Labor Relations Manager jobs at Citi Group

Responsibilities:

• Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations
• Manage staff resource allocation while assisting with the development and oversight of the budget
• Resolve complex and highly variable issues with significant departmental impact
• Evaluate performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions
• Ensure essential procedures are followed and contribute to defining workflow standards
• Contribute to the objectives of the entire Transaction Services function
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience in a related senior level role with experience in trade / cash operations and management
• Proven experience in creating and implementing processes that result in improved business performance
• Effective verbal and written communication and analytical skills

Education:

• Bachelor's/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Responsibilities:

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
• Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
• Contribute to development of new techniques, models, and plans within area of expertise
• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
• Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience managing a team
• Experience in analyzing business requirements, developing test plans, and discrepancy resolution
• Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Schedule Monday to Friday 8:00 am to 4:30 pm CST

Anticipated Posting Close Date:

Responsibilities:

• Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance
• Track incoming data, including submissions, logins, booking, and disbursal numbers to ensure overall targets are being met
• Acquire new clients through tele-caller supported outbound calling and micromarketing activities
• Complete client handling beginning with sourcing and serve as the first point of contact for any client concerns or questions
• Analyze client interests, problems, and potential need for new products and services
• Conduct client, vendor, and channel meetings 50% of the time and perform revenue optimization activities
• Receive training and assistance for team members including sales executives and tele-callers
• Organize marketing activities to get new sources of lead generation and new business
• Conduct first level risk analysis to understand fitment with Citi’s policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 0-2 years of relevant experience
• Experience in the financial sector and sales preferred
• Working knowledge of related financial regulations and mortgage transaction structure
• General understanding of regulatory compliance, guidelines and regulations
• Consistently demonstrates clear and concise written and verbal communication
• Effective problem-solving and negotiation skills
• Ability to communication across various teams

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Ubicación: Villahermosa Tabasco

• Ten actualizado tu Talent Profile en Workday.
• Anexa tu Curriculum y asegúrate de que refleje tu experiencia.
• Revisa que cumplas con el perfil de puesto antes de aplicar.• Tener mínimo 12 meses en el puesto actual.
• No tener ningún tipo de plan de mejora del rendimiento o disciplina mayor que una carta de educación.
• Cumplir con los requisitos mínimos del puesto publicado.

Other Relevant Skills

The Securities & Derivatives Sr Manager is a senior management level position in Treasury Operations within Markets Operations. The overall objective of this role is to ensure the seamless delivery of FX and MM transactions.Responsibilities:

• Develop and implement business initiatives, client solutions, or projects affiliated with FXMM settlement
• Solve complex inquiries, conduct discovery and complete due diligence activities for client requests
• Provide detailed analysis of escalated issues when necessary and recommend actions for resolution
• Contribute to payment processing standards and expectations for processing teams
• Develop and implement business plans and guidelines that offer solutions and cost saving opportunities
• Manage daily performance related to post-settlement activities of operations processes
• Propose solutions to implement settlement process improvements, client service enhancements, or overall technology enhancements
• Act as an advisor to new/junior staff
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of relevant experience
• People management and team lead experience
• Thinks logically and is good at problem solving, result oriented
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

• Acquire new clients through converting referralleads
• Manage client follow-up and adhere to all Regulatory and Compliance operatingprocedures.
• Ensure that KYC/AML and other compliance norms are strictly adhered.
• Partner with all roles on branch team to ensure all clients have a positive in-branchexperience.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years ofexperience.
• Strong analytical and financialskills.
• Strong verbal and written communicationskills.
• Organized with strong attention todetails.
• Knowledge of Microsoft Office (Excel, Outlook, and Word) and experience usingMoney Guide Pro, orNaviPlan Select, or similar financial planning software preferred.
• Basic understanding of investment and financial planning strategiespreferred.
• Must be a self-starter, problem solver and a goal-oriented team player able to work withoutdirection.
• Required current US FINRA Registration: SIE, Series 6, 63, and 65 OR Series 7 and 66 or equivalent.
  • Must meet ALL US FINRA Registration requirements within 150 days of starting in the role.
• InsuranceGroup 1 required.
  • Must meet ALL Insurance Group 1 requirements within 150 days of starting in the role.
• This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before referring interested clients to Citibank for their mortgage needs, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.

Education:

• Bachelor's/University degree or equivalent

Anticipated Posting Close Date:

What you will be doing:

• Oversee risks, controls, and regulatory initiatives related to Operational Risk Management (ORM), utilizing Agile, Waterfall, and Design Thinking methodologies for optimal outcomes.
• Manage a diverse portfolio including MRAs, Strategic Projects, Consent Order RBCMs, Data Use Cases, and process improvement projects.
• Provide servant leadership and mentorship to a cross-functional team comprising subject matter experts, project/program managers, business analysts, and process improvement specialists.
• Inspire and empower the team by fostering a collaborative environment, providing a clear vision, setting success-oriented objectives, removing obstacles, and promoting continuous learning opportunities.
• Cultivate a supportive atmosphere that fosters professional development and career growth among team members. Identify and implement areas of improvement and simplification within ORM and the broader Risk Organization, by identifying opportunities to build user-friendly, purpose-built automated solutions that enable effective business outcome delivery and high solution adoption rates.
• Govern a portfolio of implemented solutions, tracking adoption metrics to maximize reuse and optimize resources.

What we need from you:

• Proven track record of success combining experience in program and project management, with a focus on Agile, Waterfall, and Design Thinking methodologies.
• Demonstrated leadership and team management abilities with a proven track record in steering cross-functional teams using a servant leadership style.
• In-depth understanding of operational risk management, data governance, and business process analysis.
• Practical application of Agile, Waterfall, and Design Thinking frameworks. Exceptional communication, critical thinking, and problem-solving abilities with the aptitude to inspire, lead, and influence diverse partners. • A hands-on, servant leadership approach, with a willingness to actively participate in tasks and the capacity to motivate others to contribute and grow.
• Passionate about fostering a learning environment and promoting professional growth.
• Collaborative and inspiring approach when working with sponsors and stakeholders, effectively managing their expectations.
• Excellent organizational skills, with the ability to manage a diverse portfolio.
• Proficiency in tracking, analyzing, and interpreting adoption metrics.
• Experience with workflow design, implementation, and best practices for user-centered design.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience.

Anticipated Posting Close Date:

Key Responsibilities:

• Collaborate closely with Execution Partners to facilitate the execution of high-priority initiatives – ensuring that sufficient coverage and support is provided across the end-to-end delivery

• Manage and execute smaller-scale projects independently, ensuring alignment with broader strategic goals

• Develop and maintain detailed project plans, track milestones, and manage delivery timelines for assigned initiatives

• Identify and escalate risks, issues, and dependencies, proposing mitigation strategies as needed

• Support the establishment and maintenance of initiative level governance processes, including preparing status reports and facilitating project meetings

• Coordinate cross-functional teams to ensure clarity of objectives, roles, and deliverables

• Support stakeholder communication by developing clear, concise updates and presentations for senior leadership.

• Contribute to continuous improvement efforts in execution standards, tools, and methodologies

• Maintain a strong understanding of regulatory requirements impacting the business and incorporate them into project planning and execution

Qualifications:

• 7+ years of experience in program management, project delivery, regulatory remediation, or a related field

• Proficient knowledge of Wholesale Credit Risk would be advantageous

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

• Demonstrated ability to manage end-to-end project delivery across multiple stakeholders

• Familiarity with regulatory environments and compliance initiatives, preferably within financial services

• Strong organizational, analytical, and problem-solving skills

• Excellent written and verbal communication skills, with experience preparing materials for executive audiences

• Ability to work independently and collaboratively in a fast-paced, matrixed environment

• Relevant certifications (e.g., PMP, PRINCE2, Agile certifications) are a plus

Competencies:

• Project Planning and Execution

• Risk and Issue Identification and Management

• Stakeholder Collaboration and Communication

• Delivery-Focused Mindset

• Problem Solving and Adaptability

• Attention to Detail and Quality

• Proactive Ownership and Accountability

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date: