Pas-imt Service Activation-visual Designer jobs at Ey in India, Bengaluru

Job Title: Assistant Director – Trainer

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.

The Service Adoption Trainer is responsible for developing and implementing training programs to ensure the successful adoption of new services and technologies within the organization (primarily M365, Security, Mobile and AI such as M365 Copilot). This includes creating training materials, conducting training sessions, and measuring the effectiveness of training programs.

Your key responsibilities

• Training Development: Design and develop comprehensive training programs tailored to the needs of different user groups within the organization.
• Training Delivery: Conduct training sessions to ensure users are proficient in using new services and technologies. Due to the global nature of our business, expertise is required in delivering effective and engaging virtual trainings.
• Content Creation: Develop training materials, including manuals, guides, videos (MSFT Clipchamp), and other resources to support training initiatives. Video is a particularly important format for our global audiences and site assets.
• Direct and manage training support resource
• Stakeholder Engagement: Collaborate with various stakeholders, including product managers, change managers, and service line leaders, to understand training needs and ensure alignment with organizational goals.
• Performance Measurement: Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics. Report to key stakeholders and make necessary adjustments to improve training impact.
• Continuous Improvement: Stay updated with the latest trends and best practices in training. Implement innovative training methods to enhance user engagement and learning.

This is a non-client facing role, with great flexibility to work from a home office with limited travel.

This role is guided by the BRM Service Adoption Content Lead.

Skills and attributes for success

The role requires an understanding of enterprise services and technologies to develop robust training programs tailored for various audiences (business and technical). The successful candidate must be comfortable training large groups of disparate users virtually in an enthusiastic and energetic manner. The role also requires tracking attendance from training programs and willingness to adjust based on user feedback.

To qualify for the role you must have

• 5 years of experience developing and delivering training programs, preferably in a corporate or technology-driven environment.
• Strong US English communication and presentation skills, proficiency in creating training materials, and the ability to engage and motivate learners
• Video production experience (MSFT ClipChamp)
• College degree in education, training, human resources, or a related discipline
• Experience developing large scale training programs that includes behavioural changes as well as technology awareness
• Awareness of requirements for select training programs to be eligible for continuing education credit such as CE or CPE
• Previous project / program work in the areas of end-user technology adoption, mobile, security and/or Microsoft M365 products and services
• Exceptional communication skills, both written and verbal for leaders and end users
• Team player mindset, able to work collaboratively with and through others

Ideally, you’ll also have

• Experience with learning management systems (LMS) and other training tools
• Excellent active listening skills
• Experience establishing and maintaining active knowledge of the broad and complex EY technology estate
• Strong verbal and written skills with the ability to draft effective, business-ready training materials
• Advanced interpersonal and stakeholder management skills
• Experience with content production and planning calendars

What we offer

As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be accepted for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

1. Deliver Planning Transformation
   Lead end-to-end planning projects (Demand, Supply, Production, S&OP/IBP) to optimize service levels, inventory, and productivity.
2. Implement Advanced Planning Tools
   Deploy and integrate leading platforms such as OMP, o9, SAP IBP, BlueYonder, Kinaxis, Aera , ensuring seamless adoption and measurable impact.
3. Drive Performance Improvement
   Execute major programs focused on OTIF, inventory optimization, and productivity gains , leveraging best practices and analytics.
4. Apply Advanced Analytics
   Use Python, optimization algorithms, and data science techniques to enhance planning accuracy and decision-making.
5. Industry Expertise
   Deliver solutions for pharma, consumer goods, and industrial products , adapting strategies to sector-specific challenges.
6. Sales Engagement
   Actively participate in the sales cycle, including proposal development, client presentations, and relationship building.

Skills and attributes for success

• Experience : 4–6+ years in consulting or project-based roles within supply chain planning and transformation.
• Technical Proficiency : Hands-on experience with planning tools (OMP, o9, SAP IBP, BlueYonder, Kinaxis, Aera).
• Analytics Capability : Strong skills in Python and optimization modeling.
• Performance Focus : Proven track record in delivering measurable improvements in OTIF, inventory, and productivity.
• Sales Orientation : Interest and ability to contribute to business development activities.
• Communication : Excellent client-facing skills and ability to influence senior stakeholders.
• Flexibility : Willingness to travel regionally and globally.
• Nice to have – Knowledge of P&G IWS / SNO methodology

What’s in it for you

Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skills you need to stay relevant today and, in the future, – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.

Click to find out more about our benefits and corporate social responsibility.

This role is responsible for delivering payroll processing service and supporting operational aspects of payroll

Your key responsibilities

• Responsible for the end to end payroll processing for multiple clients including year-end.
• Maintain payroll information by collecting and entering/uploading data.
• Updates payroll records by entering changes in components, e.g. but not limited exemptions, insurance coverage, savings deductions, and job title and department/division transfers.
• Prepares/extract payroll reports by compiling summaries of earnings, taxes, deductions, leave, disability, and non-taxable wages.
• Determines payroll liabilities by calculating employee federal and state income and social security taxes and other statutory payments as required.
• Resolves payroll discrepancies/queries by collecting and analysing information.
• Analyse payroll information so as to answer questions and requests.
• Maintains payroll operations by following policies and procedures; reporting needed changes.
• Maintains employee confidence and protects payroll operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Ad hoc reporting

Skills and attributes for success

• Good team-playing skills
• Clear and coherent thinking

To qualify for the role, you must have

• Previous payroll experience in high volume, full function payroll
• Data Entry Skills
• General Math Skills
• Strong communications skills, written and verbal
• A high level of accuracy and attention to detail, thoroughness

Ideally, you’ll also have

• Payroll related diploma/certificate will be advantageous, but not necessary
• Multi-tasking and organizational skills
• Ability to prioritize work and manage multiple deadlines
• Experience using large ERP system will be advantageous but not essential
• Intermediate to advanced excel skills

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

We are seeking an experienced Confluent Kafka Administrator to manage and maintain our Kafka infrastructure. The ideal candidate will have a minimum of 5-8 years of experience with Confluent Kafka and a strong background in data streaming and real-time data processing.

Your key responsibilities

• Kafka Cluster Management : Install, configure, and manage Kafka clusters, including Confluent Kafka components.
• Monitoring and Performance Tuning : Monitor Kafka clusters for performance, reliability, and capacity planning. Optimize Kafka performance and troubleshoot issues.
• Security : Implement and manage security measures for Kafka clusters, including encryption, authentication, and authorization.
• Data Integration : Work with development teams to integrate Kafka with various data sources and sinks.
• Upgrades and Patching : Plan and execute upgrades and patches for Kafka clusters to ensure they are up-to-date with the latest features and security fixes.
• Disaster Recovery : Develop and maintain disaster recovery plans for Kafka clusters.
• Documentation : Create and maintain documentation for Kafka configurations, processes, and procedures.
• Support : Provide support for Kafka-related issues and work closely with other teams to resolve any problems.
• Topic Management : Manage Kafka topics, including adding and removing topic configurations, setting cleanup policies, and configuring retention times.

• Support 24/7 shift coverage for BAU production support. Ready to work in Shift and flexible to work on weekends.

Skills and attributes for success

• Experience: Minimum of 5 years of experience with Confluent Kafka.
• Technical Skills: Strong knowledge of Kafka architecture, Kraft mode (Kafka Raft), Kafka Connect, Kafka Streams, and KSQL.
• Scripting and Automation: Proficiency in scripting languages (e.g., Python, Bash) and automation tools (e.g., Ansible, Terraform).
• Monitoring Tools: Experience with monitoring tools like Prometheus, Grafana, Dynatrace, and Splunk ITSI.
• Security: Knowledge of security best practices for Kafka, including SSL/TLS, Kerberos, and RBAC.
• Problem-Solving: Strong analytical and problem-solving skills.
• Communication: Excellent communication and collaboration skills.

To qualify for the role, you must have

• Certifications : Confluent Certified Administrator or Developer.
• Cloud Experience : Experience with cloud platforms (e.g., AWS) and managing Kafka in cloud environments.
• DevOps : Familiarity with DevOps practices and tools.
• Database Knowledge : Experience with databases such as PostgreSQL, MySQL, or MongoDB.
• Big Data Technologies : Familiarity with big data technologies like Hadoop, Spark, or Flink.
• Containerization and Orchestration : Experience with Docker and Kubernetes.
• CI/CD Pipelines : Knowledge of continuous integration and continuous deployment (CI/CD) pipelines.
• Agile Methodologies : Experience working in Agile development environments.

Soft Skills:

Strong leadership, project management, and mentoring skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

• Effectively communicate in Japanese language with the offshore teams and bridge the communication gap
• Establish and maintain long-term relationships with the clients and internal colleagues
• Review and finalize simple to moderate tax returns
• Explore opportunities to bring more work to the GDS and to EY by consistently providing high quality work
• Supervise day to day operations and engagement milestones with little or no manager involvement
• Demonstrate leadership skills in developing the highest performing teams
• Help Senior Managers and Managers with advisory and ad-hoc projects
• Develop engagement and financial management skills
• Contribute process improvement ideas leading to higher quality service delivery to the client
• Identify opportunities to leverage information and resources across assignments and teams
• Quick learner, not afraid of challenges and delivery under tight deadline pressure and Affable with a ‘can do it’ attitude and team player
• Facilitate teaming and manage conflicts
• Motivate and inspire team members
• Spear head by example and be a role model
• Demonstrate leadership and executive presence
• Coach team members

Skills and attributes for success

• Demonstrate a high level of proficiency in tax technical knowledge
• Communicate effectively, being able to adapt communications to target audiences and interacting effectively in person, by phone and in writing
• Japanese Language certification preferred

To qualify for the role, you must have

• Postgraduates preferred

Ideally, you’ll also have

• Basic MS office knowledge

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Deliverables / Responsibilities:

• Investigate, research, review, evaluate, and elicit requirements.
• Conduct risks assessment and provide mitigation recommendations.
• Perform functional data or back-end test executions by writing SQL and automation scripts.
• Facilitate and support User Acceptance Test and Production Verification test management.
• Conduct test and defect management, including test reporting.
• Implement suggested quality test framework and submit to the review and audit activities.

Experiences:

• Experience with analysing big data or data warehouse.
• Experience in data migration and ETL (extract, transform and load) process.
• Good to have knowledge and/or experience with Cloud Platforms.
• Experience with automation testing using Data Build Tool.
• Experience in analysing complex SQL.
• Good to have knowledge in analysing DBT, Python and/or other programming languages.
• Experience in using development tools such as Visual Studio Code.
• Good to have knowledge with source control or code management tools such as GitHub.
• Good to have knowledge and/or experience with workflows monitoring such as Apache Airflow.

Attributes:

• Able to recommend improvements to the quality test framework and best practices to promote more effective ways of working.
• Able to participate in design analysis.
• Able to participate in the peer code review and code implementations.
• Able to participate in the operational readiness and release management activities.

Challenges:

• Able to understand complex source systems, data flows and various systems integration.
• Able to manage demand from various stages of software development and software engineering.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

TTT – ServiceNow developer– Tax Staff

Ever-increasing regulations require tax departments to gather, organize and analyse more data than ever before. Often the data necessary to satisfy these ever-increasing and complex regulations must be collected from a variety of systems and departments throughout an organization. Effectively and efficiently handling the variety and volume of data is often extremely challenging and time consuming for a company.

Key Functions:

• Module with ITSM, Custom application, integration, Service Portal, CSM are the recommended.
• Work as part of an agile team developing, designing, and implementing new application modules, workflows, and catalog requests
• Build custom applications in ServiceNow by defining custom data tables, user interface and adding business logic
• Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, Contract management, Resource management, ITFM CMDB, Asset Management, Change Management, Custom Development, etc.
• Integration with 3rd party application, working experience in scripted REST API, SOAP etc.
• Must have worked on ServiceNow version upgrade.
• Experience in developing the Application functionalities using HTML, CSS and Angular JS.
• Experience in designing and development of UI using ServiceNow.
• Experience in ServiceNow Widgets, Client-side scripting, Server-side scripting and ITSM modules
• Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and configure workflow
• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
• Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
• Participate in ongoing production support and end user support
• Very Strong communication skills, both written and verbal

Suggested technical certification

• ServiceNow admin certification
• Micro Certifications in ServiceNow concepts are advantageous
• Hands on day-to-day management of multiple ServiceNow instances, including managing major releases and patches, managing the SDLC release processes and implementing code into the platform to solve ever-changing needs.
• Minimum 1-3 years of coding, testing and implementing ServiceNow as a technical resource.
• Proficient using REST Web Service APIs
• Strong working knowledge of enterprise integration architecture and enterprise application
• Experience developing workflows, Business Rules, ACLS, Client Scripts, Script Includes, UI Policies, Date Policies, UI Actions, and table extension in ServiceNow.

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.