Service Process Specialist jobs at Ey in India, Bengaluru

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

As an Automation Test Engineer, you will be accountable & responsible to perform automation expediency, suggest automation approaches, build automation framework, automate manual test cases, maintain and execute regression tests ensuring all automation needs are properly met and aligned to the customer expectation. The role demands expertise on automation tools like Selenium, Protractor. Candidate should have knowledge on TestNG and Cucumber BDD Frameworks to conduct automation testing on web and mobile applications. Should be expert in Java. Added advantage to have knowledge on vb scripting and pythonYour key responsibilities

Skills and attributes for success

• Framework Architecture development/enhancement
• Building Framework components and libraries
• Strong Experience in Automating Web Application Testing using Selenium Webdriver with TestNG Framework
• Strong knowledge on webservice automation using Rest Assured
• Strong knowledge on Protractor
• Knowledge on Mobile application testing using appium
• Designing & Implementing Test Automation Strategy
• Creating Automation Test Plan and getting approvals
• Automation Framework Design and Implementation
• Creating, Organizing, and managing Test Automation Resources
• Creating, Enhancing, debugging and Running Test Cases
• Providing Automation Test Estimations
• Organizing, monitoring defect management process
• Handling changes and conducting Regression Testing
• Finding solutions for Object Identification issues and error handling issues
• Generated Test Summary Reports
• Co-coordinating Test team members and Development team in order to resolve the issues
• Interacting with client-side people to solve issues and update status
• Able to lead team across geographies
• Actively take part in providing automation trainings in the company
• To qualify for the role, you must have

To qualify for the role, you must have

• BE/BTech/MCA/M.Sc
• 5-10 years of automation consulting experience across multiple platforms and varied domains
• At least 5 years of experience in any of the automation tools is a must – Selenium, UFT, Protractor

Ideally, you’ll also have

.

• Hands on experience in developing frameworks on selenium frameworks like TestNG, Cucumber, Appium, Rest Assured
• Created QA Strategy and automation approach from scratch, Articulates value, ROI of automation to clients. Experience in conducting proof-of-concepts and Tool selection Should have played the role of an individual contributor, interfacing with the clients and address their business needs
• Should have excellent communication skills & should be able to articulate concisely & clearly
• Should be ready to do an individual contributor as well as Team Leader role

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Job Title: Assistant Director – Trainer

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.

The Service Adoption Trainer is responsible for developing and implementing training programs to ensure the successful adoption of new services and technologies within the organization (primarily M365, Security, Mobile and AI such as M365 Copilot). This includes creating training materials, conducting training sessions, and measuring the effectiveness of training programs.

Your key responsibilities

• Training Development: Design and develop comprehensive training programs tailored to the needs of different user groups within the organization.
• Training Delivery: Conduct training sessions to ensure users are proficient in using new services and technologies. Due to the global nature of our business, expertise is required in delivering effective and engaging virtual trainings.
• Content Creation: Develop training materials, including manuals, guides, videos (MSFT Clipchamp), and other resources to support training initiatives. Video is a particularly important format for our global audiences and site assets.
• Direct and manage training support resource
• Stakeholder Engagement: Collaborate with various stakeholders, including product managers, change managers, and service line leaders, to understand training needs and ensure alignment with organizational goals.
• Performance Measurement: Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics. Report to key stakeholders and make necessary adjustments to improve training impact.
• Continuous Improvement: Stay updated with the latest trends and best practices in training. Implement innovative training methods to enhance user engagement and learning.

This is a non-client facing role, with great flexibility to work from a home office with limited travel.

This role is guided by the BRM Service Adoption Content Lead.

Skills and attributes for success

The role requires an understanding of enterprise services and technologies to develop robust training programs tailored for various audiences (business and technical). The successful candidate must be comfortable training large groups of disparate users virtually in an enthusiastic and energetic manner. The role also requires tracking attendance from training programs and willingness to adjust based on user feedback.

To qualify for the role you must have

• 5 years of experience developing and delivering training programs, preferably in a corporate or technology-driven environment.
• Strong US English communication and presentation skills, proficiency in creating training materials, and the ability to engage and motivate learners
• Video production experience (MSFT ClipChamp)
• College degree in education, training, human resources, or a related discipline
• Experience developing large scale training programs that includes behavioural changes as well as technology awareness
• Awareness of requirements for select training programs to be eligible for continuing education credit such as CE or CPE
• Previous project / program work in the areas of end-user technology adoption, mobile, security and/or Microsoft M365 products and services
• Exceptional communication skills, both written and verbal for leaders and end users
• Team player mindset, able to work collaboratively with and through others

Ideally, you’ll also have

• Experience with learning management systems (LMS) and other training tools
• Excellent active listening skills
• Experience establishing and maintaining active knowledge of the broad and complex EY technology estate
• Strong verbal and written skills with the ability to draft effective, business-ready training materials
• Advanced interpersonal and stakeholder management skills
• Experience with content production and planning calendars

What we offer

As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be accepted for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

There really is no average day in this role, since every client will have multi-faceted challenges and a distinct business environment. What it means is that you’ll have an opportunity to learn and adapt to our clients’ cultures and contribute towards developing unique solutions that are tailored to individual engagements. Whichever industry or client you’re working with, you’ll have plenty of opportunities to expand your business network and transform yourself into a truly global professional.

This is client-facing role in a rapidly growing practice, where you’ll build client relationships with key stakeholders, including management executives for some of the most globally recognized brands. It makes this the perfect place to gain a deeper understanding of complex businesses transactions, all the while recommending solutions to some of the most pressing business challenges and process inefficiencies. You'll also team with our performance improvement professionals in multidisciplinary engagements, helping major global clients transform and sustain business performance. The team is focused on leveraging emerging technologies like Robotics, AI, Advanced Analytics to enhance various Internal Audit and internal control solutions being provided to the client and actively work in building multiple tools and assets for efficient and effective client delivery. By plugging into our market-leading global network, you'll gain the experience you need to become an exceptional Risk Advisor

Market, Leadership and Growth

• Executive-level skills in client relationship management and the ability to hold conversations with senior management executives;
• Partnering with onshore teams to understand client’s business & related industry issues / trends and conduct Internal audits and internal control engagements for global clients;
• Market Leadership;
• Participate in key business development efforts;
• Support the practice in building the Consumer Products & Retail (CPR) Sector (across Omnichannel customer experience optimization) within the Enterprise Risk Team;
• Knowledge of regulatory compliances - OSHA, FDA regulations (FSMA), CPSC, FPLA regulations etc.
• Support multiple innovation initiatives to enhance existing solutions leveraging emerging technologies like Robotics, AI, Advanced Analytics;
• Collaborating with colleagues across multiple service lines, sharing your knowledge and experience to guide business decisions;
• Monitoring industry news, tools and trends while suggesting potential risks, as well as opportunities to improve the way we work;
• Collaborating with global Sector leads/ teams across the regions to help grow the CPR Sector Accounts across solutions
• Opportunity of active participation in CPR Sector pursuits to bring in/ display the sector skillset within the team/ solutions/ enablers to bring the differentiation to the pursuit; and
• Support in building strategy around growing EYs and GDS footprint in the CPR Sector space, increasing GDS integration on the accounts.

Quality delivery

• Independently manage client assignments with minimal supervision;
• Manage multiple assignments and related project teams;
• Meet quality guidelines within the established turnaround time (or allotted budget) for assigned requests;
• Constantly monitor project progress, manage risk and verify key stakeholders are kept informed about progress and expected outcomes;
• Demonstrate application and solution-based approach to problem solving while executing client engagements and documenting working papers;
• Anticipate and identify engagement related risks and escalate issues as appropriate on a timely basis; and
• Identify process gaps and accordingly provide recommendation in areas requiring improvement based on the client's business process and industry practice.

Operational Excellence

• Suggest ideas on improving engagement productivity and identify opportunities for improving client service; and
• Manage engagement budgets and ensure compliance with engagement plans and internal quality & risk management procedures.

Skills and attributes for success

• Exceptional command on spoken and written English;
• Globally mobile and flexible to travel to onsite locations;
• Highly analytical, organized and meticulous consulting skills;
• Strong academic history (degree in Business, Accounting, or similar work experience in similar industry, Big 4 preferred);
• Proficient in MS-Office Suite, data analysis & validation;
• Team player with strong interpersonal skills; and
• Ability to prioritize deliverables effectively in order to achieve optimum results.

To qualify for the role, you must have:

• More than 2-6 years of a “Big 4” or professional firm or professional industry experience in risk, internal audit, internal controls;
• Specialization in handling engagements in the CPR sector
• Should have experience of working on areas (but not limited to) E-commerce platform implementation and optimization, Retail analytics and business intelligence, Supply Chain Management, Warehouse and distribution center operations, Transportation and logistics optimization, Inventory Management, Marketing & Sales management, Product Lifecycle Management, Sourcing & Procurement, Pricing & Promotions, Discount and cashback strategies, Customer Relationship Management (CRM), Sustainability and ethical sourcing practices, Retail Operations, Consumer insights and analytics, Sales channel optimization (e.g., direct-to-consumer, brick-and-mortar), Omnichannel customer experience optimization;
• Knowledge of regulatory compliances - OSHA, FDA regulations (FSMA), CPSC, FPLA regulations etc.
• Strong academic history (degree in Business, Accounting, Engineering or similar);
• Strong multi-project management skills;
• Skilled at collaborating, motivating and guiding high performance teams;
• Cognitive problem-solving capabilities, quick decision making skills and ability to handle complex situations with a calm demeanor;
• Exceptional command on spoken and written English;
• Globally mobile and flexible to travel to onsite locations;
• Team player with strong interpersonal skills; and
• Ability to think differently and innovate.

Ideally, you’ll also have

• Responsible for the performance and appraisal of direct reports, including training and developing necessary skill sets to enable them to grow in their careers;
• Mentor and coach junior team members, enabling them to meet their performance goals and successfully grow their careers;

• Run sector focused upskilling programs to train the team on latest solutions/ technologies in the CPR Sector;
• Support in building new sector focused solutions in collaboration with the Global sector teams/ GDS sector leads to enhance the GDS Play in the CPR Sector; and
• Lead delivery of big sector accounts to ensure display of sector depth and knowledge to onshore, stabilizing the GDS play in the account.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment; and
• Opportunities to work with EY Risk -Internal Audit practices global with leading businesses across a range of industries.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around;
• Opportunities to develop new skills and progress your career; and
• The freedom and flexibility to handle your role in a way that’s right for you.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

• Conceptualize and produce multimedia collaterals including motion graphic content for websites, e-learning modules, internal SharePoint sites, and for social media platforms
• Communicate effectively with customers while understanding design briefs and sharing ideas
• Provide unique, innovative, and effective design concepts to customers
• Meet and exceed defined expectations in terms of aesthetics, quality, turnaround time and efficiency
• Adhere to EY brand standards and remain cognizant of visual as well as verbal guidelines
• Mentor junior team members on best practices around applying creativity in production environment
• Stay up-to-date with latest design trends, socialize and advocate the same to teams/customers
• Seamlessly manage multiple creative projects simultaneously
• Work with minimal supervision and guidance

Skills and attributes for success

• A user-centric mindset with creative, innovative and analytical approach
• Working knowledge of creating high-end visual animations, footage-based videos, explainer videos and animated content for different platforms.
• Excellent communication (comprehension, verbal and written) and interpersonal skills with the ability to communicate and persuade
• Exceptional attention to detail
• Ability to interact effectively and positively in a fast-paced environment
• Understanding of current and future visual trends
• Aptitude for art direction

To qualify for the role, you must have

• Bachelor’s degree/College diploma (preferably in Graphic Design and/or related discipline)*
• Proficiency in Adobe Animate, After Effects, Premiere Pro, Adobe Illustrator and Photoshop with strong motion graphics animation capability
• Strong visual design capability
• 5+ years of relevant experience
• *Location specific qualification requirements may differ for Manila, Poland, and Argentina. Kindly consult with respective Talent SPOCs for specific information.

Ideally, you’ll also have

• Intermediate/basic knowledge of C4D/Maya/3ds Max/Blender and Unity 3D game engine
• Team management experience

Technologies and Tools

• Adobe Animate, After Effects, Premiere Pro, Adobe Illustrator and Photoshop with strong motion graphics animation capability

What we look for

• Passion to tell stories through the power of visuals
• Creative problem-solving mindset with a flexible can-do attitude
• Self-starter with the ability to understand and translate verbal ideas into impactful, cohesive outputs
• Experience working with global clients
• Confidence, maturity, and ability to build strong client relationships
• A strong team player who is comfortable working collaboratively with others

What we offer

EY GDS is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to creative consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

We are seeking an experienced Confluent Kafka Administrator to manage and maintain our Kafka infrastructure. The ideal candidate will have a minimum of 5-8 years of experience with Confluent Kafka and a strong background in data streaming and real-time data processing.

Your key responsibilities

• Kafka Cluster Management : Install, configure, and manage Kafka clusters, including Confluent Kafka components.
• Monitoring and Performance Tuning : Monitor Kafka clusters for performance, reliability, and capacity planning. Optimize Kafka performance and troubleshoot issues.
• Security : Implement and manage security measures for Kafka clusters, including encryption, authentication, and authorization.
• Data Integration : Work with development teams to integrate Kafka with various data sources and sinks.
• Upgrades and Patching : Plan and execute upgrades and patches for Kafka clusters to ensure they are up-to-date with the latest features and security fixes.
• Disaster Recovery : Develop and maintain disaster recovery plans for Kafka clusters.
• Documentation : Create and maintain documentation for Kafka configurations, processes, and procedures.
• Support : Provide support for Kafka-related issues and work closely with other teams to resolve any problems.
• Topic Management : Manage Kafka topics, including adding and removing topic configurations, setting cleanup policies, and configuring retention times.

• Support 24/7 shift coverage for BAU production support. Ready to work in Shift and flexible to work on weekends.

Skills and attributes for success

• Experience: Minimum of 5 years of experience with Confluent Kafka.
• Technical Skills: Strong knowledge of Kafka architecture, Kraft mode (Kafka Raft), Kafka Connect, Kafka Streams, and KSQL.
• Scripting and Automation: Proficiency in scripting languages (e.g., Python, Bash) and automation tools (e.g., Ansible, Terraform).
• Monitoring Tools: Experience with monitoring tools like Prometheus, Grafana, Dynatrace, and Splunk ITSI.
• Security: Knowledge of security best practices for Kafka, including SSL/TLS, Kerberos, and RBAC.
• Problem-Solving: Strong analytical and problem-solving skills.
• Communication: Excellent communication and collaboration skills.

To qualify for the role, you must have

• Certifications : Confluent Certified Administrator or Developer.
• Cloud Experience : Experience with cloud platforms (e.g., AWS) and managing Kafka in cloud environments.
• DevOps : Familiarity with DevOps practices and tools.
• Database Knowledge : Experience with databases such as PostgreSQL, MySQL, or MongoDB.
• Big Data Technologies : Familiarity with big data technologies like Hadoop, Spark, or Flink.
• Containerization and Orchestration : Experience with Docker and Kubernetes.
• CI/CD Pipelines : Knowledge of continuous integration and continuous deployment (CI/CD) pipelines.
• Agile Methodologies : Experience working in Agile development environments.

Soft Skills:

Strong leadership, project management, and mentoring skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Job Title: ML Ops Specialist - Senior

3-7 years

Key Responsibilities:

• Design, implement, and manage ML Ops pipelines to streamline the deployment and monitoring of machine learning models in production.
• Collaborate with data scientists and engineers to ensure smooth integration of ML models into existing systems and workflows.
• Utilize Azure services for deploying, managing, and scaling machine learning applications and infrastructure.
• Monitor model performance and implement strategies for continuous improvement and optimization.
• Develop and maintain documentation for ML Ops processes, workflows, and best practices.
• Implement AI Ops practices to enhance operational efficiency and reliability of AI systems.
• Troubleshoot and resolve issues related to model deployment, performance, and data quality.
• Stay updated on industry trends and advancements in ML Ops and AI Ops, recommending best practices for implementation.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.
• 3-7 years of experience in ML Ops and AI Ops, preferably in the banking and insurance sectors.
• Proficiency in programming languages such as Python or R, with experience in ML frameworks (e.g., TensorFlow, PyTorch).
• Strong understanding of Azure services related to machine learning (e.g., Azure Machine Learning, Azure DevOps).
• Experience with CI/CD practices for machine learning model deployment.
• Excellent analytical and problem-solving skills, with a focus on delivering reliable AI solutions.
• Strong communication skills and the ability to work effectively in a collaborative environment.

Preferred Skills:

• Familiarity with containerization technologies (e.g., Docker, Kubernetes) for deploying ML models.
• Knowledge of data governance and compliance standards in the banking and insurance sectors.
• Experience with monitoring and logging tools for AI systems.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Key Responsibilities

• Lead the setup, operation, and support of all AV and immersive systems for client visits to the CEC, executive briefings, live events, and studio productions.
• Serve as the primary technical point of contact for AV-related queries, delivering polished, proactive, and professional support to clients, facilitators, and centre staff.
• Represent the centre with confidence and poise in front of clients and visitors, ensuring a consistently outstanding customer experience.
• Provide Level 1 (L1) support for the green room studio, including basic troubleshooting of broadcast cameras, chroma key (green screen) environments, lighting, audio, and streaming equipment; coordinate with specialist vendors and service providers for advanced studio support, maintenance, and upgrades; ensure the studio is ready for use, performing routine checks and escalating complex issues as required.
• Operate, maintain, and troubleshoot a wide range of AV technologies, including LED video walls, interactive touch displays, projectors, sound systems, digital signage, transparent OLEDs, spatial displays, and more.
• Support and maintain immersive and specialty systems such as holographic displays, Pufferfish spheres, Looking Glass 3D, AR/VR devices, and robotics (e.g., Temi, Unitree).
• Provide support for Microsoft Teams Rooms (MTR) systems and assist with Teams call setup, connectivity, and troubleshooting.
• Perform regular system checks, preventive maintenance, and basic repairs to ensure optimal performance and reliability.
• Liaise and coordinate with external AV vendors, technology partners, the backend AV specialist, and creative teams for advanced troubleshooting, warranty support, upgrades, new installations, continuous improvement initiatives, and to ensure timely, high-quality service delivery and seamless integration of new technologies.
• Maintain accurate records of AV system configurations, cabling, and maintenance activities, ensuring compliance with safety and operational standards.

Required Qualifications & Skills

• AV certifications (e.g., CTS, Dante, Crestron, Extron) – required
• 7–10 years of hands-on experience in AV support, event technology, or immersive experience environments, with significant exposure to studio/broadcast environments (especially green room/chroma key production) and direct vendor management
• Medium-level networking knowledge, including AV networking and AV-over-IP – required
• Strong troubleshooting skills across hardware, audio, video, and streaming platforms
• Experience with Microsoft Teams Rooms (MTR), Teams call support, and projection mapping technologies
• Excellent communication and stakeholder management skills
• Ability to work independently and collaboratively in a dynamic, client-facing environment
• Fluent in English

Desirable Qualifications

• Network certifications (e.g., CompTIA Network+, Cisco CCNA)
• Experience with mobile event setups and remote collaboration tools
• Familiarity with data security and compliance frameworks

What We Offer

• A dynamic and innovative work environment at the forefront of AV and immersive technology
• Opportunities to work with global teams and cutting-edge tools
• A platform to influence and shape the future of immersive client experiences