Associate Category Manager Hard Goods jobs at Ebay in United States, Austin

What You Will Do:

• Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and our seller success metrics

• Innovate solutions for our customers, with a focus on mobile-native experiences

• Collaborate with senior leaders across eBay’s management team to align plans with partners in the core product, design and technology teams as well as within the teams across functions: analytics, marketing, operations, sales, and strategy

• Demonstrate a focus on listening to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements

• Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment

• Create processes and deliver with speed and clarity

• Practice a “decide and go” mentality across you and your team to prioritize and propel the process forward to hit our targets.

• Partner closely with Program Management to handle blockers and communicate dates and achievements

• Have a passion and strive to improve experiences, influencing a higher bar on quality

What you will accomplish:

• 5 + years of experience building products, with a deep expertise in customer focused product management

• Experience handling complex, multi-phase strategic product(s) in parallel with the ability to lead matrix teams in a global context to success delivery and excellence

• Shown ability and in market examples of handling a product that drove significant impact for millions of end users globally

• Outstanding analytical attitude with a successful track of launching products with measurable impact on a global scale

• Sophisticated understanding in basic data analysis; able to "self-serve" and work with analytics partners to figure out tracking is needed, synthesize/report results, etc.

• Deep understanding of the product development lifecycle from planning through deployment; experience using test and validation frameworks throughout the product lifecycle. Experience in Agile/Scrum methodologies and working in Agile teams

• Experience working with design research and qualitative tools

• Strong, concise communicator and effective story-teller; experience using both analytics and qualitative research to express the vision and strategy

• Technical depth and a track record of building experiences for mobile apps preferred

The base pay range for this position is expected in the range below:

What you will accomplish:

• You will work hand-in-hand with Self-Service and Agent Assist product leaders to weave AI into a detailed, end-to-end ecosystem. Ensure customer journeys are effortless, agents are empowered, and AI works behind the scenes to reduce friction at every step.

• Develop and deliver automation that removes complexity for customers and agents alike. From smarter routing to predictive staffing, build systems that cut down on repeat contacts, minimize wait times, and simplify the overall experience.

• Harness the voice of the customer through analytics, NLP, and machine learning.

• Compose the roadmap for AI platforms and integrations that scale across the enterprise. Oversee APIs, vendor ecosystems, and technology partnerships to ensure our infrastructure supports the rapid adoption of AI across all channels.

• Balance experimentation with execution by piloting new AI use cases while building frameworks, playbooks, and governance to guide balanced adoption. Bring both creativity and discipline to how AI transforms the way we work.

• Engage business collaborators as partners in transformation. Use storytelling, data-driven narratives, and clear success measures to align them with the AI vision. Develop clarity, build trust, and ensure leaders across the organization are advocates for reducing customer effort through AI.

What you will bring:

• 5+ years of Product Management experience, ideally in contact center, customer experience, or SaaS platforms.

• Confirmed ability to deliver AI/ML-enabled solutions that reduce customer effort and drive operational efficiency.

• Solid understanding of contact center operations, workforce management, and CX metrics (CES, CSAT, NPS).

• Experience working cross-functionally with self-service and agent-facing product teams.

• Skilled in data analytics, visualization, and AI-driven insights.

• Familiarity with APIs, integrations, and cloud-based platforms.

• Background in data science, analytics, or AI product development.

• Certifications in AI/ML or cloud platforms a plus.

The base pay range for this position is expected in the range below:

As a Senior Product Manager, you will define and own the strategy for how we design, build, and scale AI-powered help experiences. You will work closely with design, engineering, data science, and operations to turn emerging AI capabilities into simple, trusted, and impactful products for customers and the business.

What you will accomplish:

• Define the product strategy, roadmap, and execution for AI Agents and composable AI platforms.

• Use data and experimentation to guide decisions, measure impact, and drive continuous improvement.

• Turn customer and business needs into clear, actionable product direction and requirements.

• Bring data, insights, and industry trends to inform and improve the product experience.

• Partner closely with design, engineering, and data science to deliver reliable, high-quality products at scale.

• Build alignment and strong partnerships across teams to stay focused on shared goals.

• Keep the customer at the center of every product decision.

What You Will Bring:

• 6+ years of product management experience, with at least 2 years in AI/ML or data-driven products.

• Experience applying AI to improve customer experiences and solve real customer problems (e.g., conversational AI).

• Skilled at using data and insights to uncover opportunities, drive prioritization, and measure success.

• Technical fluency and foresight to collaborate with engineers.

• High ownership mindset with a bias for action and focus on creating customer and business impact.

• Experience building 0→1 products and navigating ambiguity with confidence.

• Experience in customer support or self-service domains is a plus but not required.

The base pay range for this position is expected in the range below:

What you will accomplish:

• Provide Finance & Advertising leadership with weekly financial outlook on Advertising revenue trends

• Partnering with Global marketing team to ensure tight alignment with their spend insights to predict the trends for Advertising LOBs

• Be the thought partner for New Ventures by providing business and financial insights, supporting them during strategic planning process, scenario planning and regular finance related activities such as month-end close, accruals etc.

• Manage & deliver quarterly & yearly outlook through forecast & budgeting processes for Advertising business incorporating regional level insights

• Identify areas of efficiencies in FP&A processes and support cross functional efforts on Financial transformation projects within eBay

• Partner with eBay's accounting team for quarter-end close reporting, driving internal processes to maintain and improve predictability of financial results.

What you will bring:

• 5+ years in finance, covering areas like FP&A & Business Performance.

• Experience in Financial systems like Anaplan, SAP BPC, SAP BW.

• Strong analytical skills for data manipulation using SQL or similar tools.

• Solid technical skills in spreadsheets and a good grasp of accounting principles.

• A continual improvement mindset, eager to implement best practices.

• Ability to navigate a matrix organization, effectively partnering with multiple roles.

• A curious, critical thinker ready to challenge and influence business decisions.

• High energy and enthusiasm for working in a fast-paced, global setting.

The base pay range for this position is expected in the range below:

The SeniorTechnical Program Manager you will oversee the product portfolio for one or more major initiatives or domains, ensuring strategic alignment between the product roadmap, business goals, and execution timelines. You’ll be responsible for driving visibility, accountability, and impact across a portfolio of projects, enabling faster execution, better planning, and stronger cross-functional alignment. This role is both strategic and hands-on, balancing the need to see across the organization while helping unblock teams at the ground level.

What you will accomplish:

• Own and manage a portfolio of strategic programs, ensuring alignment with company priorities, product roadmaps, and business outcomes.

• Oversee portfolio-level reporting, providing strategic insights and recommendations to senior leadership for resource allocation and prioritization decisions

• Drive execution planning cycles, partnering with cross-functional leaders to scope, sequence, and resource initiatives.

• Facilitate prioritization and alignment discussions across engineering, product, design, and business teams to resolve trade-offs and build shared commitment.

• Ensure comprehensive program oversight, leveraging analytical tools and data to monitor advancement, identify potential impediments, and generate polished updates and correspondence suitable for executive review

• Maintain visibility into program health, using tools and data to track progress, surface risks, and deliver executive-ready updates and communications.

• Continuously improve execution processes, optimizing workflows, cadences, and tooling to increase team velocity, efficiency, and transparency.

• Promote program management excellence, mentoring TPMs, standardizing best practices, and fostering a culture of ownership and continuous improvement.

What you will bring:

• 10+ years of total professional experience, including at least 7+ years of technical program management experience, with experience leading complex cross-functional portfolios.

• Strong understanding of software development, platform infrastructure, and product lifecycle models.

• Demonstrated success driving complex initiatives across large, distributed teams.

• Strong expertise in capacity planning, resource estimation, and strategic execution frameworks.

• Experienced in detailed technical analyses, including dependencies, design, and operations, and skilled in communicating with engineering and product team

• Able to dive deeply into technical details (e.g., key dependencies, design choices, operability, etc.) and drive constructive discussions with engineers and product managers..

• Capability to provide executive-level insights and drive data-driven decision-making for complex portfolios; can communicate and influence at multiple levels—from engineers to C-suite.

• Experience in driving organizational change related to project management practices and tools; direct experience with planning and tracking tools (e.g., JIRA, Airtable, Confluence).

• Skilled at surfacing trade-offs, navigating ambiguity, and aligning multiple stakeholders.

• Passion for creating clarity, improving ways of working, and delivering real customer impact.

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

• equity investments, debt securities, and structured products .

• Ensure compliance with relevant accounting standards (e.g., ASC 320, ASC 321, IFRS 9, as applicable).

• Manage fair value measurement processes, including coordination with valuation specialists.

• Monitor impairment indicators and perform impairment assessments for investments.

• Reconcile investment activity and provide insights on investment performance to senior management.

• Manage accounting for derivative instruments , including foreign currency forwards and interest rate swaps.

• Ensure compliance with hedge accounting requirements (e.g., ASC 815 / IFRS 9).

• Collaborate with Treasury to structure and document hedge relationships.

• Supervise hedge effectiveness and review related journal entries and disclosures.

• corporate debt issuances , including interest expense recognition, amortization of premiums/discounts, and debt covenant compliance.

• Support the execution of interest rate swaps and ensure accurate hedge documentation and reporting.

• Partner with Treasury to evaluate and implement financing strategies.

• Review journal entries, reconciliations, and financial statement disclosures related to investments, derivatives, and debt.

• Support quarterly and annual reporting requirements, including footnote disclosures for financial instruments.

• Ensure compliance with internal control requirements under SOX.

• Liaise with external auditors during quarterly reviews and year-end audits.

• process automation initiatives in investment accounting and treasury, leveraging generative AI, robotic process automation (RPA), and advanced analytics .

• Identify opportunities to streamline reconciliations, reporting, and compliance processes using AI-driven solutions.

• Partner with Finance Systems/IT teams to implement new digital tools and ensure successful adoption across the team.

• Lead, mentor, and develop staff within the investment accounting and treasury controlling team.

• Partner with cross-functional teams, including Treasury, FP&A, Tax, and Legal.

• Contribute to process improvements and system automation for investment and treasury accounting functions.

• Bachelor’s degree in Accounting, Finance, or related field (Master’s or MBA preferred but no required).

• CPA, Chartered Accountant, or equivalent professional designation strongly preferred.

• 6+ years of progressive experience in accounting, with a focus on investment accounting, derivatives, and treasury operations .

• Strong knowledge of US GAAP related to financial instruments (ASC 320, 321, 815, 825, ).

• Prior experience with hedge accounting, investment accounting, debt issuance, and derivative management .

• Big 4 or large firm audit background preferred; corporate treasury accounting experience a plus.

• Demonstrated experience in leveraging generative AI, robotic process automation (RPA), or advanced analytics tools to streamline accounting and treasury workflows.

• Strong technical accounting expertise with the ability to interpret and apply complex standards.

• Excellent analytical, problem-solving, and organizational skills.

• Proven ability to design, implement, and optimize processes using automation and AI-driven solutions to increase accuracy, efficiency, and scalability.

• Effective communicator with ability to explain complex topics to non-finance stakeholders.

• Strong leadership skills with ability to manage and mentor a team.

• Familiarity in ERP systems (SAP S4 Hana, Workday) and treasury management systems (FIS Quantum) preferred.

• Dedication to working they Hybrid model with days per week in our Austin, TX office.

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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This position demands a mix of front-end product knowledge, a focus on exploration, and extensive back-end platform experience. You will play a pivotal role in crafting, scaling, and evolving global payment solutions, ensuring our systems are robust, compliant, and optimized to deliver outstanding value for buyers, sellers, and the business.

What you will accomplish:

• You will define and communicate a compelling product vision and strategy for FX and Payments Platform initiatives, balancing near-term execution with long-term platform investments.

• You will partner with engineering as a Product Owner in Agile teams and other product teams, delivering end-to-end solutions that span customer-facing experiences, APIs, and core services.

• Design systems for high availability, reliability, and scalability across multiple geographies, currencies, and regulatory frameworks.

• Lead initiatives that improve cross-border payment flows, enhance visibility, and drive cost efficiency.

• You will employ analytics, customer insights, and experimentation frameworks to advise product design, validate hypotheses, and measure impact.

What you will bring:

• Bachelor’s degree required; MBA or technical (engineering) degree preferred.

• 7+ years of experience in product management or software development, with significant exposure to payments, FX, or financial platforms—ideally in large-scale eCommerce or marketplace environments.

• Consistent track record of delivering both front-end user-facing products and back-end platform solutions.

• Solid understanding of payments processing, FX mechanics, global settlement, and compliance frameworks.

• Experience driving global product strategies that balance innovation, operational flexibility, and market-specific requirements.

• Strong analytical abilities, with expertise in experimenting, testing hypotheses, and using quantitative/qualitative methods,

• Ability to lead sophisticated initiatives in a matrixed, global environment, influencing partners at all levels.

The base pay range for this position is expected in the range below: