Senior Technical Writer jobs at Cyberark in Mexico, Culiacán

Responsibilities

• Build and deliver product demonstrations and sales presentations to create excitement around CyberArk technology. Use your knowledge of DevOps concepts to understand and align with customer needs, matching their problems with CyberArk solutions.
• Plan and execute POC evaluations of CyberArk products with prospective customers. Use your sales experience to position CyberArk’s value and differentiators to acquire the technical win.
• Document customer interactions in Salesforce.
• Collect and deliver constant feedback to CyberArk’s product management team to influence product direction and champion the voice of your customers.
• Earn customer trust by demonstrating expertise in application secrets management.
• Present and evangelize during tradeshows and customer events

• Advanced knowledge (5+ years) of DevOps related technology – i.e., containerization/container orchestration, config management, CI/CD, etc. Fluent with the SDLC and agile build methodologies.
• Strong presentation skills and professional demeanor. Ability to articulate complex concepts to both technical and non-technical audiences.
• An understanding of security concepts and the development of security roles within organizations that meet functional, technical and regulatory requirements.
• Ability to anticipate risks and devise solutions in the moment; adaptable.
• Travel as needed (<50%).
• Experience navigating enterprise scale sales cycles preferred.
• Development experience (Go, Python, Ruby, Java) preferred.

The salary range for this position is $119,000 – $175,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

What you will do:

• Management of AWS infrastructure components such as VPCs, EC2, EKS, S3, tagging schemes, CloudFormation, etc.
• Deployment and management automation of cloud-based infrastructure and software
• Working with configuration management tools in both Windows and Linux - Terraform, Ansible, CloudFormation
• Ensuring cloud-based architecture meets availability and recoverability requirements
• Architecture and implementation of cloud-based monitoring, alerting and reporting – Datadog, CloudWatch, ELK, Grafana
• Develop tools to enable teams for greater output and reliability.

• B.S. in Computer Science or equivalent experience
• Minimum 2 years of experience managing AWS infrastructure
• Minimum of 5 years of experience with systems engineering and software development
• Solid understanding/experience of containerization services such as Docker
• Working knowledge of open-source tools such as Terraform, Grafana, Logstash, Elasticsearch, Ansible
• Solid understanding/experience of web services, databases and relating infrastructure/architectures
• Solid understanding of backup/restore best practices
• Strong level of expertise programming in C# / C++ / Java / Python or equivalent language
• Excellent Troubleshooting Skills
• Experience supporting an enterprise-level SaaS environment
• Security Experience a plus

The salary range for this position is $119,000 – $165,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

Responsibilities:

• Ensure all features embody engineering best practices, efficient, scalable architecture, elegant design, and high-quality implementation.
• Lead design, code reviews to ensure consistently high level of design and implementation.
• Ensuring performance and security criteria are met for the services and tools developed.
• Contribute to feature design and implementation to bring the product to the next level.
• Participate in continuous and iterative software development cycles with emphasis on code quality, supportability, scalability and performance.
• Mentor other engineers, as well as ensure adherence to CyberArk Engineering practices and security coding guidelines.
• Work with other engineering teams, Product Management and the field professionals to understand customer requirements for continuous product enhancements.
• Participate in and ensure solid software engineering principles are adopted such as unit test automation, code reviews, continuous integration.
• Interface with Support to handle customer escalation issues; diagnose and fix product issues found internally or in the field.
• Assist engineering leadership in hiring quality, smart and efficient candidates.

Critical Skills

• Total of 10+ years of demonstrated work experience in the Information Systems industry.
• 6+ years of solid Design/Software engineering experience using large/complex application using various technologies with the most recent experience preferably in Cloud/Web environment and enterprise scale application development.
• Drive the design and development of scalable, cloud-based applications ( .NET, C#, AWS Lambda, serverless architectures )
• Deep understanding of security, threats, vulnerability detection & management etc.
• Good understanding of design / architectural patterns and automation platforms.
• Experience with Agile, TDD, SOA and test methodologies.
• Good experience on Requirement/Design/Code Review & Inspections practices.
• Knowledge on Cloud technologies Microsoft Azure or Amazon Web Services.
• Experience in development processes like creating technical and architectural documents and QA processes like designing test plans, functional testing, end to end scenario automation, performance, and security testing.
• Excellent written and oral communication skills as well as strong interpersonal skills.
• Ability to handle ambiguity and collaborate across multiple groups and disciplines.
• Ability to manage multiple tasks concurrently and drive them to successful completion.
• Ability to collaborate in a cross-group environment with global SWE teams.
• Sound problem resolution, judgment, negotiating and decision-making skills.
• Influence product direction by collaborating with cross-functional teams and leadership

We are seeking proven sales performers to expand our customer base in the Identity and Security portfolio within Taiwan. This is a role for someone who is great at both nurturing and growing within install-based accounts and hungry for new business success. You will manage and drive the full sales cycle of deals in your specific territory through direct approach and sell through with distributors. This is a great opportunity for a strong account manager with a proven track record of high value solution selling in a Software-as-a-Service environment. You will contribute to our exponential business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of the CyberArk family.

• Ability to manage existing enterprise customers to continuously upsell and cross-sell into those accounts
• Driving new business in existing and new accounts with continuous development of long-term pipeline to increase CyberArk's share of wallet
• Establish a professional and trusted relationship with customers and prospects, from the C-level to the Operational level, developing a core understanding of the unique business needs of the customer within their business vertical
• In-depth knowledge of customer's business model, organizational structures, business processes and financial structure
• Demonstrate the ability to leverage CyberArk's portfolio of products and services to change the playing field against our competition
• Know strengths and weaknesses of key competitors and using this knowledge to your advantage during a sales cycle.
• Work with key business partners in the wider eco-system of distribution and SI to formulate the right plan for the territory

• At least 10 years as an enterprise software sales within the software vendor space in Taiwan
• Familiar and experience in selling subscription & cloud business, security experience is higher preferred
• Track record of success in identifying, cultivating and closing deals with enterprise accounts
• Demonstrated ability to coordinate, navigate and motivate the range of internal and external influencers in enterprises to select and implement information security solutions
• Having strong customer centricity and success oriented sales mentality
• Organised, efficient and able to maintain high level of production while also demonstrating process and administrative excellence - experience using a CRM system, preferably Salesforce

Responsibilities

• Strategic Planning: Support CyberArk's SE Center of Excellence management team in developing, implementing, and maintaining a corporate evaluation strategy that aligns with company business goals. Define key performance indicators (KPIs) to measure the success and efficiency of evaluations.
• Collaboration and Coordination: Work closely with Solutions Engineers, Product Management, Product Marketing, GTM (Go-To-Market) teams, and business owners to ensure that evaluation processes, tools, and resources align with the needs of these stakeholders and our overarching sales strategy.
• Evaluation Program Design: Develop and maintain standardized evaluation processes, playbooks, and success criteria to ensure consistency, quality, and scalability across all customer evaluations.
• Evaluation Environment Management: Oversee the readiness and reliability of evaluation environments, ensuring they reflect current product capabilities, security standards, and customer requirements. Coordinate with cross-functional technical teams to troubleshoot and optimize customer evaluation setups.
• Training and Enablement: Partner with SE Enablement and Education Services teams to train sales and presales staff on running effective evaluations, including defining success metrics, setting expectations with customers, and delivering impactful results presentations.
• Continuous Improvement: Gather and analyze feedback from completed evaluations to identify trends, process gaps, and opportunities for improvement. Update evaluation resources and methodologies based on product enhancements, competitive intelligence, and market trends.
• Technical Expertise: Build a solid technical understanding of CyberArk’s latest portfolio and solution offerings to effectively design, support, and adapt evaluation processes.

• 5+ years in a field-facing Presales, Technical Account Management, or Evaluation program role for a (SaaS) software vendor.
• A bachelor’s degree in computer science or a related discipline is preferred.
• Strong knowledge of software evaluation methodologies, proof-of-concept best practices, and success measurement techniques.
• Solid understanding of IT concepts, cloud platforms, IT security, and AI.
• Experience with tools and platforms used for managing evaluations, lab environments, or customer success tracking.
• Strong ability to collaborate and communicate with cross-functional teams in a dynamic, fast-paced environment.
• Strategic thinker with a passion for hands-on execution and customer engagement.
• Flexibility to adapt processes based on customer needs, market conditions, and corporate priorities.
• Clear communicator — both verbal and written — with the ability to simplify complex technical concepts.
• Certifications in cloud technologies (AWS Certified Cloud Practitioner or similar) and/or IT Security (e.g., CompTIA Security+, CISSP, etc.) are a plus.

The salary range for this position is $119,000 – $175,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

As a Senior Enterprise Account Executive supporting MIS, you’ll be part of an extremely motivated, dedicated, and experienced team that protects many of the largest organizations in the world.

You will manage sales activities for potential in a defined territory and set of target accounts. Wield proven expertise in building relationships at the C-Level and technical teams, and sell complex solutions to large, complicated customer environments.

Key Result Areas:

• Prospecting and winning new accounts targeted at large enterprises
• Collaborate with other team members in CyberArk’s Sales, Support, and Services teams to foster a strong sense of community and information sharing
• Execute sales cycles following the CyberArk Playbook
• Win against the competition selling the value of CyberArk’s platform
• Educate C-Level and technical teams, resulting in sponsorship on Machine Identity Security projects
• Build relationships with executive decision makers
• Build trust and credibility at multiple levels in target named accounts
• Represent CyberArk at local and/or industry events (as needed)
• Maintain accurate Salesforce CRM information
• Build and execute territory plans with Quarterly and Annual Business Reviews (QBRs)
• Build and advance near-term and long-term qualified pipeline
• Selling into various stakeholders: IT side and Business side
• C-level engagements, positioning and proposal
• Quarterbacking the extended team on opportunities including pre-sales, partners, executive management, and customer success
• Management of all contact activity, prospecting, pipeline development, forecasting, negotiating, pricing, and closing and executing contracts
• Perform consistently scheduled meetings with the territory Sales Engineers and Professional Services Engineers to assess the status of all existing accounts, and to expedite the roll-out and up-sale/cross-sale processes
• Collaborate with and engage the right CyberArk technical experts to provide an accurate and compelling story on our products’ strengths and capabilities to win deals.
• Cultivate and manage relationships with partners and alliances
• Travel as necessary to client locations

• Bachelor’s degree or equivalent work experience (5 years cybersecurity B2B enterprise sales)
• Experience selling SaaS/Subscription/Cloud software solutions
• History of quota attainment and overachievement
• Experience leveraging Partners to build business is a plus
• Value sales experience selling Cloud Native or SaaS products
• Effectiveness in building relationships within client and prospect companies at the CXO and technical level
• Demonstrated ability to adapt and evolve and onboard new ideas
• Use of modern selling tools
• Experience in cultivating and controlling complex sales cycles, selling across multiple stakeholders within enterprise organizations
• Discovery skills, asking insightful questions
• Adaptability to a changing environment
• Privileged Access Management or Identity Access Management or CodeSign experience a plus
• Ability to craft and articulate compelling business propositions
• Outstanding presentation, written and verbal communication skills
• Experience selling with Advisory, Channel Partners, and Ecosystem Partners preferred
• Demonstrated commitment to continued learning and self-improvement
• Sales success in startup or midmarket environment
• Cybersecurity experience

The salary range for this position is $105,000 – $145,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

What you will do:

• · Develop and ship production code that delivers customer value.
• · Work in a small agile team composed of engineers, product managers and UX designers for sprint-by-sprint delivery of features.
• · Participate in backlog grooming, story-pointing, and other agile processes.
• · Collaborate across the organization including customer success, sales engineering, product management, etc.

How you will stand out from the crowd:

• Strong development experience with projects that demonstrate depth. Our development stack is MEAN, but we value strong software fundamentals over specific technologies.
• Strong understanding of a modern SaaS stack, including RESTful API principles, cloud deployment technologies, service observability and more.
• Ability to optimize between the shortest path to shipping features into production and the long-term stability of the platform.
• Bias towards curiosity, ownership and getting stuff done - we understand that we don’t have all the answers and can only get them by asking the right questions.
• Excitement about career and growth opportunities at a fast-growing security startup.
• Bachelor’s degree in computer science or a related field
• Strong written, verbal and collaboration skills
• Ability to work a hybrid schedule in the Newton, MA area.

The salary range for this position is $119,000 – $165,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.