Account Manager jobs at Cloudinary

We seek a driven and passionate Account Manager to join our team to drive retention and growth for our enterprise accounts. As a Cloudinary Account Manager, you will be responsible for nurturing and retaining existing client relationships and closing new growth opportunities across Cloudinary’s full suite of products. Prior experience managing accounts and selling Saas in the enterprise space is required. This person must be a self-starter who can manage a large book of customers and create processes at scale.Responsibilities:Identify and close expansion opportunities to maximize revenue from existing accounts.Monitor client usage and performance metrics to identify areas for improvement and optimization.Understand clients' business objectives and challenges to position Cloudinary's solutions effectively.Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and client support.Act as a trusted advisor to clients, providing guidance on best media management and optimization practices.Maintain accurate and current account and opportunity forecasting within internal sales tools.Stay updated on industry trends, competitive landscape, and emerging technologies to serve clients better.Ensure customer satisfaction and retention.About You:3+ years of experience in an account management role Proven history of over-achievement and meeting targets in account management and/or sales roles within the SaaS industryStrong understanding of cloud-based technologies and servicesExcellent communication and interpersonal skills, with the ability to effectively present technical information to both technical and non-technical audiencesAbility to work independently and as part of a team in a fast-paced environment.Why Join Cloudinary:Opportunity to work with cutting-edge technology and industry-leading clients.A collaborative and inclusive work culture that values creativity, innovation, and diversity.Competitive compensation package with performance-based incentives.Flexible remote work options and opportunities for career advancement and professional development.If you are passionate about helping clients succeed in the digital world and thrive in a fast-paced, innovative environment, we want to hear from you! Apply now to join our team as a Cloudinary Account Manager.Pay Range:"We are dedicated to fostering an environment of transparency and equity in our hiring practices. In alignment with these values, we are pleased to provide an OTE range for our positions based in the United States of America. The salary range for this role is based on the location where you reside.We firmly believe that every candidate's skills, experience, and contributions are valuable, and it's our commitment to compensate accordingly. By sharing this information upfront, we aim to ensure that all candidates understand the base salary numbers associated with this position from the outset.We encourage open dialogue and transparency throughout the hiring process, and we are eager to discuss further during the interview stages. We aim to build a team where each member feels valued and fairly compensated for their contributions. Thank you for considering joining our team, and we look forward to the possibility of working together."$115000 to 141000 per-year-salary#LI-GC1

Cloudinary is seeking a talented, tech-savvy, and experienced Senior Account Executive based on the East Coast to join our dynamic Sales team! With a rapidly growing number of interested prospects, we need a driven professional to play a pivotal role in our revenue-generating efforts across North America.We’re searching for someone who thrives in a collaborative and fun environment, values teamwork, and has a proven track record of success. If you’re a career-focused individual eager to make an impact, this could be the opportunity you’ve been waiting for!Responsibilities:Drive Sales Excellence: Lead a robust sales pipeline from prospecting to closure, consistently exceeding a $1,000,000 annual revenue quota.Win New Business: Leverage innovative sales approach to acquire net-new Fortune 500 enterprise customers and establish long-term partnerships.Deliver Accurate Forecasts: Provide reliable monthly, quarterly, and annual sales revenue forecasts, ensuring predictability and accountability in your pipeline.Build Critical Plans: Develop comprehensive territory and go-to-market strategies to maximize sales results and market penetration.Own Pipeline Generation: Take ownership of all pipeline generation activities, collaborating with Sales Development, Channels & Alliances, and Marketing/Demand Generation teams to drive lead quality and volume.Be a Brand Ambassador: Represent the Cloudinary brand with professionalism and enthusiasm at key industry events and customer engagements.Ensure Client Success: Partner with Client Success, Sales Engineering, and Product teams to deliver outstanding outcomes and build lasting relationships with clients.Showcase Solutions: Present Cloudinary’s features and benefits in a compelling way, both in-person and online, tailored to the unique needs of each prospect.About You:Proven Track Record: 7+ years of experience in a tech-oriented B2B SaaS sales role, consistently meeting or exceeding quotas of $1,000,000 or more.Enterprise Expertise: Demonstrated success in managing complex sales cycles and acquiring high-value enterprise clients, particularly within Fortune 500 companies.Pipeline Ownership: Hands-on experience managing all aspects of pipeline growth, from lead generation to closing.Exceptional Communication: Strong presentation and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical audiences.Collaborative and Coachable: A team player who is eager to learn, adapt, and contribute to shared success.Critical Thinker: Adept at interpreting client objectives and developing strategies to meet their needs.Willingness to Travel: Open to traveling up to 25% for client meetings, events, and other engagements.Pay Range:$260 to 300 per-year-salary#LI-BP1

We seek a driven and passionate Account Manager to join our team to drive retention and growth for our enterprise accounts. As a Cloudinary Account Manager, you will be responsible for nurturing and retaining existing client relationships and closing new growth opportunities across Cloudinary’s full suite of products. Prior experience managing accounts and selling Saas in the enterprise space is required. This person must be a self-starter who can manage a large book of customers and create processes at scale.Responsibilities:Identify and close expansion opportunities to maximize revenue from existing accounts.Monitor client usage and performance metrics to identify areas for improvement and optimization.Understand clients' business objectives and challenges to position Cloudinary's solutions effectively.Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and client support.Act as a trusted advisor to clients, providing guidance on best media management and optimization practices.Maintain accurate and current account and opportunity forecasting within internal sales tools.Stay updated on industry trends, competitive landscape, and emerging technologies to serve clients better.Ensure customer satisfaction and retention.About You:3+ years of experience in an account management role Proven history of over-achievement and meeting targets in account management and/or sales roles within the SaaS industryStrong understanding of cloud-based technologies and servicesExcellent communication and interpersonal skills, with the ability to effectively present technical information to both technical and non-technical audiencesAbility to work independently and as part of a team in a fast-paced environment.Why Join Cloudinary:Opportunity to work with cutting-edge technology and industry-leading clients.A collaborative and inclusive work culture that values creativity, innovation, and diversity.Competitive compensation package with performance-based incentives.Flexible remote work options and opportunities for career advancement and professional development.If you are passionate about helping clients succeed in the digital world and thrive in a fast-paced, innovative environment, we want to hear from you! Apply now to join our team as a Cloudinary Account Manager.Pay Range:"We are dedicated to fostering an environment of transparency and equity in our hiring practices. In alignment with these values, we are pleased to provide an OTE range for our positions based in the United States of America. The salary range for this role is based on the location where you reside.We firmly believe that every candidate's skills, experience, and contributions are valuable, and it's our commitment to compensate accordingly. By sharing this information upfront, we aim to ensure that all candidates understand the base salary numbers associated with this position from the outset.We encourage open dialogue and transparency throughout the hiring process, and we are eager to discuss further during the interview stages. We aim to build a team where each member feels valued and fairly compensated for their contributions. Thank you for considering joining our team, and we look forward to the possibility of working together."$115000 to 141000 per-year-salary#LI-GC1

We’re looking for an experienced, creative, and strategic Social Media Manager to join us on a part-time, remote contract (up to 20 hours per week). You’ll be responsible for leading Cloudinary’s presence across multiple social platforms, managing campaigns, developing content strategies, and tracking performance metrics.This role is a great fit for someone passionate about social trends, strong in both written and visual content creation, and excited to build and engage with our vibrant online community.Responsibilities:Help develop and implement a comprehensive social media strategy that aligns with the company’s brand awareness and voice goals across platforms including LinkedIn, Twitter/X, Instagram, and YouTube.Create, schedule, and publish visually engaging content, including videos, that resonates with key audiences.Work cross-functionally with marketing, developer, and design teams to generate creative ideas for social media campaigns, product launches, and promotions.Monitor social media channels for trends, relevant news, and real-time opportunities to engage with Cloudinary’s diverse audience and community. Respond to comments, messages, and mentions to build and strengthen relationships with followers and influencers.Track and analyze the performance of social media campaigns using analytics tools (e.g., Oktopost, Infinigrow), providing insights and recommendations for program improvement.Research competitor activity and digital trends to inform the social media strategy.Align with the social media advertising team to boost engagement, increase followers, and boost conversions.Manage social media collaborations, including partnerships with influencers and other brands.Stay updated on social media algorithm changes and best practices to optimize content visibility and audience reach.Work closely with the Communications, Developer, and Product Marketing teams to align social media strategies with broader marketing campaigns and product launches.Manage the social media content calendar, ensuring a consistent and optimal posting schedule.Provide quarterly reports on key metrics (engagement, follower growth, impressions, and click-through rates) and offer ways to improve performance.About You:Proven experience in managing social media accounts, preferably for B2B/SaaS developer-focused technology companies. Experience with developing content for creative/marketer/developer personas a plus.Proficiency in using social media management and analytics tools such as Hootsuite and Sprout Social. Experience with Oktopost is a plus. Excellent copywriting and storytelling skills, with the ability to craft compelling content that drives engagement. Familiarity with AI tools for content and video production is a plus.Experience working with influencers to create social content and campaigns.Basic visual design skills (experience with tools like Canva) to create graphics for posts and campaigns.Strong analytical skills to interpret data, track performance metrics, and adjust strategies accordingly.Strong understanding of various social media platforms and their unique content formats, best practices, and audience dynamics.Ability to brainstorm innovative, creative social media campaigns that engage and encourage audience interaction.Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.High-level understanding of paid advertising options on social media platforms, including audience targeting.Understanding of SEO, web traffic metrics, and how social media fits within and supports broader marketing strategies.#LI-GC1

We are looking for a Technical CSM, you’ll help customers succeed by leveraging automation, data, and digital engagement. You’ll provide technical guidance, proactively drive adoption, and identify expansion opportunities—all at scale. Plus, you’ll collaborate with internal teams to ensure customer feedback shapes our product and strategy.Responsibilities:Manage the customer lifecycle at scale, ensuring a seamless transition from implementation through adoption and maturity through automated and well-timed personal engagement, in conjunction with other Scaled team membersLeverage automation, digital programs, and data-driven insights to ensure customers achieve their desired business outcomes and goalsAct as a trusted advisor by developing scalable content that aligns customer needs with our solutionsProvide technical guidance at scale, helping developers, product managers, and system architects around best practices on how to use our image and video platformProactively drive adoption by monitoring customer usage trends and deploying automated interventions to maximize value realizationServe as a customer advocate internally, synthesizing insights from customer interactions and usage data to influence product development, support and sales strategiesTrack customer health using analytics and segmentation, identifying risks early and implementing proactive mitigation strategiesIdentify expansion and upsell opportunities through scaled motions, in collaboration with sales to drive revenue growthAbout You:2+ years experience as a Customer Success Manager, Scaled CSM, or Digital CS in a SaaS companyExperience with a technical SaaS product, with experience in web/mobile environments, APIs, and cloud-based technologies as a plusStrong communication skills, with ability to engage customers effectively through digital and scalable programsHighly organized, self-driven, and results-oriented with the ability to manage multiple customers simultaneouslyA data-driven mindset, leveraging customer insights and segmentation to optimize engagement strategiesMinimal travel required (up to 10%, as needed)#LI-BP1