Exceptions Associate jobs at Ebay in United Kingdom, London

Key Responsibilities:

• Receiving and Processing:
  • Unload and inspect incoming shipments to ensure accuracy and quality.
  • Verify item quantities and condition, reporting any discrepancies or issues.
  • Organize and store items in designated areas, ensuring proper handling and placement for easy retrieval.
• Order Fulfillment:
  • Accurately pack, and prepare orders for shipment according to established guidelines.
  • Label and document outgoing shipments, ensuring timely and accurate delivery.
  • Ensure all orders are prepared in accordance with eBay’s high standards for packaging and quality.
• Inventory Management:
  • Conduct regular inventory counts and audits to maintain accurate stock levels.
  • Report discrepancies and assist in resolving inventory issues.
  • Assist with stock rotation, ensuring items are stored properly and efficiently.
• Warehouse Organization:
  • Maintain a clean and organized warehouse environment, ensuring all areas are free of obstructions and hazards.
  • Assist with organizing and optimizing warehouse space to improve workflow and efficiency.
  • Follow procedures to ensure safe and effective use of warehouse equipment.
• Equipment Operation:
  • Operate warehouse equipment such as forklifts, pallet jacks, and hand trucks safely and effectively.
  • Perform routine maintenance checks on equipment to ensure proper functionality.
  • Adhere to safety standards when operating machinery and handling inventory.
• Safety and Compliance:
  • Follow all safety policies and health regulations to ensure a safe working environment.
  • Participate in safety training sessions and implement safety practices in daily operations.
  • Immediately report unsafe conditions or incidents to supervisors to maintain a safe workplace.
• Team Collaboration:
  • Work closely with team members to meet and exceed operational targets.
  • Communicate effectively with supervisors and other departments to ensure smooth workflow and timely order fulfillment.
  • Assist in training new employees and provide support to team members as needed.

Who You Are:

We’re looking for someone who:

• Has prior warehouse experience, preferably in a fast-paced, high-volume environment.
• Demonstrates attention to detail and a commitment to high-quality standards.
• Is comfortable operating warehouse equipment, including forklifts and pallet jacks (training will be provided if needed).
• Has strong organizational and time-management skills, with the ability to work efficiently both independently and as part of a team.
• Prioritizes safety and follows procedures to ensure a secure and effective working environment.
• Is proactive, adaptable, and eager to contribute to the overall success of the team.

What You Will Accomplish

• Receiving and Processing:

  • Unload and inspect incoming shipments to ensure accuracy and quality.

  • Verify item quantities and condition, reporting any discrepancies or issues.

  • Organize and store items in designated areas, ensuring proper handling and placement for easy retrieval.

• Order Fulfillment:

  • Accurately pack, and prepare orders for shipment according to established guidelines.

  • Label and document outgoing shipments, ensuring timely and accurate delivery.

  • Ensure all orders are prepared in accordance with eBay’s high standards for packaging and quality.

• Inventory Management:

  • Conduct regular inventory counts and audits to maintain accurate stock levels.

  • Report discrepancies and assist in resolving inventory issues.

  • Assist with stock rotation, ensuring items are stored properly and efficiently.

• Warehouse Organization:

  • Maintain a clean and organized warehouse environment, ensuring all areas are free of obstructions and hazards.

  • Assist with organizing and optimizing warehouse space to improve workflow and efficiency.

  • Follow procedures to ensure safe and effective use of warehouse equipment.

• Equipment Operation:

  • Operate warehouse equipment such as forklifts, pallet jacks, and hand trucks safely and effectively.

  • Perform routine maintenance checks on equipment to ensure proper functionality.

  • Adhere to safety standards when operating machinery and handling inventory.

• Safety and Compliance:

  • Follow all safety policies and health regulations to ensure a safe working environment.

  • Participate in safety training sessions and implement safety practices in daily operations.

  • Immediately report unsafe conditions or incidents to supervisors to maintain a safe workplace.

• Team Collaboration:

  • Work closely with team members to meet and exceed operational targets.

  • Communicate effectively with supervisors and other departments to ensure smooth workflow and timely order fulfillment.

  • Assist in training new employees and provide support to team members as needed.

What You Will Bring

We’re looking for someone who:

• Has prior warehouse experience, preferably in a fast-paced, high-volume environment.

• Demonstrates attention to detail and a commitment to high-quality standards.

• Is comfortable operating warehouse equipment, including forklifts and pallet jacks (training will be provided if needed).

• Has strong organizational and time-management skills, with the ability to work efficiently both independently and as part of a team.

• Prioritizes safety and follows procedures to ensure a secure and effective working environment.

• Is proactive, adaptable, and eager to contribute to the overall success of the team.

What You Will Accomplish:

• Support the day-to-day management of exception activities, including handling items that couldn't be authenticated, have missing components, quality issues, or incomplete shipping details.

• Assist with the identification and resolution of exceptions to ensure a smooth experience for both buyers and sellers.

• Collaborate with cross-functional teams, including Customer Service, Product, Legal, and our Vertical Business teams, to enhance the overall customer experience.

• Contribute to the improvement of processes and workflows by proposing ideas to improve efficiency and performance.

• Supervise and report on key performance indicators (critical metrics) related to exception management.

• Research and resolve issues or concerns through effective problem-solving and analytical skills.

• Stay flexible to changes in workflows and evolving responsibilities.

• Maintain accurate documentation and support the team with daily operational needs.

• Develop strong working relationships with both internal teams and external partners.

What You Will Bring:

• Strong interest in luxury goods and/or ecommerce.

• Ability to work collaboratively and contribute to a positive team environment.

• Excellent communication skills, both written and verbal.

• Strong attention to detail and organizational skills.

• Ability to handle and prioritize tasks independently.

• Analytical attitude with the ability to solve problems and identify areas for improvement.

• Proficiency with standard office tools (e.g., word processing, spreadsheets, Slack, etc.).

• A team-oriented demeanour and a proactive approach to problem-solving.

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