Support Engineer jobs at Elastic in India

• Collaborate with cross-functional teams, including software developers, system architects, and business analysts, to understand integration requirements and translate them into robust and scalable solutions.
• Design and implement integration architectures using industry best practices, ensuring efficient and reliable data flow between systems.
• Develop and maintain integration workflows, APIs, connectors, and data transformation processes using integration platforms like Mulesoft.
• Troubleshoot integration issues, conduct root cause analysis, and implement corrective actions to ensure optimal system performance and stability.
• Perform code reviews, debugging, and troubleshooting to ensure the quality and stability of integration solutions.
• Collaborate with vendors and third-party providers to leverage their APIs and integration tools effectively.

• 3+ years of experience in integration engineering, with a strong focus on designing and implementing integration solutions.
• Strong proficiency in Mule ESB, Anypoint Studio, Anypoint API Manager, and other Mulesoft tools and technologies.
• Strong understanding of integration patterns, web services (SOAP/REST), APIs, and data transformation techniques.
• Experience with Agile development methodologies and DevOps practices.
• Excellent problem-solving and analytical skills, with the ability to quickly identify and resolve integration issues.
• Strong communication skills, with the capacity to collaborate effectively with both technical and non-technical stakeholders.
• Prior experience with Elasticsearch products is a plus.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

We are seeking a highly skilled and experienced Salesforce Developer to join our dynamic team. As a Salesforce Developer, you will be responsible for designing, developing, and implementing Salesforce-based solutions that meet the needs of our organization. You will collaborate with cross-functional teams to gather requirements, design solutions, and deliver high-quality Salesforce applications. This role requires a strong understanding of Salesforce development best practices, along with the ability to translate business requirements into scalable and efficient technical solutions.

• Develop and customize Salesforce applications, using Apex, Visualforce, Lightning components, and other relevant technologies.
• Collaborate with stakeholders and end-users to gather requirements, analyze business processes, and design scalable Salesforce solutions.
• Design, develop, and maintain custom objects, workflows, validation rules, process builders, and other Salesforce configuration elements.
• Implement integrations between Salesforce and other systems using REST and SOAP APIs.
• Perform data migrations and maintain data integrity within Salesforce.
• Conduct thorough testing and debugging of Salesforce applications to ensure optimal performance and functionality.
• Provide technical expertise and guidance to project teams, administrators, and end-users.
• Stay up-to-date with the latest Salesforce releases and features, and proactively suggest ways to leverage them in our organization.
• Participate in code reviews and provide constructive feedback to ensure high-quality code.
• Collaborate with other developers and stakeholders to ensure a cohesive and effective implementation of Salesforce solutions

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).
• At least 5 years of proven experience as a Salesforce developer, with a strong understanding of the Salesforce platform and its capabilities.
• Solid experience in Salesforce development, including Apex, Visualforce, Lightning components, and Salesforce configuration.
• Strong knowledge of Salesforce integration patterns and experience working with REST and SOAP APIs.
• Proficiency in web technologies such as HTML, CSS, JavaScript, and frameworks like AngularJS or React is a plus.
• Experience with Copado, Salesforce DX and source control systems (e.g., Git) is preferred.
• Salesforce certifications such as Salesforce Certified Platform Developer II and Salesforce Certified Platform Developer I are highly desirable.
• Familiarity with agile development methodologies and experience working in an agile environment.
• Strong analytical and problem-solving skills, with the ability to translate complex business requirements into scalable technical solutions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• A self-motivated individual who can work independently and efficiently manage multiple priorities in a fast-paced environment.

• Salesforce CPQ Specialist certification
• Experience with working on Lightning Experience
• Experience with CICD tools (Copado)
• Experience with CLM applications like Conga and Revenue Applications like (Revpro)

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

• Ensuring technical customer issues are serviced within our contractual SLA and managed to resolution
• Maintain strong relationships with our customers for the delivery of technical support
• Resolves customer problems via telephone, email, chat or remote access.
• Have a mindset of continuous improvement in terms of the efficiency of support processes and customer satisfaction
• Work across multicultural and geographically distributed teams
• Contribute to product documentation, customer knowledge base, and best practices guides
• Continuously improve processes and tools in collaboration with the team
• Provide weekend on-call support for the team rotation (8 hours during regular work hours)
• Develop subject matter expertise one key product feature
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Take part in organizational projects, programs and/or business initiatives using proven creativity and ingenuity to improve performance and customer experience.
• Provide technical leadership in Elastic communities and Knowledge-Centered Service methodology and process.
• Creation of lab environments to replicate customer issues.
• Communicate tactfully with customers: gather information, provide diagnostic and resolution steps, convey process and product guidance

• 7+ years of experience in technical support, system administration or related customer-facing role
• A technical background in systems administration, Network Engineering, Software Engineering, etc
• Strong verbal and written communication skills in English
• A customer-oriented focus
• Good understanding of cloud-native and container-based technologies
• Cloud technologies such as AWS, GCP, Azure and frameworks such as Kubernetes and Docker
• Understand the Product Lifecycle and future direction for the supported products or product line
• Strong understanding of cloud-native and container-based distributed systems like Kubernetes
• Advanced level of hands-on generalist experience at: Java (e.g. JVMS & components), Operational Systems (e.g. Linux and Windows), Networks (e.g. LDAP, Load Balancers, Proxies, SSL);
• Experience with APIs and REST calls;
• Experience with web/application servers (e.g. Tomcat, Apache, IIS, NGINX, Jboss);
• Advanced troubleshooting skills in web technology systems (e.g. HTML, CSS, Javascript)
• Experience with SSO, SAML, Active Directory, etc;

• Knowledge of databases or search software technologies
• Experience with SaaS and/or Distributed systems
• You are a Team player; the ability to work in a fast-paced environment with a positive and adaptable approach
• Proven strong technical understanding of software products
• Collaboration with Developer teams on escalation issues
• Curiosity is key! You have already researched our products and possibly downloaded our stack to test it out
• Networking
• Server Administration
• Wireshark or comparable packet analysis tool
• Exposure to scripting (Shell, Python, etc.)
• Experience with support tools and platforms like Salesforce, Zendesk and JIRA.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

Executive Messaging & Content Development

• Develop clear, concise, and compelling messaging that communicates the business impact of Elastic’s platform and solutions to C-level audiences.
• Create executive-facing content for marketing campaigns, sales enablement, analyst engagements, and Executive Briefing Programs.
• Partner with campaign and field teams to drive interest and engagement from executive buyers through tailored digital, field, and ABM programs.
• Translate complex technical use cases into simplified messaging focused on business outcomes like cost savings, efficiency gains, and risk reduction.

Storytelling, Proof Points & Value Communication

• Collaborate with customer advocacy and value engineering to surface and optimize customer stories that highlight ROI and business outcomes.
• Support the development of third-party research, surveys, and customer studies to generate insights and proof points for executive content.
• Build assets that enable sellers and partners to effectively engage and influence business stakeholders in the buying process.
• Support the “Customer Zero” program by creating awareness of how Elastic uses its own technology to drive business value internally.

Cross-functional Alignment & Campaign Execution

• Collaborate with product marketing, demand gen, communications, and sales enablement teams to align messaging across touchpoints.
• Ensure executive messaging is consistently represented across global campaigns, thought leadership, and key regional events.
• Help maintain an internal knowledge base of business value content and train field teams on how to use it effectively.

• 2–3 years of experience in product/solution marketing, B2B marketing programs targeting executive buyers, or consulting experience
• Strong storytelling, writing, and communication skills, especially for simplifying technical concepts for business leaders
• Proven ability to build content that drives engagement and supports pipeline generation at the executive level
• Collaborative approach and experience working cross-functionally across product, sales, and marketing teams
• Ability to synthesize insights from customer stories, research, and product use cases into compelling narratives and proof points

• Familiarity with enterprise technologies such as cloud, security, observability, search, or generative AI
• Experience working with or selling to enterprise executive stakeholders (CIO, CTO, CISO, CDO, etc.)
• Executive communications or analyst relations experience is a plus
• BA/BS in Marketing, Business, or a related field

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

The typical starting salary range for this role is:

$101,900—$161,200 CAD

• Ensuring technical customer issues are serviced within our contractual SLA and managed to resolution
• Maintain strong relationships with our customers for the delivery of technical support
• Resolves customer problems via telephone, email, chat or remote access.
• Have a mindset of continuous improvement in terms of the efficiency of support processes and customer satisfaction
• Work across multicultural and geographically distributed teams
• Contribute to product documentation, customer knowledge base, and best practices guides
• Continuously improve processes and tools in collaboration with the team
• Provide weekend on-call support for the team rotation (8 hours during regular work hours)
• Develop subject matter expertise one key product feature
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Take part in organizational projects, programs and/or business initiatives using demonstrated creativity and ingenuity to improve performance and customer experience.
• Provide technical leadership in Elastic communities and Knowledge-Centered Service methodology and process.
• Creation of lab environments to replicate customer issues.
• Communicate tactfully with customers: capture information, provide diagnostic and resolution steps, convey process and product guidance

• 7+ years of experience in technical support, system administration or related customer-facing role
• A technical background in systems administration, Network Engineering, Software Engineering, etc
• Strong verbal and written communication skills in English
• A customer-oriented focus
• Good understanding of cloud-native and container-based technologies
• Cloud technologies such as AWS, GCP, Azure and frameworks such as Kubernetes and Docker
• Understand the Product Lifecycle and future direction for the supported products or product line
• Advanced level of hands-on generalist experience at: Java (e.g. JVMS & components), Operational Systems (e.g. Linux and Windows), Networks (e.g. LDAP, Load Balancers, Proxies, SSL);
• Experience with APIs and REST calls;
• Experience with web/application servers (e.g. Tomcat, Apache, IIS, NGINX, Jboss);
• Advanced troubleshooting skills in web technology systems (e.g. HTML, CSS, Javascript)
• Experience with SSO, SAML, Active Directory, etc;

• Knowledge of databases or search software technologies
• Experience with SaaS and/or Distributed systems
• You are a Team player; the ability to work in a fast-paced environment with a positive and adaptable approach
• Proven strong technical understanding of software products
• Collaboration with Developer teams on escalation issues
• Curiosity is key! You have already researched our products and possibly downloaded our stack to test it out
• Networking
• Server Administration
• Wireshark or comparable packet analysis tool
• Exposure to scripting (Shell, Python, etc.)
• Experience with support tools and platforms like Salesforce, Zendesk and JIRA.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic