Lead Product Mgr Ebay Live - Seller Exp jobs at Ebay in United States, Austin

In the role of
Lead Product Manager at eBay Live , your responsibilities will involve shaping and advancing the vision, strategy, and roadmap for eBay Live seller experiences globally. You will orchestrate projects aimed at enhancing live commerce, making it more user-friendly, interactive, and expandable — enabling sellers of all scales to thrive instantly.

You will partner with Product, Engineering, Analytics, and Marketing teams to drive tangible business outcomes and elevate seller success. This highly visible, cross-functional leadership role requires a blend of critical thinking, in-depth product expertise, data-driven decision-making, and genuine empathy for our global seller community.

What you will accomplish:

• Develop and implement the product vision and strategy for eBay Live seller experiences, ensuring it aligns with eBay’s broader corporate and Seller Experience objectives.

• Lead cross-functional teams to build scalable, mobile-first tools that enable sellers to host, promote, and run live selling events with ease.

• Apply a data-informed approach to validate hypotheses, define success metrics, and iterate rapidly to deliver meaningful outcomes for sellers and buyers.

• Champion the voice of the seller, integrating user insights, research, and behavioural data into every stage of the product lifecycle.

• Collaborate closely with senior leaders across product, development, and engineering to ensure strategic alignment, execution clarity, and effective prioritization.

• Establish guidelines and frameworks for experimentation, validation, and decision-making that can scale globally.

• Identify and drive innovation opportunities, bringing to bear trends in live commerce, creator ecosystems, and mobile-first engagement.

• Work closely with Program Management to address barriers, boost delivery efficiency, and update senior executives on progress and breakthroughs.

• Foster a culture of speed and excellence, balancing quality with velocity and empowering teams to make decisions confidently.

What you will bring:

• 10+ years of product management experience, including at least 2+ years at a lead or principal level coordinating complex, cross-functional initiatives.

• Consistent track record of building and scaling customer-facing digital products, ideally within commerce, social, or live content ecosystems.

• Strong strategic and analytical approach — skilled at turning uncertainty into concrete, measurable product roadmaps.

• Extensive background crafting mobile-first and interactive experiences, especially with live video, community, or products driven by creators.

• Shown success leading global, cross-disciplinary teams across development, research, engineering, and data.

• Expertise in AI adoption, experimentation, A/B testing, and product validation frameworks.

The base pay range for this position is expected in the range below:

As a Senior Product Manager, you will define and lead the strategy for how we design, build, and scale AI-powered help experiences. You will work closely with design, engineering, data science, and operations to turn emerging AI capabilities into simple, trusted, and impactful products for customers and the business.

What You Will Accomplish:

• Define the product strategy, roadmap, and execution for AI Agents and composable AI platforms.

• Use data and experimentation to guide decisions, measure impact, and drive continuous improvement.

• Turn customer and business needs into clear, actionable product direction and requirements.

• Bring data, insights, and industry trends to inform and improve the product experience.

• Partner closely with design, engineering, and data science to deliver reliable, high-quality products at scale.

• Build alignment and strong partnerships across teams to stay focused on shared goals.

• Keep the customer at the center of every product decision.

What You Will Bring:

• 6+ years of product management experience, with at least 2 years in AI/ML or data-driven products.

• Experience applying AI to improve customer experiences and solve real customer problems (e.g., conversational AI).

• Skilled at using data and insights to uncover opportunities, drive prioritization, and measure success.

• Technical fluency and foresight to collaborate with engineers.

• High ownership mindset with a bias for action and focus on creating customer and business impact.

• Exceptional leadership, communication, and collaboration skills across technical and non-technical teams.

• Experience building 0→1 products and navigating ambiguity with confidence.

• Experience in customer support or self-service domains is a plus but not required.

The base pay range for this position is expected in the range below:

As a Senior Product Manager, you will define and own the strategy for how we design, build, and scale AI-powered help experiences. You will work closely with design, engineering, data science, and operations to turn emerging AI capabilities into simple, trusted, and impactful products for customers and the business.

What you will accomplish:

• Define the product strategy, roadmap, and execution for AI Agents and composable AI platforms.

• Use data and experimentation to guide decisions, measure impact, and drive continuous improvement.

• Turn customer and business needs into clear, actionable product direction and requirements.

• Bring data, insights, and industry trends to inform and improve the product experience.

• Partner closely with design, engineering, and data science to deliver reliable, high-quality products at scale.

• Build alignment and strong partnerships across teams to stay focused on shared goals.

• Keep the customer at the center of every product decision.

What You Will Bring:

• 6+ years of product management experience, with at least 2 years in AI/ML or data-driven products.

• Experience applying AI to improve customer experiences and solve real customer problems (e.g., conversational AI).

• Skilled at using data and insights to uncover opportunities, drive prioritization, and measure success.

• Technical fluency and foresight to collaborate with engineers.

• High ownership mindset with a bias for action and focus on creating customer and business impact.

• Experience building 0→1 products and navigating ambiguity with confidence.

• Experience in customer support or self-service domains is a plus but not required.

The base pay range for this position is expected in the range below:

What you will accomplish:

• You will work hand-in-hand with Self-Service and Agent Assist product leaders to weave AI into a detailed, end-to-end ecosystem. Ensure customer journeys are effortless, agents are empowered, and AI works behind the scenes to reduce friction at every step.

• Develop and deliver automation that removes complexity for customers and agents alike. From smarter routing to predictive staffing, build systems that cut down on repeat contacts, minimize wait times, and simplify the overall experience.

• Harness the voice of the customer through analytics, NLP, and machine learning.

• Compose the roadmap for AI platforms and integrations that scale across the enterprise. Oversee APIs, vendor ecosystems, and technology partnerships to ensure our infrastructure supports the rapid adoption of AI across all channels.

• Balance experimentation with execution by piloting new AI use cases while building frameworks, playbooks, and governance to guide balanced adoption. Bring both creativity and discipline to how AI transforms the way we work.

• Engage business collaborators as partners in transformation. Use storytelling, data-driven narratives, and clear success measures to align them with the AI vision. Develop clarity, build trust, and ensure leaders across the organization are advocates for reducing customer effort through AI.

What you will bring:

• 5+ years of Product Management experience, ideally in contact center, customer experience, or SaaS platforms.

• Confirmed ability to deliver AI/ML-enabled solutions that reduce customer effort and drive operational efficiency.

• Solid understanding of contact center operations, workforce management, and CX metrics (CES, CSAT, NPS).

• Experience working cross-functionally with self-service and agent-facing product teams.

• Skilled in data analytics, visualization, and AI-driven insights.

• Familiarity with APIs, integrations, and cloud-based platforms.

• Background in data science, analytics, or AI product development.

• Certifications in AI/ML or cloud platforms a plus.

The base pay range for this position is expected in the range below:

What You Will Do:

• Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and our seller success metrics

• Innovate solutions for our customers, with a focus on mobile-native experiences

• Collaborate with senior leaders across eBay’s management team to align plans with partners in the core product, design and technology teams as well as within the teams across functions: analytics, marketing, operations, sales, and strategy

• Demonstrate a focus on listening to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements

• Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment

• Create processes and deliver with speed and clarity

• Practice a “decide and go” mentality across you and your team to prioritize and propel the process forward to hit our targets.

• Partner closely with Program Management to handle blockers and communicate dates and achievements

• Have a passion and strive to improve experiences, influencing a higher bar on quality

What you will accomplish:

• 5 + years of experience building products, with a deep expertise in customer focused product management

• Experience handling complex, multi-phase strategic product(s) in parallel with the ability to lead matrix teams in a global context to success delivery and excellence

• Shown ability and in market examples of handling a product that drove significant impact for millions of end users globally

• Outstanding analytical attitude with a successful track of launching products with measurable impact on a global scale

• Sophisticated understanding in basic data analysis; able to "self-serve" and work with analytics partners to figure out tracking is needed, synthesize/report results, etc.

• Deep understanding of the product development lifecycle from planning through deployment; experience using test and validation frameworks throughout the product lifecycle. Experience in Agile/Scrum methodologies and working in Agile teams

• Experience working with design research and qualitative tools

• Strong, concise communicator and effective story-teller; experience using both analytics and qualitative research to express the vision and strategy

• Technical depth and a track record of building experiences for mobile apps preferred

The base pay range for this position is expected in the range below:

Job Description

The ideal candidate is a highly motivated individual with a strong work ethic who enthusiastically commits to projects and tasks. They have strong project management, organizational, analytical, and problem-solving skills. They can see the big picture as well as dig deep into details when needed. Additional key qualities include understanding of financial cycles and process mapping skills, ability to perform in a matrixed environment and lead through influence to effect process change and improvements. This position requires excellent verbal and written communication skills spanning across all levels of management. Those who have been most successful in this role thrive in a fast-paced, collaborative work environment that is results driven.

Responsibilities

• Coordinate the design assessment of in-scope processes by leading walkthroughs and facilitating the identification and documentation of key controls with key business partners
• Participate in the testing of key controls, key reports / spreadsheets in conjunction with co-sourced service providers
• Review attestation / audit reports (e.g., SOC, Internal Audit) to identify SOX relevance of key findings
• Collaborate with process and control owners to assess the impact of identified deficiencies and support remediation efforts /process and control enhancements
• Proactively identify and monitor process and system changes resulting from eBay’s strategic objectives
• Participate in SOX readiness audits and other activities for new areas
• Leverage data visualization techniques to prepare reports for senior management detailing status of the program and highlighting key trends and risks
• Support the department’s continuous improvement efforts by identifying and implementing opportunities to automate control activities and/or related testing procedures across in-scope processes, including the use of analytics and/or AI.
• Maintain current with emerging accounting standards and provide technical guidance commensurate with experience to key partners

Required:

• BA/BS in Accounting, Business, Finance, or a related field
• Minimum of 4 years of audit experience performing SOX compliance and/or operational/IT audits with an emphasis on internal controls
• Experience with Sarbanes-Oxley (SOX) compliance and knowledge of legal, regulatory and industry requirements

Preferred:

• Big 4 accounting firm experience
• Relevant professional certification (e.g., CPA, CA, CIA, CISA)
• SAP ERP experience
• Understanding of eCommerce and FinTech industries and global payment processing practices

Bachelor’s degree required

The base pay range for this position is expected in the range below:

Sr. Manager, AML Compliance

Separately, the AML Compliance teams and verticals have critical Product needs for day-to-day operations. This comes in the form of Run-the-Business (RTB) requests and Scheduled Releases which require Product coordination. This role will work closely with our Product teams to ensure requirements, deadlines, new initiatives, and constraints are communicated to the AML Compliance teams, and liaise between parties to ensure transparency and coordination of work. Qualified candidates will possess the following skills and qualities:

• Ability to manage multiple project initiatives and dates across different AML Domains (KYC, FIU, EDD, Sanctions, etc)
• Prior experience working with Product teams and familiarity with Planning, Business Requirements gathering, and Prioritization
• Team player with strong collaborative qualities and a positive demeanor.
• Prior experience in Financial Crimes programs & oversight
• Ability to assist AML teams with the identification, scoping and building of tool needs to support compliance via Business Requirements
• Ability to build and maintain relationships with AML leadership, Product teams, Engineering teams, and Project teams on a multitude of simultaneous initiatives
• Strong writing and oral communication skills.
• Ability to present updates and materials to all levels of eBay
• Ability to work with agility in a fast paced, and rapidly changing environment, within time-critical situations.
• Advanced Microsoft Office skills (Excel, Word, PowerPoint & Access) including the use of pivot tables.
• Ability to work on confidential and sensitive matters with a high degree of professionalism and discretion.
• A minimum of two years of project management and problem management processes.
• Anti-Money Laundering Specialist, Financial Crimes Specialist, Certified Fraud Examiner, Project Management Professional (PMP) or other related professional certifications preferred.

The base pay range for this position is expected in the range below: