Senior Principal Firmware Engineer Bios Embedded Controller jobs at Dell in United States, Austin

Our Electrical Engineering team puts the spark into the full hardware development lifecycle, from concept to production. It takes experts in system architecture definition, design, analysis, prototyping, sourcing & the debugging and validation of layouts or routes to deliver state-of-the-art products for a changing world. We work closely with designers, cross-functional teams within Dell Technologies and suppliers to make sure electronic designs meet a range of requirements, including schedule, feature set, functionality and quality, as well as industry standards.

You will:

• Partner with Dell internal platform and graphics development engineering teams to manage onboard and add-in graphics program deliverables

• Lead/guide graphics technology providers and ODM partners on debug and resolution of hardware, software, and firmware issues with graphics controller cards

• Work with multiple internal teams including product quality, platform engineering, product marketing, program management, regulatory engineering, and other teams to debug/ resolve issues

• Support the commodity-level internal core teams with product issue management and resolution and engineering guidance on issue triage and program schedule

• Manage resources at external suppliers including AMD, nVidia, Intel, and platform ODM partners to facilitate debug and resolution of issues and delivery of graphics controllers on Time-To-Market schedules

• Subject matter expert in graphics controllers, graphics drivers & firmware, and OS application interaction with graphics devices

Essential Requirements

• Strong technical leadership capabilities

• Proactive attitude to issue resolution and engagement with peer and global teams and suppliers to quickly resolve issues

• Self-starter mentality, able to quickly recognize and triage issues.

• High level focus on customer experience and customer satisfaction.

• 5+ years industry experience with a Bachelor’s Degree or 3+ years’ experience with a Master’s Degree (Dell experience is a plus) in Engineering/Computer Science degree

Desirable Requirements

• Understanding of and familiarity with the ODM development model

In this position as, you will drive the strategic user experience vision for client products. In this senior role, you will focus on front-end concept development, cross-portfolio design strategy, and long-term innovation initiatives across hardware and software ecosystems. You will lead multidisciplinary teams, champion advanced research practices, and represent Dell’s UX direction at the executive level to influence future product roadmaps and investment.

You will:

• Define and lead the strategic UX vision for Dell’s next generation of client products
• Drive front-end concept incubation: identifying, prototyping, and validating opportunities before formal development
• Establish and scale design frameworks, standards, and methodologies that guide cross-functional teams globally
• Partner with product, engineering, and business leaders to shape portfolio strategy and align experience goals with business outcomes; Present design strategies and concept directions to executive leadership to guide priorities and investment
• Champion advanced Human Factors and behavioral research approaches to ensure strategic insights inform concept and portfolio planning

• 12+ years of experience in a consumer product UX role, with a track record of leadership on large-scale programs or portfolios
• Proven expertise in front-end innovation, strategic design direction, and concept incubation for consumer-facing hardware/software ecosystems
• A portfolio that demonstrates strategic impact on both shipped products and long-term design roadmaps
• Proficiency with qualitative and quantitative research methods, prototyping tools, and design frameworks
• Excellent leadership and communication skills, including the ability to influence executive-level decisions through design strategies and research insights

Desirable Requirements

• Graduate degree in applied behavioral sciences, product development, human factors/ergonomics, or a closely related field

As a
You will:

• Design and lead the effort on automation, continuous integration/continuous delivery processes and tools to make our services simpler and more robust

• Mentor team members in design collaboration, code reviews, development tools and processes

• Take part in the full software development life cycle including development, test, continuous delivery and support

• Be an active member of an agile team, collaboratively realizing features through development, test and delivery

Essential Requirements:

• 9+ years’ experience in software development

• Strong problem-solving and analytical skills

• Strong Windows deployment knowledge in the following areas:

  • Windows System Image Manager

  • Understanding of unattend.xml files

  • Understanding of phases of Windows deployment process (WindowsPE, Specialize, AuditMode, OOBE, etc.)

  • Understanding of Windows Pre-installation Environment (WinPE)

  • Able to debug issues experienced during OS deployment

• Strong Windows Debugger knowledge, ie. How to collect necessary files that can be used in Windows Debugger

• Strong Scripting knowledge: Batch file, PowerShell, Python, VBscript

Desirable Requirements:

• Bachelor’s or Master’s degree in computer science or related field

• Experience with DISM, Atlassian products (JIRA, Confluence)

As an Inside Sales Account Manager, you will be responsible for driving sales for our ground-breaking products by building positive relationships with customers through digital communication. You will own the brand of Dell Technologies, ensuring every customer interaction is tailored and outstanding.
•Gain new accounts and seek opportunities in your account territory
•Manage small- to medium-sized accounts
•Stay informed of industry trends to help resolve specific market challenges
•Recommend business solutions supported with data•Ability to articulate the value proposition of our product/service offerings
•Potential to use multiple sales tools simultaneously to complete sales transactions
•Ability to establish relationships with customers and partners
•2-4 years relevant experience

Senior Director, Gaming Peripherals

Showcasing excellence and innovation at every stage, Product Management is responsible for the cross-functional management of products or solutions through their entire lifecycle. Using a wealth of technical and industry experience, we work across functional areas to implement our products or solutions. We undertake thorough analysis of the markets to ensure we maximize profitability and adjust our product strategies to respond to competition. Our role also involves acting as subject matter experts for internal and external product events or partner meetings.

What you’ll achieve

As a seasoned and entrepreneurial product group leader, you will lead Dell Technologies Global Gaming Peripheral product group, covering products such as headsets, keyboards, mice and other peripherals.

You Will:

• Be experienced with proven track record of success bringing great gaming accessories to market and based in or willing to move to Singapore

• Create winning category roadmaps and analyze global market trends, competitive moves, and gamer insights to develop a clear strategy

• Establish growth priorities across segments, channels and regions.

• Build partnerships with gaming communities, influencers and esports ecosystem

• Lead global GTM planning including product positioning, launch execution and promotion

• Closely collaborate with supply chain, finance, quality, industry design teams to deliver success

• Provide technical expertise and vision for new product development and existing product improvements

• Develop and execute the technical strategy and roadmap for gaming products, aligning with business goals

• Oversee the design, modification, and evaluation of new gaming products, incorporating emerging technologies

30 November 2025

You will:

• Contribute to CSG TechOps team’s software development and deployment processes.
• Work closely with development, QA, and operations teams to ensure smooth and efficient delivery of software products.
• Leverage your background in cloud infrastructure, CI/CD pipelines, automation, and system reliability to drive improvements.

Essential Requirements

• DevOps & CI/CD Expertise : Strong in Jenkins, GitHub Actions, Bitbucket, GitLab, or equivalent; pipeline optimization and automation.
• Cloud Platforms : Experience in hybrid/multi-cloud setups. Containerization & Orchestration : Docker, Kubernetes, Helm, KaaS platforms.
• Infrastructure as Code (IaC) : Terraform, Ansible, ARM templates, Helm Charts. Monitoring & Reliability : Prometheus, Grafana, ELK stack, Splunk; alerting and observability at scale.
• Artifact Management & Security : JFrog Artifactory, certificate governance, Okta-integrated service accounts, secure signing processes.

• Programming/Scripting : Proficiency in Python, Shell, Groovy, and Java (for tools integrations). Build Systems : Good knowledge of C/C++/.net/Java build environments, Visual Studio/MSBuild, and performance optimization techniques. Experience with version control systems

Desirable Requirements

• 8 - 13 years of related experience in DevOps, Infrastructure Engineering, or Platform Engineering role. CKA/CKAD (Kubernetes), Azure Solutions Architect Expert, Terraform Associate
• Troubleshoot and resolve issues in development, test, and production environments. Knowledge of security and compliance standards. Experience with agile development methodologies. Experience in AI tools to optimize the development operations.