Jobs at Couchbase in United Kingdom, Manchester

Senior Technical Writer

• Write example-rich documentation, tutorials, reference content, and release notes for developers creating applications using Couchbase offerings. Write content from scratch.
• Take a hands-on approach to learning more about our portfolio. Walk in the customers’ shoes by using our software and ensuring that the documentation reflects best practices.
• Work closely with stakeholders to ensure that features, enhancements, and changes are fully documented for ongoing releases.
• Incorporate and test code samples to help developers get up and running quickly.
• Proactively engage with Support Engineers and other stakeholders to gather feedback and iterate frequently to keep the help content relevant and up-to-date
• Write clearly in American English, using a simple, conversational tone

Qualifications

• 5-7 years experience as a technical writer or application developer.
• Experience writing in a docs-as-code workflow with Git and Asciidoc, Markdown, or similar
• Experience with databases and application development as a developer or technical writer
• Experience with Mobile programming languages such as C, .Net, Java, Javascript, Kotlin, Objective-C, and Swift as a developer or technical writer
• Experience with Cloud/SaaS/complex distributed systems or cloud-native database infrastructure
• Experience with cloud platforms such as AWS, GCP, or Azure
• Bachelor's degree in Tech/Computer Science, Technical Communication, or equivalent practical experience
• Excellent communication skills, both written and verbal
• Experience with Continuous Integration (CI) testing for code or documentation is a plus

• Own the product roadmap for cloud infrastructure and observability features, balancing short-term priorities with long-term objectives.
• Partner with engineering, operations, and finance teams to design and implement robust billing and metering systems that ensure accuracy, transparency, and scalability.
• Collaborate with the observability team to enhance platform monitoring, logging, and alerting capabilities, empowering customers to manage their applications effectively.
• Identify emerging opportunities in cloud infrastructure and observability to position Capella as a leader in the DBaaS space.
• Act as the voice of the customer, gathering insights from direct interactions and leveraging them to prioritize features and improvements.
• Collaborate with technical writers to deliver clear and comprehensive product documentation.
• Provide technical enablement content for field engineering, marketing, and customer success teams, supporting adoption and customer engagement.

• Bachelor’s degree in Computer Science, Engineering, or related field. MBA or advanced degree is a plus.
• 5+ years of product management experience, with at least 3 years focused on cloud infrastructure, metering/billing, or observability in a SaaS or DBaaS environment.
• Strong understanding of cloud infrastructure components (e.g., compute, storage, networking) and their cost drivers.
• Experience with observability tools (e.g., Prometheus, Grafana, OpenTelemetry) and a deep understanding of monitoring and alerting best practices.
• Exceptional communication skills, capable of articulating complex technical concepts to diverse audiences.
• Demonstrated ability to influence and lead cross-functional teams in a fast-paced, dynamic environment.

What You’ll Do:

• Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
• Support cloud deployments including monitoring and answering customer inquiries
• Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product
• Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform
• Participate in product conversations with internal teams based on feedback from client interactions
• Identify and write internal and external technical articles, like typical troubleshooting steps, workarounds, or best practices
• Train as a highly knowledgeable specialist in one or more Couchbase component area(s)
• Work from a Couchbase office 3 - 5 days per week* (*if office-based)

Who You Are:

• Experienced in multi-channel technical support (4+ years of related experience)
• Experienced using Zendesk, Jira, Confluence, or similar software
• An engineer with previous technical troubleshooting and programming experience with Java, Go, Python
• Solid knowledge of Unix and Network protocols and standards (HTTP, TLS, DNS, etc)
• Strong understanding and experience with at least one cloud environment such as Amazon Web Services, Google Cloud, and/or Microsoft Azure
• Experience working with NoSQL databases or distributed systems
• Experience using Kubernetes and Docker is a plus
• Experience with alerting and monitoring tools.
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• Able to work a rotating schedule that requires weekend availability

• Write example-rich documentation, tutorials, reference content, and release notes for developers creating applications using Couchbase offerings. Write content from scratch.
• Take a hands-on approach to learning more about our portfolio. Walk in the customers’ shoes by using our software and ensuring that the documentation reflects best practices.
• Work closely with stakeholders to ensure that features, enhancements, and changes are fully documented for ongoing releases.
• Incorporate and test code samples to help developers get up and running quickly.
• Proactively engage with Support Engineers and other stakeholders to gather feedback and iterate frequently to keep the help content relevant and up-to-date
• Write clearly in American English, using a simple, conversational tone

• 5-7 years experience as a technical writer or application developer.
• Experience writing in a docs-as-code workflow with Git and Asciidoc, Markdown, or similar
• Experience with databases and application development as a developer or technical writer
• Experience with Mobile programming languages such as C, .Net, Java, Javascript, Kotlin, Objective-C, and Swift as a developer or technical writer
• Experience with Cloud/SaaS/complex distributed systems or cloud-native database infrastructure
• Experience with cloud platforms such as AWS, GCP, or Azure
• Bachelor's degree in Tech/Computer Science, Technical Communication, or equivalent practical experience
• Excellent communication skills, both written and verbal
• Experience with Continuous Integration (CI) testing for code or documentation is a plus

What You’ll Do

As a Full Stack Developer on our Web team, you’ll work across the front-end and back-end to develop, optimize, and maintain our marketing websites. You’ll collaborate with SEO strategists, content producers, designers, and analysts to ensure that our web properties are fast, scalable, accessible, and conversion-driven.

Key Responsibilities:

• Develop and maintain WordPress-based websites hosted on WPEngine, ensuring performance, security, and scalability.
• Manage version control workflows using Git, ensuring efficient collaboration and code integrity across the development team.
• Build custom themes, templates, and plugins to support marketing campaigns and site enhancements.
• Implement front-end components using JavaScript (React, Vue, or vanilla JS), HTML, and CSS/SASS.
• Optimize page speed and Core Web Vitals, ensuring SEO and user experience best practices.
• Work with PHP and MySQL to customize WordPress functionality and enhance back-end performance.
• Integrate third-party marketing and analytics tools (Google Analytics, Google Tag Manager, Marketo, Salesforce, etc.).
• Implement forms, tags, and conversion rate optimization (CRO) strategies.
• Ensure compliance with accessibility (WCAG), GDPR, and security best practices.
• Collaborate with cross-functional teams to launch new pages, optimize site navigation, and improve overall user experience.

What We’re Looking For

• 3-5+ years of experience as a Full Stack Developer, with expertise in WordPress and PHP development.
• Proficiency in JavaScript (React, Vue, or jQuery), HTML, CSS (SASS/SCSS), and PHP.
• Experience working with WordPress page builders (e.g., Gutenberg, Elementor, WPBakery) and Advanced Custom Fields (ACF).
• Strong understanding of SEO best practices, web performance optimization, and Core Web Vitals.
• Familiarity with Git version control and deployment workflows.
• Experience integrating CRM and marketing automation platforms (Marketo, Salesforce, etc.).
• Ability to troubleshoot and resolve WordPress-related performance, security, and database issues.
• A passion for building scalable, high-performing web experiences that drive engagement and conversions.

Bonus Points For:

• Experience working with WPEngine or similar managed WordPress hosting platforms.
• Knowledge of server-side caching, CDNs, and cloud hosting services.
• Experience with conversion rate optimization (CRO) and personalization strategies.
• Background in data-driven marketing and A/B testing.
• Contributions to open-source WordPress development or a strong portfolio of WordPress projects.

Why You’ll Love It Here

Innovation:Leverage cutting-edge tools to build and optimize a high-performing marketing website.Growth: Opportunities to expand your skill set and take ownership of large-scale projects.
: Remote-friendly culture with flexible work hours.

Responsibilities:

• Collaborate with UX designers, product managers, and software engineers to understand project requirements and translate them into interactive, user-friendly interfaces.
• Design and develop responsive and visually appealing web applications and user interfaces using HTML, CSS, and JavaScript, React frameworks.
• Ensure the technical feasibility of product requirements and UX designs and optimize applications for maximum speed and scalability.
• Conduct code reviews and provide constructive feedback to team members, fostering a culture of continuous improvement.
• Stay updated with the latest industry trends, best practices, and emerging technologies in software development, and recommend their integration to enhance our products.
• Identify and address performance and compatibility issues across different browsers and platforms.
• Champion engineering best practices, standards, and guidelines within the development team.
• Collaborate with backend developers to integrate front-end interfaces with server-side logic and APIs.
• Troubleshoot and debug issues and provide timely resolutions.
• Write and encourage other engineers to write automated tests.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience).
• Proven experience as Front-End Developer, with at least 7 years of hands-on experience in building user interfaces for web applications.
• Proficiency in front-end technologies such as TypeScript, Tailwind, React, and Angular
• Solid knowledge of web performance optimization techniques and best practices.
• Ability to rapidly learn and apply emerging technologies, with a proven track record of developing effective proof-of-concepts (PoCs).
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
• Proven expertise in mentoring and guiding junior developers. Skilled in advising leadership on the adoption of technologies that enhance productivity, code quality, and maintainability.

Preferred Qualifications:

• Couchbase users are Software developers, so experience in designing products for software developers or databases is a plus.
• Exposure to Multi-Cloud platforms & web applications used by developers, specially database developers.
• Knowledge of Svelte component framework.
• Curious, adaptable, and fearless, with a strong willingness to explore new challenges and continuously learn in uncharted territories.
• Comfortable in a fast-paced development and deployment environment.

Responsibilities

• Develop/maintain software features in the Observability stack which includes metrics pipeline, alerting, logging and notifications
• Create/maintain monitoring dashboards which gives insights to our customer cluster health
• Develop control plane features requiring observability needs
• High level of ownership and responsibility as we work on production environments to debug a problem
• Working knowledge of AWS services like EC2/EKS/SQS etc.
• Collaborate with the Engineering teams to gather requirements for monitoring and implementation
• Be creative and bring in efficient processes and solutions to enhance team productivity
• Demonstrate exceptional problem-solving skills, with an ability to identify and solve issues before they affect business productivity
• Roll up your sleeves to be a full stack engineer as we build end-end software solutions in the Observability domain

Requirements

• 2+ years experience as a software developer
• Proficiency with programming and scripting languages like Go, Python, Java, or Ruby
• Strong ability to write code, understands basic DSA concepts
• Proficiency with Linux operating systems
• Exposure to any one of the CSPs like AWS/Azure/GCP
• Working experience in Grafana, Prometheus, Thanos and/or DataDog
• Strong debugging skills to mitigate a production issue

Preferred skills and qualifications

• Experience with on-call rotations & incident management
• Experience in developing and managing Kubernetes clusters both self-managed (vanilla/plain k8s) & managed (preferably AWS EKS) will be a plus
• Proficiency with Databases such as Couchbase is a plus
• Exposure to front end development like ReactJS will be a plus