Technical Customer Success Manager jobs at Cloudinary

We seek a driven and passionate Account Manager to join our team to drive retention and growth for our enterprise accounts. As a Cloudinary Account Manager, you will be responsible for nurturing and retaining existing client relationships and closing new growth opportunities across Cloudinary’s full suite of products. Prior experience managing accounts and selling Saas in the enterprise space is required. This person must be a self-starter who can manage a large book of customers and create processes at scale.Responsibilities:Identify and close expansion opportunities to maximize revenue from existing accounts.Monitor client usage and performance metrics to identify areas for improvement and optimization.Understand clients' business objectives and challenges to position Cloudinary's solutions effectively.Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and client support.Act as a trusted advisor to clients, providing guidance on best media management and optimization practices.Maintain accurate and current account and opportunity forecasting within internal sales tools.Stay updated on industry trends, competitive landscape, and emerging technologies to serve clients better.Ensure customer satisfaction and retention.About You:3+ years of experience in an account management role Proven history of over-achievement and meeting targets in account management and/or sales roles within the SaaS industryStrong understanding of cloud-based technologies and servicesExcellent communication and interpersonal skills, with the ability to effectively present technical information to both technical and non-technical audiencesAbility to work independently and as part of a team in a fast-paced environment.Why Join Cloudinary:Opportunity to work with cutting-edge technology and industry-leading clients.A collaborative and inclusive work culture that values creativity, innovation, and diversity.Competitive compensation package with performance-based incentives.Flexible remote work options and opportunities for career advancement and professional development.If you are passionate about helping clients succeed in the digital world and thrive in a fast-paced, innovative environment, we want to hear from you! Apply now to join our team as a Cloudinary Account Manager.Pay Range:"We are dedicated to fostering an environment of transparency and equity in our hiring practices. In alignment with these values, we are pleased to provide an OTE range for our positions based in the United States of America. The salary range for this role is based on the location where you reside.We firmly believe that every candidate's skills, experience, and contributions are valuable, and it's our commitment to compensate accordingly. By sharing this information upfront, we aim to ensure that all candidates understand the base salary numbers associated with this position from the outset.We encourage open dialogue and transparency throughout the hiring process, and we are eager to discuss further during the interview stages. We aim to build a team where each member feels valued and fairly compensated for their contributions. Thank you for considering joining our team, and we look forward to the possibility of working together."$115000 to 141000 per-year-salary#LI-GC1

At Cloudinary, you'll play a pivotal role in shaping the future of digital media delivery. You'll have the opportunity to drive significant impact on customer outcomes and influence how global brands approach media at scale—all while collaborating with a talented, distributed team that values innovation, collaboration, and technical excellence. The bulk of the work will be in the post sales part of the customer journey with occasional engagements in Pre-Sales.Responsibilities:Lead architectural discussions: design sessions, implement custom solutions, and solution reviews to ensure the optimal application of Cloudinary’s offerings in customer environments tailored to diverse customer use cases across web, mobile, eComm, digital publishing & more.Engage Enterprise Clients: Lead technical discussions in customer workshops and discovery sessions, translating business needs into scalable architectures.Be a Technical Authority: Define and advocate for architectural best practices focusing on performance, maintainability, and scalability.Communicate ROI: Develop and present business cases demonstrating the value and impact of your solutions to stakeholders with varying technical backgrounds.Elevate the Practice: Mentor junior architects, share reusable components, and influence solution design standards within the team.Own What You Build: Act as Tier 3 support for the custom solutions you design, ensuring proactive documentation and support strategies.Collaborate Globally & Cross Functionally: Work seamlessly with colleagues and customers across different time zones and cultures, contributing to a high-performing international team. Diagnose complex technical issues and deliver effective, strategic solutions in collaboration with the support and product teams. Partner closely with Sales, Customer Success, Support, Partners, Product Management, and Engineering to ensure customer feedback and insights influence the product roadmap and enhance the customer experience.Thought Leadership & Knowledge Sharing: Represent Cloudinary at industry conferences, webinars, and customer events, sharing insights and best practices with a broad audience. Write in-depth knowledge articles, white papers, blogs and best practice guides to support customers and internal teams, contributing to Cloudinary’s repository of resources. Act as an industry thought leader by identifying emerging trends and developing relevant strategies to address them, positioning Cloudinary as an innovative leader in the space. Stay current with industry trends and Cloudinary’s evolving solutions to provide informed and forward-thinking guidance & configuration enhancements.About you:EAST COAST ONLY8+ years of experience in solution architecture, technical consulting, or enterprise application development with a focus on post-sales Customer Success settingHands-On Development Skills: Proficient in at least one modern language commonly used in web or media development (e.g., JavaScript, Node.js, or Python). You’re comfortable rolling up your sleeves to debug APIs, create sample apps, or build reusable integrations. You have experience building custom solutions from scratch Cloud-native media expertise: Proficiency with image/video management, CDN performance tuning, or media API integrations.Business & Technical Balance: Ability to distill complex technical solutions into clear, value-based messaging for non-technical audiences.Enterprise Experience: Comfortable working with global brands and navigating complex decision-making environments.Subject Matter Expertise: Demonstrated expertise in at least one domain relevant to Cloudinary and our customers (e.g., Digital Asset Management, web performance, eCommerce platforms, mobile-first delivery).Documentation Skills: Proficient in capturing architecture, support models, and long-term maintenance plans.Ability to travel 2-3 times per quarter. Bonus Points:Familiarity with platforms like Adobe Experience Manager, Contentful, Salesforce Commerce Cloud, or Shopify Plus.Experience working across multiple markets and languages within EMEA.Prior experience in technical pre-sales or post-sales implementation roles.A Master’s of Business or Technology#LI-BP1

Cloudinary is looking for a Director Technical Marketing Engineer to join our product marketing team. In this role, you will be responsible for hands-on creation of competitive analysis, product demos, technical content, productivity automations, and sales enablement as well as coordinating GenAI-specific launches across the entire Cloudinary product portfolio - Cloudinary Image, Cloudinary Video, Cloudinary Assets (DAM), Cloudinary 3D and our emerging technology.We are looking for someone who can think creatively and enjoys hands-on work to develop new solutions to improve product marketing productivity, sales success and company-wide win/loss analysis. You will own and lead the technical marketing role at Cloudinary as the sole expert responsible for this function. You might be a great fit if you:- Get motivated by problem solving. - Enjoy learning new technologies.- Are passionate about GenAI.Feel energized by developing new solutions - AI Bot for win/loss analysis anyone?Technologies available for use whether you’re an expert or want to learn them (not exhaustive): Snowflake, Salesforce, Zapier, ChatGPT APIs and enterprise account, Arcade, Cloudinary, Wordpress, Cluster AI, Claude, or any other technology you love.Responsibilities:Create technical product demos centered on compelling value-based storytelling highlighting use cases for use with prospects, customers, analysts, and events. Demo environments, click-thru demos, and interactive web-based online demos.Be the lead on technical competitive insights including the key competitors, smaller competitors, and emerging competitive landscape across the portfolio of products.Be the SME expert on GenAI technology and its implementation across our product portfolio - bringing insights to product marketing and product management teams and evangelizing our capabilities.Bring our differentiation to life in launches and throughout the year with creative technical-based content such as blogs, demos, value calculatorsPartner with Product Management and Product Marketing peers to understand product roadmap and upcoming releases to advise launch teams on the positioning of strengths and differentiation based on technical realities of our products vs competition.Produce external-facing content including demo videos, customer-facing decks, webinars, data sheets, FAQs, cheat sheets and more across all funnel stagesSupport Product Marketing efficiency and reporting with automation and technical problem-solvingLead and participate in delivering presentations and demos at trade shows and eventsPresent enablement to solution engineering, customer education, and GTM teams on technical deep dives and/or competitive intelligenceProactively build automation to drive internal team efficiency & impact analysis content.About You:8+ years of experience in technical product marketing or a closely related fieldExperience with SaaSCS degree or equivalent API and Coding Experience: Hands on experience with APIs and at least one modern language (ie JavaScript or Python)Media Expertise: Understanding how image and video content is handled on the web — formats, delivery, optimization, and general media workflows.Developer tools and ecosystem:Familiarity with the broader developer ecosystem — frameworks, content platforms (ie Vercel), etc. Marketing operations and automations: Hands-on problem-solving using tools like Snowflake and GenAI for enhanced productivity and analysisExperience crafting competitive battle cards and creating competitive messaging and insights for sales enablementHands on experience building product demos end-to-end with web and product teams, from the story-telling narrative to technical execution in demos, videos, and sales trainingFlexible team player with a proven track record collaborating with and inspiring othersStrong communicator with excellent written and verbal communication skillsPreferred: Expertise with martech stack such as products in image and video/media management, content management, e-commerce platforms, headless architectures, or digital asset management space#LI-BP1

We seek a driven and passionate Account Manager to join our team to drive retention and growth for our enterprise accounts. As a Cloudinary Account Manager, you will be responsible for nurturing and retaining existing client relationships and closing new growth opportunities across Cloudinary’s full suite of products. Prior experience managing accounts and selling Saas in the enterprise space is required. This person must be a self-starter who can manage a large book of customers and create processes at scale.Responsibilities:Identify and close expansion opportunities to maximize revenue from existing accounts.Monitor client usage and performance metrics to identify areas for improvement and optimization.Understand clients' business objectives and challenges to position Cloudinary's solutions effectively.Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and client support.Act as a trusted advisor to clients, providing guidance on best media management and optimization practices.Maintain accurate and current account and opportunity forecasting within internal sales tools.Stay updated on industry trends, competitive landscape, and emerging technologies to serve clients better.Ensure customer satisfaction and retention.About You:3+ years of experience in an account management role Proven history of over-achievement and meeting targets in account management and/or sales roles within the SaaS industryStrong understanding of cloud-based technologies and servicesExcellent communication and interpersonal skills, with the ability to effectively present technical information to both technical and non-technical audiencesAbility to work independently and as part of a team in a fast-paced environment.Why Join Cloudinary:Opportunity to work with cutting-edge technology and industry-leading clients.A collaborative and inclusive work culture that values creativity, innovation, and diversity.Competitive compensation package with performance-based incentives.Flexible remote work options and opportunities for career advancement and professional development.If you are passionate about helping clients succeed in the digital world and thrive in a fast-paced, innovative environment, we want to hear from you! Apply now to join our team as a Cloudinary Account Manager.Pay Range:"We are dedicated to fostering an environment of transparency and equity in our hiring practices. In alignment with these values, we are pleased to provide an OTE range for our positions based in the United States of America. The salary range for this role is based on the location where you reside.We firmly believe that every candidate's skills, experience, and contributions are valuable, and it's our commitment to compensate accordingly. By sharing this information upfront, we aim to ensure that all candidates understand the base salary numbers associated with this position from the outset.We encourage open dialogue and transparency throughout the hiring process, and we are eager to discuss further during the interview stages. We aim to build a team where each member feels valued and fairly compensated for their contributions. Thank you for considering joining our team, and we look forward to the possibility of working together."$115000 to 141000 per-year-salary#LI-GC1

Cloudinary is looking for a Director Technical Marketing Engineer to join our product marketing team. In this role, you will be responsible for hands-on creation of competitive analysis, product demos, technical content, productivity automations, and sales enablement as well as coordinating GenAI-specific launches across the entire Cloudinary product portfolio - Cloudinary Image, Cloudinary Video, Cloudinary Assets (DAM), Cloudinary 3D and our emerging technology.We are looking for someone who can think creatively and enjoys hands-on work to develop new solutions to improve product marketing productivity, sales success and company-wide win/loss analysis. You will own and lead the technical marketing role at Cloudinary as the sole expert responsible for this function. You might be a great fit if you:- Get motivated by problem solving. - Enjoy learning new technologies.- Are passionate about GenAI.Feel energized by developing new solutions - AI Bot for win/loss analysis anyone?Technologies available for use whether you’re an expert or want to learn them (not exhaustive): Snowflake, Salesforce, Zapier, ChatGPT APIs and enterprise account, Arcade, Cloudinary, Wordpress, Cluster AI, Claude, or any other technology you love.Responsibilities:Create technical product demos centered on compelling value-based storytelling highlighting use cases for use with prospects, customers, analysts, and events. Demo environments, click-thru demos, and interactive web-based online demos.Be the lead on technical competitive insights including the key competitors, smaller competitors, and emerging competitive landscape across the portfolio of products.Be the SME expert on GenAI technology and its implementation across our product portfolio - bringing insights to product marketing and product management teams and evangelizing our capabilities.Bring our differentiation to life in launches and throughout the year with creative technical-based content such as blogs, demos, value calculatorsPartner with Product Management and Product Marketing peers to understand product roadmap and upcoming releases to advise launch teams on the positioning of strengths and differentiation based on technical realities of our products vs competition.Produce external-facing content including demo videos, customer-facing decks, webinars, data sheets, FAQs, cheat sheets and more across all funnel stagesSupport Product Marketing efficiency and reporting with automation and technical problem-solvingLead and participate in delivering presentations and demos at trade shows and eventsPresent enablement to solution engineering, customer education, and GTM teams on technical deep dives and/or competitive intelligenceProactively build automation to drive internal team efficiency & impact analysis content.About You:8+ years of experience in technical product marketing or a closely related fieldExperience with SaaSCS degree or equivalent API and Coding Experience: Hands on experience with APIs and at least one modern language (ie JavaScript or Python)Media Expertise: Understanding how image and video content is handled on the web — formats, delivery, optimization, and general media workflows.Developer tools and ecosystem:Familiarity with the broader developer ecosystem — frameworks, content platforms (ie Vercel), etc. Marketing operations and automations: Hands-on problem-solving using tools like Snowflake and GenAI for enhanced productivity and analysisExperience crafting competitive battle cards and creating competitive messaging and insights for sales enablementHands on experience building product demos end-to-end with web and product teams, from the story-telling narrative to technical execution in demos, videos, and sales trainingFlexible team player with a proven track record collaborating with and inspiring othersStrong communicator with excellent written and verbal communication skillsPreferred: Expertise with martech stack such as products in image and video/media management, content management, e-commerce platforms, headless architectures, or digital asset management space#LI-GC1

We’re looking for an experienced, creative, and strategic Social Media Manager to join us on a part-time, remote contract (up to 20 hours per week). You’ll be responsible for leading Cloudinary’s presence across multiple social platforms, managing campaigns, developing content strategies, and tracking performance metrics.This role is a great fit for someone passionate about social trends, strong in both written and visual content creation, and excited to build and engage with our vibrant online community.Responsibilities:Help develop and implement a comprehensive social media strategy that aligns with the company’s brand awareness and voice goals across platforms including LinkedIn, Twitter/X, Instagram, and YouTube.Create, schedule, and publish visually engaging content, including videos, that resonates with key audiences.Work cross-functionally with marketing, developer, and design teams to generate creative ideas for social media campaigns, product launches, and promotions.Monitor social media channels for trends, relevant news, and real-time opportunities to engage with Cloudinary’s diverse audience and community. Respond to comments, messages, and mentions to build and strengthen relationships with followers and influencers.Track and analyze the performance of social media campaigns using analytics tools (e.g., Oktopost, Infinigrow), providing insights and recommendations for program improvement.Research competitor activity and digital trends to inform the social media strategy.Align with the social media advertising team to boost engagement, increase followers, and boost conversions.Manage social media collaborations, including partnerships with influencers and other brands.Stay updated on social media algorithm changes and best practices to optimize content visibility and audience reach.Work closely with the Communications, Developer, and Product Marketing teams to align social media strategies with broader marketing campaigns and product launches.Manage the social media content calendar, ensuring a consistent and optimal posting schedule.Provide quarterly reports on key metrics (engagement, follower growth, impressions, and click-through rates) and offer ways to improve performance.About You:Proven experience in managing social media accounts, preferably for B2B/SaaS developer-focused technology companies. Experience with developing content for creative/marketer/developer personas a plus.Proficiency in using social media management and analytics tools such as Hootsuite and Sprout Social. Experience with Oktopost is a plus. Excellent copywriting and storytelling skills, with the ability to craft compelling content that drives engagement. Familiarity with AI tools for content and video production is a plus.Experience working with influencers to create social content and campaigns.Basic visual design skills (experience with tools like Canva) to create graphics for posts and campaigns.Strong analytical skills to interpret data, track performance metrics, and adjust strategies accordingly.Strong understanding of various social media platforms and their unique content formats, best practices, and audience dynamics.Ability to brainstorm innovative, creative social media campaigns that engage and encourage audience interaction.Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.High-level understanding of paid advertising options on social media platforms, including audience targeting.Understanding of SEO, web traffic metrics, and how social media fits within and supports broader marketing strategies.#LI-GC1

Cloudinary is looking for a Director Technical Marketing Engineer to join our product marketing team. In this role, you will be responsible for competitive analysis, product demos, technical content, productivity automations, and sales enablement as well as coordinating GenAI-specific launches across the entire Cloudinary product portfolio.We are looking for someone who can think creatively and enjoys hands-on work to develop new solutions to improve product marketing productivity, sales success and company-wide win/loss analysis. You will own and lead the technical marketing role at Cloudinary as the sole expert responsible for this function.You might be a great fit if you:Get motivated by problem solving. Enjoy learning new technologies.Are passionate about GenAI.Feel energized by developing new solutions - AI Bot for win/loss analysis anyone?Technologies available for use whether you’re an expert or want to learn them (not exhaustive): Snowflake, Salesforce, Zapier, ChatGPT APIs and enterprise account, Arcade, Cloudinary, Wordpress, Cluster AI, Claude, or any other technology you love.Responsibilities:Be the lead on technical competitive insights including the key competitors, smaller competitors, and emerging competitive landscape across all products in the Cloudinary portfolioBe the SME expert on GenAI technology and its implementation across our product portfolio - bringing insights to product marketing and product management teams and evangelizing our capabilitiesCreate technical product demos centered on compelling value-based storytelling highlighting use cases for use with prospects, customers, analysts, and events. Demo environments, click-thru demos, and interactive web-based online demosBring our differentiation to life in launches and throughout the year with creative technical-based content such as blogs, demos, value calculatorsPartner with Product Management and Product Marketing peers to understand product roadmap and upcoming releases to advise launch teams on the positioning of strengths and differentiation based on technical realities of our products vs competition.Produce external-facing content including demo videos, customer-facing decks, webinars, data sheets, FAQs, cheat sheets, and more across all funnel stagesSupport Product Marketing efficiency and reporting with automation and technical problem-solvingLead and participate in delivering demos at trade shows and eventsProvide enablement to solution engineering, customer education, and GTM teams on technical deep dives and/or competitive intelligenceBe the technical subject matter expert for the marketing team, proactively building automation to drive internal team efficiency & impact analysis content.About You:8+ years of experience in technical product marketing or a closely related fieldCS degree or equivalent or similar technical backgroundDeveloper experience using APIs to build solutions or contentExperience crafting competitive battle cards and creating competitive messaging and insights for sales enablementExperience in building product demos end-to-end, from the story-telling narrative to technical execution in demos, videos, and sales trainingHands-on capability to build a range of marketing assets, including customer-facing slide decks, brochures, demo videos, and event/webinar content.Flexible team player with a proven track record collaborating with, and inspiring othersStrong communicator with excellent written and verbal communication skillsPreferred: API expertisePreferred: Expertise with martech stack products in image and video/media management, content management, e-commerce platforms, headless architectures, or digital asset management spacePreferred: Experience working with technical personas - developers and technical buyers.#LI-GC1