Staff Content Designer - Shipping jobs at Ebay in Canada, Toronto

• Create world-class, user-centered designs and experiences which solve for customer needs, deliver on business requirements, account for technical feasibility and leverage future trends

• Use your understanding of user-centered design processes and ability to create prototypes and high quality design work to drive product design for end-to-end projects in agile, cross-functional teams

• Operate as a "Co-Founder" within the cross-functional product team by identifying and validating user problems, producing inventive and thoughtful solutions for users and the business, and shipping meaningful product updates that deliver tangible results

• Unite multiple AI-related projects into a cohesive portfolio and end-to-end experience for our customers via collaboration with our design system teams, engineers and multiple product management teams

• Deliver tested solutions via participation in user research, product discovery & testing

• 8+ years of professional experience in product design as an IC design lead working across large cross-domain and cross-functional projects which define an end-to-end customer experience

• An outstanding portfolio which demonstrates a broad range of design and product strategy across web-based and native applications and consumer experiences

• Experience using design thinking methodologies & UCD processes to drive collaboration across agile, cross-functional teams in a large organization

• Hands-on experience driving product and concept development, including generative research, storyboarding, user-journey mapping, competitive analysis, prototyping, qualitative interviews and quantitative testing

• Ability to synthesize ambiguity, bringing industry trends, research, team insights, business priorities, and partner feedback into actionable UX strategy and design execution

• Experience designing AI interfaces or other experience designing with emerging technologies

You’ll report directly into the Senior Manager of eBay Live and work closely with cross-functional partners in design, product, engineering, research, and marketing. You will be a primary driver advancing eBay Live to industry leadership by deeply understanding seller pain points, innovating on design solutions, and integrating Live workflows into core selling experiences.

What You'll Accomplish

• Lead design strategy, architecture, and vision for eBay Live seller experiences, enabling retention and growth in a competitive live commerce landscape.

• Drive end-to-end product design, championing service-design methodologies to define and elevate the Live seller journey (onboarding, pre-stream, in-stream, post-stream, business management).

• Collaborate with senior design, product, engineering, content, and research leadership to align roadmaps, optimize workflows, and deliver scalable solutions that benefit sellers and buyers.

• Develop and iterate advanced design prototypes and narratives that bring innovative concepts to life for testing and refinement in partnership with Research and Content teams.

• Partner deeply with content and research peers to ensure seller perspectives, data, and storytelling inform UX strategy and execution across live commerce touchpoints.

• Drive executive-level presentations, storytelling, and crafting of design narratives that clearly communicate opportunities, solutions, and results to senior leadership and stakeholder audiences.

• Advocate for sellers by synthesizing research findings, competitive insights, and internal priorities into actionable UX strategy and design execution.

• Facilitate workshops, user testing, and field research to uncover seller needs, validate hypotheses, and inform design directions.

• Serve as a primary design lead and mentor for cross-team collaboration, contributing to Figma file development, service-design documentation, and process improvement initiatives.

What You'll Bring

• 10+ years of professional product design experience, with deep expertise in live commerce, marketplace, or high-velocity seller experiences.

• Advanced mastery of Figma, prototyping tools, and interactive design methods, demonstrated through a robust portfolio showcasing end-to-end product design, strategy, and delivery of complex seller-focused solutions across web and native platforms.

• Experience delivering compelling executive-level presentations, storytelling, and clear design narratives to influence senior leaders and drive alignment.

• Demonstrated ability to architect holistic, scalable design systems and drive cross-domain alignment.

• Advanced proficiency in journey mapping, service design documentation, and workshop facilitation.

• Proven success influencing product vision, roadmap prioritization, and organizational advocacy for seller needs in a high-growth environment.

• Track record of building strong partnerships with content and research peers, and collaborating effectively across cross-functional design, product, engineering, and stakeholder communities.

• Experience leading design thinking activities, user-centered research, and qualitative validation within cross-functional squads.

• Inclusive, collaborative approach—building trusted relationships and coaching others to foster innovation within and across teams.

• Commitment to ongoing learning, mentoring, and advancing design excellence.

• Background or deep interest in streaming, live commerce, video-first platforms, or game design.

This role focuses on hands-on design work, prototyping, and cross-functional collaboration to improve the end-to-end live seller journey. You will be challenged to balance creativity and usability, using advanced design and prototyping tools, while also building strong partnerships with key stakeholders across disciplines.

What You'll Accomplish

• Contribute to product design and UX for eBay Live seller experiences, focusing on onboarding, event setup, inventory, and post-sale workflows.

• Apply advanced mastery of Figma and prototyping tools to create, iterate, and hand off interactive design assets and user flows.

• Help develop and refine design concepts based on research and feedback from sellers, in close partnership with content and research peers.

• Collaborate effectively with cross-functional teams (engineering, product, research, content) to support the delivery of high-quality solutions that drive seller value.

• Participate in user testing, workshops, and field research to validate design decisions and gather insights.

• Present design rationale and solutions to peers and occasionally to senior stakeholders using clear storytelling and narrative techniques.

• Maintain organized and well-documented design files to ensure alignment and smooth handoff within the team.

• Stay curious about trends in live commerce, streaming platforms, and video-first experiences; actively share relevant ideas and inspiration.

What You'll Bring

• 5+ years of professional product design experience, ideally in ecommerce, live commerce, marketplace, or related seller-facing environments.

• Advance mastery of Figma and prototyping tools, with a portfolio that demonstrates impactful contributions to product design and user experience.

• Strong storytelling skills in presenting design thinking, rationale, and user journeys to team members and stakeholders.

• Demonstrated ability to collaborate with content and research peers, integrating insights and narratives into design solutions.

• Experience working with cross-functional partners to deliver end-to-end design solutions.

• Proficiency in workshop participation, user-centered research, and testing to inform design iterations.

• Inclusive, team-oriented mindset, open to feedback and dedicated to continuous personal development.

• Bonus: Experience or strong interest in streaming, live commerce, video-first platforms, or game design.

What you’ll accomplish

• Lead design strategy, architecture, and vision for Shipping buyer and seller experiences, enabling global scalability and customer growth.

• Drive end-to-end product design across customer experiences.

• Collaborate with senior design, product, engineering, product marketing, content, and research leadership to align roadmaps, optimize workflows, and deliver scalable solutions that benefit sellers and buyers.

• Develop sophisticated design prototypes and narratives that bring innovative concepts to life for testing and refinement in partnership with Research and Content teams.

• Lead high-level presentations, storytelling, and crafting innovative narratives to effectively convey opportunities, solutions, and outcomes to senior leadership and collaborators.

• Advocate for customers by synthesizing research findings, competitive insights, and internal priorities into actionable UX strategy and design execution.

• Facilitate workshops, user testing, and field research to uncover customer needs, validate hypotheses, and inform design directions.

• Serve as a primary design lead and mentor for cross-team collaboration, contributing to Figma file development, design documentation, and process improvement initiatives.

What you’ll bring

• 10+ years of professional product design experience, e-commerce or marketplace experience is a plus.

• Advanced mastery of Figma, prototyping tools, and interactive design methods, proven through a robust portfolio showcasing end-to-end product design, strategy, and delivery of complex solutions across web and native platforms.

• Experience delivering compelling executive-level presentations, storytelling, and clear design narratives to influence senior leaders and drive alignment.

• Demonstrated ability to design comprehensive, scalable design systems and drive cross-domain alignment.

• Advanced proficiency in journey mapping, service design documentation, and workshop facilitation.

• Proven success influencing product vision, and roadmap prioritization.

• Track record of building strong partnerships with content and research peers, and collaborating effectively across cross-functional design, product, engineering, and stakeholder communities.

• Inclusive, collaborative approach—building positive relationships and mentoring others to develop innovation within and across teams.

• Commitment to ongoing learning, mentoring, and advancing design excellence.

Additional Information

• Locations: Hybrid Portland, OR USA or Toronto, Canada (Travel may be required for workshops, user research, or team activities.)

What you will accomplish:

• Responsible for the product value proposition narrative, messaging, and go-to-market strategy for the shipping experience on eBay for both buyers and sellers, ensuring customer success on the platform.

• You will approach go-to-market in a holistic manner to ensure customers receive relevant and meaningful communications at the right time and place across in-product, marketing, PR, market communities, sales, customer service, and partner messaging.

• Influence product roadmaps by synthesizing market, customer and competitive insights, build audience segmentations and opportunity sizing.

• Create customer feedback loops during the product and marketing development process to refine the product narrative and value proposition articulation.

• Develop product value propositions, narratives, customer messaging, naming and external facing proof points.

• Manage the go-to-market strategy and planning for product launches and then lead through channel experts to ensure execution and impact measurement. Track customer engagement, product adoption, and business success. Partner with channel experts across in-product content, marketing, PR communications, customer service, in-market teams, and sales channels to generate demand.

• Identify internal product market fit tracking metrics; synthesize customer feedback to provide signal amidst the noise across the product life cycle: development, launch, and optimization / expansion. Improve the value proposition by using the voice of the customer to optimize product marketing messaging and to provide advise on product recommendations.

• Establish success metrics, and monitor progress towards objectives for product launches and the growth of existing products or services in the market.

• 8+ years of experience in product marketing, with at least 3 years leading company wide initiatives. Strong track record of developing product and go to market strategies at ecommerce companies or within seller-focused organizations at e-commerce companies

• Demonstrated history of encouraging creativity, delivering projects with outstanding quality

• Success working collaboratively with cross-functional teams and excellent communication skills

• Strong data analysis skills and experience with customer research techniques

What You Will Accomplish:

• Lead the vision, strategy, and execution for eBay’s shipping platforms, specifically Tracking Platform - carrier integrations, shipping buyer and seller post-purchase experiences, notification systems, APIs, and more.

• Take full ownership of the shipping product ecosystem, ensuring a seamless and high-impact experience for all stakeholders.

• Foster deep collaboration with Engineering, Operations, and Business leadership within Shipping, as well as cross-functional teams internal and external to eBay.

• Strengthen product management rigor through data-driven roadmap development, A/B testing, defining success metrics, making strategic trade-offs, and launching innovative, high-impact features.

• Partner with senior leaders across eBay’s management team to integrate shipping strategy with core product and technology initiatives.

• Define product requirements, establish roadmaps, and prioritize initiatives in collaboration with key internal and external partners.

• Set clear product and backlog priorities, balancing immediate results with long-term investments in scalable technology platforms.

What You Will Bring:

• 5+ years of experience in technical product management with a strong track record of driving impact to large scale applications

• Deep understanding of marketplace ecosystems, with the ability to identify and unlock opportunities through data-driven analysis and user experience research.

• Detail-oriented approach with strong analytical abilities, including proficiency in SQL. Adept at interpreting metrics, diagnosing root causes, and uncovering opportunities for growth.

• Background in consumer-facing applications, social media, or eCommerce technologies; prior shipping experience is not required.

• Strong ability to influence, collaborate, and communicate effectively across teams and senior leadership.