Enterprise Customer Success Manager jobs at Cyberark in Mexico, Culiacán

What you need to succeed:

• Hire, train and develop team members to align with company values, growth and business objectives
• Manage and motivate the direct team by correlating performance expectations to business goals – including guiding account planning, proposal development, consistent performance feedback, etc.
• Build a network of customer executive relationships (independently and along other team members) to grow programs leading to expansion opportunities and execute customer negotiations accordingly
• Work with local Value-Added Resellers: transfer knowledge and motivate their management and account executives; perform mutual marketing events
• Participate in quarterly review sessions with key partners and tech alliances in the region, where appropriate
• Perform biweekly meetings with the corresponding territory Solution Engineers, Customer Success and Professional Services Lead to assess the status of all existing accounts and expedite the rollout and upsale/cross-sale processes
• Work as a liaison for the team between Research & Development and Project Management, if needed in larger key accounts
• Be directly involved and influential in top opportunities, focusing sales efforts on large key accounts with the team

• Bachelor’s degree, Computer Science major, Certified Information Systems Security Professional certification or Master of Business Administration is preferred
• 5+ years of experience as an enterprise software sales executive in the region and a manager of teams, information security/network architecture experience is required
• Demonstrated ability to cultivate, qualify and close enterprise software agreements with the Fortune 1000
• Expert negotiation skills
• Proven ability to call on Fortune 500 C-Suite executives across multiple buying centers
• Strong verbal and written communication skills internally across various levels of the company and externally with customers/partners
• Above average organizational and planning skills
• Ability to accurately forecast up on behalf of the team/district
• Advanced proficiency in critical thinking and problem-solving
• Highly effective presentation skills
• Excellent analytical skills to translate market trends and sales data
• Experience working with the top Global Systems Integrators is preferred
• Sales engineering, programming and/or technical implementation/support experience is a plus
• Ability to travel at a rate of 30-40%

The salary range for this position is $150,000 – $250,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

Responsibilities:

• Help guide and contribute to feature design and implementation to bring the product to the next level.
• Participate in continuous and iterative engineering cycles with emphasis on code quality, supportability, scalability and performance.
• Develop and review unit test cases to ensure comprehensive unit testing.
• Diagnose and fix product issues found internally or in the field.
• Interface with Support to handle customer escalation issues.
• Mentor junior members of the team in their assigned tasks and their technical skills development.

Requirements:

• 6-9 years in enterprise scale application development and hands-on software development experience, with the most recent experience preferably in cloud/SaaS environment.
• BS in Computer Science or equivalent combination of technical education and work experience.
• Expertise with C#, ASP.NET MVC, Micro-services.
• Hands-on experience with SAML, OIDC, OAuth concepts.
• Experience with JavaScript, CSS, HTML.
• Familiarity with general software development release lifecycle, source code management and defect management methodologies.
• Proficient understanding of SQL and relationship databases.
• Working experience with Azure and/or AWS a plus.
• Working experience with Active Directory and/or LDAP a plus.
• Knowledge and experience with authentication standards such as SAML, WS-Fed, OpenId or OAuth a plus.
• Solid understanding of security and networking implementation and best practices.
• Demonstrate ability to complete highly detailed tasks with strict attention to detail, quality and timeliness. Strong organizational and self-management skills.
• Excellent analytical and troubleshooting skills.
• Excellent oral and written communication skills

Responsibilities

• Strategic Planning: Support CyberArk's SE Center of Excellence management team in developing, implementing, and maintaining a corporate evaluation strategy that aligns with company business goals. Define key performance indicators (KPIs) to measure the success and efficiency of evaluations.
• Collaboration and Coordination: Work closely with Solutions Engineers, Product Management, Product Marketing, GTM (Go-To-Market) teams, and business owners to ensure that evaluation processes, tools, and resources align with the needs of these stakeholders and our overarching sales strategy.
• Evaluation Program Design: Develop and maintain standardized evaluation processes, playbooks, and success criteria to ensure consistency, quality, and scalability across all customer evaluations.
• Evaluation Environment Management: Oversee the readiness and reliability of evaluation environments, ensuring they reflect current product capabilities, security standards, and customer requirements. Coordinate with cross-functional technical teams to troubleshoot and optimize customer evaluation setups.
• Training and Enablement: Partner with SE Enablement and Education Services teams to train sales and presales staff on running effective evaluations, including defining success metrics, setting expectations with customers, and delivering impactful results presentations.
• Continuous Improvement: Gather and analyze feedback from completed evaluations to identify trends, process gaps, and opportunities for improvement. Update evaluation resources and methodologies based on product enhancements, competitive intelligence, and market trends.
• Technical Expertise: Build a solid technical understanding of CyberArk’s latest portfolio and solution offerings to effectively design, support, and adapt evaluation processes.

• 5+ years in a field-facing Presales, Technical Account Management, or Evaluation program role for a (SaaS) software vendor.
• A bachelor’s degree in computer science or a related discipline is preferred.
• Strong knowledge of software evaluation methodologies, proof-of-concept best practices, and success measurement techniques.
• Solid understanding of IT concepts, cloud platforms, IT security, and AI.
• Experience with tools and platforms used for managing evaluations, lab environments, or customer success tracking.
• Strong ability to collaborate and communicate with cross-functional teams in a dynamic, fast-paced environment.
• Strategic thinker with a passion for hands-on execution and customer engagement.
• Flexibility to adapt processes based on customer needs, market conditions, and corporate priorities.
• Clear communicator — both verbal and written — with the ability to simplify complex technical concepts.
• Certifications in cloud technologies (AWS Certified Cloud Practitioner or similar) and/or IT Security (e.g., CompTIA Security+, CISSP, etc.) are a plus.

The salary range for this position is $119,000 – $175,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

We are seeking proven sales performers to expand our customer base in the Identity and Security portfolio within Taiwan. This is a role for someone who is great at both nurturing and growing within install-based accounts and hungry for new business success. You will manage and drive the full sales cycle of deals in your specific territory through direct approach and sell through with distributors. This is a great opportunity for a strong account manager with a proven track record of high value solution selling in a Software-as-a-Service environment. You will contribute to our exponential business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of the CyberArk family.

• Ability to manage existing enterprise customers to continuously upsell and cross-sell into those accounts
• Driving new business in existing and new accounts with continuous development of long-term pipeline to increase CyberArk's share of wallet
• Establish a professional and trusted relationship with customers and prospects, from the C-level to the Operational level, developing a core understanding of the unique business needs of the customer within their business vertical
• In-depth knowledge of customer's business model, organizational structures, business processes and financial structure
• Demonstrate the ability to leverage CyberArk's portfolio of products and services to change the playing field against our competition
• Know strengths and weaknesses of key competitors and using this knowledge to your advantage during a sales cycle.
• Work with key business partners in the wider eco-system of distribution and SI to formulate the right plan for the territory

• At least 10 years as an enterprise software sales within the software vendor space in Taiwan
• Familiar and experience in selling subscription & cloud business, security experience is higher preferred
• Track record of success in identifying, cultivating and closing deals with enterprise accounts
• Demonstrated ability to coordinate, navigate and motivate the range of internal and external influencers in enterprises to select and implement information security solutions
• Having strong customer centricity and success oriented sales mentality
• Organised, efficient and able to maintain high level of production while also demonstrating process and administrative excellence - experience using a CRM system, preferably Salesforce

Responsibilities

• Strategic Planning: Support CyberArk's SE Center of Excellence management team in developing, implementing, and maintaining a corporate evaluation strategy that aligns with company business goals. Define key performance indicators (KPIs) to measure the success and efficiency of evaluations.
• Collaboration and Coordination: Work closely with Solutions Engineers, Product Management, Product Marketing, GTM (Go-To-Market) teams, and business owners to ensure that evaluation processes, tools, and resources align with the needs of these stakeholders and our overarching sales strategy.
• Evaluation Program Design: Develop and maintain standardized evaluation processes, playbooks, and success criteria to ensure consistency, quality, and scalability across all customer evaluations.
• Evaluation Environment Management: Oversee the readiness and reliability of evaluation environments, ensuring they reflect current product capabilities, security standards, and customer requirements. Coordinate with cross-functional technical teams to troubleshoot and optimize customer evaluation setups.
• Training and Enablement: Partner with SE Enablement and Education Services teams to train sales and presales staff on running effective evaluations, including defining success metrics, setting expectations with customers, and delivering impactful results presentations.
• Continuous Improvement: Gather and analyze feedback from completed evaluations to identify trends, process gaps, and opportunities for improvement. Update evaluation resources and methodologies based on product enhancements, competitive intelligence, and market trends.
• Technical Expertise: Build a solid technical understanding of CyberArk’s latest portfolio and solution offerings to effectively design, support, and adapt evaluation processes.

• 5+ years in a field-facing Presales, Technical Account Management, or Evaluation program role for a (SaaS) software vendor.
• A bachelor’s degree in computer science or a related discipline is preferred.
• Strong knowledge of software evaluation methodologies, proof-of-concept best practices, and success measurement techniques.
• Solid understanding of IT concepts, cloud platforms, IT security, and AI.
• Experience with tools and platforms used for managing evaluations, lab environments, or customer success tracking.
• Strong ability to collaborate and communicate with cross-functional teams in a dynamic, fast-paced environment.
• Strategic thinker with a passion for hands-on execution and customer engagement.
• Flexibility to adapt processes based on customer needs, market conditions, and corporate priorities.
• Clear communicator — both verbal and written — with the ability to simplify complex technical concepts.
• Certifications in cloud technologies (AWS Certified Cloud Practitioner or similar) and/or IT Security (e.g., CompTIA Security+, CISSP, etc.) are a plus.

The salary range for this position is $119,000 – $175,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

What you need to succeed:

• Hire, train and develop team members to align with company values, growth and business objectives
• Manage and motivate the direct team by correlating performance expectations to business goals – including guiding account planning, proposal development, consistent performance feedback, etc.
• Build a network of customer executive relationships (independently and along other team members) to grow programs leading to expansion opportunities and execute customer negotiations accordingly
• Work with local Value-Added Resellers: transfer knowledge and motivate their management and account executives; perform mutual marketing events
• Participate in quarterly review sessions with key partners and tech alliances in the region, where appropriate
• Perform biweekly meetings with the corresponding territory Solution Engineers, Customer Success and Professional Services Lead to assess the status of all existing accounts and expedite the rollout and upsale/cross-sale processes
• Work as a liaison for the team between Research & Development and Project Management, if needed in larger key accounts
• Be directly involved and influential in top opportunities, focusing sales efforts on large key accounts with the team

• Bachelor’s degree, Computer Science major, Certified Information Systems Security Professional certification or Master of Business Administration is preferred
• 5+ years of experience as an enterprise software sales executive in the region and a manager of teams, information security/network architecture experience is required
• Demonstrated ability to cultivate, qualify and close enterprise software agreements with the Fortune 1000
• Expert negotiation skills
• Proven ability to call on Fortune 500 C-Suite executives across multiple buying centers
• Strong verbal and written communication skills internally across various levels of the company and externally with customers/partners
• Above average organizational and planning skills
• Ability to accurately forecast up on behalf of the team/district
• Advanced proficiency in critical thinking and problem-solving
• Highly effective presentation skills
• Excellent analytical skills to translate market trends and sales data
• Experience working with the top Global Systems Integrators is preferred
• Sales engineering, programming and/or technical implementation/support experience is a plus
• Ability to travel at a rate of 30-40%

The salary range for this position is $150,000 – $250,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

Responsibilities:

• Create and execute go-to-market plan with channel partners
• Assist channel partners in delivering CyberArk’s solutions to joint customers/prospects in conjunction with CyberArk field sales and services teams
• Work with cross functional team of Technical (SE) and Marketing resources to develop and execute technical enablement and channel marketing campaigns that drive incremental revenue for CyberArk and our partners
• Present CyberArk solutions at partner speaking engagements (including newly acquired Machine Identity and IGA technologies)
• Develop and deliver custom sales presentations and demonstrations
• Recruit, qualify, on-board and launch new partnerships
• Demonstrate a “whatever-it-takes” attitude to ensure CyberArk’s partners are knowledgeable, driven, and successful at delivering our solutions to joint customers and prospects

• Self-starter, creative problem solver, critical thinker, exhibit high sense of urgency
• 8+ years experience building and managing value added partnerships in the North Central Territory
• Must have a strong technical aptitude and balanced business acumen
• Must be motivated by driving indirect revenue with a record of quota over-achievement
• Ability to recruit, manage, and grow partnerships that deliver value added services in Information Security, Identity & Access Management, Privileged Access Security, Machine Identity, and Identity Governance and Administration
• Must have experience in a hybrid sales environment of direct and indirect sales, excel at team building and have a proven track record of leadership
• Demonstrate excellent presentation and written communication skills
• Must be a strategic thinker and tactical implementer
• Exceptional relationship and interpersonal skills
• Bachelor's degree required, with advanced degrees desired
• Desire to travel is required (approximately 50%)

The salary range for this position is $98,000 – $137,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.