דרושים Lead Customer Success Architect ב-Cyberark ב-Indonesia

Responsibilities:

• Onboarding & Adoption: Guide new customers through the initial stages of their product journey, ensuring a smooth onboarding experience by partnering with Onboarding CSMs, Professional Services, Sales, and Channel teams.
• Customer Education: Conduct CyberArk Blueprint sessions to educate customers on Identity Security best practices and align their business outcomes with CyberArk solutions.
• Consultative Guidance: Provide prescriptive, consultative advice based on customers’ security objectives.
• Cross-Functional Collaboration: Proactively communicate and coordinate with internal teams and external stakeholders to ensure unified customer experience.
• Customer Engagement: Support targeted customer programs such as digital nurture follow-ups, sales and support how-to requests, live success sessions, and community engagement.
• Content Development: Create and present educational content for customer communities and webinar series to a broad audience of customers and channel partners.

• Bachelor’s degree in Computing, Engineering, or a related field (or equivalent experience).
• 2-5 years relevant work experience in customer success, consulting, project management, support engineering and similar roles
• Strong background in Cybersecurity and Cloud services, with a solid understanding of the software development lifecycle.
• Comfortable working with executive level resources at fortune 500 companies
• Ability to understand the overarching framework of how all CyberArk products work together
• Expertise with PAM, IAM, or other cybersecurity solutions are a huge plus
• Knowledge of the following technologies is desirable:
• Experience with scripting, development, DevOps
• Experience with Public Key Infrastructure and certificates
• Experience with cloud technologies such as AWS, Azure, GCP
• Excellent in business, written and verbal, communication skills
• Self-starter with solid time management and organization skills
• Strong interpersonal skills
• Fluent in English, other languages are an advantage

Key Responsibilities:

• Japan HR Support :
  • Serve as the main HR contact for employees in Japan, handling day-to-day HR queries and coordinating with regional and global HR functions.
  • Ensure compliance with Japanese employment laws and coordinate with external partners such as payroll and benefits vendors as required.
  • Support implementation of corporate and regional HR programs locally, ensuring they align with Japan’s business needs and practices.
• Regional HR Generalist (APJ):
  • Provide HR operational support across multiple APJ markets, collaborating closely with the regional and global HR teams
  • Support delivery of HR programs such as performance management, talent reviews, learning and development, and engagement initiatives.
  • Assist with HR process improvements, documentation, and data accuracy across the region.
• Operational Excellence:
  • Partner with global Centers of Excellence (COEs) in areas such as Total Rewards, Talent Acquisition, and Learning & Development to execute key initiatives.
  • Manage HR administration, reporting, and documentation to ensure compliance and efficiency.
  • Contribute to global and regional HR projects and support ad-hoc HR needs as they arise

• 8–10 years of broad HR Generalist experience, ideally within a multinational or IT or technology industry
• Prior experience supporting HR operations for Japan is strongly preferred
• Solid understanding of Japanese employment law and HR practices.
• Strong interpersonal and communication skills, with the ability to work effectively across different cultures and stakeholders.
• Self-starter who can manage multiple priorities, stay organized, and deliver in a fast-paced, matrixed environment
• Exposure to regional HR operations across APJ
• Strong problem-solving skills and a proactive, hands-on approach.
• Experience supporting Go-to-Market (GTM) or commercial teams is preferred
• Native to business-level Japanese preferred

Responsibilities

• Serve as customer ambassadors on each Solution Leadership Team, championing the objectives of the Customer Success organization
• Develop and own outcomes-based, prescriptive Success Paths, blueprinting how our customer-facing teams can guide our customers to outcomes
• Advise in the use of Success Paths within critical delivery vehicles, such as CSM Success Plans, Customer Portal, etc.
• Work with Customer Success and Solution leaders to set CS goals, aligned with organizational strategies and corporate objectives
• Monitor KPIs, flagging trends, and working with the Business Intelligence team to analyze root causes; then mobilizing targeted actions to mitigate and accelerate
• Collaborate with Product Management, CS Management, Support, Renewals, and Services teams to align roadmap priorities, resolve escalations, and improve customer outcomes
• Support strategic initiatives by building structured customer programs that fuel product innovation, deepen customer advocacy, accelerate adoption, and reduce customer churn.
• Drive customer engagement programs such as customer-facing webinars (Office Hours), and strategic customer meetings.
• Represent Customer Success in cross-functional initiatives and performance reporting, including C-level presentations and corporate programs.

• Bachelor's degree in a relevant field
• Background in Cybersecurity technologies
• Experience in pre-Sales, Customer Success, Services, or Support roles
• Strong analytical skills and ability to interpret customer data
• Excellent relationship-building and cross-functional collaboration skills.
• Comfort with presenting to executive leaders, and engaging with top-tier customers
• Ability to work independently while contributing to a collaborative team environment
• Strong Project Management skills

As a Security Architect within our Product Security team, you will play a pivotal role in enhancing and maintaining the security posture of our organization. You will provide governance and guidance on security measures in product development and operations, ensuring our products and systems are robust and resilient against threats.

This role requires a security professional who is also a thought leader with deep technical expertise and a passion for mentoring others.

Responsibilities

• Provide governance and guidance on security measures in product development and operations.
• Oversee the implementation of security policies and serve as the main contact for guidance on security activities.
• Define and propagate cross-company security best practices, and cloud security architectures.
• Define and maintain secure development guidelines and standards.
• Initiate and participate in code reviews, design reviews, threat modeling and other critical assessments to ensure security standards are met.
• Prepare and deliver training sessions and security awareness activities to development and engineering teams.
• Lead product incident response efforts and ensure timely and effective resolution.
• Review and update security policies to align with evolving threats and organizational needs.
• Lead the assessments of teams/services to ensure compliance with security policies and standards.
• Manage security tools, provide training, and assist developers in utilizing these tools and interpreting reports.
• Support external/internal penetration testing services.

Experience:

• 6+ years of software development experience.
• 5+ years of experience in software security (e.g., security researcher, security engineer, or security architect).
• Proven leadership experience, with an advantage for experience as a security architect in a development organization.
• Experience in infrastructure security, security SDLC, and secure SaaS practices.

Technical Skills:

• Extensive knowledge and experience with the Secure Software Development Life Cycle (SSDLC).
• Expertise in secure development and coding practices.
• Proficiency in security testing and assurance methodologies.
• Strong understanding of security architecture and design principles.
• Experience with severity assessment and risk management.
• Proficiency in threat modelling and conducting security reviews for code, design, and architecture.
• Hands-on experience with AWS security best practices and AWS services.

Knowledge Base:

• Familiarity with security standards and practices (e.g., OWASP, NIST, SANS, CSA).
• Understanding of hardening procedures and network security.
• Knowledge of security compliance and frameworks such as FedRAMP or CSA CCM.
• Experience with network administration and security, identity management, and authentication systems and protocols (Active Directory, LDAP, SAML, RADIUS).

Personal Attributes:

• Demonstrated leadership, motivational, and mentorship abilities.
• Ability to think like a hacker and anticipate potential security threats.
• Fluent in English, with excellent communication, presentation, and crowd-facing skills.
• Experience with Agile development methodologies.
• Strong attention to detail and the ability to manage detail-intensive, interdependent tasks.

Desirable Qualifications

• Security management certifications (e.g., CISSP, CSSLP, CISM).
• Experience lecturing at security conferences (e.g., Black Hat, OWASP).
• Hands-on experience in security testing and research.
• Security of relational databases (MySQL, MS SQL Server, Oracle).

What you will get:

• Additional health insurance with dental treatment included
• Life / permanent disability insurance
• Sick Leave allowance
• Program with shares of the company;
• Monthly sports card - Multisport
• Mobile phone plan
• After 3 months of employment - 300 USD - to set up your home office
• Other: Learning budget per quarter
• Individual career development plan

Responsibilities:

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
• Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.
• Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
• Participate in on-call rotation to provide 24/7 support for CyberArk's customers
• Work directly with R&D teams

A minimum 3 years experience in Technical Support or a position of a similar nature in a software company.

• Capable of understanding the technical aspects of a complex system.
• Strong technical troubleshooting skills and problem-solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Must have excellent communication skills and a passion for providing world-class service.
• Experience in directly supporting enterprise-level customers.
• Ability and desire to learn products and technologies.
• Must be able to work independently as well as with others, as part of a domestic and international team.
• Proven experience with Microsoft operating systems.
• Excellent time management, decision-making, prioritization, and organization skills.
• All communication, internal and external, requires a high level of English.

Advantages:

• Familiarity with CyberArk products
• Familiarity with DevOps/SRE tools or methodologies.
• Experience working with Linux or Unix Operating Systems.
• Experience working with Cloud platforms (AWS/Azure/GCP).
• Programming\Scripting languages.
• Networks, Firewalls, Proxy servers, Sniffers, Web servers and Web applications.
• Authentication methods (RSA SecurID, Smart cards, Tokens, Radius, LDAP).
• Experience with single sign-on solutions (e.g. Shibboleth, ADFS).
• Experience in Windows Clustering, Network Load Balancing, SAN technologies and disaster recovery.
• Experience working directly with development.

Responsibilities:

• Operate as part of a motivated, dedicated, and experienced team that protects many of the largest organizations in the world.
• Translate and deliver our customers’ business and technical Privileged Access Management (PAM) needs in relation to our Machine Identity Security solutions.
• Demonstrate expertise with the CyberArk Identity Security Platform by preparing and delivering specialized solution workshops, evaluating existing business processes, proposing process improvements, and tracking the success of a customer’s PAM program.
• Ensure the success of multiple customer accounts and serve as both a customer advocate within CyberArk as well as a CyberArk subject matter expert within the customer organization.
• Work collaboratively to maintain close working relationships with all groups across the CyberArk team, partner organizations, and customer organizations is crucial.

• 7+ years consulting experience working within enterprise IT environments.
• A strong desire to drive success through technical mentorship and establishing effective working relationships with customers.
• Proven business acumen to be able to identify the critical business problems to be solved and to articulate the solution to customers.
• Experience automating Machine Identity Management using the Venafi Trust Protection Platform.
• Extensive use of Adaptable framework and API.
• Strong expertise with scripting and APIs for automation using PowerShell or other scripting languages (Python, JavaScript, etc.)
• Experience with modern containerization and associated technologies such as Docker, Kubernetes, and OpenShift.
• Direct working experience with cloud technologies (AWS, Azure, GCP).
• Proficiency with orchestration and CI/CD technologies such as Terraform, Ansible, Chef, Jenkins, etc.
• Experience with technologies that heavily use TLS/SSL encryption (e.g. F5, NetScaler, IIS, Apache, WebLogic, WebSphere, etc.) desirable.
• Excellent presentation, verbal, and written communications skills.
• Proven experience successfully working with sales, client IT, and client end-user groups in high-pressure situations.
• Venafi subject matter expert with hands-on experience.
• Experience working on a cloud platform.
• Understanding of Public Key Infrastructure (PKI) including technology, standards, and implementations.

What will set you apart?

• AWS, Azure Architect Certification preferred.
• Understanding of various Cloud models, Cloud providers, multi-cloud environments and hybrid environments
• Experience in a consultative, sales engineer, or enterprise architect role.
• Software development training and experience.
• VSA certification.
• Industry recognized security certifications (CISSP)

As part of our incident response team, you'll do more than react to cyberattacks — you'll lead the charge in stopping attackers cold. You must triage existing threats identified by customers and identify possible new threats unknown to the client in large environments that range from simple to sophisticated. Discovery is conducted using existing and cutting-edge tools, either within the customer’s existing environment or through newly deployed solutions.

Responsibilities:

• Investigate and analyze incidents with EDR systems to respond to ongoing security incidents in real-time.
• Develop Incident Response initiatives that improve our ability to effectively respond to and remediate security incidents.
• Communicate findings and strategies to technical staff, executive leadership, legal counsel, and internal and external customers.
• Create and present technical reports and timelines to customers.
• Trace malware activity and patterns, and understanding how to remove malware non-destructively.
• Recognize attacker Tactics, Techniques, and Procedures (TTPs) and Indicators of Compromise (IOC) and apply to future incident response events.
• Reverse binary files to determine the legitimacy and extract IOCs when possible.
• Conduct forensic examinations on physical devices and perform analyses on live and collected memory.
• Create and refine detection and incident response playbooks.
• Collaborate with internal teams, influence tool development, and direct which tools are used to investigate and contain incidents.
• Produce high-quality written reports, presentations, and recommendations for key stakeholders, including customer leadership and legal counsel.
• Establish a collaborative environment for sharing data on machine timelines and suspicious events.
• Create operational metrics, key performance indicators (KPIs), and service level objectives to measure team competence.

• 4+ years’ experience working with incident investigations utilizing EDRs, SIEMs, and containment procedures.
• 4+ years’ experience with network, disk, memory, and cloud forensics.
• Minimum 1 year of experience leading Incident Response investigations and performing: network/log forensics, malware analysis, disk forensics, and memory forensics.
• Excellent time and project management skills with strong written and verbal communication abilities, capable of creating clear documentation and conveying complex technical concepts concisely.
• Skill in building and maintaining effective relationships with customers, managing expectations, and ensuring seamless collaboration to achieve shared objectives.
• Experience in deploying software within customer environments using tools such as Intune, SCCM, GPO, AWS System Manager, Azure Automation, Ansible, Puppet, JAMF, and scripts.

Experience with the following:

• EDRs such as CrowdStrike Falcon, SentinelOne, MDE
• Leading projects and debriefing customers
• Creating and modifying scripts
• Enterprise security architecture and security controls.
• Malware triage analysis and disk or memory forensics for Windows, macOS, or Linux
• Software deployment tools like Intune, JAMF, Ansible, Puppet, SCCM, CPO, and AWS System Manager.

Preferred experience:

• Familiarity with collection tools like Splunk, Kibana, or the ELK Stack.
• Experience conducting forensic triage and analysis across cloud environments: Azure, AWS, and GCP logs, etc.

Preferred certifications:

• GCIH, GX-FA, GNFA, GREM, GCIA, CREST CPIA, CREST CFIA, CFCE, CEH, etc.