Data Engineer jobs at Citi Group

Responsibilities:

• Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance
• Track incoming data, including submissions, logins, booking, and disbursal numbers to ensure overall targets are being met
• Acquire new clients through tele-caller supported outbound calling and micromarketing activities
• Complete client handling beginning with sourcing and serve as the first point of contact for any client concerns or questions
• Analyze client interests, problems, and potential need for new products and services
• Conduct client, vendor, and channel meetings 50% of the time and perform revenue optimization activities
• Receive training and assistance for team members including sales executives and tele-callers
• Organize marketing activities to get new sources of lead generation and new business
• Conduct first level risk analysis to understand fitment with Citi’s policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 0-2 years of relevant experience
• Experience in the financial sector and sales preferred
• Working knowledge of related financial regulations and mortgage transaction structure
• General understanding of regulatory compliance, guidelines and regulations
• Consistently demonstrates clear and concise written and verbal communication
• Effective problem-solving and negotiation skills
• Ability to communication across various teams

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Ubicación: Villahermosa Tabasco

• Ten actualizado tu Talent Profile en Workday.
• Anexa tu Curriculum y asegúrate de que refleje tu experiencia.
• Revisa que cumplas con el perfil de puesto antes de aplicar.• Tener mínimo 12 meses en el puesto actual.
• No tener ningún tipo de plan de mejora del rendimiento o disciplina mayor que una carta de educación.
• Cumplir con los requisitos mínimos del puesto publicado.

Other Relevant Skills

Responsibilities:

• Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Provides governance and oversight may include (not limited to) technology operational risk, risk for example.
• Ensures BAU policies and procedures meet regulatory and business obligations
• Utilizes MIS to monitor exceptions; and where necessary perform root cause analysis
• Act as a point of contact for issue escalation and regulatory exams and audits
• Tests confirmations and prospectus delivery processes and controls
• Works with technology teams to develop automated solutions for processing and monitoring
• Identifies issues, oversee remediation efforts and escalate fails to Middle Office, Compliance, Technology
• Acts as a subject matter experts and perform business analyses development of related control frameworks
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years related experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience in collecting, and documenting business and technology processes
• Excellent oral and written communication skills and ability to facilitate discussions
• Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge
• Ability to create and deliver presentations to senior levels of management and/or stakeholders
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Willingness to ask questions, challenge the status quo and seek out answers
• Ability to work independently, prioritize, and take ownership of various analyses or reviews
• Excellent analytical and problem solving skills

Education:

• Bachelor’s/University degree or equivalent experience

HOP to HOP Eligible

Anticipated Posting Close Date:

Key Responsibilities:

· Engage and coordinate with key stakeholders, including Record Management Officers (RMOs), Data Owners, Data Stewards, Technical Developers, Enterprise Data Teams, and the Services Data Team

· Support efforts to implement systematic controls and intuitive workflows to enforce track and enforce Data Privacy across the Services Data Ecosystem

· Create and maintain a product vision aligned to business priorities, key user needs, and organizational OKRs

· Act as product owner / manager for Data Privacy work to satisfy enterprise policies and regulatory requirements

· Collaborate with data stakeholders and other business areas to capture requirements for data privacy use cases

· Work with Product and Technology to find innovative ways to integrate Data Privacy controls into Services’ self-service technologies

· Partner with functions, lines of business and regions to define the prioritized scope for completing Data Privacy outstanding items

· Develop short to medium term plans to execute functional Data Privacy strategies

· Continually, succinctly, and clearly communicate progress and results against the Data Privacy agenda to stakeholders across the organization

Qualifications:

· 6-10 years of relevant experience in Banking, Financial Services

· Bachelor's degree required; Masters is a plus

· Experience working as a product manager or product owner, in an Agile environment, collaborating with technology to understand stakeholder needs and translate into business requirements and features

· Experience in leading the design, development and management of automated solutions that address user pain points, enable self-service and drive efficiency

· Ability to manage through ambiguity by making sense of complex, high quantity and sometimes contradictory information to effectively solve problems

· Communicates effectively: develops and delivers clear communication both written and verbal, tailored to the needs of different audiences

· Experience leveraging glossary, lineage and data quality tools to drive governance

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Personal Skills:

· Self-motivated & accountable – Have a ‘Can do’ and ‘Get it done’ attitude – do whatever necessary and take full ownership of delivery

· “Product” mindset focused on users, pain points and value-creation delivering solutions

· Product Management Skills, ability to lead cross functional teams towards a common vision

· Superior communication skills – able to clearly articulate complex strategies/techniques and ideas, in both oral and written form, to senior management, with associated poise

· Execution oriented – doesn’t remain in the theoretical; is able to make choices/decisions in the name of delivering rapid business impact

· Bias for change – actively seeks out ways to improve processes, people, etc.

· Influencing skills – able to influence outcomes without necessarily direct authority; experienced in navigating large complex organizations to achieve results

· This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

The Data Science Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• Conducts strategic data analysis, identifies insights and implications and make strategic recommendations, develops data displays that clearly communicate complex analysis.
• Mines and analyzes data from various banking platforms to drive optimization and improve data quality.
• Deliver analytics initiatives to address business problems with the ability to determine data required, assess time & effort required and establish a project plan.
• Consults with business clients to determine system functional specifications. Applies comprehensive understanding of how multiple areas collectively integrate to contribute towards achieving business objectives.
• Consults with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards; recommends solutions.
• Leads system change process from requirements through implementation; provides user and operational support of application to business users.
• Formulates and defines systems scope and objectives for complex projects through research and fact-finding combined with an understanding of applicable business systems and industry standards.
• Impacts the business directly by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Considers the business implications of the application of technology to the current business environment; identifies and communicates risks and impacts.
• Drives communication between business leaders and IT; exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years experience in business and data analysis, process improvement and project management
• Ability to effectively use complex analytical, interpretive and problem solving techniques.
• Demonstrated interpersonal, verbal and written communication skills.
• Methodical attention to detail
• Experience using tools for statistical modeling of large data sets

Education:

• Bachelors (4 Year University) Degree or equivalent experience required

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Responsibilities:

• The Product Developer on the Data team is responsible for activities related to the Data Governance and Management strategy including ensuring compliance with EDO’s Data Governance Policy, Standards and Procedures.
• Proactively monitor data quality scorecards, metrics and identify anomalies and inconsistencies
• Prepare reports and documentation to track data quality metrics, identify trends and issues and communicate to stakeholders
• Track and monitor data quality issues, perform root cause analysis by partnering with technology and internal data teams and ensure timely remediation / escalation of the issues
• Collaborate with technology teams, data managers and consumers to improve data quality and reduce data quality issues
• Identify and manages data quality issues till resolution
• Prepare Data Quality Governance Forum presentations on monthly basis
• This role manages the end-to-end Data Concerns lifecycle including identifying and managing data quality issues till resolution, agreeing to and tracking business priorities, incorporating regulatory and compliance requirements
• Works in close co-ordination with Technology, EDO, Data Stewards and other stakeholders to fulfill data delivery objectives
• Identifies solutions ranging across data analytics, reporting, and trade data processing
• Partners with senior team members and leaders and a widely distributed global user community to define and implement data solutions
• Creates clear and specific project plans, business and technical requirements documents for data execution
• Focuses on data quality controls and governance, including providing data quality rules to Eagle team, review and provide signoff when DQ rules are ready to build and deploy

Qualifications:

• 6-10 years of experience
• Intellectual curiosity, analytical and conceptual thinker
• Familiarity with markets fixed income products, is preferred
• Proactively seeks and develops resolutions to data issues
• Attention to detail and process/analytic mindset
• Ability to build networks and relationships internally and externally
• Solid understanding of data governance and quality principles and standards, and industry best practices
• Familiarity with the Chief Data Office Policy issued in 2025, in addition to draft Data Standard and Procedures, is preferred
• Knowledge of DCRM (Data Concerns Resolution Management) lifecycle and issue resolutions process
• Attention to detail and ability to track data issues thru remediation life cycle
• Understanding of issue root cause analysis of data quality issues
• Knowledge in Data Quality metrics in Olympus/Eagle and Rock Dashboard
• Direct experience in end-to-end project delivery, and knowledge of various analytical tools including Tableau, PowerPoint, Excel, etc.
• Should be proficient in using SQL, excel, Tableau and other BI tools to query and aggregate data
• Must possess strong analytical skills to break down complex and large data sets into simple parts and create visualizations
• Should be proficient in using word, power point to prepare meeting materials, executive summaries etc.
• Ability to multi-task and managing deadlines effectively
• Comfortable with performing data investigations that require a high degree of accuracy with tight timescales
• Ability to create business analysis, troubleshoot data quality issues, and conduct exploratory and descriptive analysis of business datasets
• Ability to structure and break down problems, develop solutions, and to drive to results
• Process Management knowledge with a propensity for detail and comprehensiveness of content
• Ability to collaborate and clearly communicate with team members of an organization
• Must possess strong communication skills and ability to articulate data quality issues and status to various teams and stakeholders
• Project Management skills with experience leading large cross functional initiatives
• Generation of reports and presentations for management

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

Requirements Gathering & Analysis:

• Collaborate with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and improvements.
• Translate business needs into functional specifications and user stories.
• Assist in prioritizing requirements based on business needs and technical feasibility.
• Solution Design & Documentation:
• Work with technical teams to design ServiceNow workflows, configurations, and customizations based on business requirements.
• Work with Service Now Architects to maintain detailed documentation, including functional specifications, process flows, and system architecture diagrams.

Process Optimization:

• Analyze existing business processes and workflows to identify areas for improvement and automation.
• Assist in designing and implementing best practices for process improvements within the ServiceNow platform.
• Stakeholder Communication:
• Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle.
• Provide ongoing support and guidance to business users on ServiceNow capabilities and process changes.

Testing & Quality Assurance:

• Develop test plans, test cases, and execute system testing to ensure solutions meet business requirements.
• Support user acceptance testing (UAT) by providing necessary documentation and guidance to end-users.

Training & Support:

• Provide training and support to end-users to maximize the use of the ServiceNow platform.
• Assist in troubleshooting and resolving issues reported by users and stakeholders.

Continuous Improvement:

• Stay up-to-date with the latest ServiceNow features and best practices.
• Recommend enhancements and new features based on business needs and ServiceNow updates.

Qualifications:

• 3+ years of experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow.
• Proven experience in gathering and documenting business requirements, creating user stories, and collaborating with cross-functional teams.
• Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management.

Skills:

• Strong knowledge of ITIL processes and ServiceNow best practices.
• Excellent communication, analytical, and problem-solving skills.
• Experience with ServiceNow reporting and dashboard creation.
• Ability to work effectively in both independent and team environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Certifications (Preferred but not required):

• ServiceNow Certified System Administrator (CSA).
• ITIL Foundation Certification.
• ServiceNow Certified Application Developer or Implementation Specialist.

Personal Attributes:

• Strong attention to detail and a proactive approach to problem-solving.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative and team-oriented, with excellent interpersonal skills.
• Strong customer service orientation with a focus on improving user experience.

Education:

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).

Anticipated Posting Close Date:

The Data and Governance Product Lead for TTS Trade/Working Capital Solutions (TWCS) is a senior position and will be responsible for driving the internal data product and governance strategy for TWCS. The role will report to the TWCS Head of Data and help execute the vision for data product and data governance functions in alignment with the broader Citi’s Data Governance strategy.

Responsibilities:

• Responsible for the governance of end-to-end data architecture, meta data including maintaining of data catalogs, dictionaries and managing the critical data elements that cover the entire Trade business.

• Collaborate closely with our business, operations and technology teams as well as partner with our internal Platform and Data Services team, Data Stewards and the extended Enterprise Data Governance teams.

• Lead the development and maintenance of logical data models representing the business product functions across product processors data.

• Lead development and maintenance of mappings between logical and physical data structures and ensure adherence to modeling standards and guidelines.

• Identify the various consumption patterns and own the data marts creation to deliver business insights.

• Lead and facilitate all aspects of the Enterprise Data Governance Strategy, Data Quality, Privacy and Reconciliation.

• Develop approach and prioritization framework to define and track the prioritized scope of regulatory obligations.

• Develop a roadmap delivery timeline view of regulatory obligations, and their associated governance steps for impacted Data Leadership.

• Develop materials to effectively and concisely articulate progress on the data governance strategy for senior leadership and regulatory updates.

• Establish appropriate measures to monitor and control effectiveness of information gathering and reporting.

• Proactively take ownership of your team's functional activities, and training and be timely in the team's execution.

Qualifications:

• degree; major in Computer Science, Business Analytics or similar preferred.

• 8+ years of related experience, including 5+ years' of hands-on data experience in the financial services industry preferred.

• Data services domain expertise: including data governance, data architecture, big data, data warehousing, and working with data lakes.

• Excellent communication skills and expertise in leading conversations with senior stakeholders, auditors and regulators.

• Familiarity and experience with the implementation of Data Governance Policy and Standards.

• Knowledge of Reconciliation systems, Quality Rules Management and Scorecards.

• Familiarity with Agile methodologies and project management tools such as JIRA or Asana.

• Exposure to Data Governance tools such as Collibra or Alation will be a plus.

Anticipated Posting Close Date: