Billing Operations Specialist jobs at Ebay in United States, Austin

• Establish and Run Executive-Level Reporting & Cadences: Develop reporting frameworks that keep senior leaders informed on business operations and performance, and then manage the operating cadences – including developing agendas, documenting key decisions and actions, and tracking follow-through across teams

• Build and Scale Operational Playbooks: Design clear, repeatable processes for key business operations, and drive adoption across teams to ensure consistency and efficiency

• Own High-Impact Projects: Lead end-to-end execution of complex, cross-functional initiatives that drive growth, efficiency, or strategic transformation

• Strengthen Goal Management: Improve how goals are set, tracked, and communicated, ensuring clarity, alignment, and accountability across the business

• Communicate with Influence: Synthesize data and business context into clear, actionable recommendations for senior stakeholders and cross-functional partners

• Champion Operational Excellence:

What You Bring

• Problem-Solving Mindset : Passion for transforming complex challenges into practical, scalable solutions
  Analytical Strength : Strong quantitative and qualitative analytical skills to inform decision-making

• Effective Communication : Able to clearly articulate complex ideas to a wide range of audiences, from peers to executives

• Collaborative Approach : Proactive and team-oriented, thriving in matrixed, fast-paced environments

• Comfort with Ambiguity : Confident navigating uncertainty and driving progress with a strong bias for action

• Executive Presence : Professional, polished communication style that resonates at all levels, especially with senior leaders
  Trusted Partner : Skilled at building and maintaining trust with cross-functional leaders and stakeholders

• Influence Without Authority : Strong interpersonal skills that enable you to lead initiatives and manage deliverables across teams, even without direct reports
  Curiosity & Creativity :

Qualifications

• 4+ years of experience, including time at a top-tier strategy consulting firm

• Bachelor's degree required; MBA or advanced degree preferred

• Experience in e-commerce, retail, consumer goods, or technology is a plus

What you will accomplish

• Deliver timely, accurate invoices and credit memos that support over $250M in revenue, ensuring compliance with billing codes and SLAs.
• Partner with Finance and Product teams to resolve billing disputes, improving customer satisfaction and reducing payment cycle times.
• Drive improvements in billing processes by identifying inefficiencies and proposing scalable, data-informed solutions.
• Contribute to key month-end close activities by preparing reconciliations and supporting financial reporting deliverables.
• Lead or support cross-functional initiatives to improve operational excellence, including billing system improvements and automation efforts.
• Grow your career by developing project management, analysis, and stakeholder engagement skills in a global finance environment.

What you will bring

• Experience in financial operations, billing, or accounts receivable, with proficiency in SAP ECC and Microsoft Excel.
• Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.
• Clear communication skills, with the ability to collaborate across finance, product, and operations teams.
• Detail-oriented and organized, able to manage multiple priorities with accuracy and accountability.
• A mentality focused on continuous improvement and a willingness to adapt to new tools and processes.
• This role is based in Austin, TX and may require you to work onsite in office 3+days/week and occasional flexible hours to coordinate with global teams.

The base pay range for this position is expected in the range below:

In this role, you’ll act as a central orchestrator across teams including Go-to-Market, Product, Engineering, Tech, Design, Marketing, Finance and more. You’ll lead the full lifecycle of planning - from strategy to execution to performance review. You’ll contribute to building a culture of operational excellence by establishing and demonstrating what good looks like - across process improvement, project management, documentation of business processes to continuously improve operations. Your work will ensure that strategic goals are translated into coordinated action and measurable results across the company and for our customers.

This role will be accountable for driving the end-to-end lifecycle of planning across three key areas:

• Strategic Planning: Shape and lead company-wide planning cycles by aligning priorities, clarifying initiative scope, and ensuring process support the most impactful outcomes. Align teams around priorities, resource allocations and clear outcomes

• Execution Planning: Build and maintain a centralized, high-level execution planning program that aligns with cross-functional initiatives, uplevels key milestones and dependencies, and enables PMOs and delivery teams to implement with greater clarity, consistency and focus. Work with engineering, product managers and supporting teams to estimate and drive decisions to align technical resource dependencies and necessary allocations.

• Business Performance and Tracking:

• 7+ years of experience in strategic planning, business operations, or portfolio/program management in a technology company

• A strong track record of leading cross-functional planning and operational processes with multiple partners

• A data-driven attitude and comfort with tools such as Jira, Airtable, Tableau, Smartsheet, Notion, or similar

• A deep understanding of how Product, Engineering, and Go-to-Market teams operate and interconnect

• A systems-thinker with strong instincts for structure, process, and governance

• Ability to connect with clarity and influence without authority

• Collaborative, pragmatic, and resilient in fast-paced environments

The base pay range for this position is expected in the range below: