planning. Familiarity with global consulting models and talent delivery frameworks.
• Proactive consulting mindset with the ability to interpret complex business requirements and co-create pragmatic, high-impact solutions.
• Expertise in data analytics tools and techniques, including SQL, Python, R, and Spark. Proficient in visualization platforms such as Power BI. Expert in data storytelling and generating insights for diverse audiences.
• In-depth knowledge of SuccessFactors’ configuration, reporting capabilities and integration with other platforms.
  Strong project management skills with the ability to lead complex initiatives, manage timelines and budgets, and deliver outcomes with agility. Familiarity with tools like Azure DevOps, MS
• Power Platform, and automation frameworks
• Effective teaming skills to collaborate across talent ecosystems, digital teams, and business functions. Promotes knowledge sharing and alignment with centers of excellence and communities of practice.
• Excellent stakeholder management capabilities to influence senior leadership, drive change, and ensure adoption of workforce solutions. Skilled in navigating ambiguity and leading transformation in complex environments.
• Strong written and verbal communication skills to articulate insights influence decisions and contribute to strategic narratives. Experience in curating newsletters and thought leadership content tailored to business needs
• Proficiency in data management practices including governance, privacy, and security protocols. Experience with enterprise data platforms for secure and scalable analytics delivery
• High attention to detail and organizational skills to manage multiple priorities, operate within defined budgets, and meet delivery timelines.
• Strong analytical and research capabilities to track emerging trends, benchmark practices, and identify future opportunities in workforce analytics and talent strategy.

Other Requirements:

• Due to global nature of the role; willingness to work alternative hours will be required
  Travel may be required budget dependent

Education:

• Educated to degree level
• Data and Technology background preferred (Data Science, Computer Science, Engineering)
• Higher professional or master’s qualification is preferred, not required

Certification Requirements:

• Higher professional or master’s qualification in a related discipline is preferred, not required
• Active membership in related professional bodies or industry groups is preferred, not required

Experience:

• Proven track record in data analytics, insights generation, and strategic workforce planning within complex, matrixed organisations. Experience in delivering functional reporting and analytics solutions that drive business outcomes.
• Demonstrated ability to solve complex business problems using structured methodologies and data-driven approaches. Experience navigating ambiguity and delivering results in fast-paced, evolving environments
• Experience in building digital capability within teams, defining key competencies, and implementing learning programs to advance skills in analytics, visualization, and data storytellingDemonstrable experience in partnering with talent and business stakeholders to understand requirements and co-create digital solutions that address strategic workforce needs
• Experience working with third-party vendors and external system implementors to design, build, and enable reporting and analytics solutions. Proven ability to manage external relationships and ensure delivery excellence
• Experience leading and participating in globally dispersed teams to enhance services, processes, and standards. Skilled in managing cross-cultural collaboration and virtual delivery models
  Demonstrated ability to anticipate challenges, proactively mitigate risks, and lead change initiatives that align with organisational transformation goals
• Experience conducting internal and external research to identify best practices, benchmark performance, and provide insights that inform strategic decisions
  Proven experience in providing subject matter expertise and strategic advisory to senior leaders, contributing to successful change outcomes and workforce strategy execution

The opportunity

• An exciting opportunity with Sales and Use Tax Team.
• Assistance and coaching from some of the most engaging colleagues around.
• Opportunities for career and learning development. EY badges and Career mentoring
• The freedom and flexibility to handle your role

Your key responsibilities

• Identify, document, and recommend client business requirements for implementing sales and use tax compliance processes and system improvements.
• Review and reconcile tax value notices and tax bills and interact with taxing jurisdictions to resolve discrepancies
• Expertise on Sales tax concepts and well versed with research tools like Vertex, Data handling, filings, Notices, Accounting etc
• Technically versatile and able to work with data from various sources of complexity and formats
• Monitor changes in State and Local tax legislation and rates incorporate changes timely into monthly procedures and update the team.
• Ability to communicate effectively and work competently with teams in other geographic locations
• Oversee returns reviewed by the senior by following the Standard operating procedures and update the Manager/Senior Manager on work related issues.
• Perform second level reviews and signs off returns reviewed by seniors.
• Enjoys working with people and developing people, with key focus on managing effective teams
• Prepare documentation and training presentations for US stakeholders as applicable.

Skills and attributes for success

• Strong technical awareness of global indirect tax issues, knowledge of sales and use tax processes and data drivers.
• Experience leading a diverse, highly motivated team
• Involved in continuous improvement and the latest tax technologies

To qualify for the role, you must have

• 8-12 years of experience in the domain
• Bachelor’s Degree or master’s degree
• Exhibit inclusive behavior in interactions with internal & external stakeholders with strong communication skills
• Knowledge on budgeting, reporting and billing and financial aspects of the projects.
• Ability to generate and plan work effort and manage project schedules/priorities with clear written and verbal communications and ability to travel for thirty percent of the time.
• Excellent time management, being able to work with several different clients and internal stakeholders.

Ideally, you’ll also have

• Proficiency in Data visualization tools. Power Query, Power BI, etc.

What we look for

• We look for candidates with proven capabilities in driving multiple projects, with exception client management and project management experience

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Your key responsibilities

• Have proven experience in driving Analytics GTM/Pre-Sales by collaborating with senior stakeholder/s in the client and partner organization in BCM, WAM, Insurance. Activities will include pipeline building, RFP responses, creating new solutions and offerings, conducting workshops as well as managing in flight projects focused on cloud and big data.
• Need to work with client in converting business problems/challenges to technical solutions considering security, performance, scalability etc. [ 16- 20 years]
• Need to understand current & Future state enterprise architecture.
• Need to contribute in various technical streams during implementation of the project.
• Provide product and design level technical best practices
• Interact with senior client technology leaders, understand their business goals, create, architect, propose, develop and deliver technology solutions
• Define and develop client specific best practices around data management within a Hadoop environment or cloud environment
• Recommend design alternatives for data ingestion, processing and provisioning layers
• Design and develop data ingestion programs to process large data sets in Batch mode using HIVE, Pig and Sqoop, Spark
• Develop data ingestion programs to ingest real-time data from LIVE sources using Apache Kafka, Spark Streaming and related technologies

Skills and attributes for success

• Architect in designing highly scalable solutions Azure, AWS and GCP.
• Strong understanding & familiarity with all Azure/AWS/GCP /Bigdata Ecosystem components
• Strong understanding of underlying Azure/AWS/GCP Architectural concepts and distributed computing paradigms
• Hands-on programming experience in Apache Spark using Python/Scala and Spark Streaming
• Hands on experience with major components like cloud ETLs,Spark, Databricks
• Experience working with NoSQL in at least one of the data stores - HBase, Cassandra, MongoDB
• Knowledge of Spark and Kafka integration with multiple Spark jobs to consume messages from multiple Kafka partitions
• Solid understanding of ETL methodologies in a multi-tiered stack, integrating with Big Data systems like Cloudera and Databricks.
• Strong understanding of underlying Hadoop Architectural concepts and distributed computing paradigms
• Experience working with NoSQL in at least one of the data stores - HBase, Cassandra, MongoDB
• Good knowledge in apache Kafka & Apache Flume
• Experience in Enterprise grade solution implementations.
• Experience in performance bench marking enterprise applications
• Experience in Data security [on the move, at rest]
• Strong UNIX operating system concepts and shell scripting knowledge

To qualify for the role, you must have

• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution.
• Excellent communicator (written and verbal formal and informal).
• Ability to multi-task under pressure and work independently with minimal supervision.
• Strong verbal and written communication skills.
• Must be a team player and enjoy working in a cooperative and collaborative team environment.
• Adaptable to new technologies and standards.

• Participate in all aspects of Big Data solution delivery life cycle including analysis, design, development, testing, production deployment, and support
• Responsible for the evaluation of technical risks and map out mitigation strategies
• Experience in Data security [on the move, at rest]
• Experience in performance bench marking enterprise applications
• Working knowledge in any of the cloud platform, AWS or Azure or GCP
• Excellent business communication, Consulting, Quality process skills
• Excellent Consulting Skills
• Excellence in leading Solution Architecture, Design, Build and Execute for leading clients in Banking, Wealth Asset Management, or Insurance domain.
• Minimum 7 years hand-on experience in one or more of the above areas.
• Minimum 10 years industry experience

Ideally, you’ll also have

• Strong project management skills
• Client management skills
• Solutioning skills
• Possess the innate quality to become the go to person for any marketing presales and solution accelerator within the practise.

What we look for

• People with technical experience and enthusiasm to learn new things in this fast-moving environment

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Audio Visual Responsibilities of an On-Site Technician:

• Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
• Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
• Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
• Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)

Technical Responsibilities of an On-Site technician:

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP/White Glove support
• Occasional after-hour support may be required

Interpersonal skills an On-site technician should have

• Outstanding customer service skills
• Excellent communication skills
• Great team mentality
• Self-motivated, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are

Experience Requirements

• 2+ years of on-site technical support experience, or degree in related discipline

Working in our practice, you will have the opportunity to work with clients to provide practical risk management, internal audit solutions and gaining valuable experience in a variety of clients.

Your key responsibilities

• The current role requires executing internal audit and other risk consulting engagements for Power and Utility companies. As part of the role, the candidate is expected to:
• Responsible for leading and executing client engagements and meeting the expectations of the client and the onsite team within the MENA region.
• Ability to interact with all levels of management, including C-Suite management
• Perform end-to-end internal audits from planning to reporting including process understanding, walkthroughs, preparation of risk and control matrix / audit work program, control testing to assess their design and operating effectiveness, preparation of audit report and agreeing issues/ actions with management.
• Have an in-depth understanding of the Power & Utility industry risks/ issues / trends and end-to-end business processes.
• Have thorough knowledge and understanding of Internal Audit methodology and IIA requirements.
• Deliver / manage engagements to time, cost and high quality.
• Identify key areas of improvement in the client's business processes and add value by preparing insightful recommendations.
• Contribute to business development activities such as preparing proposals, lead identification
• Always comply with the firm’s quality and risk management policies
• Manage multiple assignments and related project teams.
• Maintain excellent rapport and proactive communication with the client
• Mentor and coach junior team members, enabling them to meet their performance goals and successfully grow their careers
• Manage the engagement budgets and support superiors in developing marketing collaterals, business proposals and new solution / methodology development

Skills and attributes for success

• Exceptional command on spoken and written English
• Globally mobile and flexible to travel to onsite locations at a short notice
• Highly analytical, organised and meticulous consulting skills
• Demonstrating and applying strong project management skills, inspiring teamwork and responsibility with engagement team members
• Ability to multi-task, work well under pressure with commitment to deliver under tight deadline
• Strong organizational skills with ability to prioritize effectively
• Attention to detail and quality assurance
• Proficient in MS-Office Suite, data analysis & validation

To qualify for the role, you must have

• Bachelor’s degree in Engineering or relevant professional qualification such as CA, ACCA,CIA
• Experience in Internal Audit /Risk Management with Power & Utility sector focus
• A minimum of 8 years of relevant work experience
• A valid passport for travel.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you