Jobs at Elastic in Costa Rica

This role will be working out of the West US time zone.

• Act as a business partner to Sales and Finance in developing strategies for sophisticated deals with a focus on financial and revenue compliance.
• Execute against and maintain AMER geographic Deal Desk support framework.
• Provide Deal Desk support for super-geo Manager.
• Implement and lead approvals for non-standard deals and optimally collaborate across Sales, Finance, and Legal.
• Serve as a trusted adviser to sales executives and their teams on pricing, product configuration, and business terms to support sales efforts.
• Strong presence and communication with the Field.
• Ability to implement strategies and handle under supervision sales enablement, deal optimization, profitability and strategic positioning initiatives.
• Drive and complete decision reviews, approvals, and executing across proficiencies (quoting, legal, revenue, etc.).
• Support the global Deal Desk leadership to deliver consistent and outstanding support to our sales organization.
• Propose and support initiatives as part of the long term strategy for the Deal Desk team and business.
• Team centric, motivated to work collaboratively in a fast-paced, constantly evolving environment to help our growing business.
• Assess Financial and revenue risk on non-standard deals and understand and embed financial/legal compliance.
• Propose and incorporate custom terms and legal edits into order forms and contract documents.
• Coordinate and handle cross-departmental approvals outside of standard detailed workflow.
• Maintain and update repository of legal language templates for non-standard deals for specific offerings
• Understand and carry out revenue recognition policies across all deals
• Build and handle detailed CRM workflows around Deal Desk sales engagement and Revenue team alerting for non-standard orders.
• Conduct due diligence and construct financial and legal requirements for changes in existing offerings and launch of new offerings.
• Identify gaps in current Deal Desk processes (both operational and systematic) and create improvements for efficiencies.
• General experience in building IT requirements and enhancements, and project management.

• Bachelor’s degree in Finance/Business Administration/Legal or related competency.
• Minimum 1 year of experience in Sales Operations, Channel Operations, Deal Desk, Contract Administration or related.
• Strong attention to detail
• High proficiency in MS Office or GSuite, Salesforce.com (CPQ a plus).
• Experience working in a SaaS or high-tech company is also a plus.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

Your responsibilities will be supporting the team with pre, during and post planning results to ensure detailed planning, execution and follow up.

• Support pre-event activities including: Setting up SFDC campaigns, opening POs, submitting operation tickets, building and updating landing pages (Splash/CVENT), implementing multi-channel promotional plans (email, social), and drafting program announcements.
• Support post-event activities including: email follow-up, list uploads, on-demand content, and program debriefs.
• Lead swag orders for events.
• Demonstrate the ability to handle the intricacies of diverse events and align with stakeholder expectations.
• Drive pre-event meetings, including assistance and preparation of event planning presentations.

• Experience working in the B2B enterprise tech/software space.
• Familiarity with CRM systems, preferably SFDC and Marketo, and Google Analytics, CVENT, Splash, and other marketing tools.
• Accustomed to working effectively in global, cross-cultural, and time-dispersed teams.
• Fast learner with attention to detail.
• Data-driven and analytical approach.
• Proficient English speaking and writing skills.
• Upbeat and ambitious while maintaining humility.
• Ability to prioritize multiple projects.
• Maintain schedule integrity.
• Ability to travel to in-person events in the United States.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

• Sales Support for Quote creation and approvals in CPQ
• Order Form review and signatory
• Opportunity review for completeness including paperwork (Order form, MSA’s, PO’s etc.) ensuring all required paperwork is in and clean to be considered a valid order to be booked
• Ensuring compliance with the Booking policy and Business Integrity guidelines
• Sales order generation
• License provisioning for self-managed products
• Management of all queries or questions from Sales via Case Queue
• Debook of Deals for various reasons
• Collaboration with Billing and Cloud AR team on end to end transaction processing
• Participation in cross functional programs and projects

• Attention to detail is a critical skill required for this role
• Ability to handle and prioritize multiple contending requests coming via email, Slack, case queue, etc.
• Ability to advise sales on elements preventing deal booking and providing mentorship on what can be done to remediate
• Understanding of Subscription / SAAS Software business
• Ability to guide on treatment of complex booking scenarios
• Experience of SFDC / CPQ or similar CRM is crucial
• Reporting, dashboarding and analytical skills are very useful (but can be developed on the job)
• Collaboration for overall success of team, versus individual achievement
• Ability to communicate in English and Spanish, both verbally and in writing (any Portuguese language skills a plus)
• The ability to work extended hours to cover Month-end, Quarter-End volumes

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

As a Sr Analyst, you will play a meaningful role supporting the Program Manager in making data driven decisions as well as supporting the execution and implementation of key programs. This is an individual contributor role that will be responsible for compiling and analyzing data from both internal and external sources as well as testing and documenting process and system changes. The ideal candidate will be a self-starter with a proactive demeanor that loves solving challenges and thrives in a dynamic environment.

• Support the Program Managers in the development of the Elastic’s strategy on high visibility initiatives, and long-term strategic priorities in key ecosystem areas
• Develop recommendations and prepare written and oral presentations and documents.
• Analyze data from various sources to compile a comprehensive picture of overall business requirement documents, process mapping, and process narratives.
• Create comprehensive project test plans. Coordinate, track, and report testing activities.
• Coordinate, support, and provide guidance on initiatives to multi-functional partners
• Develop and implement standard processes across finance functions
• Collaborate seamlessly with teams across various groups and levels within the organization. Develop strong working relationships to ensure successful program delivery.
• Business, Finance & Marketplace Competence: Leverage general finance and marketplace experience to drive programs and to understand the broader impact of programs on the organization. Make informed decisions to drive positive business outcomes.

• 5+ years of demonstrable experience in accounting, finance, project management, business analysis, and business operations support.
• B.A. or B.S. or equivalent experience in Business Administration or Information Technology with a focus on Business applications
• Experience working with Consumption and Marketplace Business Models
• Experience working on finance projects that have enabled Cloud Service Provider Marketplace support.
• Proficient understanding in the order to cash transaction flow, bookings reporting, sales reporting, accounting, procure to pay, and data reconciliation.
• Prior experience with data mapping, process mapping, system flows, process narrative and data integration
• Good interpersonal and team building skills; ability to influence/inspire change across functional and business boundaries
• Ability to take charge of sophisticated tasks with minimal mentorship and develop new strategies and new ways of approaching business challenges independently
• Continuous improvement mentality and ability to suggest and implement new and better ways to work
• Excellent SQL and Excel skills
• Excellent verbal, written and presentation communication skills
• Self-starter with unquestionable integrity

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

• Manage the end-to-end global webinar process, including planning timelines, coordinating with speakers and internal teams, and ensuring all logistical aspects are covered.
• Coordinate the creation of related materials such as landing pages, email invitations, reminders, and follow-up communications.
• Manage the technical setup and execution of webinars on the chosen platform (e.g., On24, Zoom Webinar). This includes managing registration, live event moderation, and technical troubleshooting.
• Communicate effectively with speakers regarding timelines, technical requirements, and presentation guidelines.
• Track and analyze webinar performance metrics (registration numbers, attendance rates, engagement levels) and report on results.
• Maintain and organize webinar recordings and related assets for on-demand access.
• Find opportunities to improve the process and enhance participant experience.
• Support and communicate webinar calendars.

• 1-2 years experience in marketing
• Experience with specific webinar platforms (e.g., On24, Zoom Webinar, GoToWebinar, SocialLive etc) and troubleshooting
• Strong organizational skills and meticulous attention to detail.
• Excellent communication skills (written and verbal)
• Experience coordinating events or projects
• Ability to manage tasks and deadlines effectively
• Fluency in English

• Great teammate with ability to work independently and autonomously in a fast-paced environment
• Familiarity with CRM and marketing automation systems (e.g., Salesforce, Marketo).
• Basic understanding of marketing analytics and reporting

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

• Create user-centered designs through wireframes, user flows, and high-fidelity mockups
• Collaborate with product marketing to understand business requirements and translate them into effective user experiences
• Work with content strategists to design templates and components that effectively present content
• Partner with developers to ensure high-quality implementation of designs
• Conduct user research and usability testing to validate design decisions
• Contribute to and maintain our design system
• Create prototypes to test and validate interaction patterns
• Analyze user behavior data to inform design decisions

• 3+ years of experience in UX design, preferably in technology companies
• Strong portfolio demonstrating user-centered design process and outcomes
• Proficiency in modern design and prototyping tools (Figma, etc.)
• Experience with responsive web design and mobile-first approaches
• Understanding of web accessibility standards and best practices
• Strong communication skills and ability to articulate design decisions
• Experience working with cross-functional teams
• Understanding of basic HTML/CSS principles

• Experience working on marketing or content-heavy websites
• Knowledge of SEO best practices and their impact on design
• Experience with design systems
• Background in SaaS or enterprise software
• Basic understanding of web analytics and A/B testing

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

• Use tools like AWS Cost Explorer, Azure Cost Management, and Finout, to find optimization opportunities and collaborate with PM and SRE teams to automate processes.
• Recommend cost-saving measures like Reserved Instance (RI) purchases, and optimize cloud spend through rightsizing and resource management.
• Partner with Finance teams (Accounting, A/P, and Internal Audit) to support month-end close, flux reviews, and reporting.
• Build insightful reports and dynamic dashboards to uncover usage trends and pinpoint risks, to drive efficiency.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic