Capacity - Resource Management Advanced Associate E jobs at Ey in India, Kochi

Role TypeWeb Publishing Specialist

Your key responsibilities

• Create a webpage based on all information provided/ add proper components/modules - as specified in the word document received from stakeholder/editor
• Upload and publish content on Adobe Experience Manager (AEM) for ey.com and related sites
• Comfortable in using Content Management System (CMS) - managing, creating, and publishing the pages
• Collaborate with stakeholders, designers and approvers to ensure content is published on time
• Possess an eye for design and basic knowledge in design software such as Photoshop, Adobe Premiere and MS Office software
• Understand the offerings of AEM CMS to suggest the right templates and modules to the stakeholders for achievement of their marketing purpose
• Good with image selection with respective to the content
• Must have experience and be comfortable working closely with global teams
• Be professional, confident and enthusiastic; adapt to flexible work timings; demonstrate exceptional work ethics and customer focus
• Familiar with different content management systems
• Possess a basic understanding of HTML
• Demonstrate exceptional project coordination skills

Skills and attributes for success

• Experience working within a complex web environment with global and local branches
• Understands website best practices (image sizing, link placements, responsive design)
• Familiar working in content management and digital asset management systems, ideally Adobe Experience Manager
• Good with Photoshop and image manipulation
• An eye for presentation and attention to detail
• Possess a mindset to learn things and undertake add-on responsibilities

To qualify for the role, you must have

• Understanding of AEM tool and complete understanding of diagnosing, repairing, maintaining, and upgrading all pages while ensuring its optimal performance

Ideally, you’ll also have

• Understanding of HTML
• Experience with visual asset management

Technologies and Tools

• AEM tool
• Basic understanding of Sprinklr
• Brightcove

What we look for

• Bachelor’s or master’s degree
• Minimum 2 years of work experience in using AEM

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs

Role Type-Social Media Content

The Supervising Associate — Social Media Content will help drive cohesive, inspiring and sustainable content strategies that elevate the social media presence and reputation of EY leaders. With your exceptional storytelling skills and strong understanding of the digital/social media landscape, you create compelling, engaging and on-brand content that reflects the unique and consistent voice and personality of the leaders. A creative problem solver, you are comfortable advising leaders in situations of ambiguous direction, multiple strategic goals and diverse points of view.

Your key responsibilities

• Drive the content strategy to build and amplify the social media presence of executive leaders
• Manage and maintain the content calendar for executive leadership group
• Create impactful content across multiple formats such as blogs, articles, posts, talk tracks, podcast scripts, video scripts, etc.
• Ensure that the content is of top-notch quality, consistent and aligned with EY’s purpose and editorial strategy
• Provide recommendations based on the performance of the social media profile and emerging narratives and trends
• Repurpose content to meet the needs of diverse audience and platforms
• Provide copywriting support for high-visibility EY programs and campaigns
• Collaborate with design teams to ensure that content and design complement each other
• Suggest improvements to the tone and structure of the content
• Ensure the content is compliant with EY legal and social media guidelines

Skills and attributes for success

This role requires exceptional writing skills; experience in creating well-researched business content that promotes the brand; and the ability to build strong, trusted relationships with stakeholders.

Key skills required to excel in this role:

• Adept in creating engaging, inspiring and persuasive B2B content
• Proven record in managing high-profile social accounts for leaders
• Deft in devising an engaging narrative technique to communicate impactful business stories as well as personal, motivational stories
• Good understanding of content strategy principles and processes
• Deft in writing, editing and has a way with words
• Experience across a range of digital, social and integrated media
• Strong conflict resolution, negotiation, influencing and persuasion abilities
• Ability to build and leverage relationships with and influence multiple internal groups across all levels of the organization

To qualify for the role, you must have

• Bachelor’s or master’s degree, preferably in English literature or mass communication
• Strong knowledge of content strategy and development and be well-versed with online reputation management skills within the modern digital landscape
• Up-to-date understanding of social platforms (Twitter, LinkedIn, Instagram, YouTube, Facebook, Pinterest etc.)
• Sharp knowledge of SEO principles
• At least 8-9 years of relevant experience

Ideally, you’ll also have

• Creative agency, advertising or Big Four experience
• Understanding of measurement and analytics of social media and website content

Technologies and tools

• Proficiency in Microsoft Word, Microsoft Excel, Adobe Acrobat/PDF-XChange
• Experience with social media management systems (e.g., Sprinklr, Hootsuite)

What we look for

• Passion to tell stories that inspire action and build engagement
• Excellent interpersonal and written communication skills
• Ability to understand and articulate complex business ideas in an engaging, audience-friendly style
• Hands-on experience creating content for ads, brochures, magazines, flyers, websites, videos, blogs and social media
• Growth mindset who loves to collaborate, ideate and deliver breakthrough work
• An intuitive understanding of behavioral and digital trends
• Experience working with global clients
• Creative problem-solving mindset with a flexible can-do attitude
• Strong organizational and project management skills

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As a Supervising Associate, you will collaborate with business, reporting, and other teams to understand business requirements and perform data analysis. Get involved and Lead in project transitions from different teams, do enhancements and modification post transition when needed. You will work in more than one project with back end data architects and systems engineers to construct data objects necessary for supporting business requirements. You will also apply specialized knowledge to support the organization’s vision and direction, serving as your team's subject matter expert. Additionally, you will:

Roles & Responsibilities

• Develop and implement custom Microsoft 365 solutions in Power Platform using Power Apps, Power Automate, Power Bi dashboards
• Develop and implement MS SharePoint based workflow & storage solutions
• Train and fine-tune the solutions for optimal performance
• Perform testing and debugging as well as assist with (UAT) User acceptance testing
• Identify and troubleshoot technical issues related to the MS solutions developed
• Propose solutions to fix loopholes and bugs identified
• Create user guides or documentation to guide users on the tools

Requirements

• Bachelor’s degree in computer science, Software Engineering, or related field
• Experience with Microsoft 365 products (Teams, SharePoint, Power Apps, Power Automate, Power BI, Dataverse, SQL).
• Proficiency in AI-assisted development practices as part of the solution development toolkit.
• A portfolio showcasing relevant projects
• Ability to understand business requirements and translate them into technical implementation and create technical documentation
• Familiarity with machine learning, artificial intelligence and natural language processing (NLP) concepts
• Knowledge of other programming languages/technology from Microsoft Tech Stack and/or Python
• Customer engagement skills to uncover the value of tech-enabled solutions.

Ideally, also have

• Microsoft Certifications relevant to the role.
• Experience with relational databases
• Experience with Chatbot (Power Virtual agent) or knowledge of Python
• Basic HTML
• Understanding of integration technologies, APIs, and protocols
• Experience developing/managing chatbot using virtual agent will be an asset

Your key responsibilities

• Part of a team of 5-10 professionals undertaking Customer and strategy domain-related projects, finding solutions to create unique and authentic customer experiences
• Support the practice in winning in the market by leading/supporting end-to-end development of proposals for CX or consulting related opportunities and be part of the client orals
• Actively build consulting opportunities in the customer space across different sectors like Government & Public sector, Banking, Insurance, power & utilities.
• Design CX Strategy, Target operating model design and Business process reengineering
• Undertake CX transformation projects wherein you will benchmark and develop the To-be journey maps, personas, communication plan, CX initiatives and roadmap, Experience prototyping, Journey automation etc.
• Develop the VoC program and support the clients in the roll out of the plan
• Carry out CX assessment and quantify the CX score and identify a list of initiatives to improve the CX score at an organisational level
• Design and revamp existing enterprise departments/policies/ procedures related to customers/users for improved efficiency, service quality and customer satisfaction improvement
• Define the Marketing/Sales organization structure, Service blue printing, Customer segments and sales channels, alignment of business and sales strategy
• Customer Marketing capabilities such as Channel management, products and service management, customer insights
• Establish customer experience tracking and measuring metrics such as CSAT, NPS and CES
• Identify areas of business where digital tools can be used to improve customer experience, such as chatbots, mobile apps, virtual reality etc.
• Able to work under pressure to meet deadlines; must be able to analyse and prioritize assignments
• Should have worked as a consultant in transformation and optimization assignments in Industries like GPS, RHC, Sports and Media, Energy, Oil & Gas, Telecom, Telecommunications and Media will be valuable for the role.

Skills and attributes for success

• Good Research skills, report writing skills and exposure to analytics and various research tools will be a necessary expectation of this role.
• Exposure or experience in Digital solutions in Customer/CRM/User-centric programs/ functions will be an added advantage.
• Have a good fundamental understanding of Customer domain and functioning.
• Support business development activities through both leading/participating in pursuits and developing strong relationships with existing clients
• Participate actively in supporting the Senior Manager in building an industry-focused practice; Specialization in a specific sector will be an added advantage
• Contribute in the development of intellectual capital in your industry of expertise
• Be a part of project teams to provide solutions to unstructured problems

To qualify for the role, you must have

• BE/B-Tech/MBA
• 2-4 years of consulting work experience in Customer Domain projects
• Strong PowerPoint and presentation skills.

Ideally, you’ll also have

• Project management skills
• Report writing, Customer handling, Strong interpersonal communication skills and experience in usage of analytical tools/ representations
• Right attitude to understand and align organizational goals and priorities and assist in the implementation of strategic initiatives
• Develops deep expertise in specialized research tools, databases and sources; may focus on specific digital and disruptive technologies (e.g., Blockchain, IoT, Artificial Intelligence etc.)
• Willing to work on Sunday to Thursday working week and support MENA timings (11 AM – 8.30 PM), as preferred (supporting Middle East Clients)

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of business consultant professionals, in the integrated global business worldwide.
• Opportunities to work with EY Business Consulting practices regionally/globally with leading businesses across a range of industries

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Strategizing for an ever-changing world

In terms of role, as an MBA Summer Intern you will have the opportunity to participate in Strategic Projects which will allow you to put into practice your management, critical thinking, and communication skills, having a high exposure to the client and to C-level positions.

This Intern position is aimed at experienced professionals who are in the first year of their MBA program. To apply it is strictly necessary to have a proficiency level of Spanish as well as a fluent level in English.

EY exists to shape the future with confidence. We help our clients, people and society create longterm value to generate value in the marketplace.

Responsibilities:

The Compliance and Controls Analyst within the Enterprise Technology group will support production control development and implementation across technology applications and systems to ensure adherence with EY policies, internal compliance standards, and regulatory and legal requirements.

Key responsibilities include:

• Collaborate with key stakeholders and subject matter experts in Enterprise Technology, Risk Management, and other functional areas to ensure alignment with strategic goals and objectives.
• Identify and assess compliance risks related to technology operations and processes.
• Assist in designing and implementing controls to mitigate identified compliance risks, ensuring effective documentation.
• Collaborate with application owners and function leaders to enhance and streamline the compliance controls framework.
• Support the annual internal audit testing of IT general controls, System Development Life Cycle controls, application controls and IT-dependent manual controls including, but not limited to ISQM1, QC1000, Global Internal Audit, and other internal or external assessments.
• Support the remediation of compliance gaps and the implementation of improvement plans to enhance compliance posture.
• Provide subject matter expertise on technology risks and compliance controls to leadership and cross-functional teams.
• Monitor changes in regulatory requirements and assess their impact on technology operations and compliance strategies.

Knowledge and Skills Requirements:

The role requires a solid understanding of risk and controls compliance frameworks and processes, along with a strong perspective on the business and the internal stakeholders we serve. The Compliance and Controls Analyst must effectively translate business needs into compliance requirements, ensuring that the compliance strategies align with organizational objectives. A long-term vision for compliance initiatives and the ability to adapt to evolving business needs will be essential for successful implementation and management of compliance projects.

To qualify, candidates must have:

• Bachelor’s degree in finance, business, or related discipline (or equivalent experience).
• Minimum 5 years’ experience in compliance, internal audit, or technology risk management within a global organization.
• Knowledge of EY Service Lines and the business structure of Enterprise Technology.
• Demonstrable experience in supporting and delivering large-scale programs/projects.
• Proven ability to build and maintain strong relationships with business stakeholders and foster team collaboration.
• Strong analytical and problem-solving skills, with a natural curiosity to investigate and clarify complex issues.
• Proficiency in AI tools, Microsoft 365 applications, including SharePoint, Planner, Power BI, and other relevant tools.
• Excellent verbal and written communication skills, with the ability to convey complex compliance concepts clearly to diverse audiences.
• Experience with ISAE 3402, SOC1, ISQM1 or similar compliance management frameworks is a plus.
• Project Management certification is a plus.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Job Summary:

The role is responsible for ODC end-to-end technological experiences, which at a high level includes:

• Create the product vision and strategy and align with key stakeholders.
• Be the voice of the customer to cross-functional product development teams
• Manage the entire product lifecycle from strategic planning to tactical execution.
• Seeks feedback on use of product and features to ensure a human centered approach towards a frictionless environment
• Builds and maintains relationships with facilities stakeholders
• Partner with engineering teams to deliver on the product roadmap.
• Develop and maintain quality assurance processes to deliver high-quality solutions.
• Establish goals and review metrics to measure the success and identify areas of improvement.
• Managing vendors and internal teams that support the product, to ensure optimal service
• Assisting in and planning the portfolio’s financials and TCO

Essential Functions of the Job

The Product Manager will:

• Support the ODC technology team in financial aspects, including budgeting, procurement and managing independence and privacy reviews.
• Create metrics to demonstrate the product's business value.
• Align roadmaps with other Product Managers to optimize the user experience.
• Prepare business change materials and industrialize the product.
• Plan, budget, and sponsor the investment portfolio to deliver new product features.
• Prepare business change materials and industrialize the product

Knowledge and Skills Requirements:

• History of working credibly with diverse stakeholders up-to Partnership level
• Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or when escalating issues
• Strong verbal and written English
• Ability to work with people and vendors in a variety of cultures, countries and time zones
• Able to utilize Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others
• Proven experience in product management
• Experience in diverse technology consulting environments
• A firm grasp of Innovation environments, User Experience and Technology Infrastructure
• Passionate, committed and determined
• Required Technical Skills
• Expertise in IT Service Management (ITSM) frameworks such as ITIL.
• Strong understanding of IT infrastructure, software development, and ODC specific networking (VPNs, MPLS, SD WAN etc.) and delivery methodologies.
• Deep understanding of IT Networking, Cloud and various types of VPN solutions
• Familiarity with Windows based desktop and virtualization solutions

Other Requirements:

• The role has a global scope and requires periodic early or late meetings to support global stakeholders and to manage escalated issues. Some minimal travel may be required to support planned activities.

Education:

• Bachelor’s degree in Computer Science, Information Technology or any related field.

Experience:

• Approximately 3 years of experience as a Technical Product Manager role and 8+ years in Information Technology roles

Certification Requirements:

• ITIL Foundation
• Agile/Product certifications strongly desired

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.