Technical Support Fulltime Internship jobs at Cognyte in India, Gurugram

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

Responsibilities:

• Assist in the installation, configuration, and maintenance of computer systems, software, and network infrastructure.
• Provide on-site and remote technical support to clients, resolving issues and troubleshooting problems promptly.
• Collaborate with senior engineers to conduct system and network diagnostics and identify areas for improvement.
• Assist in the planning and execution of network upgrades, installations, and migrations.
• Document technical procedures, system configurations, and troubleshooting steps for future reference.
• Perform regular system backups and ensure data integrity and security.
• Assist in monitoring network performance, identifying bottlenecks, and proposing solutions.
• Stay updated with the latest advancements in computer science and telecom technologies to contribute to continuous improvement efforts.
• Communicate effectively with clients and team members, providing clear and concise explanations of technical issues and solutions.

Requirements:

• Currently pursuing a degree in Computer Science, EC, Telecommunications, or a related field.
• Strong knowledge of computer systems, networks, and telecommunications principles.
• Familiarity with operating systems (such as Windows, Linux) and network protocols (TCP/IP, DNS, DHCP).
• Proficiency in troubleshooting skills is a plus.
• Ability to work independently and as part of a team, with excellent problem-solving skills.
• Strong analytical and troubleshooting abilities, with attention to detail.
• Excellent communication and interpersonal skills, with the ability to interact with clients professionally.
• Willingness to learn and adapt to new technologies and environments.
• Availability to work on-site or travel to client locations, if required.

Apply now.

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For nearly 30 years, the incredible minds at
Cognyte

:

Key Responsibilities:

• Assist in preparing presentations and demos: Support the Pre-Sales team in creating tailored demos, presentations, and product demonstrations for prospective clients.
• Technical support for proposals: Help develop and customize technical proposals, including gathering requirements and crafting solutions.
• Market research: Conduct research on industry trends, competitors, and customer needs to help identify potential business opportunities.
• Documentation: Maintain accurate records of proposals, technical documents, and sales support materials.
• Collaboration: Work closely with the sales and product teams to develop solutions that meet customer requirements.
• Product training: Gain knowledge of the company’s products and services to confidently assist in pre-sales activities.

Requirements:

• Recently completed a degree in Data Analytics, Business Administration, Marketing, or a related field.
• Previous experience through academic projects or internships in sales, marketing, or customer service.
• Interest in pursuing a career in sales or business development in customer-facing roles.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of business processes, technology solutions, and customer needs.
• Ability to work independently and as part of a team.

Apply now.

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For nearly 30 years, the incredible minds at
Cognyte

:

Key Responsibilities:

• Assist in preparing presentations and demos: Support the Pre-Sales team in creating tailored demos, presentations, and product demonstrations for prospective clients.
• Technical support for proposals: Help develop and customize technical proposals, including gathering requirements and crafting solutions.
• Market research: Conduct research on industry trends, competitors, and customer needs to help identify potential business opportunities.
• Documentation: Maintain accurate records of proposals, technical documents, and sales support materials.
• Collaboration: Work closely with the sales and product teams to develop solutions that meet customer requirements.
• Product training: Gain knowledge of the company’s products and services to confidently assist in pre-sales activities.

Requirements:

• Recently completed a degree in Data Analytics, Business Administration, Marketing, or a related field.
• Previous experience through academic projects or internships in sales, marketing, or customer service.
• Interest in pursuing a career in sales or business development in customer-facing roles.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of business processes, technology solutions, and customer needs.
• Ability to work independently and as part of a team.

Apply now.

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For nearly 30 years, the incredible minds at
Cognyte

:

Key Responsibilities:

• Assist in preparing presentations and demos: Support the Pre-Sales team in creating tailored demos, presentations, and product demonstrations for prospective clients.
• Technical support for proposals: Help develop and customize technical proposals, including gathering requirements and crafting solutions.
• Market research: Conduct research on industry trends, competitors, and customer needs to help identify potential business opportunities.
• Documentation: Maintain accurate records of proposals, technical documents, and sales support materials.
• Collaboration: Work closely with the sales and product teams to develop solutions that meet customer requirements.
• Product training: Gain knowledge of the company’s products and services to confidently assist in pre-sales activities.

Requirements:

• Recently completed a degree in Data Analytics, Business Administration, Marketing, or a related field.
• Previous experience through academic projects or internships in sales, marketing, or customer service.
• Interest in pursuing a career in sales or business development in customer-facing roles.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of business processes, technology solutions, and customer needs.
• Ability to work independently and as part of a team.

Apply now.

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For nearly 30 years, the incredible minds at
Cognyte

:

Key Responsibilities:

• Assist in preparing presentations and demos: Support the Pre-Sales team in creating tailored demos, presentations, and product demonstrations for prospective clients.
• Technical support for proposals: Help develop and customize technical proposals, including gathering requirements and crafting solutions.
• Market research: Conduct research on industry trends, competitors, and customer needs to help identify potential business opportunities.
• Documentation: Maintain accurate records of proposals, technical documents, and sales support materials.
• Collaboration: Work closely with the sales and product teams to develop solutions that meet customer requirements.
• Product training: Gain knowledge of the company’s products and services to confidently assist in pre-sales activities.

Requirements:

• Recently completed a degree in Data Analytics, Business Administration, Marketing, or a related field.
• Previous experience through academic projects or internships in sales, marketing, or customer service.
• Interest in pursuing a career in sales or business development in customer-facing roles.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of business processes, technology solutions, and customer needs.
• Ability to work independently and as part of a team.

Apply now.

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For nearly 30 years, the incredible minds at

The Technical Support Expert will be expected to:

• Have hands-on analytical and troubleshooting skills, eagerness to learn technologies
• Be customer oriented, have good verbal and written communication skills in English
• Be a self-starter, a multitasker, independent, responsible
• Have good inter-personal communication with other team players
• Be able to learn fast
• Be available to provide support beyond office hours
• Be willing to travel abroad (20%)

Technical Requirements

• Bachelor of Science or practical engineering degree in computer science - Advantage
• Еngineering degree in computer science - Advantage
• At least 3 years of relevant experience supporting of complex technology solutions – Mandatory
• Strong analytical and technical skills in the following areas:
• Experience with troubleshooting of multiple Operating Systems (Windows, Linux) including basic administration, configuration optimization, desktop domains (active directory) and Windows security experience – Mandatory
• Practical experience with Docker and Kubernetes– Mandatory
• Virtual Environment technologies (VMWare, Hyper-V) – Mandatory
• Databases hands-on (MS SQL, Sybase, other) author queries, stored procedures – Mandatory
• Experience with Jenkins, Ansible, Vault, Hadoop cluster – Big advantage
• LTE, UMTS, GPRS, GSM, CDMA solutions familiarity – Advantage
• Powershell, Bash, Python scripts, DevOPS knowledge – Advantage
• Familiarity with Storage and raid configuration, Netapp, EMC – Advantage
• TDM/IP/VoIP communication flows and debug of SIP-RTP – Advantage
• Knowledge of widely used protocols – TCP/IP, Mail, HTTP etc. – Advantage

Apply now.