Workplace Services Customer Service Coordinator 6-month Contract jobs at Ey in Canada, Toronto

As a Transactions Senior Consultant, you will be a professional member of our Financial Accounting Advisory Services (FAAS) team. FAAS operates principally through 4 main pillars: Enhanced Corporate Reporting & Accounting, Finance Optimization, Treasury Management and Transactions Advisory. We understand the evolving role of the CFO and the Finance function, and work with our clients to automate and streamline efficiency, control, and compliance functions, while simultaneously improving the value Finance provides to the organization. Together with our substantial investments in technology, knowledge, and learning resources available to our advisory professionals, you will be part of the team that delivers fit for purpose financial advisory services to our clients and their stakeholders.

Your key responsibilities

As a Transactions Senior Consultant, you will be an active contributor to teams focused on the growth and development of our Transactions service pillar including business development, client relationship management, opportunity management and client-facing engagement delivery. You will help finance leaders meet challenges that their teams are currently facing. You will work with them to achieve their potential transaction, acquisition, divestiture, process optimization, and process digitization objectives. You will offer them innovative advice for optimizing processes, using cutting-edge technologies and creating value for their organizations.

Skills and attributes for success

• Identification and assessment of business and operational needs, development of solutions tailored to client needs, assessment of the Finance function, performance of operations diagnostics, optimization of financial processes, provision of tailored training, and other
• Prepare deliverables tailored to client needs
• Promote an innovative and team-oriented work environment
• Develop and maintain productive relationships with client management
• Understand the client’s industry and recognize key performance drivers, business and operational trends, and new technical and industry developments
• Stay informed of changing market conditions and new regulatory developments and their impacts on clients.
• Attend training programs to continually develop skills
• Utilize technology to develop yourself, share knowledge with team members and enhance service delivery
• Maintain cooperative relationships and foster mutual support with other EY service line teams
• Strong spoken and written English skills; French language skills is an asset
• Strong interpersonal and communication skills to maintain impeccable relationships with clients
• Deep knowledge of business trends, emerging technical and industry developments
• Excellent project management and leadership skills
• Ability to manage multiple engagements and meet deadlines

What we look for

• Undergraduate degree in project management, business administration, operations management or industrial engineering
• Minimum of 3 years of relevant experience
• Professional designation and/or qualification i.e. CA, CPA (completed or in-progress)
• Highly adaptable and open to change
• Integrity within a professional environment
• Knowledge/experience in several of:
  
  • IPO readiness assessment and management of activities across the IPO lifecycle. Participation / involvement in an IPO would be an asset
  • Planning and integration of acquisitions across all aspects of Organization / People, Process and Technology including both project management and execution
  • Planning and management of disposals across all aspects of Organization / People, Process and Technology including both project management and execution
  • Technical accounting experience in IFRS and US GAAP
  • Audit or business (operational) experience in financial statement close and the application of Internal Controls over Financial Reporting, with a preference for experience
  • with SOX 404 or NI 52-109 compliance
• Highly developed analytical skills focused on business case and financial modelling
• Strong analytical and problem-solving skills with an ability to think critically and identify creative solutions outside of the box and thrive on new challenges
• Experience in process optimization or business analysis, including business process documentation
• Experience in process digitalization projects (dashboard, robotization, etc.)
• Experience in using the following tools and software:
  
  • Modelling and process management tools
  • Process flowchart software (Visio, LucidChart, etc.)
  • Microsoft Office suite
• Leading and driving high-quality work products within expected timeframes and on budget
• Knowledge and working experience on business processes including record to report, plan-to-perform, order-to-cash, and procure-to-pay an asset
• The ability to work collaboratively in a team environment
• Excellent communication skills including verbal, written, and presentation
• A high level of motivation and a self-starting attitude
• A willingness to travel on short notice to meet client needs

Ideally, you’ll also have

• The ability to work independently in a fast-paced, dynamic team-oriented environment
• The ability to develop relationships and rapidly build credibility and trust
• Demonstrated record of driving revenue within existing accounts and in developing new prospects within client organizations

What we offer you

The salary range for this job in British Columbia is $55,000 to $98,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Key Responsibilities

Reserve System:As a Reserve Coordinator, assist with collaboration room reservations, report issues with Condeco systems, and resolve reserve concerns, escalating as needed. Reserve rooms for training as needed, run daily reserve reports for multiple reservations, and send emails as required. Manage all-day instant meeting reports and reserve office space for special requests from upper management.

Maintenance and Facilities Management:Schedule service calls with vendors for any maintenance and operations. Follow up on service calls and schedule quarterly and yearly office cleanings. Arrange weekly carpet cleaning and service elevator reservations.

Manage vendor invoicing, ensuring accuracy and timeliness. Coordinate and place orders for required parts and appliances and make service calls to ensure smooth office operations.

Qualifications, knowledge and skills:

• A bachelor's degree in business administration, management, or a related field is preferred.
• 3-5 years of experience in administrative support or a similar role, with a proven track record of effectively managing multiple tasks and priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Teams), with a proven ability to learn customized software/tools.
• Strong organizational skills, excellent communication abilities, and a proactive, self-motivated attitude.
• Ability to work collaboratively in a team environment and build positive relationships with colleagues and vendors.
• Detail-oriented with a strong commitment to accuracy and quality.
• Adaptable to changing priorities and able to work under pressure.
• Demonstrated problem-solving skills and the ability to troubleshoot issues effectively.
• A positive attitude and a willingness to assist others in a team-oriented environment.
• Overtime required as needed.

AMS Delivery:

• Provide ongoing support for SAP SuccessFactors Employee Central within multiple AMS engagements.
• Handle configuration changes, data corrections, and troubleshooting of EC-related issues.
• Collaborate with client HR and IT teams to understand business requirements and translate them into system solutions.
• Monitor and manage service tickets, ensuring timely resolution and adherence to SLAs.
• Participate in release management, regression testing, and deployment of EC updates and platform releases.
• Conduct root cause analysis and implement preventive measures for recurring issues.
• Support integrations between Employee Central and other modules (e.g., Payroll, Time Off, Recruiting).
• Document configuration changes, SOPs, and user guides for client reference.
• Provide training and guidance to client stakeholders and junior consultants.
• Support implementation projects, including managing activities such as requirements gathering, solution design, testing, and deployment.

Collaboration & Client Engagement

• Work closely with client stakeholders, AMS delivery leads, and cross-functional teams to ensure alignment and satisfaction.
• Lead regular client calls to walk through the status of defects, problems, and enhancement requests.
• Provide clear updates, facilitate prioritization discussions, and ensure alignment on next steps.
• Build strong relationships through proactive communication and responsiveness.
• Mentor junior team members and contribute to internal knowledge sharing.

Innovation & Best Practices

• Stay current with SAP SuccessFactors updates and AMS delivery trends.
• Recommend best practices based on new product features and updates.
• Participate in release management, regression testing, and deployment of EC payroll platform updates.
• Skills and Qualifications
• 5+ years of hands-on experience with SAP SuccessFactors Employee Central.
• Strong understanding of EC data models, workflows, business rules, and role-based permissions.
• Knowledge of release management and SuccessFactors upgrade cycles.
• Certification in one or more SuccessFactors modules (e.g., EC, PMGM, LMS, Comp, RCM).
• Exposure to other SuccessFactors modules (e.g., GLobal Benefits, EC, PMGM, LMS, Comp, RCM).
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.

Bonus Points For

• Familiarity with ticketing tools (e.g., ServiceNow, Jira) and ITIL processes.
• Exposure to Agile and ITIL-based delivery models.
• Prior experience in a client-facing role within a consulting or managed services environment.
• Bilingual (English/French)

As a Staff, you will join our Actuarial team and participate in client engagements and opportunities for pension and or benefits actuarial services. You will work on technical aspects of actuarial engagements while ensuring client needs are met. You will apply project management skills as well as technical and professional knowledge to ensure that the engagement work products are of the highest quality.

Your key responsibilities

• Advising EY’s audit teams on actuarial and accounting matters related to complex pension arrangements and other post-employment benefits - OPEB
• Assisting the team in due diligence reviews in mergers and acquisitions transactions on defined benefit plans and broader people-related topics
• Participating in a broad range of consulting actuarial, pension and benefit engagements, including pension and benefit cost management, governance, policy, risk, and operational aspects
• Working with EY colleagues in Canada and across the globe to deliver One EY solutions
• Supporting actuarial engagements relating to actuarial audit support, mergers and acquisitions, pension valuation and other pension advisory services
• Supporting compensation engagements as needed, including conducting research and analysis on compensation, total rewards, talent retention/attraction
• Participating in the overall and day-to-day technical and business aspects of client projects to ensure high quality engagement work products, solutions, and deliverables for clients
• Identifying, developing and implementing initiatives to improve engagement productivity, increase efficiencies, mitigate risks, and address issues for clients
• Contributing to the attainment of group and individual goals by sharing knowledge, identifying business and or productivity opportunities and facilitating teamwork

Skills and attributes for success

• Up to 2 years of pension actuarial experience
• Actively pursuing ACIA / ASA
• Previous pension, OPEB accounting and/or valuation experience preferred
• Proficiency in Microsoft Office, particularly Excel
• Strong project management skills within a professional environment
• Excellent verbal and written communication abilities

Ideally, you’ll also

• Work independently in a fast-paced, dynamic and team-oriented environment
• Share knowledge and motivate colleagues as well as initiative to stay abreast of pension and benefit actuarial trends and developments

As part of the International Tax Team, focusing on Pillar Two, the Manager will be at the forefront of understanding the impact of these changes on our clients and their business. Working with a diverse, multi disciplinary, cross- service line team you will help lead technical discussions with internal and external stakeholders on BEPS Pillar Two areas of focus, particularly:

• Advising Canadian and foreign companies on GMTA - Pillar Two implications of their global structure
• Preparing impact assessment models and gap-fit analysis based on the client ERP, tax accounting and reporting systems
• Identifying opportunities for providing tax planning and other specialty services
• Providing technical support of BEPS Pillar Two provisions based on the client tax accounting reporting process at the Group level
• Delivering compliance and reporting solutions and engaging in business development activities

Your key responsibilities:

• Managing account resourcing, budget and delivery
• Enhancing technical skills by remaining up to date on trends, new legislative developments and tax authority decisions, and applying them to complex situations relevant to the client
• Leading pursuits on BEPS Pillar Two
• Building and managing client accounts and relationships
• Setting and delivering the strategy for client engagements
• Developing onshore and offshore teams for BEPS Pillar Two delivery
• Identifying opportunities on new and existing clients
• Connecting our clients to EY subject matter specialists
• Maintaining quality standards
• Demonstrating professionalism through a positive and cooperative approach and by maintaining the confidential and proprietary nature of client relationships and related work products
• Developing and coaching a team

Skills and attributes for success

• Experience with BEPS Pillar Two – OECD GloBE Framework
• International corporate income tax experience, ideally from a Canadian tax perspective but other country experience is also valuable
• Strong analytical abilities, a process-oriented nature and excellent documentation skills
• Good understanding of IFRS and or US GAAP tax accounting provisions
• A track record of managing and developing high-performing teams
• Excellent communication skills including the ability to distil complex concepts into concise communications
• A commitment to learning in a tax technology environment
• Proven ability to meet tight deadlines along with strong project management and organizational skills
• A collaborative, proactive approach to work, a high level of drive, motivation, and commitment
• Experience working with multi-country teams and coaching and developing junior staff
• Superior problem-solving capabilities
• Ability to manage budgets and time to deliver a quality output

To qualify for the role, you must have

• 5 or more years experience in international corporate tax
• A relevant post-secondary degree plus a professional credential such as CPA, CPA In-depth, LLB or LLM
• Demonstrable hands-on experience with the OECD Pillar Two rules
• A strong understanding of tax accounting concepts
• The ability to be agile and respond to the changing client environment while continuing to provide quality deliverables under tight timelines
• Experience providing tax services to a portfolio of clients
• A proactive nature and ability to identify opportunities for business development
• Strong leadership and supervisory skills, including the ability to develop and coach team members

Ideally, you’ll also have

• Effective project management skills including the ability to plan and prioritize work, meet deadlines, and monitor engagement budgets
• An understanding of and interest in tax policy developments
• Both English and French language skills. French language skills are an asset, not a requirement. English language skills are a requirement as this role will engage with clients across Canada.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Service Management

• Own and manage the delivery of Microsoft and AMS services across Microsoft D365
• Ensure adherence to SLAs, KPIs, and contractual obligations
• Manage incident, problem, change, and release processes in alignment with ITIL best practices

Client Engagement

• Serve as the primary escalation point for client issues
• Conduct regular service reviews and governance meetings
• Build and maintain strong client relationships to ensure satisfaction and retention

Team Leadership

• Lead cross-functional delivery teams including functional consultants, technical analysts, and offshore support
• Coordinate resource planning, onboarding, and performance management
• Foster a culture of accountability, collaboration, and continuous improvement

Continuous Improvement

• Identify and implement service optimization opportunities
• Drive automation, standardization, and best practices across engagements
• Monitor service trends and proactively address recurring issues

Financial & Contract Management

• Track and report on service delivery budgets, forecasts, and actuals
• Support contract renewals, scope changes, and commercial discussions

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field
• ITIL Foundation certification (required); ITIL Intermediate or PMP (preferred)
• SAP SuccessFactors certification (preferred)

What We Offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

Support and coaching from some of the most engaging colleagues in the industry

Learning opportunities to develop new skills and progress your career

The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.