Csg Relationship Manager - C13 jobs at Citi Group

Job description

Responsibilities:

• Dimension all Financial Crimes identified issues and work with Business Risk, Compliance, Operations and Technology teams to actively identify new and address AML/KYC and Sanctions policy gaps
• Support the impact assessment and implementation assessment for new and revised AML/KYC and Sanctions policies for Cards
• Manage execution of AML/BSA policy related Corrective Action Plans (CAP) which Includes managing CAP milestones and execution timelines
• Facilitate Root Cause Analysis (RCA) and GAP analysis exercises with multiple stakeholder groups to get resolution on remediation actions as well as operation incidents
• Collaborate with multiple compliance groups, business teams, technology, and infrastructure teams to identify the root cause and create action-plans for resolution Partner with the project group to get the project requests prioritized and delivered
• Manage action items for the issues management workstream by timely follow-up and coordination between multiple stakeholder groups to bring each project to closure
• Perform detailed analysis for complex recommendations to ensure appropriate risk/reward balance, including policy changes
• Champion efforts and act as Subject Matter Expert (SME) for Financial Crimes Policy Adherence Execution regarding policy and regulatory requirements, leading the business in developing sustainable solutions to meet policy requirements and risk mitigation.
• Communicate with impacted stakeholder groups and with compliance and facilitate meetings when new policies/standards are being developed for impact assessment.
• policy gaps.
• Independently manage deliverables and action item responses to all global and regional subcommittees for the KYC Policy team
• Contribute to USPB Cards Financial Crimes Strategy and Roadmap
• Contribute to design and execution of Horizontal Controls Assessment across the USPB Cards business and operations teams

Qualifications:

• 6-10 years of direct, relevant experience in financial service operations, risk and controls, compliance, audit, or regulatory management.

• Deep functional knowledge of the Credit Cards and/or Retail Banking industries and applicable AML KYC rules, regulations, policies, and processes with preferred knowledge of and experience with Citi Anti-Money Laundering (AML) and Sanctions programs.
• Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines
• Demonstrated ability to identify, classify, prioritize and remediate risks
• Superior organizational skills, with proven ability to successfully manage multiple and concurrent priorities while working independently or with little supervision.
• Self-motivated with a passion for establishing and maintaining a culture of control within the business.
• Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas with a strong ability to influence a group of diverse stakeholders and drive accountability and ownership with key business partners and process owners.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business. This candidate should have strong conflict resolution skills and work in a sometimes-stressful environment with quick turnaround timelines
• Pragmatic problem-solver, forward thinker with independence of thought and strong critical thinking skills
• Background in enterprise data management, especially as it applies to Financial Crimes, is a plus
• Expert in using PowerPoint and Excel, a plus
• Excellent verbal and written skills and experience presenting to senior audiences

Education:

• Bachelor’s/University degree or equivalent experience, potentially Master’s degree

Anticipated Posting Close Date:

Responsibilities:

• Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations
• Manage staff resource allocation while assisting with the development and oversight of the budget
• Resolve complex and highly variable issues with significant departmental impact
• Evaluate performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions
• Ensure essential procedures are followed and contribute to defining workflow standards
• Contribute to the objectives of the entire Transaction Services function
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience in a related senior level role with experience in trade / cash operations and management
• Proven experience in creating and implementing processes that result in improved business performance
• Effective verbal and written communication and analytical skills

Education:

• Bachelor's/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Responsibilities:

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
• Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
• Contribute to development of new techniques, models, and plans within area of expertise
• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
• Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience managing a team
• Experience in analyzing business requirements, developing test plans, and discrepancy resolution
• Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Schedule Monday to Friday 8:00 am to 4:30 pm CST

Anticipated Posting Close Date:

Responsibilities:

• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
• Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
• Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
• Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
• Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
• Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
• Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
• Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
• Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
• Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
• Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
• Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
• Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
• Listens carefully to the client and willingly assists with any questions or problems the client has
• Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed
• Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
• Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
• Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
• Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers)
• Good leadership skills and the ability to motivate others
• Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi’s business plan goals
• Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed
• Assisting and providing coverage for leadership team with leading by example
• Provide feedback to management on ways to enhance sales processes and service delivery
• Providing coaching and education to the other Concierge or Tellers regarding Digital capabilities, transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies
• Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed

Qualifications:

• 1-3 years relevant experience
• Required Skills:
  • Experience with face-to-face customer service, digital engagement and basic sales/referrals
  • Open, client service orientation and desire to help customers is required
  • Sales experience desired
  • Excellent verbal and written communication skills
  • Analytical and problem solving skills
  • Basic computer and digital tools skills
• Preferred Skills: Retail experience

Education:

• High School diploma or equivalent

Anticipated Posting Close Date:

Responsibilities:

• Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance
• Track incoming data, including submissions, logins, booking, and disbursal numbers to ensure overall targets are being met
• Acquire new clients through tele-caller supported outbound calling and micromarketing activities
• Complete client handling beginning with sourcing and serve as the first point of contact for any client concerns or questions
• Analyze client interests, problems, and potential need for new products and services
• Conduct client, vendor, and channel meetings 50% of the time and perform revenue optimization activities
• Receive training and assistance for team members including sales executives and tele-callers
• Organize marketing activities to get new sources of lead generation and new business
• Conduct first level risk analysis to understand fitment with Citi’s policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 0-2 years of relevant experience
• Experience in the financial sector and sales preferred
• Working knowledge of related financial regulations and mortgage transaction structure
• General understanding of regulatory compliance, guidelines and regulations
• Consistently demonstrates clear and concise written and verbal communication
• Effective problem-solving and negotiation skills
• Ability to communication across various teams

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Ubicación: Villahermosa Tabasco

• Ten actualizado tu Talent Profile en Workday.
• Anexa tu Curriculum y asegúrate de que refleje tu experiencia.
• Revisa que cumplas con el perfil de puesto antes de aplicar.• Tener mínimo 12 meses en el puesto actual.
• No tener ningún tipo de plan de mejora del rendimiento o disciplina mayor que una carta de educación.
• Cumplir con los requisitos mínimos del puesto publicado.

Other Relevant Skills

review and challenge of risk and operational processes and procedures and accuracy and timeliness of risk parameters used to determine regulatory capital treatment for various exposures.

The SVP, Regulatory Capital Risk Sr. Lead Analyst manages independent review and challenge of regulatory capital treatment of exposures across Citi’s Markets businesses. The role requires a thorough understanding of fundamental credit and credit risk concepts and/or associated regulatory capital requirements, including Standardized and Advanced Risk Weighted Assets (RWA) requirements under US Basel Rules. The role also requires working knowledge of upcoming key Basel regulations. Familiarity with regulatory capital reporting is also preferred.

Responsibilities:

• Review the exposure classification and treatment determination, examine the interpretation of the Capital Rules vis-à-vis Basel III rules for consolidated US reporting and ensure the RWA method and results are appropriate and accurately represent the riskiness of the exposure under review
• Review various transactions end to end across the institution to determine if the appropriate capital is being allocated. This includes reviewing legal documents, approvals, risk ratings and how transactions flow through the system to determine the RWA that is being applied and comparing transactions to the appropriate rules.
• Work closely with CIAT (Capital Interpretation and Analysis Team), Finance, Technology, Accounting, Risk Architecture, Line Risk, Product Control, Capital Optimization, Regulatory Reporting and Risk Policy to insure the appropriate groups are engaged in remediating any issues raised in COBRA reviews.
• Insure the proper functions take ownership for remediation and follow up on progress to insure closure. Raise issues that may arise to complete remediation.
• Interaction with business partners, line risk, as well as the bank regulators ; Present regulatory risk related topics to risk organization including senior management reporting; contribute to Basel Training initiatives
• Work with various subject matter experts in the interpretive office to assist in various interpretations.
• Communicate analytical insights effectively to senior stakeholders, management, regulators, and Internal Audit
• Assist Policy group in crafting policies that may need to be changed/added as a result of COBRA findings.
• Must become proficient in the US Basel rules
• Assist in training on various Basel topics

:

Knowledge/Experience:

• 10+ years of experience
• Strong transactional experience in complex structures enabling an individual to pull apart transactions and understand all the risk points.
• Knowledge in Derivative products and/or trading products.
• Understanding of the US Basel rules.
• Risk management experience and an understanding of risk policies a plus. Knowledge of general accounting practices a plus.

Skills:

• Excellent written and verbal communication skills including the ability to communicate effectively in a high pressure environment as meetings will involve senior members of each business.
• Strong interpersonal skills and the ability to foster a collaborative environment.
• Demonstrated ability for problem solving, intellectual curiosity, independent work and attention to detail.
• Financial services experience preferred.
• Highly motivated with the ability to multi-task productively.

Competencies:

• Must be willing to work in a team environment.
• Will need to reach out to various experts in risk, accounting, finance, operations, policy, technology and regulatory reporting.
• Must be persistent and willing to challenge the status quo and question existing treatment.
• Strong ability to communicate complex information clearly and concisely to senior management through verbal and written form.
• Self-motivated with strong project management skills and ability to collaborate effectively with internal stakeholders.
• Solid understanding and experience with internal or external controls, regulatory compliance, and capital planning.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously, prioritize effectively, and maintain strong attention to detail.
• Demonstrated leadership skills in managing comprehensive review and challenge processes across various business functions.
• Willingness to effectively challenge first line and escalate issues when appropriate.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

The Securities & Derivatives Sr Manager is a senior management level position in Treasury Operations within Markets Operations. The overall objective of this role is to ensure the seamless delivery of FX and MM transactions.Responsibilities:

• Develop and implement business initiatives, client solutions, or projects affiliated with FXMM settlement
• Solve complex inquiries, conduct discovery and complete due diligence activities for client requests
• Provide detailed analysis of escalated issues when necessary and recommend actions for resolution
• Contribute to payment processing standards and expectations for processing teams
• Develop and implement business plans and guidelines that offer solutions and cost saving opportunities
• Manage daily performance related to post-settlement activities of operations processes
• Propose solutions to implement settlement process improvements, client service enhancements, or overall technology enhancements
• Act as an advisor to new/junior staff
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of relevant experience
• People management and team lead experience
• Thinks logically and is good at problem solving, result oriented
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date: