Director Ux Research - Ebay Services jobs at Ebay in Canada, Toronto

As the lead Art Director for US CRM, you’ll be responsible for guiding our external agency in crafting visually compelling creative that engages customers, drives retention, and improves their overall experience with eBay. You will work closely with internal and external cross-functional teams including marketing, category BUs, and social strategists, to deliver outstanding customer experiences. You will also have the chance to create in-house creative work for CRM touchpoints as needed.

What you will accomplish:

• Lead the creative direction for eBay’s US CRM campaigns, including emails, push notifications, SMS, and other customer communications, ensuring content resonates with US customers and drives engagement.

• Occasionally concept, design, and implement creative for CRM channels, with a focus on customer retention, loyalty, and brand advocacy.

• Ensure brand consistency by adapting eBay’s global brand guidelines to align with the specific tone, voice, and customer needs of the US market.

• Collaborate with cross-functional teams, including marketing, content, design, and copy, to create CRM campaigns that are both visually impactful and strategically aligned with eBay’s marketing goals.

• Present feedback and pitch concepts to collaborators, including CRM, marketing, and other key teams, ensuring that your vision is communicated clearly and persuasively.

• Optimize and iterate creative campaigns based on performance data, customer feedback, and market trends, continuously improving campaign outcomes.

• Collaborate with external agencies to coordinate the implementation of CRM creative, ensuring alignment with eBay’s standards and US market requirements.

• Collaborate with localization teams to ensure all content is culturally relevant and linguistically accurate for US customers.

• Occasional travel may be required for team collaboration or photoshoots.

What you will bring:

• 5+ years of experience as an Art Director or Senior Designer, with a focus on CRM creative in the e-commerce or digital marketing space.

• Bachelor’s degree in Graphic Design, Communication Design, or a related field.

• A strong portfolio showcasing CRM campaigns, email design, and customer engagement work across multiple channels.

• Expert proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign); knowledge of After Effects or Cinema 4D is a plus.

• Experience with CRM platforms and tools, and a deep understanding of how to tailor creative for emails, push notifications, and SMS.

• Strong typography, composition, and visual storytelling skills, with an eye for detail and the ability to craft visually engaging and effective content.

• Proven experience leading creative projects from concept to execution, managing multiple projects simultaneously and meeting tight deadlines.

• Ability to work cross-functionally with marketing, copy, and product teams, maintaining strong creative direction and brand integrity.

• A collaborative attitude, with the ability to give and receive constructive feedback

Who You’ll Work With:

• A dedicated team of designers, copywriters, motion designers, and creative directors.

• Cross-functional partners in marketing, content, and product teams, collaborating to deliver customer-centric CRM campaigns.

• A creative, fast-paced environment that values collaboration, innovation, and quality.

This role requires a unique product leader who can successfully navigate an ambiguous, fast-paced environment. You will be responsible for defining and delivering high-impact features across the entire live commerce journey, including the foundational technology platform, the global buyer experience, and the tools sellers use to broadcast, engage, and monetize their live streams. If you thrive on significant ownership, high visibility, and the chance to build the future of e-commerce, this is the role for you.

What you will accomplish:

• Serve as a visionary leader for your product space within live commerce, developing a strategy and roadmap that aligns with eBay's top-level goals. This requires blending deep customer empathy with an understanding of market trends, business goals, and competitive insights.

• Drive the full product lifecycle for multiple features or a major product initiative, from initial discovery and opportunity sizing to launch, iteration, and post-launch analysis.

• Own and deliver a challenging product roadmap on time, demonstrating a strong bias for action and high-quality outcomes. You will write clear, detailed requirements (PRDs) that prioritize hypotheses for testing and iteration.

• Lead and inspire confidence among a wide range of partners, including engineering, design, data science, research, and marketing. You will foster collaboration, build alignment, and drive shared goals across all stakeholders.

• Define key success metrics, leverage data and analytics to quantify customer problems, size opportunities, and ultimately measure the impact of your work on organizational goals.

• Cultivate a knowledge of the technical architecture and backend systems for your product area to effectively partner with engineering, unblock development, and influence technical decisions.

What you will bring:

• 8+ years of product management or related strategy experience, with e-commerce, video, or social commerce experience highly preferred.

• Bachelor’s degree required; MBA or relevant advanced degree preferred.

• Ambiguity Management: Exceptional ability to thrive in an ambiguous, 0-1 environment, distilling complex, unclear problems into a clear product vision and actionable roadmap.

• Prioritization and Tradeoffs: Demonstrated ability to evaluate options, assess trade-offs (short-term vs. long-term), and recommend a path forward, even with incomplete data.

• Influence & Communication: Masters written and verbal communication, adapting your message to influence both execution teams and executive leadership. Ability to lead and inspire without direct authority.

• Analytical Rigor: Proven ability to use quantitative and qualitative insights to build strong business cases, define necessary data, and measure product performance.

In the role of
Lead Product Manager at eBay Live , your responsibilities will involve shaping and advancing the vision, strategy, and roadmap for eBay Live seller experiences globally. You will orchestrate projects aimed at enhancing live commerce, making it more user-friendly, interactive, and expandable — enabling sellers of all scales to thrive instantly.

You will partner with Product, Engineering, Analytics, and Marketing teams to drive tangible business outcomes and elevate seller success. This highly visible, cross-functional leadership role requires a blend of critical thinking, in-depth product expertise, data-driven decision-making, and genuine empathy for our global seller community.

What you will accomplish:

• Develop and implement the product vision and strategy for eBay Live seller experiences, ensuring it aligns with eBay’s broader corporate and Seller Experience objectives.

• Lead cross-functional teams to build scalable, mobile-first tools that enable sellers to host, promote, and run live selling events with ease.

• Apply a data-informed approach to validate hypotheses, define success metrics, and iterate rapidly to deliver meaningful outcomes for sellers and buyers.

• Champion the voice of the seller, integrating user insights, research, and behavioural data into every stage of the product lifecycle.

• Collaborate closely with senior leaders across product, development, and engineering to ensure strategic alignment, execution clarity, and effective prioritization.

• Establish guidelines and frameworks for experimentation, validation, and decision-making that can scale globally.

• Identify and drive innovation opportunities, bringing to bear trends in live commerce, creator ecosystems, and mobile-first engagement.

• Work closely with Program Management to address barriers, boost delivery efficiency, and update senior executives on progress and breakthroughs.

• Foster a culture of speed and excellence, balancing quality with velocity and empowering teams to make decisions confidently.

What you will bring:

• 10+ years of product management experience, including at least 2+ years at a lead or principal level coordinating complex, cross-functional initiatives.

• Consistent track record of building and scaling customer-facing digital products, ideally within commerce, social, or live content ecosystems.

• Strong strategic and analytical approach — skilled at turning uncertainty into concrete, measurable product roadmaps.

• Extensive background crafting mobile-first and interactive experiences, especially with live video, community, or products driven by creators.

• Shown success leading global, cross-disciplinary teams across development, research, engineering, and data.

• Expertise in AI adoption, experimentation, A/B testing, and product validation frameworks.

You’ll report directly into the Senior Manager of eBay Live and work closely with cross-functional partners in design, product, engineering, research, and marketing. You will be a primary driver advancing eBay Live to industry leadership by deeply understanding seller pain points, innovating on design solutions, and integrating Live workflows into core selling experiences.

What You'll Accomplish

• Lead design strategy, architecture, and vision for eBay Live seller experiences, enabling retention and growth in a competitive live commerce landscape.

• Drive end-to-end product design, championing service-design methodologies to define and elevate the Live seller journey (onboarding, pre-stream, in-stream, post-stream, business management).

• Collaborate with senior design, product, engineering, content, and research leadership to align roadmaps, optimize workflows, and deliver scalable solutions that benefit sellers and buyers.

• Develop and iterate advanced design prototypes and narratives that bring innovative concepts to life for testing and refinement in partnership with Research and Content teams.

• Partner deeply with content and research peers to ensure seller perspectives, data, and storytelling inform UX strategy and execution across live commerce touchpoints.

• Drive executive-level presentations, storytelling, and crafting of design narratives that clearly communicate opportunities, solutions, and results to senior leadership and stakeholder audiences.

• Advocate for sellers by synthesizing research findings, competitive insights, and internal priorities into actionable UX strategy and design execution.

• Facilitate workshops, user testing, and field research to uncover seller needs, validate hypotheses, and inform design directions.

• Serve as a primary design lead and mentor for cross-team collaboration, contributing to Figma file development, service-design documentation, and process improvement initiatives.

What You'll Bring

• 10+ years of professional product design experience, with deep expertise in live commerce, marketplace, or high-velocity seller experiences.

• Advanced mastery of Figma, prototyping tools, and interactive design methods, demonstrated through a robust portfolio showcasing end-to-end product design, strategy, and delivery of complex seller-focused solutions across web and native platforms.

• Experience delivering compelling executive-level presentations, storytelling, and clear design narratives to influence senior leaders and drive alignment.

• Demonstrated ability to architect holistic, scalable design systems and drive cross-domain alignment.

• Advanced proficiency in journey mapping, service design documentation, and workshop facilitation.

• Proven success influencing product vision, roadmap prioritization, and organizational advocacy for seller needs in a high-growth environment.

• Track record of building strong partnerships with content and research peers, and collaborating effectively across cross-functional design, product, engineering, and stakeholder communities.

• Experience leading design thinking activities, user-centered research, and qualitative validation within cross-functional squads.

• Inclusive, collaborative approach—building trusted relationships and coaching others to foster innovation within and across teams.

• Commitment to ongoing learning, mentoring, and advancing design excellence.

• Background or deep interest in streaming, live commerce, video-first platforms, or game design.

This role requires a unique product leader who can successfully navigate an ambiguous, fast-paced environment. You will be responsible for defining and delivering high-impact features across the entire live commerce journey, including the foundational technology platform, the global buyer experience, and the tools sellers use to broadcast, engage, and monetize their live streams. If you thrive on significant ownership, high visibility, and the chance to build the future of e-commerce, this is the role for you.

What you will accomplish:

• Serve as a visionary leader for your product space within live commerce, developing a strategy and roadmap that aligns with eBay's top-level goals. This requires blending deep customer empathy with an understanding of market trends, business goals, and competitive insights.

• Drive the full product lifecycle for multiple features or a major product initiative, from initial discovery and opportunity sizing to launch, iteration, and post-launch analysis.

• Own and deliver a challenging product roadmap on time, demonstrating a strong bias for action and high-quality outcomes. You will write clear, detailed requirements (PRDs) that prioritize hypotheses for testing and iteration.

• Lead and inspire confidence among a wide range of partners, including engineering, design, data science, research, and marketing. You will foster collaboration, build alignment, and drive shared goals across all stakeholders.

• Define key success metrics, leverage data and analytics to quantify customer problems, size opportunities, and ultimately measure the impact of your work on organizational goals.

• Cultivate a knowledge of the technical architecture and backend systems for your product area to effectively partner with engineering, unblock development, and influence technical decisions.

What you will bring:

• 9+ years of product management or related strategy experience, with e-commerce, video, or social commerce experience highly preferred.

• Bachelor’s degree required; MBA or relevant advanced degree preferred.

• Ambiguity Management: Exceptional ability to thrive in an ambiguous, 0-1 environment, distilling complex, unclear problems into a clear product vision and actionable roadmap.

• Prioritization and Tradeoffs: Demonstrated ability to evaluate options, assess trade-offs (short-term vs. long-term), and recommend a path forward, even with incomplete data.

• Influence & Communication: Masters written and verbal communication, adapting your message to influence both execution teams and executive leadership. Ability to lead and inspire without direct authority.

• Analytical Rigor: Proven ability to use quantitative and qualitative insights to build strong business cases, define necessary data, and measure product performance.

This role requires a unique product leader who can successfully navigate an ambiguous, fast-paced environment. You will be responsible for defining and delivering high-impact features across the entire live commerce journey, including the foundational technology platform, the global buyer experience, and the tools sellers use to broadcast, engage, and monetize their live streams. If you thrive on significant ownership, high visibility, and the chance to build the future of e-commerce, this is the role for you.

What you will accomplish:

• customer empathy with an understanding of market trends, business goals, and competitive insights.

• Drive the full product lifecycle for multiple features or a major product initiative, from initial discovery and opportunity sizing to launch, iteration, and post-launch analysis.

• Own and deliver a challenging product roadmap on time, demonstrating a strong bias for action and high-quality outcomes. You will write clear, detailed requirements (PRDs) that prioritize hypotheses for testing and iteration.

• Lead and inspire confidence among a wide range of partners, including engineering, design, data science, research, and marketing . You will foster collaboration, build alignment, and drive shared goals across all stakeholders.

• Define key success metrics, leverage data and analytics to quantify customer problems, size opportunities, and ultimately measure the impact of your work on organizational goals.

• Cultivate a knowledge of the technical architecture and backend systems for your product area to effectively partner with engineering, unblock development, and influence technical decisions.

What you will bring:

• 5+ years of product management or related strategy experience, with e-commerce, video, or social commerce experience highly preferred .

• Bachelor’s degree required ; MBA or relevant advanced degree preferred .

• Ambiguity Management: Exceptional ability to thrive in an ambiguous, 0-1 environment , distilling complex, unclear problems into a clear product vision and actionable roadmap.

• Prioritization and Tradeoffs: Demonstrated ability to evaluate options, assess trade-offs (short-term vs. long-term), and recommend a path forward, even with incomplete data.

• Influence & Communication: Masters written and verbal communication, adapting your message to influence both execution teams and executive leadership. Ability to lead and inspire without direct authority.

• Analytical Rigor:

This role focuses on hands-on design work, prototyping, and cross-functional collaboration to improve the end-to-end live seller journey. You will be challenged to balance creativity and usability, using advanced design and prototyping tools, while also building strong partnerships with key stakeholders across disciplines.

What You'll Accomplish

• Contribute to product design and UX for eBay Live seller experiences, focusing on onboarding, event setup, inventory, and post-sale workflows.

• Apply advanced mastery of Figma and prototyping tools to create, iterate, and hand off interactive design assets and user flows.

• Help develop and refine design concepts based on research and feedback from sellers, in close partnership with content and research peers.

• Collaborate effectively with cross-functional teams (engineering, product, research, content) to support the delivery of high-quality solutions that drive seller value.

• Participate in user testing, workshops, and field research to validate design decisions and gather insights.

• Present design rationale and solutions to peers and occasionally to senior stakeholders using clear storytelling and narrative techniques.

• Maintain organized and well-documented design files to ensure alignment and smooth handoff within the team.

• Stay curious about trends in live commerce, streaming platforms, and video-first experiences; actively share relevant ideas and inspiration.

What You'll Bring

• 5+ years of professional product design experience, ideally in ecommerce, live commerce, marketplace, or related seller-facing environments.

• Advance mastery of Figma and prototyping tools, with a portfolio that demonstrates impactful contributions to product design and user experience.

• Strong storytelling skills in presenting design thinking, rationale, and user journeys to team members and stakeholders.

• Demonstrated ability to collaborate with content and research peers, integrating insights and narratives into design solutions.

• Experience working with cross-functional partners to deliver end-to-end design solutions.

• Proficiency in workshop participation, user-centered research, and testing to inform design iterations.

• Inclusive, team-oriented mindset, open to feedback and dedicated to continuous personal development.

• Bonus: Experience or strong interest in streaming, live commerce, video-first platforms, or game design.