Service Process Coordinator - C05 Sioux Falls jobs at Citi Group
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80 jobs found
29.04.2025
CG
Citi Group AVP - Customer Service Sr Analyst Hybrid United States, Florida, Tampa
Develop end-to-end service and process improvement plan to support improved quality service for High Intensity clients. Deliver global consistency in appearance as well as processing; ensure internal hands-off are invisible...
Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems. Influence decisions through advice and counsel as...
Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients. Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as...
Works with a wide variety of non-routine queues, to support a variety of loan types such as: ARMs, SCRAs, Homeowner Assistance Modifications (HAM), HUDs (residential & commercial), etc. Organizes, records,...
Research, develop, and maintain advanced scenario-based loss likelihood and loss severity models for wholesale credit portfolios for Basel, stress-testing (CCAR, ICAAP), reserves (CECL, IFRS9). Develop quantitative methodologies, algorithms, and tools...
Develop end-to-end service and process improvement plan to support improved quality service for High Intensity clients. Deliver global consistency in appearance as well as processing; ensure internal hands-off are invisible...
Collaborate with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and improvements. Translate business needs into functional specifications and user stories. Assist in prioritizing requirements based...
Develop end-to-end service and process improvement plan to support improved quality service for High Intensity clients. Deliver global consistency in appearance as well as processing; ensure internal hands-off are invisible...
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