Director Regulatory Operations jobs at Ebay in Canada, Toronto

As the lead Art Director for US CRM, you’ll be responsible for guiding our external agency in crafting visually compelling creative that engages customers, drives retention, and improves their overall experience with eBay. You will work closely with internal and external cross-functional teams including marketing, category BUs, and social strategists, to deliver outstanding customer experiences. You will also have the chance to create in-house creative work for CRM touchpoints as needed.

What you will accomplish:

• Lead the creative direction for eBay’s US CRM campaigns, including emails, push notifications, SMS, and other customer communications, ensuring content resonates with US customers and drives engagement.

• Occasionally concept, design, and implement creative for CRM channels, with a focus on customer retention, loyalty, and brand advocacy.

• Ensure brand consistency by adapting eBay’s global brand guidelines to align with the specific tone, voice, and customer needs of the US market.

• Collaborate with cross-functional teams, including marketing, content, design, and copy, to create CRM campaigns that are both visually impactful and strategically aligned with eBay’s marketing goals.

• Present feedback and pitch concepts to collaborators, including CRM, marketing, and other key teams, ensuring that your vision is communicated clearly and persuasively.

• Optimize and iterate creative campaigns based on performance data, customer feedback, and market trends, continuously improving campaign outcomes.

• Collaborate with external agencies to coordinate the implementation of CRM creative, ensuring alignment with eBay’s standards and US market requirements.

• Collaborate with localization teams to ensure all content is culturally relevant and linguistically accurate for US customers.

• Occasional travel may be required for team collaboration or photoshoots.

What you will bring:

• 5+ years of experience as an Art Director or Senior Designer, with a focus on CRM creative in the e-commerce or digital marketing space.

• Bachelor’s degree in Graphic Design, Communication Design, or a related field.

• A strong portfolio showcasing CRM campaigns, email design, and customer engagement work across multiple channels.

• Expert proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign); knowledge of After Effects or Cinema 4D is a plus.

• Experience with CRM platforms and tools, and a deep understanding of how to tailor creative for emails, push notifications, and SMS.

• Strong typography, composition, and visual storytelling skills, with an eye for detail and the ability to craft visually engaging and effective content.

• Proven experience leading creative projects from concept to execution, managing multiple projects simultaneously and meeting tight deadlines.

• Ability to work cross-functionally with marketing, copy, and product teams, maintaining strong creative direction and brand integrity.

• A collaborative attitude, with the ability to give and receive constructive feedback

Who You’ll Work With:

• A dedicated team of designers, copywriters, motion designers, and creative directors.

• Cross-functional partners in marketing, content, and product teams, collaborating to deliver customer-centric CRM campaigns.

• A creative, fast-paced environment that values collaboration, innovation, and quality.

• Lead & support teams as they take to market world-class, industry-leading, user-centered designs that solve for customer needs, deliver on business requirements, account for technical feasibility and leverage future trends.

• Drive the creative direction of eBay’s suite of seller tools , working with other design leaders to create a compelling and cohesive ecosystem for sellers across the product portfolio.

• Inspire & coach product discovery activities that drive the strategic direction of the product experience with partners, including researchers, product managers, engineers and executives.

• Develop frameworks of understanding that codify large-scale, validated solutions and patterns for key customer problems, socialize these across other teams and domains, and help contribute to an overall user-experience framework that empowers eBay sellers.

• Lead as a ‘co-founder’ alongside senior cross-functional partners

• BS degree in interaction design, HCI, industrial design, graphic design, visual communications or equivalent experience and +15 years of professional experience in Product Design, with +8 years of professional experience leading Product Designers.

• Outstanding portfolio demonstrating a broad range of product design leadership across web-based applications, consumer experiences, and native mobile applications

• Experience driving product design for end-to-end user-experiences and a strong understanding of user-centered design processes with agile, cross-functional teams

• Hand-on experience leading zero-to-one , new product and concept development, including generative research, storyboarding, user-journey mapping, competitive analysis, prototyping, qualitative feedback and quantitative testing.

• Ability to synthesize together industry trends, internal and third-party research, team insights, business priorities, and partner feedback into practical and compelling UX strategy and design priorities.

• Thought leadership in the e-commerce space and hands-on experience creating platforms, tools, and products that enable e-commerce sellers a plus.

We’re looking for a Staff Product Designer to join eBay’s End-to-End Regulatory design team, where you’ll help craft the future of compliance through intelligent, user-centered solutions. In this role, you’ll focus on crafting seamless, AI- and machine learning-powered experiences that simplify global compliance for our customers, from listing to post-sale. You’ll play a key role in crafting solutions that transform complex regulatory requirements into intuitive, scalable product experiences, helping our sellers stay compliant and competitive across global markets.

This role reports to the Senior Design Manager for Regulatory.

What you will accomplish:

• Design scalable, AI-powered product experiences that enable and empower global compliance for all sellers to meet regulatory requirements with confidence.

• Build high-fidelity prototypes and design artifacts that bring sophisticated ideas to life, ensuring flexibility across surfaces and adherence to design system standards.

• Use research insights, partner feedback, and data to iteratively improve designs and elevate the overall user experience for compliance touchpoints.

• Advocate for inclusive, accessible, and globally relevant design practices that reflect eBay’s diverse customer base and dedication to equitable solutions.

What you will bring:

• 8+ years of proven-experience in Product Design, Interaction Design, or a related field, ideally with exposure to regulatory, financial, or international policy design. A bachelor’s degree or equivalent experience is welcome—what matters most is what you’ve built and how you think, and how you align your team.

• Deep proficiency in modern design and prototyping tools (e.g., Figma, Sketch, Adobe XD), with the ability to move fluidly from low-fidelity concepts to polished, production-ready hand-off files

• Outstanding communication and storytelling skills—you know how to explain design decisions with clarity, listen deeply, and build strong cross-functional relationships across design, product, legal, and engineering.

• A bias for collaboration and action. You’re determined, comfortable with ambiguity, and able to move work forward independently or as part of a highly collaborative team.

• Standout Skill: Systems Thinking in Regulated Environments:

The ideal candidate for this team is a people person, qualitative research expert, and systems thinker. You are a hands-on coach who is passionate about process, documentation, and nailing the details. Everything we do is meant to provide orderly systems that will keep our expansive research practice operating smoothly. You will work with vendors to find new methods, and in-house engineering teams to drive sophisticated solutions to tough problems. You will find ways to balance competing goals, such as inclusivity vs. accurate sample representation, or user privacy vs. user demographic collection. You will always be looking for ways to improve both the research participants’ experience as they pass through our research systems, and the researchers’ experience as they work with operations, improving everything from intake forms to AI-enabled video editing. You are the kind of person who moves fast and drives action, with the track record to show for it.

What you will accomplish:

• Manage the end-to-end recruiting pipeline and process

• Own vendor relationships for third-party panel providers, SaaS research platforms, and incentive providers

• Oversee the recruiting CMS systems, enforce user contact governance, and ensure GDPR, PII, and CAN-SPAM compliance in partnership with in-house legal and privacy teams

• Manage partnerships with in-house AI, procurement, and legal teams in order to increase operational velocity

• Own all post-research process, including data warehousing, AI-enable repository, and data cleansing/hygiene

• Actively contribute new ideas and process to UX Research Ops at eBay

What you will bring:

• 8+ years of experience in the research operations space

• 5+ years of research recruiting experience across quant, qual, and mixed methods research

• 2+ years of management experience

• Experience working in a high-volume research ops department and automating repetitive tasks

• Demonstrated understanding of database query/management, statistical sampling concepts, and research techniques

• Expert use of CMS and SaaS platforms, particularly Qualtrics

• Demonstrated understanding of PII, GDPR, CMS best practices in a global research environment

• Ability to manage and allocate budgets

As the UXR Director leading the eBay Services domain , you will be a , overseeing a team which spans across product areas including Seller Payments, Platform & Capital, Shipping, Ads, Stores, and Regulatory. You will lead and inspire an organization of talented UXR IC’s and a Manager , acting as a force-multiplier for their development and the continuous evolution of the UXR function. We will depend on you to build meaningful, collaborative relationships with our design, product and engineering partners and senior leadership, with a focus on influencing and creating customer-informed strategies and inspiring continuous user-based product and feature innovation.

What you will accomplish:

• Lead a team of User Researchers across the eBay Services domain, providing research leadership as well as career development guidance and coaching tailored for a mix of junior to senior research talent as well as manager talent.

• Drive a mixed-methods research practice, gathering both generative and evaluative insights on designs and concepts. Methods include but are not limited to: in-depth user interviews, in-lab and field studies, online surveys, diary studies, usability testing, moderated and unmoderated remote testing, customer journey mapping, jobs to be done, benchmarking, heuristic evaluations, as well as stakeholder interviews.

• Cultivate and manage partnerships with cross-functional partners and company leadership (Design, Product Management, Marketing, Analytics, and various Business Units), being a user insights thought leader and core leadership partner..

• Establish and maintain an efficient strategy for scoping research, execution, and sharing insights to ensure velocity and visibility across internal partners.

• Help drive the impact of insights generated by the team and play a leadership role in elevating the User Research practice at eBay.

• Define and lead initiatives that contribute to the maturity of our research practice.

• Manage budget and maintain a healthy bench of external vendors for specific needs.

What you will bring:

• 14+ years of experience in an applied User Research setting.

• 10+ years of experience in managing user research/product research teams.

• 5+ years of experience in managing research managers.

• Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science or a related field is desired.

• Consistent track record of building and curating user research programs, employing a range of methodologies.

• Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from ideation to launch.

• Ability to solve complex problems and support the team in delivery of insights.

• Strong communication skills, experienced influencer, and advocate for user research.

• Support the execution of company-wide planning cycles by coordinating timelines, maintaining planning templates and tracking key deliverables
• Collaborate with key internal leaders o ensure planning inputs (e.g., priorities, scope, resource needs) are collected and integrated in a structured way
• Help maintain planning documentation and process guides to support consistency across teams
• Assist in organizing cross-functional workshops, alignment sessions, and working sessions with key partners

• Assist in preparing materials for weekly, monthly and quarterly business reviews (WBRs, MBRs) at leadership level
• Maintain dashboards and portfolio trackers that monitor initiative status, achievements, and risks
• Partner with analytics and finance teams to compile and analyze data that informs planning cycles and improves decision making
• Identify patterns or gaps in reporting to support continuous improvement

• 5-8 years experience in corporate planning, business operations, portfolio/program management in a technology company, or a major consulting firm required
• Strong project coordination skills, with attention to detail and ability to manage multiple timelines
• A data-driven approach and comfort with tools (e.g., Jira, Airtable, Tableau, Smartsheet)
• Familiarity with how product development and go-to-market teams operate
• Strong written and verbal communication skills; comfortable preparing decks, portfolio reporting and trackers, and meeting notes
• Proactive, team-oriented mentality with an eagerness to learn and improve processes
• A systems-thinker with strong instincts for structure, process, and governance
• Ability to communicate with clarity and influence without authority
• Collaborative, pragmatic, and resilient in fast-paced environments

• Software Design and Development : Assist in the design, development, and implementation of software enhancements that meet specific business needs. This includes supporting system automations, and pressure testing solutions to ensure these meet required expectations.

• System Analysis : Support the analysis of existing systems to identify areas for improvement and contribute to recommendations for enhancements. This involves understanding user requirements and translating them into technical specifications.

• Collaborating with Teams : Work closely with developers, system architects, and stakeholders to understand project requirements and ensure effective communication throughout the development process.

• Debugging and Troubleshooting : Help identify, solve, and debug software issues, ensuring that the systems function optimally and efficiently. This includes documenting any changes made for future reference.

• Integration of Systems : Assist in integrating new applications with existing systems and ensure data compatibility and flow between various software solutions.

• Maintaining Documentation : Create and maintain comprehensive standard methodologies documentation of tools and processes to facilitate future updates and developments.

• Quality Assurance and Testing : Partner with team to conduct various types of testing to ensure software reliability and performance. Work on fixing any identified issues or bugs promptly.

• Security : Support the implementation of security measures to protect systems and applications from unauthorized access, vulnerabilities, and threats.

• Continuous Improvement : Stay updated with the newest technologies, trends, and standard methodologies in software development and apply this knowledge to continuously improve systems.

What you will Bring:

• University degree or equivalent experience

• 2-4 years of marketing operations experience, ideally in process or tool adoption, or relevant internships/coursework.

• Software Development Expertise : Basic understanding of the system integrations by using zappier or n8n systems.

• Problem-Solving Skills : Good analytical and problem-solving skills to assist in designing solutions and solving issues.

• Technical Tools Knowledge : Familiarity with development frameworks and tools such as ChatGPT, Monday.com, n8n, Bynder, AirTable, Jira or similar, along with basic experience in using databases.

• System and Architecture Understanding : Basic knowledge of system architectures, design patterns, and standard methodologies for creating robust and scalable software solutions.

• Collaboration and Communication Skills