Secure Access Service Owner jobs at Ey in India, Bengaluru

Job Title: Assistant Director – Trainer

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.

The Service Adoption Trainer is responsible for developing and implementing training programs to ensure the successful adoption of new services and technologies within the organization (primarily M365, Security, Mobile and AI such as M365 Copilot). This includes creating training materials, conducting training sessions, and measuring the effectiveness of training programs.

Your key responsibilities

• Training Development: Design and develop comprehensive training programs tailored to the needs of different user groups within the organization.
• Training Delivery: Conduct training sessions to ensure users are proficient in using new services and technologies. Due to the global nature of our business, expertise is required in delivering effective and engaging virtual trainings.
• Content Creation: Develop training materials, including manuals, guides, videos (MSFT Clipchamp), and other resources to support training initiatives. Video is a particularly important format for our global audiences and site assets.
• Direct and manage training support resource
• Stakeholder Engagement: Collaborate with various stakeholders, including product managers, change managers, and service line leaders, to understand training needs and ensure alignment with organizational goals.
• Performance Measurement: Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics. Report to key stakeholders and make necessary adjustments to improve training impact.
• Continuous Improvement: Stay updated with the latest trends and best practices in training. Implement innovative training methods to enhance user engagement and learning.

This is a non-client facing role, with great flexibility to work from a home office with limited travel.

This role is guided by the BRM Service Adoption Content Lead.

Skills and attributes for success

The role requires an understanding of enterprise services and technologies to develop robust training programs tailored for various audiences (business and technical). The successful candidate must be comfortable training large groups of disparate users virtually in an enthusiastic and energetic manner. The role also requires tracking attendance from training programs and willingness to adjust based on user feedback.

To qualify for the role you must have

• 5 years of experience developing and delivering training programs, preferably in a corporate or technology-driven environment.
• Strong US English communication and presentation skills, proficiency in creating training materials, and the ability to engage and motivate learners
• Video production experience (MSFT ClipChamp)
• College degree in education, training, human resources, or a related discipline
• Experience developing large scale training programs that includes behavioural changes as well as technology awareness
• Awareness of requirements for select training programs to be eligible for continuing education credit such as CE or CPE
• Previous project / program work in the areas of end-user technology adoption, mobile, security and/or Microsoft M365 products and services
• Exceptional communication skills, both written and verbal for leaders and end users
• Team player mindset, able to work collaboratively with and through others

Ideally, you’ll also have

• Experience with learning management systems (LMS) and other training tools
• Excellent active listening skills
• Experience establishing and maintaining active knowledge of the broad and complex EY technology estate
• Strong verbal and written skills with the ability to draft effective, business-ready training materials
• Advanced interpersonal and stakeholder management skills
• Experience with content production and planning calendars

What we offer

As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be accepted for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

We are seeking an experienced Confluent Kafka Administrator to manage and maintain our Kafka infrastructure. The ideal candidate will have a minimum of 5-8 years of experience with Confluent Kafka and a strong background in data streaming and real-time data processing.

Your key responsibilities

• Kafka Cluster Management : Install, configure, and manage Kafka clusters, including Confluent Kafka components.
• Monitoring and Performance Tuning : Monitor Kafka clusters for performance, reliability, and capacity planning. Optimize Kafka performance and troubleshoot issues.
• Security : Implement and manage security measures for Kafka clusters, including encryption, authentication, and authorization.
• Data Integration : Work with development teams to integrate Kafka with various data sources and sinks.
• Upgrades and Patching : Plan and execute upgrades and patches for Kafka clusters to ensure they are up-to-date with the latest features and security fixes.
• Disaster Recovery : Develop and maintain disaster recovery plans for Kafka clusters.
• Documentation : Create and maintain documentation for Kafka configurations, processes, and procedures.
• Support : Provide support for Kafka-related issues and work closely with other teams to resolve any problems.
• Topic Management : Manage Kafka topics, including adding and removing topic configurations, setting cleanup policies, and configuring retention times.

• Support 24/7 shift coverage for BAU production support. Ready to work in Shift and flexible to work on weekends.

Skills and attributes for success

• Experience: Minimum of 5 years of experience with Confluent Kafka.
• Technical Skills: Strong knowledge of Kafka architecture, Kraft mode (Kafka Raft), Kafka Connect, Kafka Streams, and KSQL.
• Scripting and Automation: Proficiency in scripting languages (e.g., Python, Bash) and automation tools (e.g., Ansible, Terraform).
• Monitoring Tools: Experience with monitoring tools like Prometheus, Grafana, Dynatrace, and Splunk ITSI.
• Security: Knowledge of security best practices for Kafka, including SSL/TLS, Kerberos, and RBAC.
• Problem-Solving: Strong analytical and problem-solving skills.
• Communication: Excellent communication and collaboration skills.

To qualify for the role, you must have

• Certifications : Confluent Certified Administrator or Developer.
• Cloud Experience : Experience with cloud platforms (e.g., AWS) and managing Kafka in cloud environments.
• DevOps : Familiarity with DevOps practices and tools.
• Database Knowledge : Experience with databases such as PostgreSQL, MySQL, or MongoDB.
• Big Data Technologies : Familiarity with big data technologies like Hadoop, Spark, or Flink.
• Containerization and Orchestration : Experience with Docker and Kubernetes.
• CI/CD Pipelines : Knowledge of continuous integration and continuous deployment (CI/CD) pipelines.
• Agile Methodologies : Experience working in Agile development environments.

Soft Skills:

Strong leadership, project management, and mentoring skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

TTT – ServiceNow developer– Tax Staff

Ever-increasing regulations require tax departments to gather, organize and analyse more data than ever before. Often the data necessary to satisfy these ever-increasing and complex regulations must be collected from a variety of systems and departments throughout an organization. Effectively and efficiently handling the variety and volume of data is often extremely challenging and time consuming for a company.

Key Functions:

• Module with ITSM, Custom application, integration, Service Portal, CSM are the recommended.
• Work as part of an agile team developing, designing, and implementing new application modules, workflows, and catalog requests
• Build custom applications in ServiceNow by defining custom data tables, user interface and adding business logic
• Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, Contract management, Resource management, ITFM CMDB, Asset Management, Change Management, Custom Development, etc.
• Integration with 3rd party application, working experience in scripted REST API, SOAP etc.
• Must have worked on ServiceNow version upgrade.
• Experience in developing the Application functionalities using HTML, CSS and Angular JS.
• Experience in designing and development of UI using ServiceNow.
• Experience in ServiceNow Widgets, Client-side scripting, Server-side scripting and ITSM modules
• Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and configure workflow
• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
• Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
• Participate in ongoing production support and end user support
• Very Strong communication skills, both written and verbal

Suggested technical certification

• ServiceNow admin certification
• Micro Certifications in ServiceNow concepts are advantageous
• Hands on day-to-day management of multiple ServiceNow instances, including managing major releases and patches, managing the SDLC release processes and implementing code into the platform to solve ever-changing needs.
• Minimum 1-3 years of coding, testing and implementing ServiceNow as a technical resource.
• Proficient using REST Web Service APIs
• Strong working knowledge of enterprise integration architecture and enterprise application
• Experience developing workflows, Business Rules, ACLS, Client Scripts, Script Includes, UI Policies, Date Policies, UI Actions, and table extension in ServiceNow.

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Roles and Responsibilities:

• Lead and manage multiple market access projects across diverse therapy areas (significant oncology experience will be preferable)
• Drive secondary research to build foundational knowledge for primary market research and strategic analysis.
• Review and refine materials for primary market research including screeners, discussion guides, stimulus, discussion guide, pre-read material.
• Lead qualitative interviews with HCPs, KOLs, and ex-payers to extract actionable insights.
• Lead the analysis of the outputs from the interviews to tease out key insights, identify trends, and generate solutions to answer the research problem.
• Prepare and lead client calls, workshops, and presentations to communicate findings and recommendations.
• Develop and present high-impact client deliverables including strategic decks, and executive summaries.
• Mentor and guide junior team members, fostering skill development and quality delivery.
• Promote a culture of excellence, collaboration, and continuous learning within the team.
• Leverage findings to develop an impactful client presentation deck and final reports to answer key client questions and develop strategic outputs.
• Participate and co-moderate in and moderate workshops (virtual and in-person), such as ad-boards, evidence generation workshops, and other such workshops.

Key Competencies:

• Strong business analysis skills with experience in life sciences strategy, commercial strategy consulting, and market access.
• Deep understanding of market access in Europe and the UK including HTA rules, IRP, the impact of EU-HTA regulations and other such topics that has an impact on the access and pricing of existing and upcoming therapies
• Excellent communication and storytelling abilities to present data and insights to senior stakeholders and clients in a clear and compelling manner.
• Ability to manage multiple priorities independently and deliver high-quality outputs under tight deadlines.

Desired Skills and Experience:

• Extensive experience in market access-related projects such as payer strategy, pricing research, evidence generation planning, mock negotiation workshops, advisory boards, and value story development
• Drive proposal development and provide directions to team members on the methodology to be proposed, background section and other key information to be included
• Drive development of thought leadership articles, ISPOR publications on key topics in the market access space

Minimum Qualifications:

• Bachelor's/ Master's degree in life sciences-related fields such as pharmaceutics, pharmaceutical chemistry, pharmacology, biotechnology from top-tier institutes
• An MBA (in Pharma/healthcare/general) is preferred but not mandatory.

Other requirements:

• Relevant analytical experience in life sciences commercial strategy consulting.
• Experience working across a broad range of projects in therapy areas like oncology, immunology and rare diseases
• Strong verbal and written communication skills.
• Proactiveness and passion for tackling new challenges.
• Personal drive and positive work ethic to deliver results in demanding situations.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Technology Consulting, Service Delivery Center, Senior Analyst – ServiceNow

You’ll get to work on cutting-edge, disruptive technologies and assist with building and implementing new technology solutions and products to address challenges faced by the banking industry.

Skills and attributes for success

• Assist the technical Lead on implementation project teams, directing other technical consultants and testers.
• Assist Engagement Lead in workshops to gather agile user stories/epics/features using ServiceNow Agile or client-preferred Agile software.
• Direct customers on best practices across ServiceNow products and platforms.
• Develop Offerings, Solutions, and Designs for product implementations.
• Deliver Application UI Configuration and Workflow Configuration.
• Development of client-specific reporting needs, including Performance Analytics.
• Interface with ServiceNow technical product teams as needed.
• Prepare all client-facing and internal deliverables that are technology-related.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
• Collaborate and contribute to creating, deploying, and maintaining Technical Best Practices and Standards.
• Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes.

• Collaborate with client teams to understand and capture business requirements and translate them into technical requirements for ServiceNow configuration.
• Assist in designing and configuring a detailed end to end integration architecture using FSO capabilities and other core systems including any custom integration requirements utilizing REST and SOAP APIs as applicable

To qualify for the role, you must have

• Minimum 3 years of demonstrated experience as a key technical resource leading the development of solutions in client environments.
• 3+ years of ServiceNow implementation experience with CSM implementations in a client consulting environment is required.
• 1+ years of ServiceNow implementation experience with FSO implementations in a client consulting environment is required.
• Proficiency with Agile project management and delivery methodologies.
• Demonstrated hands-on experience in technical consulting and client-facing roles required
• A bachelor's degree from an accredited college or university is preferred. Certifications in Certified ServiceNow Administrator (CSA), Certified Implementation Specialist (CIS-CSM, and Application Developer (CAD).
• Industry Certifications, including SAFe Product Owner, SAFe Implementer, SAFe Agilist, and Scrum Master, are also preferred.
• Maintain all certifications and micro certifications and continual progression in developer learning plans.
• Excellent oral and written communication skills with the ability to present and articulately explain technical information.
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs.
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all critical technical decisions during project delivery.
• Experience with spokes and integration hub
• Experience with implementing Disputes on ServiceNow FSO is preferred.

Ideally, you’ll also have

• Experience with ServiceNow Next in UI design configuration, implementation, development, standard list/form/navigation updates, workflows, instance management, and creating tables and fields, working with remote tables, playbooks.
• Experience with SDLC, Agile Scrum, SAFe, and Kanban methodologies. Excellent communication skills, team player, drives processes, and actively owns deliverables.
• Deep understanding of ServiceNow Platform end-to-end delivery processes; advanced functional and technical knowledge of the ServiceNow FSO, CSM best practices.
• Familiarity with the platform data model including CSM, data analytics, data reporting, ServiceNow Process; strong process development, facilitating requirements for ServiceNow implementations and ServiceNow integration (SOAP, REST, XML), automation, and workflows.
• Demonstrated knowledge in the creation and modification of various Access Controls (ACLs), Business Rules, Scripting, Ajax Query, Glide Scripting, Jelly Scripts, Java Scripting, UI Policies; Service Portals (Widgets, Server Scripting, Client Scripting, JavaScript, HTML, CSS, SQL, Portal Configuration); ServiceNow version experience; Yokohama, Xanadu, Vancouver, Tokyo, San Diego, Rome
• Strong interest in cloud computing and related technologies, including SaaS, PaaS, and IaaS.

What We Offer

We offer a competitive compensation package where you will be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you will decide how much vacation time you need based on your circumstances. You will also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Plus, we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: We will give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: We will be embraced for who we are and empowered to use our voices to help others find theirs.

Unsure if you meet all the job description qualifications but are deeply excited about the role? We still encourage you to apply!

Job Summary:

: 2.5 to 5 years

Roles and Responsibilities:

• Conduct secondary research to help the team build materials for primary market research and other background slides.
• Create therapy area overviews, including disease background, simplify treatment algorithms from NCCN and other such bodies, identify unmet needs, and develop a competitive landscape.
• Utilize the disease background slides to identify gaps in the research and develop materials, including a discussion guide, screener, pre-read, and stimulus, to enable primary market research with KOLs and payers.
• Conduct and participate in primary interviews to gather insights from experts regarding the therapy area, implications for the client's drugs, perception of the TPP, and identify key opportunities and challenges.
• Analyse outputs from the interviews to tease out key insights, identify trends, and generate solutions to answer the research problem.
• Leverage findings from secondary and primary market research to develop an impactful client presentation deck and final reports to answer key client questions and develop strategic outputs.
• Participate in and moderate workshops (virtual and in-person), such as ad-boards, evidence generation workshops, and other such workshops.
• Prepare materials for scheduled catch-up calls with clients and present findings.
• Present findings and recommendations to internal stakeholders and executive leadership

Key Competencies:

• Strong business analysis skills with experience in life sciences strategy, commercial strategy consulting, and market access.
• Good knowledge of market access in Europe, including HTA rules in top markets, IRP, the impact of EU-HTA regulations, and experience in participating/moderating advisory boards and other workshops.
• Excellent communication, facilitation, and stakeholder management skills.
• Therapeutic area-specific expertise.
• Advanced MS Excel skills.

Desired Skills and Experience:

• Extensive experience in commercial strategy projects related to opportunity assessment, strategic and tactical brand plans, TPP research, and policy-shaping advisory.
• Extensive experience in market access-related projects such as payer strategy, pricing research, evidence generation planning, mock negotiation workshops, advisory boards, and value story development (optional, not mandatory).
• Strong verbal and written communication skills.
• Ability to manage tasks independently and proactively.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations.

Minimum Qualifications:

• Bachelor's/ Master's degree in life sciences-related fields such as pharmaceutics, pharmaceutical chemistry, pharmacology, biotechnology from top-tier institutes
• An MBA (in Pharma/healthcare/general) is preferred but not mandatory.

Preferred Qualifications:

• Relevant analytical experience in life sciences commercial strategy consulting.
• Experience working across a broad range of projects in therapy areas like oncology, immunology, rare diseases, and cardiovascular diseases.
• Strong verbal and written communication skills.
• Proactiveness and passion for tackling new challenges.
• Personal drive and positive work ethic to deliver results in demanding situations.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Position Visual Communication Designer, GDS PAS Tax, India

Education Any recognized Master’s or Bachelor’s degree in Graphic Design, visual communication or related field. Certifications in UI/UX design or design software is desirable

Experience Minimum 2 years of strong work experience in a consulting environment in visual or graphic design

Key Responsibilities:

• Translate complex ideas into intuitive, visually engaging graphics that improve comprehension and retention.
• Develop creative assets from concept to completion, ensuring consistency with branding guidelines.
• Design and conceptualize branding materials including brochures, placemats, illustrations, layouts, infographics, proposals, on-screen presentations, short videos, and social media collaterals.
• Collaborate with stakeholders to understand project needs and deliver editable, professional outputs.
• Create storyboards, format client proposals, advisory decks, slip sheets and internal presentations.
• Create infographics, flowcharts, and process diagrams using Visio to visually represent complex information.
• Maintain and update reusable design templates and support print-ready brochure creation when required.
• Manage multiple projects simultaneously while meeting tight deadlines.
• Apply design thinking and communication design principles to enhance visual storytelling.
• Keep up with current design trends and advocate their adoption across teams and clients.
• Drive creativity through the integration of AI tools and techniques in design workflows.
• Required Skillset & Qualifications:
• Tools & Platforms – Preferred Proficiency:
• Design & Layout: Adobe Illustrator, Photoshop, InDesign, After Effects (basic)
• Presentation & Documentation: Microsoft PowerPoint, Word, Excel, Adobe Document Cloud
• Learning & Video Tools: Synthesia, Captivate, Articulate Storyline
• Collaboration & Visualization: Miro, Visio
• Storyboarding & Video Editing: Strong foundational skills in storyboarding and video editing

Preferred Skills and Characteristics:

• Strong understanding of design principles, layout, typography, and visual hierarchy.
• Ability to produce clean, professional, and editable designs.
• Experience in implementing branding and style guides.
• Excellent communication and collaboration abilities.
• Ability to interpret and incorporate feedback from consultants, managers, and partners.
• Professional demeanour and responsiveness in a fast-paced environment.
• Fluency in English with clear, professional communication skills.
• Exceptional attention to detail and organizational skills.
• Efficient and quality-focused work style.
• Strong multitasking and prioritization abilities.
• Proactive mindset with a focus on continuous improvement and innovation.
• Demonstrates integrity, adaptability, and a strong work ethic in global, cross-functional teams.

What We Offer:

• The chance to work with a global team of experts in a leading professional services organization.
• A challenging and rewarding role in a dynamic and international work environment.
• Opportunities for personal and professional development.
• Competitive salary and benefits package.
• A supportive and collaborative team culture.