Customer Architect - jobs at Elastic in Israel

• Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals.
• Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives.
• Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions.
• Understand and articulate the value proposition of Elastic solutions and align them with the customer's business goals.
• Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions.
• Liaise between customers and support, as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer.
• As a hands-on technical authority, collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer.
• Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Elastic solutions.
• Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR).
• Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR.
• Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption.
• The nature of the work that you will be doing will require a high percentage of work onsite with customers, and you should be expected to travel as a result of this requirement

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
• Current valid Security Clearance is required for this role.
• Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
• Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus.
• Excellent communication and presentation skills.
• Strong social skills, with the ability to establish relationships with customers and team members.
• Demonstrated problem-solving skills, with a track record of delivering innovative solutions.
• Ability to lead multiple projects simultaneously and meet deadlines.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

As a Search Solutions Architect, you'll be at the forefront of this transformative journey. You'll play a pivotal role in designing and deploying innovative solutions that leverage the combined power of these technologies, helping organizations unlock the full potential of their data.

• Architect next-generation search solutions: Design and implement cutting-edge solutions utilizing Elastic's latest advancements in AI, semantic search, and vector search, including RAG, vector databases, and other emerging technologies.
• Harness the power of ELSER: Enable organizations to achieve unparalleled accuracy and efficiency in their search queries and data retrieval processes, leveraging the capabilities of the Elastic Learned Sparse Encoder.
• Unlock the potential of vector search: Implement powerful vector search algorithms and create high-dimensional vector representations of data, allowing users to find the information they need even with imprecise queries.
• Deliver compelling proof-of-concept (POC) projects: Showcase the combined value of AI, semantic search, vector search, and ELSER through successful POCs, demonstrating the potential for improved search relevance, user experience, and decision-making.
• Become a thought leader and evangelize our vision: Share your expertise through presentations, blog posts, and other channels, positioning Elastic as the leader in AI-powered search and semantic data exploration.
• Foster collaboration and knowledge sharing: Cultivate a collaborative environment within the Solutions Architecture team and across departments, promoting knowledge sharing and driving continuous improvement.
• Stay ahead of the curve: Continuously learn and explore the ever-evolving landscapes of AI, semantic search, vector search, and related technologies, ensuring your solutions are always at the forefront of innovation.

• 10+ years of experience in designing and architecting enterprise-level search solutions.
• Deep understanding of AI and semantic search technologies, with a focus on RAG, vector search, and NLP.
• Familiarity with emerging ecosystem technologies and how they interoperate like Hugging Face, Langchain, etc.
• Solid knowledge of ELSER's architecture and other models within the Hugging Face ecosystem.
• Experience with vector databases and other emerging data storage solutions.
• Excellent communication and presentation skills, able to engage both technical and non-technical audiences. We think of it like this, “ You may be speaking to a developer in the morning, an architect in the afternoon and an executive buyer in the evening.”
• Collaborative spirit and a passion for sharing knowledge and expertise.
• Unwavering commitment to continuous learning and staying ahead of the curve in technology and emerging trends.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

This is a distributed (remote) role and can be based anywhere within the United States Central or Eastern Timezone.

The Business Systems Analyst will foster a customer-centric approach to deliver robust tools and scalable programs across Elastic through supporting the automation, improvements, and updates for our HR systems.

• Research and analyze current business processes and systems to identify areas for improvement and assess software needs
• Develop functional requirements and design solutions to improve efficiency and effectiveness through partnership with our HRIS team
• Coordinate the testing and implementation of technology solutions
• Build and deliver user training and support for new software functionality
• Develop, monitor, and handle project resources to ensure successful project implementation
• Collaborate with HR Systems Analysts to implement and update Workday and ServiceNow software

System Maintenance & Optimization

• Ensure Internal customers are advised of system changes, improvements, and new functionality.
• Drive and suggest projects that enhance and optimize the use of Workday and ServiceNow at Elastic.
• Uphold and champion data architecture and governance models to guarantee data integrity.
• Partner with internal customers to fully understand and own the business problems they are solving, and then translate those into well documented, comprehensive requirements.
• Continuously monitor recurring issues, system or data gaps, and process gaps to actively find opportunities for increased efficiency and enhancements.
• Develop and maintain internal HRIS standard operating procedures (SOPs), and use those standards to communicate system functionality and processes.
• Collaborate with vendors and Information Security to participate in security activities for HR systems and other projects as the business requires.
• Keep internal customers advised of system changes, enhancements, and new functionality.

• A passion for fast-paced and dynamic environments, the ability to thrive in ambiguity and devote a diversified global view to all that you do.
• A curious nature that wants to dive-in and solve complicated problems.
• Possess intellectual curiosity, having the ability to see beyond what the customers want to deliver what they need.
• A proficiency in optimizing processes and programs with a keen understanding of the balance between structure and flexibility.
• Independent problem solver, able to learn fast and comfortable taking calculated risks.

Basic Requirements:

• Testing experience (both end-to-end and user acceptance)
• Project management skills (A Must)
• Superb communication (verbal, written and presentation skills)
• Experience working in a diverse, global organization
• Strategic, critical problem solver who isn’t afraid to get into the weeds; has a real passion for problem solving
• User-centric approach; able to understand how to deliver business objectives in ways that optimize the user experience
• Ability to build effective work relationships at all levels of the organization; influence behavior, and lead change
• High degree of integrity and honesty; ability to exercise confidentiality and neutrality in complex and sensitive situations
• Strong analytical skills
• Understanding of systems, software development, and databases, familiarity with ServiceNow Or Workday required.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

The typical starting salary range for this role is:

$89,100—$140,900 USD

$106,800—$168,900 USD