Onboarding Customer Success Manager - Apj Based Mumbai jobs at Cyberark in India

Key Responsibilities:

• Collaborate with stakeholders and senior product leaders to implement the product roadmap with a focus on application integrations and connectivity with third-party platforms.
• Define clear product requirements, epics, user stories, and acceptance criteria to guide engineering teams in delivering high-quality solutions.
• Partner closely with engineering teams throughout the software development lifecycle to ensure timely, scalable, and robust delivery of features.
• Work within an agile environment, actively participating in sprint planning, backlog refinement, daily stand-ups, demos, and retrospectives.
• Conduct product demos for internal stakeholders and customers, showcasing product capabilities and new features.
• Engage with sales, solutions engineering, and customer success teams to understand customer use cases and translate them into product requirements.
• Drive product integration initiatives by enabling seamless connectivity with applications, platforms, and services through APIs and related technologies.
• Gather and incorporate feedback from customers and internal teams to continuously improve product offerings.
• Develop and maintain clear product documentation, specifications, and training materials to support adoption and customer success.

• 5+ years of product management/ product owner experience in application integrations or enterprise software.
• If you have strong experience in software development role and are looking for a transition to a product role, we are open to have a discussion.
• Strong experience and understanding of application integration concepts (APIs, SDKs, connectors, event-driven architectures, etc.) –mandatory.
• Proven experience collaborating with engineering teams, with the ability to translate technical concepts into actionable requirements.
• Hands-on experience in agile environments, including participation in related ceremonies (sprint planning, backlog grooming, daily stand-ups, demos, retrospectives).
• Comfortable delivering product demos to both technical and non-technical audiences.
• Excellent communication and collaboration skills, with the ability to influence cross-functional teams and manage stakeholder expectations.
• Strong technical background and understanding of software development practices.
• Ability to write clear and concise documentation, user stories, and specifications.

• Collaborate with senior product managers and stakeholders to define the product vision, strategy, and roadmap for IAM features, with a focus on authentication, MFA, and Identity Federation.
• Assist in prioritizing product features based on customer needs, market trends, security requirements, and technical feasibility.
• Define product requirements, user stories, and success criteria for new features and enhancements related to IAM, MFA, and Identity Federation.
• Work closely with cross-product engineering teams to ensure that product features are delivered on time and meet quality standards.
• Help monitor and track product development progress, ensuring alignment with project timelines and scope.
• Act as a liaison between technical teams (engineering, security, etc.) and business teams (marketing, sales, customer support) to ensure product features align with customer and business needs.
• Assist in gathering feedback from internal and external stakeholders, including customers, to inform product decisions and improvements.
• Ensure that the product complies with relevant security and compliance standards and contributes to the development of secure, robust, and scalable IAM solutions.
• Work with UX/UI teams to develop intuitive workflows and interfaces for identity management, ensuring ease of use without compromising on security.
• Assist in the creation of product documentation, training materials, and support materials for internal and external stakeholders.
• Provide product knowledge and technical expertise to support marketing, sales, and customer success teams.

• 2+ years of product management experience in IAM or related security technologies, with a strong focus on Authentication and Directory Services (Active Directory, LDAP, Azure AD).
• Strong knowledge and experience with Authentication, Multi-Factor Authentication (MFA), and Identity protocols (e.g., SAML, OpenID Connect, OAuth, SCIM, FIDO).
• Familiarity with identity management platforms (e.g., Okta, Ping Identity, Azure AD) is a plus.
• Experience working on cloud-based IAM solutions, user authentication, and access control mechanisms. Strong written and verbal communication skills, including the ability to present complex technical concepts to non-technical stakeholders.
• Ability to write clear and concise product documentation, user stories, and specifications.
• Excellent communication and collaboration skills, with the ability to work across diverse teams and manage relationships with both technical and non-technical stakeholders.
• Strong understanding of security best practices, encryption, and secure authentication mechanisms.

Responsibility includes the following, but is not limited to:

• Work end-to-end on accounts payable process, including invoice processing, expense reports, payment execution, and vendor management.
• Ensure all AP invoices, employee expense claims and payments are processed accurately and on time.
• Prepare and analyze accounts payable reports, including aging reports, cash flow projections, and vendor performance metrics
• Manage the reconciliation of accounts payable transactions.
• Develop and maintain accounts payable policies and standard operating procedures
• Identify opportunities for process improvements and implement best practices.
• Use Technology to implement new processes, policy changes and documentation control.
• Contribute to monthly close processes in accordance to US GAAP and SOX requirements
• Good understanding of General Ledger. Post Transactions to Journals, Ledgers and other Records, as necessary.
• Collaborate with internal and external auditors during audits

Requirements:

• Strong experience in finance operations covering areas of accounts payable processes.
• MBA Finance or CA or equivalent with 8+ years of experience in Accounts/Employee Payables processes.
• High level of accuracy and attention to detail. Works independently with minimal supervision.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (particularly MS Excel) for reporting.
• Working knowledge of SaaS procure to pay or ERP systems (Netsuite, Expensify, Egencia, etc) is preferred.
• Good interpersonal skills and the ability to work well in a team with people from different countries and cultures.

Ability to work within tight deadlines.

Key Responsibilities

• Own the Onboarding Journey: Lead customers through a structured, milestone-driven onboarding process, ensuring they understand the CyberArk solution, its value, and the path to success.
• Cross-Functional Collaboration: Partner closely with Sales, Professional Services, Support, Sales Engineering, Customer Success Executives, and Renewals to provide consistent and coordinated onboarding experience.
• Customer Goal Alignment: Work collaboratively with customers to define, document, and translate their business objectives into clear, actionable onboarding milestones.
• Roles & Responsibilities Mapping: Identify and assign key customer champions, admins, and end-users critical to onboarding success and product adoption.
• Risk and Escalation Management: Develop and communicate an escalation framework early onboarding to address potential issues or blockers swiftly.
• Identify Gaps Early: Proactively detect potential roadblocks or readiness gaps and mobilize CyberArk internal resources to drive resolution.
• Regular Progress Reviews: Conduct scheduled check-ins (monthly/bi-monthly) to monitor onboarding progress, address concerns, and ensure timely value realization.
• Advocate Enablement: Recommend and support customers in leveraging CyberArk enablement tools such as training programs, community forums, and documentation for self-service learning.
• Continuous Improvement: Gather customer feedback and contribute insights to enhance the onboarding process and overall customer experience.

• 4+ years of relevant experience in Customer Success, Onboarding, Implementation, or a related role within SaaS or technology companies.
• Demonstrated project management skills or familiarity managing complex onboarding projects.
• Passionate about customer satisfaction with a strong, proactive problem-solving mindset.
• Ability to manage multiple simultaneous onboarding engagements effectively.
• Strong technical aptitude; experience explaining complex software products. Prior hands-on implementation or technical background is a plus.
• Familiarity with cybersecurity domain concepts such as Identity & Access Management, Windows/Active Directory, and cloud platforms (AWS, Azure, or GCP).
• Experience using customer success platforms (e.g., Salesforce, Gainsight, ChurnZero, HubSpot).
• Willingness and availability to travel as needed.

• Collaborate with senior product managers and stakeholders to define the product vision, strategy, and roadmap for IAM features, with a focus on authentication, MFA, and Identity Federation.
• Assist in prioritizing product features based on customer needs, market trends, security requirements, and technical feasibility.
• Define product requirements, user stories, and success criteria for new features and enhancements related to IAM, MFA, and Identity Federation.
• Work closely with cross-product engineering teams to ensure that product features are delivered on time and meet quality standards.
• Help monitor and track product development progress, ensuring alignment with project timelines and scope.
• Act as a liaison between technical teams (engineering, security, etc.) and business teams (marketing, sales, customer support) to ensure product features align with customer and business needs.
• Assist in gathering feedback from internal and external stakeholders, including customers, to inform product decisions and improvements.
• Ensure that the product complies with relevant security and compliance standards and contributes to the development of secure, robust, and scalable IAM solutions.
• Work with UX/UI teams to develop intuitive workflows and interfaces for identity management, ensuring ease of use without compromising on security.
• Assist in the creation of product documentation, training materials, and support materials for internal and external stakeholders.
• Provide product knowledge and technical expertise to support marketing, sales, and customer success teams.

• 2+ years of product management experience in IAM or related security technologies, with a strong focus on Authentication and Directory Services (Active Directory, LDAP, Azure AD).
• Strong knowledge and experience with Authentication, Multi-Factor Authentication (MFA), and Identity protocols (e.g., SAML, OpenID Connect, OAuth, SCIM, FIDO).
• Familiarity with identity management platforms (e.g., Okta, Ping Identity, Azure AD) is a plus.
• Experience working on cloud-based IAM solutions, user authentication, and access control mechanisms. Strong written and verbal communication skills, including the ability to present complex technical concepts to non-technical stakeholders.
• Ability to write clear and concise product documentation, user stories, and specifications.
• Excellent communication and collaboration skills, with the ability to work across diverse teams and manage relationships with both technical and non-technical stakeholders.
• Strong understanding of security best practices, encryption, and secure authentication mechanisms.

• Collaborate with senior product managers and stakeholders to define the product vision, strategy, and roadmap for IAM features, with a focus on authentication, MFA, and Identity Federation.
• Assist in prioritizing product features based on customer needs, market trends, security requirements, and technical feasibility.
• Define product requirements, user stories, and success criteria for new features and enhancements related to IAM, MFA, and Identity Federation.
• Work closely with cross-product engineering teams to ensure that product features are delivered on time and meet quality standards.
• Help monitor and track product development progress, ensuring alignment with project timelines and scope.
• Act as a liaison between technical teams (engineering, security, etc.) and business teams (marketing, sales, customer support) to ensure product features align with customer and business needs.
• Assist in gathering feedback from internal and external stakeholders, including customers, to inform product decisions and improvements.
• Ensure that the product complies with relevant security and compliance standards and contributes to the development of secure, robust, and scalable IAM solutions.
• Work with UX/UI teams to develop intuitive workflows and interfaces for identity management, ensuring ease of use without compromising on security.
• Assist in the creation of product documentation, training materials, and support materials for internal and external stakeholders.
• Provide product knowledge and technical expertise to support marketing, sales, and customer success teams.

• 2+ years of product management experience in IAM or related security technologies, with a strong focus on Authentication and Directory Services (Active Directory, LDAP, Azure AD).
• Strong knowledge and experience with Authentication, Multi-Factor Authentication (MFA), and Identity protocols (e.g., SAML, OpenID Connect, OAuth, SCIM, FIDO).
• Familiarity with identity management platforms (e.g., Okta, Ping Identity, Azure AD) is a plus.
• Experience working on cloud-based IAM solutions, user authentication, and access control mechanisms. Strong written and verbal communication skills, including the ability to present complex technical concepts to non-technical stakeholders.
• Ability to write clear and concise product documentation, user stories, and specifications.
• Excellent communication and collaboration skills, with the ability to work across diverse teams and manage relationships with both technical and non-technical stakeholders.
• Strong understanding of security best practices, encryption, and secure authentication mechanisms.

In this role, you will take ownership of our Atlassian suite infrastructure and application stack, with a focus on Jira and Confluence, and ensure high availability, performance, and scalability across our organization.

In addition, you will work closely with R&D, Security, and business stakeholders to implement solutions that align with evolving business needs, while also managing day-to-day operations, upgrades, and user support.

Key Responsibilities

• Own the implementation, configuration, and ongoing administration of Atlassian tools (primarily Jira and Confluence) across R&D and enterprise teams.
• Design and support infrastructure for Atlassian Data Center deployments, including scalability, performance optimization, and system upgrades.
• Act as the primary point of contact for application support, troubleshooting, and incident resolution related to Atlassian tools and other supported platforms.
• Collaborate with cross-functional teams to gather requirements, design workflows, and implement custom configurations, automations, and integrations.
• Manage access controls, user provisioning, and application security in compliance with IT and InfoSec policies.
• Coordinate with vendors and internal teams to plan and execute software upgrades, patching, and system migrations.
• Document processes, configurations, and best practices to ensure knowledge transfer and system sustainability.
• Support additional collaboration and productivity tools used by R&D teams as needed.

• 3–5+ years of experience in IT applications support or systems administration, preferably in a high-tech or R&D environment.
• Hands-on experience with Jira and Confluence administration (Cloud and/or Data Center).
• At least 3 years of experience with JIRA implementation and customization with emphasis on Atlassian data center products.
• Proven ability to manage implementation projects, system upgrades, and infrastructure support.
• Solid understanding of application lifecycle management, workflows, and permissions models.
• Strong troubleshooting and problem-solving skills, with an ability to analyse and resolve issues independently.
• Experience working in cross-functional teams and translating business requirements into technical solutions.
• Familiarity with security best practices and standards
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team

The salary range for this position is $85,000 – $115,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.