Portfolio Service Management Lead jobs at Ey in India, Bengaluru

Job Title: Assistant Director – Trainer

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.

The Service Adoption Trainer is responsible for developing and implementing training programs to ensure the successful adoption of new services and technologies within the organization (primarily M365, Security, Mobile and AI such as M365 Copilot). This includes creating training materials, conducting training sessions, and measuring the effectiveness of training programs.

Your key responsibilities

• Training Development: Design and develop comprehensive training programs tailored to the needs of different user groups within the organization.
• Training Delivery: Conduct training sessions to ensure users are proficient in using new services and technologies. Due to the global nature of our business, expertise is required in delivering effective and engaging virtual trainings.
• Content Creation: Develop training materials, including manuals, guides, videos (MSFT Clipchamp), and other resources to support training initiatives. Video is a particularly important format for our global audiences and site assets.
• Direct and manage training support resource
• Stakeholder Engagement: Collaborate with various stakeholders, including product managers, change managers, and service line leaders, to understand training needs and ensure alignment with organizational goals.
• Performance Measurement: Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics. Report to key stakeholders and make necessary adjustments to improve training impact.
• Continuous Improvement: Stay updated with the latest trends and best practices in training. Implement innovative training methods to enhance user engagement and learning.

This is a non-client facing role, with great flexibility to work from a home office with limited travel.

This role is guided by the BRM Service Adoption Content Lead.

Skills and attributes for success

The role requires an understanding of enterprise services and technologies to develop robust training programs tailored for various audiences (business and technical). The successful candidate must be comfortable training large groups of disparate users virtually in an enthusiastic and energetic manner. The role also requires tracking attendance from training programs and willingness to adjust based on user feedback.

To qualify for the role you must have

• 5 years of experience developing and delivering training programs, preferably in a corporate or technology-driven environment.
• Strong US English communication and presentation skills, proficiency in creating training materials, and the ability to engage and motivate learners
• Video production experience (MSFT ClipChamp)
• College degree in education, training, human resources, or a related discipline
• Experience developing large scale training programs that includes behavioural changes as well as technology awareness
• Awareness of requirements for select training programs to be eligible for continuing education credit such as CE or CPE
• Previous project / program work in the areas of end-user technology adoption, mobile, security and/or Microsoft M365 products and services
• Exceptional communication skills, both written and verbal for leaders and end users
• Team player mindset, able to work collaboratively with and through others

Ideally, you’ll also have

• Experience with learning management systems (LMS) and other training tools
• Excellent active listening skills
• Experience establishing and maintaining active knowledge of the broad and complex EY technology estate
• Strong verbal and written skills with the ability to draft effective, business-ready training materials
• Advanced interpersonal and stakeholder management skills
• Experience with content production and planning calendars

What we offer

As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be accepted for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

• You are responsible to provide leadership, functional knowledge and configuration skills to build EY Proprietary applications on top of SAP products.
• Responsible to deliver in a hybrid systems environment – primarily SAP On-Prem products, SAP Cloud Platform and SAP Cloud products.
• Responsible to deliver in the Agile process as part of a stable team
• You are also expected to engage with partners and service providers to clarify any open operational or technical questions, reporting to the EY CT SAP Domain product management function.

Skills and attributes for success

Ideally, a Person with 8 to 10 years of experience in SAP Extended Warehouse Management having expertise in E2E Implementations, Rollout, Upgrade and Support Projects in SAP ECC, SAP S/4HANA On Premise, Private Cloud and Public Cloud. Minimum 3 E2E Implementation experience is required. You will also be:

• A team player with strong analytical, communication and interpersonal skills
• Constantly updating yourself about new offerings from SAP as well as market conditions
• A winning personality and the ability to become a trusted advisor to the stakeholders
• Strong written and verbal communication skills

To qualify for the role, you must have

• Experience in requirements gathering, User Story creation and grooming, blueprint preparation, system configuration, testing, cutover, Go-live and operations.
• Experience in embedded EWM in SAP S/4HANA.
• Must have strong experience of warehouse and distribution business processes and best practices.
• Strong experience in Inbound and Outbound Process, Dock Appointment Scheduling, Cross Docking, Yard Management, Advanced Shipment Notification, Quality Management, Physical inventory, Replenishment, Slotting and Re-arranging, Wave management, Manage Batches, Serial Numbers, Packing control and Process monitoring.
• Experience in Batch management, Serialization, Quality inspection, Exception handling, Dangerous goods, Catch weight and Shelf-Life.
• Sound experience in EWM-TM integration, EWM-MM integration, EWM-SD integration, EWM-QM integration and EWM-Event Manufacturing Execution (MES).
• Experience in SAP Public Cloud and Private Cloud is a huge plus.
• Experience in Yard Management is huge plus.
• Experience in AI and Robotics will be an advantage.
• Education: Computer Science/Telecom/Electronics Engineer preferred

Ideally, you’ll also have

• Knowledge of SAP technologies for both On-Prem and Cloud offerings from SAP
• Understanding of application integration potential across SAP offerings
• Knowledge of SAP Industry Solutions
• Education in business management will be helpful

What we look for

• Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Proposal Development and Client Relations Consultant

As part of our global Business Transformation Delivery and Execution team, you will engage in international projects, taking on a dual role of leading project delivery and participating in bid initiatives for government and public sector clients. You will tackle complex assignments, guiding clients through their transformation journeys while leading the bid process to secure new opportunities.

Your key responsibilities

• Prepare and manage the process of developing technical and business proposals, responses to RFPs, RFIs, and other tender inquiries.
• Build and maintain strong relationships with clients, stakeholders, and team members across various EY practices.
• Lead and manage public & private sector projects and programs, ensuring alignment with client objectives, timelines, and budgets.
• Develop and implement project plans, monitor progress, and provide regular updates to stakeholders.
• Serve as a trusted advisor to clients, offering insights and recommendations on project management and governance.
• Collaborate with cross-functional teams to prepare compelling bids and proposals that address client needs and highlight EY’s capabilities.

Skills and Attributes for Success

• Strong planning and organizational skills, with a keen attention to detail and a commitment to delivering high-quality results.
• Excellent communication skills, capable of engaging with senior stakeholders and presenting complex information clearly and effectively.
• Strong written communication skills, ensuring proposals effectively address tender requirements, demonstrate the value of the proposed solution, and are tailored to the target audience.
• Ability to thrive in a dynamic environment, demonstrating a proactive approach and a solution-oriented mindset.
• Proficient in project management methodologies, with experience in bid management processes, preferably for public tenders.

To qualify for the role, you must have

• A higher education degree, preferably in business, technology, science, or engineering.
• Minimum of 4 years of experience in project management and bid management, preferably within the public sector or consulting environments in distributed multicultural settings.
• Understanding of procurement processes.
• Excellent written and spoken English skills.
• Familiarity with management tools such as Microsoft Office, MS Project, JIRA, Azure DevOps, and other relevant software.
• One or more industry certifications: Prince 2, PMP, Agile PM, PMI-ACP, CSM/PSM, SAFe.

Ideally, you’ll also have

• Proficiency in additional European languages.
• Experience working with international government agencies or public sector organizations.
• Experience in consulting firms.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.

We are seeking an experienced Confluent Kafka Administrator to manage and maintain our Kafka infrastructure. The ideal candidate will have a minimum of 5-8 years of experience with Confluent Kafka and a strong background in data streaming and real-time data processing.

Your key responsibilities

• Kafka Cluster Management : Install, configure, and manage Kafka clusters, including Confluent Kafka components.
• Monitoring and Performance Tuning : Monitor Kafka clusters for performance, reliability, and capacity planning. Optimize Kafka performance and troubleshoot issues.
• Security : Implement and manage security measures for Kafka clusters, including encryption, authentication, and authorization.
• Data Integration : Work with development teams to integrate Kafka with various data sources and sinks.
• Upgrades and Patching : Plan and execute upgrades and patches for Kafka clusters to ensure they are up-to-date with the latest features and security fixes.
• Disaster Recovery : Develop and maintain disaster recovery plans for Kafka clusters.
• Documentation : Create and maintain documentation for Kafka configurations, processes, and procedures.
• Support : Provide support for Kafka-related issues and work closely with other teams to resolve any problems.
• Topic Management : Manage Kafka topics, including adding and removing topic configurations, setting cleanup policies, and configuring retention times.

• Support 24/7 shift coverage for BAU production support. Ready to work in Shift and flexible to work on weekends.

Skills and attributes for success

• Experience: Minimum of 5 years of experience with Confluent Kafka.
• Technical Skills: Strong knowledge of Kafka architecture, Kraft mode (Kafka Raft), Kafka Connect, Kafka Streams, and KSQL.
• Scripting and Automation: Proficiency in scripting languages (e.g., Python, Bash) and automation tools (e.g., Ansible, Terraform).
• Monitoring Tools: Experience with monitoring tools like Prometheus, Grafana, Dynatrace, and Splunk ITSI.
• Security: Knowledge of security best practices for Kafka, including SSL/TLS, Kerberos, and RBAC.
• Problem-Solving: Strong analytical and problem-solving skills.
• Communication: Excellent communication and collaboration skills.

To qualify for the role, you must have

• Certifications : Confluent Certified Administrator or Developer.
• Cloud Experience : Experience with cloud platforms (e.g., AWS) and managing Kafka in cloud environments.
• DevOps : Familiarity with DevOps practices and tools.
• Database Knowledge : Experience with databases such as PostgreSQL, MySQL, or MongoDB.
• Big Data Technologies : Familiarity with big data technologies like Hadoop, Spark, or Flink.
• Containerization and Orchestration : Experience with Docker and Kubernetes.
• CI/CD Pipelines : Knowledge of continuous integration and continuous deployment (CI/CD) pipelines.
• Agile Methodologies : Experience working in Agile development environments.

Soft Skills:

Strong leadership, project management, and mentoring skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

P&C (Property & Casualty - Personal and Commercial Insurance)

Candidate should have experience in working in Property & Casualty lines (both Personal and Commercial Insurance), should be familiar with anyone or more functional process – PC, BC, CC. (Preferred Guidewire/Duckcreek)

LOBS Line of Business (Personal and Commercial Lines): must have

• Property
• Auto
• General Liability

Good to have -

• Casualty Lines Professional Liability, Directors & Officers, Errors & Omissions, EPL, etc
• Inland Marine, Cargo
• Workers Compensation
• Umbrella, Excess Liability

Roles and Responsibilities:

• Experience in creating business process map for future state architecture, creating WBS for overall conversion strategy, requirement refinement process in multi-vendor engagement.
• Worked on multiple Business transformation, upgrade and modernization programs.
• Conducted multiple Due-Diligence and Assessment projects as part of Transformation roadmaps to evaluate current state maturity, gaps in functionalities and COTs solution features.
• Requirements Gathering, Elicitation –writing BRDs, FSDs. Conducting JAD sessions and Workshops to capture requirements and working close with Product Owner.
• Work with the client to define the most optimal future state operational process and related product configuration.
• Define scope by providing innovative solutions and challenging all new client requirements and change requests but simultaneously ensuring that client gets the required business value.
• Elaborate and deliver clearly defined requirement documents with relevant dataflow and process flow diagrams.
• Work closely with product design development team to analyse and extract functional enhancements.
• Provide product consultancy and assist the client with acceptance criteria gathering and support throughout the project life cycle.

Product Experience/Other Skills:

• Product Knowledge – Guidewire, Duckcreek, Exigent, Genius, Sapiens, One-Shield, Acquarium, Majesco. (Preferred Guidewire/Duckcreek)
• Strong skills in stakeholder management, communication, and resolving conflict working with multi-cultural / global stakeholders.
• Should have handled international client transition and end to end processes in P&C insurance domain.
• Should be ready to work in flexible shifts (a good amount of overlap with US/UK hours).
• Good organizational and time management skills required.
• Should have good written and verbal communication skills in English.
• Industry certifications AINS 21 - Property and Liability Insurance Principles, AINS 22 - Personal Insurance, AINS 23 - Commercial Insurance and AINS 24 - General Insurance for IT and Support Professionals will be added advantage.
• Additional experience in Life or other insurance domain is added advantage.

EY – Senior Associate– Experience Management

As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes, and protocols

We’re looking for candidates who can work with us as Experience Management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines.

The role provides an end to end administrative support both to the Resource Deployment team and to the business with a focus around Retain administration, reporting and matching supply with demand, where required.

Data, analytics & projects

• Produce weekly SL Resource Deployment summary from EY Advance
• Weekly performance comparison of the service line with the forecast and actuals. Further research on producing summary of root causes of performance impacted areas.
• Follow up of Retain variances, driving greater retain compliance and escalating issues to Resource Deployment Lead
• Support the holiday management process by reviewing the Holiday Balance Dashboard and escalating instances of particularly high or over-planned holiday balances
• Utilise the CoE Analytics team for all ad hoc reporting requests

Supply Management

• Contribute to the chargeable hours and utilisation targets of the UK&I function – validating bookings ensuring that Retain is updated, dealing with booking errors and escalating capacity;
• Highlight issues with resource bookings, undertake basic conflict resolution and record changes for review by Resource Deployment team;
• Share capacity across the Resourcing network to maximise utilisation potential for the function; and
• Coordinate the stock count process (where applicable), escalating to the RDC onshore where necessary.

Demand Management

• Weekly validation of Retain non-confirmed bookings and de-tags, highlighting issues to SL Resource Deployment team;
• Resource supply with demand where required particularly at junior levels;
• Attend Resourcing and Operations meetings to ensure resourcing actions are accurately updated onto Retain; and
• Roll forward and maintain the Continuous Audit Planning tracker (CAP) where applicable.

Experience Management

• Support the onboarding process for new joiners and ensure Resourcing inductions and systems access are in place;
• Complete HR Leavers forms to ensure Headcount Forecaster accuracy;
• Support the adoption and increased use of competency, skills and CV repositories including My Competency and Discover; and
• Support with mandatory training requirements for client teams, this includes nominations based on rank and grade, allocating training sessions without causing clash with chargeable work and further coordinating training swap requests from the business.

Skills and attributes for success:

The role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills.

• Ability to effectively communicate orally and in writing with co-workers, management team and other Departments, including being sensitive to professional ethics;
• Ability to work proficiently with Microsoft Word, Excel etc
• Flexible with working hours;
• Ability to work in a constantly changing work environment;
• Ability to maintain a professional demeanour at all time;
• Ability to organize information and have attention to detail and accurately follow procedures;
• Ability to establish strong partnerships with all levels of the organization while adjusting communications to the specified audience;
• Ability to identify root causes of problems and develop measurable solutions to eliminate re-occurrence;
• Ability to analyse information and use logic and process knowledge to address work-related issues and problems;
• Strong business acumen;
• Excellent organizational and project management skills with demonstrated ability to prioritize and execute multiple tasks;

To qualify for the role, you must have

• Graduates with 5+ years of post-qualification experience, preferably on resource management, scheduling and staffing concepts.
• Exposure of short term and long-term resource planning would be an added advantage.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
• Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries

What we Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Responsibilities:

• Develop and maintain interactive dashboards and reports using Power BI to support business insights and performance tracking.
• Create compelling PowerPoint presentations for senior leadership, ensuring clarity, visual appeal, and strategic messaging.
• Collaborate with cross-functional teams to gather reporting requirements and translate them into actionable visualizations.
• Analyse resource utilization and capacity to support project demands, ensuring optimal allocation and forecasting.
• Support resource planning initiatives by identifying bottlenecks and proposing mitigation strategies.
• Monitor and track resource allocations using management tools, ensuring alignment with project timelines.
• Mentor junior team members in reporting best practices and resource management workflows.
• Contribute to process improvements by implementing reporting automation and standardization.
• Prepare regular reports and dashboards on resource utilization, performance metrics, and project health.
• Stay updated on industry trends in data visualization, analytics, and resource management.

Requirements:

• Bachelor’s degree in business administration, Data Analytics, process managements, or a related field.
• 4–8 years of experience in reporting, analytics, and resource management roles.
• Advanced proficiency in Power BI and Microsoft Excel, including the ability to decode complex datasets and extract actionable insights.
• Strong expertise in PowerPoint presentation design and storytelling.
• Excellent communication and interpersonal skills for stakeholder engagement.
• Experience with resource management tools and project staffing processes.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Leadership qualities and mentoring experience.
• Knowledge of project management methodologies is a plus.
• Relevant certifications in Power BI, project management, or resource planning are desirable.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.