Change Learning - Staff jobs at Ey in India, Bengaluru

The opportunity

• Guidewire Claim Centre Support with 3 to 6 Yrs

Your key responsibilities

• Guidewire Claim Center Support and Maintenance (Staff 3-6 years)
• Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.
• Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
• Manages the Guidewire CC Configuration and Integration.
• Design, modifies and implements Guidewire product suite.

Skills and attributes for success

• Deep understanding of Guidewire framework, implementation, architecture and components.
• Must have experience in GuideWire Claim Center 9.0 version+
• Well versed in development streams - Configuration/Integration/Both
• Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model)
• Implementation of Rules (including UI Validation) using GOSU scripting.
• Metadata Configuration of Rules (including UI Validation).
• Integration with External Systems and Guidewire Platform supported integration techniques.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic
• Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background.
• Experience in Insurance domain, preferably in Property & Casualty.
• Should have understanding and experience of software development best practices.
• Excellent business communication skills
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAa and estimator tools.
• Should have worked on incident management and problem management.

To qualify for the role, you must have

• Guidewire CC Config
• Gosu Scripting, UI & Data Models
• Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Tomcat and or Web sphere/WebLogic.

Certification:

• Guidewire CC (Good to have)
• ITIL certification (Good to have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As a Supervising Associate, you will collaborate with business, reporting, and other teams to understand business requirements and perform data analysis. Get involved and Lead in project transitions from different teams, do enhancements and modification post transition when needed. You will work in more than one project with back end data architects and systems engineers to construct data objects necessary for supporting business requirements. You will also apply specialized knowledge to support the organization’s vision and direction, serving as your team's subject matter expert. Additionally, you will:

Roles & Responsibilities

• Develop and implement custom Microsoft 365 solutions in Power Platform using Power Apps, Power Automate, Power Bi dashboards
• Develop and implement MS SharePoint based workflow & storage solutions
• Train and fine-tune the solutions for optimal performance
• Perform testing and debugging as well as assist with (UAT) User acceptance testing
• Identify and troubleshoot technical issues related to the MS solutions developed
• Propose solutions to fix loopholes and bugs identified
• Create user guides or documentation to guide users on the tools

Requirements

• Bachelor’s degree in computer science, Software Engineering, or related field
• Experience with Microsoft 365 products (Teams, SharePoint, Power Apps, Power Automate, Power BI, Dataverse, SQL).
• Proficiency in AI-assisted development practices as part of the solution development toolkit.
• A portfolio showcasing relevant projects
• Ability to understand business requirements and translate them into technical implementation and create technical documentation
• Familiarity with machine learning, artificial intelligence and natural language processing (NLP) concepts
• Knowledge of other programming languages/technology from Microsoft Tech Stack and/or Python
• Customer engagement skills to uncover the value of tech-enabled solutions.

Ideally, also have

• Microsoft Certifications relevant to the role.
• Experience with relational databases
• Experience with Chatbot (Power Virtual agent) or knowledge of Python
• Basic HTML
• Understanding of integration technologies, APIs, and protocols
• Experience developing/managing chatbot using virtual agent will be an asset

Your key responsibilities:

At least 2-4 years within the relevant domain of operations research across industries and work experience providing advanced analytics solutions in a commercial setting.

• You will work with the extended team and/or client to design and deliver actionable logistics/supply chain transformation projects.

• You will contribute to the development of new solution assets and sector-related logistics/analytics products.
• Primary roles will be (but not limited to):

• Logistics analysis and operational improvement:

• • Deliver solutions to logistics problems around transportation and warehouse operations, logistics control towers, and supply chain design.
  • Able to understand the detailed logistics processes and perform process assessment, process improvement, and KPI reporting.
  • Able to contribute to the creation and implementation of best practices in logistics vision, strategy, policies, processes, and procedures to aid and improve operational performance.
  • Have in-depth understanding of key warehouse functions such as picking, shipping, waving, receiving, cycle counts, inventory management, replenishment, slotting, and so on.
  • Have in-depth understanding of key Transportation functions/features such as Optimization and Load Building, Execution, Tariffs, Finance management, Order Management, Fleet Management, Freight audit and payment, Warehouse dock scheduling and appointment management.

• Data transformation and analytics:
• Strong analytical thinking and problem-solving skills with the ability to collect, organize, analyze and disseminate insights.
• Able to transform data from multiple sources, such as ERPs, tracking platforms, and operational reports, in order to conduct logistics analyses.
• Perform logistics specific data analytics such as logistics spend analysis, freight leakage, and transportation and warehousing operational efficiency will be beneficial.

• • Create visualizations of KPIs & alerts using any tool.
• Communication & Client Relations:
  • Communicate effectively with clients, supply chain partners, vendors etc. considering various stakeholders’ perspectives.
  • Support the team with running multiple scenarios as per requirement.
  • Perform root cause analysis to generate insights. Conduct deep-dive analysis on recurring issues and solve those.
  • Generate insights on optimization and growth opportunities based on outputs on an ongoing basis and present them.

General skills to have:

• Hands-on experience with Supply Chain Visibility platforms such as GT Nexus and BY Luminate Control Tower; experience with real-time transportation visibility platforms like 4kites and Project 44 will be beneficial.
• Good to have knowledge of R/Python, SQL, Excel, any BI tool (Tableau/Qlikview/Power BI/Alteryx).

• Proven experience in greenfield analysis, network optimization and design consulting.
• Proficiency in Coupa (LLamasoft) supply chain guru, AIMMS, Anylogistix, and other relevant network optimization tools.

• Ability to prepare and deliver presentations for clients and management is an essential part of the role.
• Consulting experience will be considered a plus.
• Effective communication skills and experience in the client-facing role are required.
• Ability to work independently, self-motivated, and highly focused individual capable of handling ambiguity would be the best fit for this role.

Qualifications

• MBA (Supply Chain/ Operations) from Tier-1 institutes with 2-4 years of relevant business/consulting experience in logistics function is crucial.

• Engineering degree from a reputed institute.

• Project management skills is a plus
• Ability to prepare and deliver presentations for clients and management.

• Ability to influence senior leaders/partners/C-suite executives.

What we look for

• A Team of people with business acumen, technical experience, and enthusiasm to learn new things in this fast-paced environment.
• An opportunity to be a part of a motivated, multi-disciplinary team of 2500 + professionals, in the global supply chain business worldwide.
• Opportunities to work with EY Supply Chain practices globally with leading businesses across a range of industries.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching, and feedback from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Guidewire Policy Centre Support with 3 to 6 Yrs

Your key responsibilities

• Contribute in various technical streams of Guidewire implementation project.
• Manages the integration of Guidewire software with other external systems.
• Design, modifies and implements Guidewire product suite.

Skills and attributes for success

• Must be flexible to work in shifts (Rotational shifts including Night shifts)
• Guidewire version 9 technical/functional certification.
• Hands on experience in Java/J2EE like web services, API integration.
• Experience in production support activities like queue management, plug-in related issues, batch file generations.
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAa and estimator tools.
• Have exposure to working in shifts and on-call support.
• Should have worked on incident management and problem management.
• Should have idea on SDLC life cycle along with release planning and management.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or WebSphere/WebLogic
• Have exposure to working in shifts and on-call support.
• Should have worked on incident management and problem management.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our GDS PC practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi-industry and a truly global work experience to take your career in the right direction.

Your key responsibilities

• Lead and drive large-scale SAP/SI engagements and deliver through teams. Manage escalations, own quality, track deliverables and manage engagement stakeholders
• Establish instructional design expertise within the practice, grow and lead a team of instructional design specialists in the SAP/SI domain
• Liaison with regional stakeholders selling work in the instructional design space to build project pipeline
• Identify and build new SAP/SI capabilities in the team based on trends in the various market regions
• Lead SAP/SI instructional design efforts using the most advanced technologies and digital solutions in the market
• Ensure high quality SAP/SI deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts
• Utilize ADDIE, Kirkpatrick, and other recognized models to design and develop engaging SAP/SI course content and learning activities
• Ensure high operational efficiency by managing engagement risks and escalations, project economics, and ensuring effective planning and budgeting
• Provide visual design strategy as best fit solutions for learner centricity
• Provide advice and guidance as a subject matter expert and work effectively as part of a large, distributed program team
• Lead the development of collaterals, tools, techniques, and methodologies to develop the SAP/SI practice
• Contribute to process re-engineering and help bring in efficiencies across GDS PC through automation
• Perform the role of counsellor and coach, define and set goals, conduct performance reviews and ensure ongoing learning and development of the team

Skills and attributes for success

• High integrity and commitment to work in a new and challenging environment
• Ability to manage ambiguity and be proactive
• Extremely sharp attention to detail
• Strong communication and presentation skills
• Cross cultural awareness and sensitivity
• High energy levels, agility and adaptability
• Open to travel for client projects that are approved as per EY and country specific travel advisory guidelines

To qualify for the role, you must have

• Bachelor’s or associate degree with 10-14 years of hands on experience in implementing and leading large and complex learning projects
• Proven experience and knowledge of SAP systems, modules, and functions, such as SAP FI, SAP HR, SAP MM, S4/HANA etc.
• Great exposure and experience in designing and developing SAP/SI trainings
• Knowledge of multiple ERP systems, such as Oracle, Workday etc. is a plus
• Exceptional knowledge of SAP EnableNow
• Excellent knowledge of storyboarding, visual design principles, and branding guidelines
• Effective writing skills (grasp and command over English)
• Proficiency in MS PowerPoint and MS Excel
• Ability to articulate design decisions, suggestions and provide creative direction
• Experience in managing large teams as well as multiple concurrent digital learning engagements
• Proficiency with one or more course authoring and learning tools: SAP Enable Now, Articulate Storyline, captivate, WalkMe, Camtasia, Vyond, VideoScribe
• Practical knowledge and experience in instructional design principles
• Experience developing a wide range of digital learning deliverables: Web-based learning, Videos, Interactive PDFs, Webcasts, Podcasts, nano-learnings, VILT
• Ability to review learning deliverables developed by others
• Ability to develop learning estimations and proposals
• Excellent knowledge of assessment and evaluation methods and learning experience platforms
• Cross industry exposure

Ideally, you’ll also have

• Flexibility in and comfort with learning and applying new software and work processes
• Experience in ensuring e-learning materials and course materials are developed under a strict change control with thorough testing before release to the live environment
• Experience using gamification within the design and development of online content, to create a more immersive experience for the end user
• Ability to create design documents and design guides
• A background in content design or content marketing
• Experience working in tech organizations
• Experience working with all kinds of media
• Experience with a data-driven approach to instructional design, using both qualitative and quantitative data to optimize content efficacy
• Proven project management experience to take digital learning from concept to delivery
• Familiarity with website design, video technology, and editing

What we look for

• Learning experts in the SAP/SI domain with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment
• Knowledge and experience of working in a cross-cultural setup

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

KEY Capabilities:

• Experience in working with Splunk Enterprise, Splunk Enterprise Security & Splunk UEBA
• Minimum of Splunk Power User Certification
• Good knowledge in programming or Scripting languages such as Python (preferred), JavaScript (preferred), Bash, PowerShell, Bash, etc.
• Assist in remote and on-site gap assessment of the SIEM solution.
  • Work on defined evaluation criteria & approach based on the Client requirement & scope factoring industry best practices & regulations
  • Assist in interview with stakeholders, review documents (SOPs, Architecture diagrams etc.)
  • Asist in evaluating SIEM based on the defined criteria and prepare audit reports
• Good experience in providing consulting to customers during the testing, evaluation, pilot, production and training phases to ensure a successful deployment.
• Experience in onboarding data into Splunk from various sources including unsupported (in-house built) by creating custom parsers
  • Verification of data of log sources in the SIEM, following the Common Information Model (CIM)
  • Experience in parsing and masking of data prior to ingestion in SIEM
  • Provide support for the data collection, processing, analysis and operational reporting systems including planning, installation, configuration, testing, troubleshooting and problem resolution
  • Assist clients to fully optimize the SIEM system capabilities as well as the audit and logging features of the event log sources
  • Assist client with technical guidance to configure their log sources (in-scope) to be integrated to the SIEM
• Experience in SIEM content development which includes :
  • Hands-on experience in development and customization of Splunk Apps & Add-Ons
  • Builds advanced visualizations (Interactive Drilldown, Glass tables etc.)
  • Build and integrate contextual data into notable events
  • Experience in creating use cases under Cyber kill chain and MITRE attack framework
  • Capability in developing advanced dashboards (with CSS, JavaScript, HTML, XML) and reports that can provide near real time visibility into the performance of client applications.
  • Sound knowledge in configuration of Alerts and Reports.
  • Good exposure in automatic lookup, data models and creating complex SPL queries.
  • Create, modify and tune the SIEM rules to adjust the specifications of alerts and incidents to meet client requirement
  • Experience in creating custom commands, custom alert action, adaptive response actions etc.

Qualification & experience:

• Minimum of 3 years’ experience in Splunk and 3 to 5 years of overall experience with knowledge in Operating System and basic network technologies
• Experience in SOC as L1/L2 Analyst will be an added advantage
• Strong oral, written and listening skills are an essential component to effective consulting.
• Good to have knowledge of Vulnerability Management, Windows Domains, trusts, GPOs, server roles, Windows security policies, user administration, Linux security and troubleshooting
• Certification in any other SIEM Solution such as IBM QRadar, Exabeam, Securonix will be an added advantage
• Certifications in a core security related discipline (CEH, Security+, etc.) will be an added advantage.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Key Responsibilities:

• Support the implementation and configuration of EA tools like SAP LeanIX and Ardoq in alignment with client requirements
• Collaborate with senior client stakeholders to understand their enterprise architecture needs and provide strategic solutions.
• Assist in the implementation and customization of enterprise architecture tools like SAP LeanIX and Ardoq
• Assist in building the inventory within the EA tool (Data ingestion)
• Engage in problem-solving activities to address client challenges and improve architecture processes
• Communicate effectively with clients and team members to ensure alignment on project goals and deliverables.
• Contribute to the development of best practices and methodologies in enterprise architecture.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2-3 years of relevant IT experience, preferably in enterprise architecture or related areas
• Strong communication skills, with the ability to engage effectively with senior stakeholders
• Excellent problem-solving skills and a proactive approach to challenges
• Basic programming experience in languages such as JavaScript, Java, C#, or Python
• Familiarity with enterprise architecture frameworks and tools is a plus

What We Offer:

• A dynamic and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• The chance to work on impactful projects with leading organizations.