Product Manager Conversion Programs jobs at Ebay in Canada, Toronto

In this role, you will own the strategy and execution of seller marketing communications through own / CRM channels. You will have an opportunity to build from scratch, together with your team, some of the first seller flagship programs and crafting message, audience, channel and contact strategy for those. Examples of programs and initiatives in scope:

• Growth Program, focused on inspiring sellers with growth tips tailored to their business needs, showcasing seller stories, and market trends.

• Driving success of business initiatives such as seller growth through account management programs, incentives like seller coupons or pricing promotions

• Drive understanding and best practices around new tools and features developed to make sellers successful on eBay and making selling on eBay easy

• Recognize sellers successes and encouraging them to perform best in their category and overperform competition

What you will accomplish:

• Craft the seller storyline and foster conversations with US, CA, UK, and DE business sellers, growing into more markets. AU, IT)

• Develop a test & learn plan for seller marketing channels, messaging, creative approaches, and customer feedback to meet customer-centric goals.

• You will implement the roadmap E2E, with support of a Campaign Manager dedicated to your function, Operational and Creative Teams, Planning Teams and Marketing Tech

• You will develop a strong understanding and expertise on how to use the Marketing tools such as Unified Experience Platform, Message Studio and Monday.com

• You will partner with the global and local seller initiative leaders, Seller Product, Marketing Tech, Global Creative, Enablement teams, Community & Engagement, Customer Service, Trust and other business partners in crafting cohesive end-to-end communication plans

What you will bring:

• You will bring a strong CRM expertise into the role, with seller / B2C / B2B marketing expertise and global remit experience highly beneficial

• You will have a strong track record of successfully developing and leading CRM marketing programs and campaigns, from the original idea until successful execution and measurement

• Strong abilities in managing customers and influencing

• You will be numbers driven, results oriented, and be able to balance qualitative with quantitative measures of success

• You will be comfortable working across multiple time-zones, with high degree of flexibility and trust to ensure the right work-life balance

• You will demonstrate natural curiosity to learn and grow and be open to feedback and different point of views

• You will be a strong team player, fostering collaborative environment and trusted relationships

• Last but not least, you will be passionate about customer excellence and always put the customer first

In this role, you will be a core partner to the Head of eBay Ventures and an important representative of eBay within the broader entrepreneurial and venture capital community. You’ll actively engage with founders, investors, and ecosystem partners, while working cross-functionally with leaders across eBay to translate strategic priorities into high-impact venture investments.

• Working in collaboration with eBay Ventures team, conduct research and actively source and screen innovative businesses relevant to eBay, and together proceed to various assessments of these businesses
• Manage an efficient evaluation and tracking process, including outside-in assessment, due diligence and financial modelling - where required supported by the legal and other eBay teams
• Create all necessary materials/memos for investment consideration, review, and governance, incl. all necessary documents for the Investment Committee to make an investment decision
• Help prepare updates to executives and key stakeholders on the overall health of the portfolio
• Help manage relationship with eBay Ventures partners, including financial investors
• Represent eBay Ventures externally at industry events, founder meetups, and ecosystem gatherings; help create thought-leadership content and support the design and delivery of events and community-building initiatives.
• Work closely with portfolio companies to accelerate their success, including identifying and driving commercialization opportunities in partnership with eBay teams
• Maintain and enhance venture pipeline and screening tools, help coordinate innovation activities across internal and external stakeholders, and promote collaboration between portfolio companies and eBay teams.

• University degree in engineering or business management
• 5+ years of experience in e-commerce, investments, venture capital
• Experience in strategy consulting or as a start-up founder/operator is strongly valued
• Established network within the North American VC and start-up ecosystem, with particular strength on the East Coast.
• Self-starter with a bias for action, speed, and results
• Ability to form clear, well-reasoned points of view, paired with the openness to evolve those views based on new information and insights
• Team player with strong analytical and strategic thinking; have a sense of initiative and autonomy as well as high level of commitment
• Strong interpersonal as well as collaboration skills and ability to create new connections
• Passion for and a solid understanding of technology and business models

What you will accomplish:

• Lead the product strategy and roadmap for improving upper funnel experience on search

• Be a strategic problem solver and able to synthesize data from multiple sources (including analytics, user research, marketing research, and design) to identify key customer unmet needs, key solutions that can address the needs and build product vision with search item tiles

• You will work closely with a cross-functional team of engineering, design, analytics, product marketing, and user research to deliver these products

• You will lead the execution of your roadmap by working with data science, engineering, and analytics teams

• Build MVPs, iterate fast and be the champion of execution excellence

• Conduct AB tests for launch candidates and work with analytics teams to measure the impact on success metrics

• 7+ years of Product Management experience

• Experience with search and discovery systems , including familiarity with ranking models, search algorithms, and semantic search

• Experience in personalization and recommender systems , ideally using real-time data

• Strong analytic skills and ability to synthesize data from multiple sources

• Passionate advocate for user, and has confirmed results in achieving superb user experience within tight constraints

• Demonstrated leadership ability, self-motivated and directed, entrepreneurial ability to innovate quickly

In the role of
Lead Product Manager at eBay Live , your responsibilities will involve shaping and advancing the vision, strategy, and roadmap for eBay Live seller experiences globally. You will orchestrate projects aimed at enhancing live commerce, making it more user-friendly, interactive, and expandable — enabling sellers of all scales to thrive instantly.

You will partner with Product, Engineering, Analytics, and Marketing teams to drive tangible business outcomes and elevate seller success. This highly visible, cross-functional leadership role requires a blend of critical thinking, in-depth product expertise, data-driven decision-making, and genuine empathy for our global seller community.

What you will accomplish:

• Develop and implement the product vision and strategy for eBay Live seller experiences, ensuring it aligns with eBay’s broader corporate and Seller Experience objectives.

• Lead cross-functional teams to build scalable, mobile-first tools that enable sellers to host, promote, and run live selling events with ease.

• Apply a data-informed approach to validate hypotheses, define success metrics, and iterate rapidly to deliver meaningful outcomes for sellers and buyers.

• Champion the voice of the seller, integrating user insights, research, and behavioural data into every stage of the product lifecycle.

• Collaborate closely with senior leaders across product, development, and engineering to ensure strategic alignment, execution clarity, and effective prioritization.

• Establish guidelines and frameworks for experimentation, validation, and decision-making that can scale globally.

• Identify and drive innovation opportunities, bringing to bear trends in live commerce, creator ecosystems, and mobile-first engagement.

• Work closely with Program Management to address barriers, boost delivery efficiency, and update senior executives on progress and breakthroughs.

• Foster a culture of speed and excellence, balancing quality with velocity and empowering teams to make decisions confidently.

What you will bring:

• 10+ years of product management experience, including at least 2+ years at a lead or principal level coordinating complex, cross-functional initiatives.

• Consistent track record of building and scaling customer-facing digital products, ideally within commerce, social, or live content ecosystems.

• Strong strategic and analytical approach — skilled at turning uncertainty into concrete, measurable product roadmaps.

• Extensive background crafting mobile-first and interactive experiences, especially with live video, community, or products driven by creators.

• Shown success leading global, cross-disciplinary teams across development, research, engineering, and data.

• Expertise in AI adoption, experimentation, A/B testing, and product validation frameworks.

While the initial focus will be on M&A-related programs, the scope will expand over time to encompass other complex, cross-domain product delivery initiatives within Seller Experience.

• Lead the end-to-end delivery of product and platform programs emerging from acquisitions — ensuring that new capabilities, tools, or marketplaces are successfully coordinated throughout Seller Experience processes.

• Collaborate with Product, Engineering, and Corporate Development to convert acquisition strategy into practical product roadmaps, ensuring alignment with eBay’s seller and buyer experiences.

• Orchestrate cross-functional execution across engineering, build, data, and operations teams to deliver high-quality outcomes on time and within scope.

• Collaborate with architecture and platform teams to build integration strategies, data flows, and service dependencies that enable scalable onboarding of new product capabilities.

• Drive program governance, risk assessment, and achievement management, ensuring transparency across leadership and collaborators.

• Define and refine repeatable delivery frameworks for future M&A-focused product integrations, improving speed-to-market and execution consistency.

• Act as a trusted liaison between Seller Experience and global partner teams (including Payments, Trust, and Customer Service) to ensure cohesive platform behavior post-integration.

• Mentor TPMs and technical leads, encouraging a culture of clarity, accountability, and delivery excellence.

• 10+ years of experience in technical program management, including at least 5 years leading large-scale, cross-functional product or platform delivery.

• Proven experience driving integration or delivery programs related to M&A, partnerships, or product migrations within a global technology organization.

• Strong technical proficiency across software architecture, API platforms, data systems, and service integration — able to engage deeply with engineering teams.

• Excellent ability to navigate ambiguity, drive alignment across diverse teams, and communicate clearly with both technical and business collaborators.

• Proven success in bridging product strategy with technical execution, translating business goals into measurable deliverables.

• Expertise in agile and lean delivery methodologies, with experience optimizing cross-team workflows for velocity and quality.

• Bachelor’s degree or equivalent experience in Computer Science, Engineering, or a related area. PMP, PgMP, or SAFe certification a plus.

You’ll report directly into the Senior Manager of eBay Live and work closely with cross-functional partners in design, product, engineering, research, and marketing. You will be a primary driver advancing eBay Live to industry leadership by deeply understanding seller pain points, innovating on design solutions, and integrating Live workflows into core selling experiences.

What You'll Accomplish

• Lead design strategy, architecture, and vision for eBay Live seller experiences, enabling retention and growth in a competitive live commerce landscape.

• Drive end-to-end product design, championing service-design methodologies to define and elevate the Live seller journey (onboarding, pre-stream, in-stream, post-stream, business management).

• Collaborate with senior design, product, engineering, content, and research leadership to align roadmaps, optimize workflows, and deliver scalable solutions that benefit sellers and buyers.

• Develop and iterate advanced design prototypes and narratives that bring innovative concepts to life for testing and refinement in partnership with Research and Content teams.

• Partner deeply with content and research peers to ensure seller perspectives, data, and storytelling inform UX strategy and execution across live commerce touchpoints.

• Drive executive-level presentations, storytelling, and crafting of design narratives that clearly communicate opportunities, solutions, and results to senior leadership and stakeholder audiences.

• Advocate for sellers by synthesizing research findings, competitive insights, and internal priorities into actionable UX strategy and design execution.

• Facilitate workshops, user testing, and field research to uncover seller needs, validate hypotheses, and inform design directions.

• Serve as a primary design lead and mentor for cross-team collaboration, contributing to Figma file development, service-design documentation, and process improvement initiatives.

What You'll Bring

• 10+ years of professional product design experience, with deep expertise in live commerce, marketplace, or high-velocity seller experiences.

• Advanced mastery of Figma, prototyping tools, and interactive design methods, demonstrated through a robust portfolio showcasing end-to-end product design, strategy, and delivery of complex seller-focused solutions across web and native platforms.

• Experience delivering compelling executive-level presentations, storytelling, and clear design narratives to influence senior leaders and drive alignment.

• Demonstrated ability to architect holistic, scalable design systems and drive cross-domain alignment.

• Advanced proficiency in journey mapping, service design documentation, and workshop facilitation.

• Proven success influencing product vision, roadmap prioritization, and organizational advocacy for seller needs in a high-growth environment.

• Track record of building strong partnerships with content and research peers, and collaborating effectively across cross-functional design, product, engineering, and stakeholder communities.

• Experience leading design thinking activities, user-centered research, and qualitative validation within cross-functional squads.

• Inclusive, collaborative approach—building trusted relationships and coaching others to foster innovation within and across teams.

• Commitment to ongoing learning, mentoring, and advancing design excellence.

• Background or deep interest in streaming, live commerce, video-first platforms, or game design.

What you will accomplish:

• Take to market extraordinary, industry-leading, user-centered designs that solve for customer needs, deliver on business requirements, account for technical feasibility and leverage future trends.

• Contribute to the creative direction of eBay’s suite of seller tools , working with other design leaders to create a compelling and cohesive ecosystem for sellers across the product portfolio.

• Coach and lead product discovery activities and drive the strategic direction of the product experience with partners, including researchers, product managers, engineers and executives.

• Develop frameworks of understanding that codify large-scale, validated solutions and patterns for key customer problems, socialize these across other teams and domains, and help contribute to an overall user-experience framework that empowers eBay sellers.

• Lead as a ‘co-founder’ alongside cross-functional partners

What you will bring:

• Bachelor's degree in interaction design, HCI, industrial design, graphic design, visual communications or equivalent experience and +10 years of professional experience in Product Design, with +5 years of experience leading Product Designers.

• Outstanding portfolio demonstrating a broad range of product design work across web-based applications, consumer experiences, and native mobile applications

• Experience driving product design for end-to-end user-experiences and a strong understanding of user-centered design processes with agile, cross-functional teams

• Hand-on experience in zero-to-one , new product and concept development, including generative research, storyboarding, user-journey mapping, competitive analysis, prototyping, qualitative feedback and quantitative testing.

• Ability to synthesize

Thought leadership in the e-commerce space and hands-on experience creating platforms, tools, and products that enable e-commerce sellers a plus.