Jobs at Cognyte in Germany

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

This is a high-profile, client-facing position where you will serve as a trusted advisor to our customer base and develop long-term relationships.

As a Cognyter you will:

• Manage complex cוustomer relationships throughout the entire post-sales cycle, including onboarding, adoption, and renewal phases.
• Collaborate cross-functionally with sales, support, and product teams to ensure alignment and enhancements on customers’ needs and priorities to deliver exceptional experiences throughout their journey.
• Monitor Customers' health metrics, identify potential risks or issues, and develop strategies to mitigate them
• Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption through training, best practices and ongoing product driven sessions.
• Maintain a high level of proactive communication to identify opportunities for deeper engagement, while monitoring KPIs to ensure customer satisfaction and value maximization.
• Act as an advocate for the customers within the company, advocating for their needs and driving enhancements to our products and services.

For that mission you’ll need:

• 3+ years of proven experience working as a Customer Success Manager
• Demonstrated ability in leading onboarding and renewal processes for complex products and environments
• Technical background skills with the ability to understand and effectively communication complex cybersecurity concepts
• Strong problem-solving skills
• Highly organized with the ability to multitask effectively
• Excellent English and German proficiency and exceptional verbal and written communication skills, combined with outstanding presentation skills suitable for both technical and non-technical audiences.
• Sales experience, preferably with renewals and upsells
• Highly organized with the ability to multitask effectively
• Willingness to travel up to 50% of the time, with previous experience working globally with large, B2B customers, including C-level executives, preferably in the government sector

Apply now.

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

This is a high-profile, client-facing position where you will serve as a trusted advisor to our customer base and develop long-term relationships.

As a Cognyter you will:

• Manage complex cוustomer relationships throughout the entire post-sales cycle, including onboarding, adoption, and renewal phases.
• Collaborate cross-functionally with sales, support, and product teams to ensure alignment and enhancements on customers’ needs and priorities to deliver exceptional experiences throughout their journey.
• Monitor Customers' health metrics, identify potential risks or issues, and develop strategies to mitigate them
• Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption through training, best practices and ongoing product driven sessions.
• Maintain a high level of proactive communication to identify opportunities for deeper engagement, while monitoring KPIs to ensure customer satisfaction and value maximization.
• Act as an advocate for the customers within the company, advocating for their needs and driving enhancements to our products and services.

For that mission you’ll need:

• 3+ years of proven experience working as a Customer Success Manager
• Demonstrated ability in leading onboarding and renewal processes for complex products and environments
• Technical background skills with the ability to understand and effectively communication complex cybersecurity concepts
• Strong problem-solving skills
• Highly organized with the ability to multitask effectively
• Excellent English and German proficiency and exceptional verbal and written communication skills, combined with outstanding presentation skills suitable for both technical and non-technical audiences.
• Sales experience, preferably with renewals and upsells
• Highly organized with the ability to multitask effectively
• Willingness to travel up to 50% of the time, with previous experience working globally with large, B2B customers, including C-level executives, preferably in the government sector

Apply now.

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

This is a high-profile, client-facing position where you will serve as a trusted advisor to our customer base and develop long-term relationships.

As a Cognyter you will:

• Manage complex cוustomer relationships throughout the entire post-sales cycle, including onboarding, adoption, and renewal phases.
• Collaborate cross-functionally with sales, support, and product teams to ensure alignment and enhancements on customers’ needs and priorities to deliver exceptional experiences throughout their journey.
• Monitor Customers' health metrics, identify potential risks or issues, and develop strategies to mitigate them
• Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption through training, best practices and ongoing product driven sessions.
• Maintain a high level of proactive communication to identify opportunities for deeper engagement, while monitoring KPIs to ensure customer satisfaction and value maximization.
• Act as an advocate for the customers within the company, advocating for their needs and driving enhancements to our products and services.

For that mission you’ll need:

• 3+ years of proven experience working as a Customer Success Manager
• Demonstrated ability in leading onboarding and renewal processes for complex products and environments
• Technical background skills with the ability to understand and effectively communication complex cybersecurity concepts
• Strong problem-solving skills
• Highly organized with the ability to multitask effectively
• Excellent English and German proficiency and exceptional verbal and written communication skills, combined with outstanding presentation skills suitable for both technical and non-technical audiences.
• Sales experience, preferably with renewals and upsells
• Highly organized with the ability to multitask effectively
• Willingness to travel up to 50% of the time, with previous experience working globally with large, B2B customers, including C-level executives, preferably in the government sector

Apply now.

This position requires sound knowledge in the form of an IT education, such as a specialist computer scientist for system integration or a technical degree. Professional experience is beneficial.

Your tasks:

• Installation, configuration and delivery of highly available server systems including peripherals.
• Creation and maintenance of the associated IT system and network infrastructure
• Preparation and execution of acceptance tests in-house or at the customer
• Preparation and implementation of system training for users and administrators
• Complaint handling and on-call services (7/24 hotline)
• Remote or on-site system maintenance (service deployments)

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WHAT WE OFFER:

Professional experience and good knowledge in the following areas are advantageous:

• Windows Server Systems 2008 and following (MCSE or CCNA certificate advantageous)
• Database management (installation, administration, support), Oracle/MS-SQL server
• IT Networking (LAN, SAN)
• Network Storage (NAS, SAN)
• Network security (FW, NAT, AV, IDS, Backup & Restore)

Our offer:

• Permanent full-time permanent employment and an attractive remuneration package
• hybrid work is possible (combination of presence and remote work)
• modern workplace and the use of the latest technologies
• pleasant working environment in an internationally oriented environment
• Your English is still expandable? - We support you!

Apply now.