Sap Service Management - Manager jobs at Ey in India, Bengaluru

Job Title: Assistant Director – Trainer

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.

The Service Adoption Trainer is responsible for developing and implementing training programs to ensure the successful adoption of new services and technologies within the organization (primarily M365, Security, Mobile and AI such as M365 Copilot). This includes creating training materials, conducting training sessions, and measuring the effectiveness of training programs.

Your key responsibilities

• Training Development: Design and develop comprehensive training programs tailored to the needs of different user groups within the organization.
• Training Delivery: Conduct training sessions to ensure users are proficient in using new services and technologies. Due to the global nature of our business, expertise is required in delivering effective and engaging virtual trainings.
• Content Creation: Develop training materials, including manuals, guides, videos (MSFT Clipchamp), and other resources to support training initiatives. Video is a particularly important format for our global audiences and site assets.
• Direct and manage training support resource
• Stakeholder Engagement: Collaborate with various stakeholders, including product managers, change managers, and service line leaders, to understand training needs and ensure alignment with organizational goals.
• Performance Measurement: Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics. Report to key stakeholders and make necessary adjustments to improve training impact.
• Continuous Improvement: Stay updated with the latest trends and best practices in training. Implement innovative training methods to enhance user engagement and learning.

This is a non-client facing role, with great flexibility to work from a home office with limited travel.

This role is guided by the BRM Service Adoption Content Lead.

Skills and attributes for success

The role requires an understanding of enterprise services and technologies to develop robust training programs tailored for various audiences (business and technical). The successful candidate must be comfortable training large groups of disparate users virtually in an enthusiastic and energetic manner. The role also requires tracking attendance from training programs and willingness to adjust based on user feedback.

To qualify for the role you must have

• 5 years of experience developing and delivering training programs, preferably in a corporate or technology-driven environment.
• Strong US English communication and presentation skills, proficiency in creating training materials, and the ability to engage and motivate learners
• Video production experience (MSFT ClipChamp)
• College degree in education, training, human resources, or a related discipline
• Experience developing large scale training programs that includes behavioural changes as well as technology awareness
• Awareness of requirements for select training programs to be eligible for continuing education credit such as CE or CPE
• Previous project / program work in the areas of end-user technology adoption, mobile, security and/or Microsoft M365 products and services
• Exceptional communication skills, both written and verbal for leaders and end users
• Team player mindset, able to work collaboratively with and through others

Ideally, you’ll also have

• Experience with learning management systems (LMS) and other training tools
• Excellent active listening skills
• Experience establishing and maintaining active knowledge of the broad and complex EY technology estate
• Strong verbal and written skills with the ability to draft effective, business-ready training materials
• Advanced interpersonal and stakeholder management skills
• Experience with content production and planning calendars

What we offer

As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be accepted for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

CNS - BC - FINANCE :

It has multiple fields of play such as:

Supply Chain and Operations - we provide a unique combination of industry-specific, strategic, operational and financial insights, digital technology advances and strategic alliance partners to deliver better outcomes and also help clients effect fundamental change in their operations’ performance to support sales growth, become more cost competitive, minimize risk and ensure operational resilience.

Technical Excellence

• Demonstrated ability to analyze financial data and deliver actionable insights for clients in the TMT sector. Proficient in developing strategic frameworks to enhance business operations and drive financial performance. Experience in consulting engagements that require effective problem-solving and analytical thinking. Strong understanding of industry trends and client needs to provide tailored consulting solutions. Ability to leverage general consulting skills to lead project teams and deliver high-quality client outcomes.

Qualification

• Post Graduate Diploma in Management
• Master of Business Administration

Experience

• Financial Analysis (3+ years)

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

You’ll work as part of high-performing team on a broad range of clients and assignments that will stretch and challenge you. You’ll be encouraged and expected to take accountability and make an impact.

Your key responsibilities

• Participate in performing audit procedures, especially focusing on complex and/or specialized issues
• Collaborate to plan objectives and an audit strategy that complies with professional standards and appropriately addresses risk
• Use technology to continually learn, share knowledge with team members, and enhance service delivery

Skills and attributes for success

• Knowledge of English at intermediate level or above
• Confidence in PC use (Word, Excel, PowerPoint)
• Previous experience in external audit or accounting
• Work effectively as a team member, sharing responsibility, providing support
• Compliance with and understanding of regulatory requirements
• Involvement in preparing reports and schedules that will be delivered to clients and other parties

What we offer

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

• Get free certifications (ACCA) and enjoy national & international training.
• Get extra vacation days when public holidays fall on a weekend.
• Get plenty of discounts, perks and medical coverage.
• Free access to Udemy, EY Badgese
• EAP – Employee Assistance Program - Short term confidential counselling services for you and those who live with you.

Your key responsibilities

• You are responsible to provide leadership, functional knowledge and configuration skills to build EY Proprietary applications on top of SAP products.
• Responsible to deliver in a hybrid systems environment – primarily SAP On-Prem products, SAP Cloud Platform and SAP Cloud products.
• Responsible to deliver in the Agile process as part of a stable team
• You are also expected to engage with partners and service providers to clarify any open operational or technical questions, reporting to the EY CT SAP Domain product management function.

Skills and attributes for success

Ideally, a Person with 8 to 10 years of experience in SAP Extended Warehouse Management having expertise in E2E Implementations, Rollout, Upgrade and Support Projects in SAP ECC, SAP S/4HANA On Premise, Private Cloud and Public Cloud. Minimum 3 E2E Implementation experience is required. You will also be:

• A team player with strong analytical, communication and interpersonal skills
• Constantly updating yourself about new offerings from SAP as well as market conditions
• A winning personality and the ability to become a trusted advisor to the stakeholders
• Strong written and verbal communication skills

To qualify for the role, you must have

• Experience in requirements gathering, User Story creation and grooming, blueprint preparation, system configuration, testing, cutover, Go-live and operations.
• Experience in embedded EWM in SAP S/4HANA.
• Must have strong experience of warehouse and distribution business processes and best practices.
• Strong experience in Inbound and Outbound Process, Dock Appointment Scheduling, Cross Docking, Yard Management, Advanced Shipment Notification, Quality Management, Physical inventory, Replenishment, Slotting and Re-arranging, Wave management, Manage Batches, Serial Numbers, Packing control and Process monitoring.
• Experience in Batch management, Serialization, Quality inspection, Exception handling, Dangerous goods, Catch weight and Shelf-Life.
• Sound experience in EWM-TM integration, EWM-MM integration, EWM-SD integration, EWM-QM integration and EWM-Event Manufacturing Execution (MES).
• Experience in SAP Public Cloud and Private Cloud is a huge plus.
• Experience in Yard Management is huge plus.
• Experience in AI and Robotics will be an advantage.
• Education: Computer Science/Telecom/Electronics Engineer preferred

Ideally, you’ll also have

• Knowledge of SAP technologies for both On-Prem and Cloud offerings from SAP
• Understanding of application integration potential across SAP offerings
• Knowledge of SAP Industry Solutions
• Education in business management will be helpful

What we look for

• Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Position Overview:

This role requires a combination of hands-on technical expertise and leadership skills to manage testing efforts and drive quality assurance in complex enterprise environments.

Must have skills

• Develop and implement comprehensive test plans, test cases, and testing strategies for SAP modules and functional workflows.
• Collaborate with stakeholders to define test requirements and acceptance criteria, ensure alignment of testing processes with business goals and project timelines.
• Knowledge on testing SAP systems/modules (e.g., SAP S/4HANA, SAP Fiori, SAP ECC, SAP MM, SD, FI/CO, SAP BTP)
• Ensure testing of integrations between SAP and other enterprise applications, validate data accuracy, reports, and workflows across SAP systems.
• Identify areas for automation to improve test efficiency and coverage by segregating the test automation into multiple layers like API, UI, Data validations etc
• Perform functional, integration, regression, and end-to-end testing for SAP applications and related systems.
• Should work hands-on in designing, developing, and maintaining test automation frameworks / scripts preferably in Selenium, Playwright in Java /Python/Typescript
• Strong knowledge in git, git hub or similar repository management, defining branching strategies, merging code etc.
• Experience building or extending automation frameworks with Page Object Model, Page Factory, BDD with Cucumber etc.
• Should have knowledge in modular test architecture using design patterns like Singleton or Factory method
• Should have skills in writing exception handling logic, debug test failures using logs, screenshots, and dev tools.
• Experience in validating data sets for test automation, handling azure pipelines, executing test scripts remotely and analysing test automation results on pipelines
• Should have skills in handling data from external sources like excel, json, csv or flat files
• Skills in implementing custom logging using Log4j/SLF4J (Java) or Winston (TypeScript), generating detailed test reports using Extent Reports / Allure or custom HTML reports.
• Writing efficient locator paths and minimizing test execution time, knowledge on implementing parallel test execution using TestNG, JUnit, or Playwright Test Runner.
• Candidates should be willing to work in 60/40 ratio on Test automation and Functional Testing
• Lead and mentor testing team members, ensuring effective knowledge sharing and skill development.
• Identify, log, and track defects to closure, working with development teams to resolve issues and conduct root cause analysis for critical issues and implement preventive measures.
• Excellent communication and interpersonal abilities to interact with stakeholders effectively.
• Ability to work in fast-paced environments and manage multiple priorities

Good to have skills

• Knowledge and experiences working on Agile based projects.
• Basic to advanced knowledge of ABAP debugging, SAP cloud configurations is a plus.
• Knowledge and experiences in API test automation using Karate DSL, Rest assured will be an addon
• Skills in validating json responses, status codes, headers, json objects and handle json arrays validations will be an addon
• Experience in performance testing with Gatling, K6 will be an Addon
• Knowledge of cloud-based testing platforms (e.g., Browser Stack, Docker Containers).

Key Qualifications:

• 7 - 10 years of experience in software testing with a focus on functional test automation and SAP application testing.
• Bachelor’s degree (or equivalent experience) - BE/BTech/MCA/
• Proficiency in hands own designing, developing and executing test automation frameworks.
• Sound knowledge of automation, preparing data sets for test automation, handling pipelines and evaluating test automation results.
• Experience in driving automation frameworks/ test suites, in SAP implementations is a plus.
• Strong ability to mentor and guide junior testers and automation engineers

Requisition Id : 1634549

TMT :

Industry convergence offers TMT (Technology, Media & Entertainment, and Telecommunications) organizations the chance to evolve and transform, but it also presents challenges around competitiveness and delivering agile corporate strategies for growth.

CNS - Risk - Process & Controls :

Financial Services Risk - helps clients in the financial sector to identify, manage and monitor the risks in their business. It is done through a transformative and agile approach including process and procedures, risk, data modeling and analytics, reporting to stakeholders and third parties, business requirements (for software selection and IT implementation), analysis of assets and liabilities, and capital and liquidity management.

Technical Excellence

Execution on client engagement – Ensure quality delivery as per client requirements.
Review of working papers and client folders. Suggest ideas on improving engagement productivity and identify opportunities for improving client service.
Understand business & industry issues / trends. Identify areas requiring improvement in the client's business processes to enable preparation of recommendations.
Handling data analytics - Access, ACL etc.
Ensure compliance with engagement plans and internal quality & risk management procedures.
Awareness of internal auditing standards issued by IIA and ICAI.
Demonstrate an application & solution-based approach to problem solving technique.
Manage the engagement budgets and support superiors in developing marketing collaterals, business proposals and new solution / methodology development.
Develop strong working relationships with client (process owner/functional heads).
Attention to detail and mentor young interns and analysts within the practice.
Contribute to knowledge management sessions within the practice.

Skills and attributes

To qualify for the role you must have
Qualification

CA/MBA/Post Grads

7 plus years of post qualification experience.

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach.

What we offer

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Your key responsibilities

• Need to work as a Technical Lead to contribute in various technical streams of EIS implementation projects.
• Interface and communicate with the onsite coordinators.
• Planning and monitoring of the project deliverables from the team.
• Mentor the project team in executing the identified projects.
• Willing to travel to the customers locations on need basis.

• Participating in the organization-wide people initiatives.

Skills and attributes for success

• BE/B.Tech/MCA/MSc.
• Must have hands-on experience in Insurance - Policy Core / Billing Core / Claims Core / Customer Core.
• Must have experience in core technical skills: Java/J2EE, Spring, Hibernate, Spring boot Microservices Web Service (Rest & SOAP), Apache Camel - CXF, Kafka.
• Experience in Insurance domain – Property & Casualty.

To qualify for the role, you must have

• Bachelor's degree in Engineering, IT, Science, other Technical qualification.
• 3+ years in a corporate IT environment in a similar positions.
• Strong communication skills.
• Excellent business communication skills.

Ideally, you’ll also have

• Experience in OpenL Tablets. Knowledge of Vue.js.
• Certificates proving certain skills: Java, Spring, SQL, AWS or Azure Cloud, Angular, React.
• Experience in agile / scrum methodology.
• Experience in Auto (Motor) & Home LoB implementation using EIS.
• Good understanding of Agile methodology.
• Experience in client facing roles.

What we look for

• Person able to work independently as Senior developer
• Willing to guide other team members

• Willingness to learn and expand technical skills working in international environment and Agile methodology

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.